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Archives of all blog posts:
Better-Than-Expected Teleservices Financials
Cable Company IVR Crimes
First-Call Resolution Podcast
D&D Creator Gygax Dies
Marketing Salaries Guide
Call Center Life Saver
Canadian Call Center Woes
Video Gaming Widows
Another Upside To Virtual Call Centers
Call Center Space Availabilities
Feeling The Love From Offshore Outsourcing
Improving Capacity Through Virtual Call Centers
Call Center Jobs: Here Today, Gone Tomorrow
Tight Retail Return Policies
The ATA Position On Do-Not-Call
Sneaky ISP Fees
2007 Outsourcing Market Trends
B-to-B Telemarketing
Outrageous (Call Center) Interactions
Agents And I.D. Theft
Is Your Call Center Ready?
Offshore Coming Back Onshore
The Year Of the Home Agent
Anti-Spam
Bigfoot On Mars
Charter Deletes 14,000 Inboxes
Cell phone jail
SpaceShipTwo
Self-Regulation Is The Answer
When Open-Source Isn't Open
$50 Billion Online Ad Market
TMCnet's Call Center Credentials
Power of Direct Marketing
Teleperformance USA Renews First Client
Online Bill Payment
Companies Expect IT Projects To Fail
The Hispanic Marketplace
Bad Spam
Vonage V. Verizon
Fed Do Not Call List Upheld
Find Me, Follow Me
Led Zeppelin Ring Tones
Disney Customer Service
Tech-themed Baby Clothes
Nobel Prize for Nanotech Computing
Buyer's Guides
Spam Headlines
It's Beginning To Sound Like E-commerce Christmas
How Not To Do Customer Retention
Low Call Center Expectations
Biz IT Pro Delivers CRM Solution for QRPS
Biz IT Pro Delivers CRM Solution for QRPS
"Top 10 In The World" Spammer Arrested
Offshore Threat Exaggeration
Interactive Intelligence Q1 Financials
Women In The Blogosphere
SugarCRM Announces Developer Conference
Pioneering IP Contact Centers
Disconnect From Customer Reality
Dreaming Of Headsets
Vonage Injunction
Show Your CRM Excellence!
Media Blackout
Hackers
ClientLogic/Sitel To Become Sitel
Annoyed Germans, Irritated Brits
Technology & Narcissism
Entellium Ranks High For CRM
Product Release Timing
Woman Power In Tech
Forrester Says Oracle/Siebel CRM Tops
Suing Telemarketers
Convergys CEO To Retire
E-Mail Addictions
Call Centers Prefer Unified Solutions
ID Theft Is All In The Family
Interactive Intelligence's Record Results
Verint & Witness To Merge
Gmail's Cool Factor
Teleperformance Reports Strong Growth
Enkata Reports Strong Growth
Web Anti-Fraud Measure Ineffective
Groundhog Fails To See Shadow
Vista's Speech Rec Troubles?
Dell CEO Resigns
Hosted Speech Takes Off
Colds In The Workplace
Customer Service Madness
Post-Mortem Service Charges?
Interview With The Hacker
Voxify Announces New CEO; Chairman Of The Board
New Facilities For Convergys
Entellium Honored By Frost & Sullivan
Targus Expects Strong Growth For 2007
Teleperformance Makes German Acquisition
Web Site Security
New GM for Onyx
Mercado Improves E-Commerce
Technology's Watchful Eye
Executive Pay Lunacy
Canadians Buying Online Less Than Americans
Google Goes To Space
Accent Reduction
Reverse Telemarketing
Paper Customer Service
One Percent Porn
3,000 Miles From Your Burger
Phishing Is Phlourishing
Jet-lagged Mice
Hubble Reprieved
Burger King Parody
Saving Customers
Mobile CRM
RightNow Names President Of Field Operations
Calling All Teleservices Providers
Outsourcer Owes Back Pay
Witness Systems' blog
Yahoo! Slump
East Europe BPO
Create A Buyer's Guide Listing
Hail, Eris!
Webinar today
VoIP Satisfaction
More Dell Woes
Who's Who In Teleservices
Cool Laptops
Tomorrow's Webinar
A Patent For E-Learning?
Goodbye, Pluto
iTunes Holdouts
$2 Million Grammar Error
Star Trek XI
Onyx Says "I Do"
Heat Insanity
Internet Paid Content
Posts To My Blog
Call Center Confusion For Medicare
AOL To Go Free?
AOL To Go Free?
Verint Acquires Mercom
Stone Age Faxing
Shine On You Crazy Diamond
The IP Contact Center Technology Pioneers
Customer Chaos: DirecTV
Nosy Neighbors
House Arrest For Lewis The Cat
Personal Trainer Via Podcast?
Outsourcing To Egypt
Teacher-Proof Ring Tones
Military Data Theft Debacle
Veteran ID Theft
RightNow Acquires Salesnet
New Call Centers
Issues Facing Call Centers
Also Sprach Zarathustra
Skippy's Birthday
Verizon Causes Pain
Colbert & The Blogosphere
Keef Vs. Tree
Nice Acquires IEX
Customer Service E-mails
The Song Tapper
Feedback On Credit Card Piece
Salesforce.com Acquires Sendia
Google My Pizza
Skills-Based Routing
Patents Gone Wild?
Snow
Aspect Is Now Complete
The Packaging Industry...
Impulse Buying Doesn't Work For Technology
IP-Based Call Centers
Largest Union Chooses SER
Real News?
Bands & Search Engine Feedback
Kudos To Convergys
Filipino Call Centers To Grow
Aspect Leads In Magic Quadrant
Credit Freeze Feedback
Aspect Does Outbound
Dialers On EBay
Credit Freezing
Mars Reconnaisance Orbiter
Outbound Provider: Last Call
Illiterate Spammers
Walmart Blogs Itself
Getting More Call Center For Less
Credit Freezing
Quit Sabotaging Your Customers
Calling All Outbound Solutions
Press Zero Anytime
Remote Support Webinar
Ancient History: CTI, Dialers
Call Center Sitcom
Bye, Jeeves
West Buys Raindance
Inbound Regulation
Hosted Call Handling
Glückliche Geburtstag, Mozart!
CEO Of The Year
Online Holiday Shopping Summary
Cell Phone Taxes
Busted By Parrot
Promotion At Toshiba
Promotion At Symon
Call Centers On Mars
Sometimes Google Misses
Hangover Cures Debunked
Knowlagent's CEO Speaks
Connecticut's Credit Freeze Law
Knowlagent Is Fine, Thank You
Richard Branson Loves Me
Assault On English
Video On News Web Sites
Regulation & Politicians
"Podcast" Officially A Word
Disaster? What Disaster
Knowlagent Shutting Down?
Corporate IT's Downfall?
Impatient Customers
Walmart Versus America?
In-Flight Phone Usage
Disaster Recovery
Peter Drucker
Extraterrestrial Domain Registration
Sony Suspends Controversial Anti-Pirating System
Efficacy Of Tin Foil Hats
Go Away, Customers
Unlimited Afterlife Minutes
CRM Builds 72,000 Sq Ft House
UK Telemarketing Fines
Stressful Call Center Jobs
Singapore For BPO
Convergys Celebrates 5 Years In Alberta
New Salesforce.com Board Member
Record Oil Profits!
Sarbanes-Oxley Keeps Us Honest
Verizon Tops Customer Service?
SAP Tempts Siebel Customers
Onyx Offers Cash To Siebel Customers
Nigeria Outlaws Spamming
Walmart Customer Service
Interactive Intelligence Wins Best Of Show
Hi-Tech Beer Coasters?
VoiceGenie's New Customers
New Board Member For Salesforce.com
I'm An Oil Millionaire!
20% Customer Churn For Data-Compromised Companies
ClientLogic Wins Visage Mobile Contract
The Call Center World Shrinks
Viggo Mortensen Distracts Me
Aspect Software Is Born
Former Accenture CRM Head Joins Salesforce.com
Press 1 If You're Not An Idiot
Wanted: Psychotic Broker
UniPress Adds To Footprints
Dennis Goes To The Hoosegow!
Voice Print Opens London Office
RightNow's Gianforte Weighs In
CRM Wars: Episode IV, The Enterprise Strikes Back
Fiorina Teams With Steve Case
Solar Flares & Telecom
Teleservices Blog
Proficient Systems Tops In Georgia
Altitude Software In Mexico
Salesnet Celebrates "25"
The Truth Is Out There
Lap Tops Under $1,000
A Time For No Marketing
NetSuite Announces New Customer
Katrina Phishing Scams
Poky Mainstream News
Hang In There, New Orleans!
Happy Birthday, Flying Toasters
New "Ebay" Scam
Afternoon Tea
Vesuvius Erupts
Unisys To Service Venezuelan National Telephone
Opus Group's New Customers
Aspect Name To Be Retained
Nuasis Integrates With Aspect?
Genesys Expands Presence In Australian Teleservices Agency
Salesforce.com's Gold-Star Q2 Results
Collector's Edition Spam
Be A Stephen King Novel Victim!
Another Comcast Moment
Mission To Mars
HDI Announces New President And COO
U.S. Wireless Service Still Stinks
TELUS Reports Increase In Earnings
Frost & Sullivan Honors BeVocal
Take A Minute To Make ICE
Student Loan Provider Brazos Picks Compliance 360
Time To Start Burning Peat
Droogle: The Drinking Search Engine
Salesforce.com To Announce Financials On Wednesday
Empirix And Audium Partner For VXML Testing
Cisco And Censorship
Squirrel Training: So You Think Your Job Is Hard?
Political Protest Through Breakfast Choices
FrontRange Releases IPCC 5.0
Exclusive Interview With Concerto CEO Jim Foy
Real-Time Space Shuttle Tracking
Envision Announces Strong Growth; Frost & Sullivan Award
Accenture Study: Well, Duh
Regarding Analog Cell Phones
Contactual Available In Japan
Teleservices Agencies: Get Listed In October CIS
Neteller Awarded Contact Center Employer Of Choice Gold Award
AT&T CallVantage Covers Its Assets
Packet8 VideoPhones On Stargate SG-1 And Stargate Atlantis
ChoicePoint Reports Flat Earnings
James "Mr. Scott" Doohan Dies
Unocal Rejects Chinese Offer
MCI Eases Global Call Routing
Empirix And Genesys Offer Testing Solutions For Genesys Voice Platform
Cisco Board: Over 70s Need Not Apply
Layoffs At HP Expected
Siebel CustomerWorld 2005 Announced
David Sims' "India Versus China" Thoughts
Calling All Space Geeks: Webcast Of The Shuttle Launch
How To Sell 50,000 Units Per Hour
Bernie Goes To The Hoosegow: Bye, Bernie!
We Want Your Opinion: Who Is The "Best-in-Class"?
Hispanic Teleservices Corp's Kit Cooper Ernst & Young Entrepreneur of the Year
Vodafone Pulls It Together With Jacada Fusion
Forrester Finds Demand For Mobile Applications Outpacing Expectations
Call Centers' Hunger For Actionable Data Drives Profits For Inova's Real-Time Reporting Solutions
Shocking Evidence That Outsourcing Actually Works
IBM Says: No Phreedom Phrom Phishing
Today's Advertising "D'oh!" Moment
Deloitte & Touche/P&AB Weight In With Data Privacy Survey
Aspect Releases Uniphi Suite 6.1; Integrates eGain E-mail
The Birth Of Workforce Optimization
In-Stat Study Notes Telecom Focus On U.S. Ethnic Communities
Call Centers: Please Stop Asking For My Phone Number
Data Theft? What Data Theft?
Drowning In Reports? Leverage Customized Business Intelligence
FrontRange To Throw Its Hat Into The Hosted CRM Ring
Calling All Teleservices Agencies: Get Listed In The "Who's Who"
267,000 Subscribers Can't Be Wrong
The Wind From The Sun
SugarCRM: The First Open-Source CRM
The Bizarre Nature Of Internet Newscasting
Germans Host Mobile Phone Throwing Contest
Where Has The Money Gone? On Training, Of Course
How Exactly Is Outsourcing To China Going To Be Better Than Outsourcing To India?
Data Brokers Doomed To Walk The Same Path As Outbound Telemarketing
London Underground To Be Mobile Friendly By 2008
Verizon To Team With Genesys To Offer Hosted IP Contact Center Services
SAP Shows Up In The Same Prom Dress As Siebel
SAP Announces mySAP CRM Update At SAPPHIRE '05
A Great IVR Story
Siemens Continually Recognizes Fertile Ground With SMBs
What Is "Homeshoring"?
Companies Readying For The Leap To Speech
Ready For Do-Not-Fax Legislation?
Some Stats From The Top 50 Teleservices Agencies Ranking
The Shifting Speech Technologies Industry
ScanSoft & Nuance To Merge
MIT Student To Time Travellers: Party On, Dudes
Death To The Dancing Paperclip
Financial Services Offshoring On The Rise
Data Is A Plural Word
EADS TELECOM North America Changes Name To Aastra Intecom
Hosted CRM Plus A Little More
Shocking News: CRM Doesn't Implement Itself
GeoLearning CEO Finalist For Ernst & Young Entrepreneur Award
Gryphon Offers Regulatory Update
Perseus Releases New Web Survey Tool
Grab Your Towel, The Vogons Are Coming
DMA To Teleservices Agencies: Pay Attention To The Hispanic Market
India's Largest Outsourcer Reports 58% Growth
Federal And State Teleservices Legislation Update
Family Entertainment and Copyright Act of 2005
Web Cams: Corn, Hamsters, Volcanoes & Cardinals
Staying Current With Compliance
California: The Harbinger Of Identify Theft Disasters
Usernames, Passwords, PINs and Secret Handshakes
Comcast VoIP: An Extra $10 To Bang My Head Against The Wall
Disabling A Browser's "Back" Button
Dictaphone Selling Call Recording Business To Nice Systems
Altitude Software IP-enabling Altitude uCI
Feeling Sorry For Convicted Spammers?
Peeling The Couch Potato Off The Couch
Sendia Improves Wireless Delivery Of Salesforce.com
"A Symphony In Splinters"
A Vindication For Home Agent Programs
Happy Cheese Weasel Day
In Other News, The Newest Dance Craze Is "The Twist"
Does It Bother You That Amazon Knows Who You Are?
A Web Site To Diffuse Road Rage
Combatting Identity Theft
Happy 60th Birthday Eric Clapton
Talisma Acquires Knowledgebase.net
Supreme Court Debates File Sharing
Comcast And Customer Disservice
Symon Sees Record Growth In India
CEO Of Top 50 Stalwart NOVO1 Honored
Spamming The Spammers
Companies That Don't Accept E-mail
Ignoring The Potential Of The Mobile Internet
StarTek Ousts CEO Meade
Let's Drink To Bernie Ebbers In Prison
Would-be Phishers Foiled By Grammar Inabilities
Things I Love About E-Shopping, Part 672
Step 1: Insert Goldfish Into Slot A Via Valve B
Customer Service E-mail as a Marketing Tool
Welcome To America: Now Put Your Hands Up And Face The Wall
Phishing And Corporate Responsibility
On-Line Technologies Releases Call Center Solution
Does Nyah-Nyah Marketing Really Work?
Turning Banking Call Centers Into Relationship Centers
Dictaphone: An Old Dog With Very New Tricks

Archive of Call Center CRM News Blog Comments

Note: Only 1 comment per blog entry is listed even if mutliple comments are posted. The total number of comments per blog entry is listed in parentheses, i.e. (5)
Walmart Customer Service (14)
Melinda P. wrote: My story is not so bad as some of the others, but I went to Walmart in Fayetteville, NC on Ramsey Road last week to pick up a few groceries and to get a video game for my boys as they had been sick wi...[Full comments on Walmart Customer Service]

When Open-Source Isn't Open (1)
Taran Rampersad wrote: Hallelujah. But its too late, and 'Open Source' is pretty much as wasted a phrase as 'Free Software'. ...[Full comments on When Open-Source Isn't Open]

Companies Expect IT Projects To Fail (1)
Jonty - Call Centre Helper wrote: It is sad that so many IT projects fail. For me the two biggest reasons are 1. Inability to map customer requirements to the project (I mean the end customer and not the internal customer). 2. ...[Full comments on Companies Expect IT Projects To Fail]

The Packaging Industry... (1)
Wes wrote: It is not necessarily the packaging industry's fault, the company ultimately decides how to package the end product....[Full comments on The Packaging Industry...]

Companies That Don't Accept E-mail (2)
carl glovier wrote: 1-10-08 Today I met a friend at Burger King on Hegenberger Road in Oakland California for a meal. While we were eating 3 homeless beggers came in and went to each table asking for change-including ou...[Full comments on Companies That Don't Accept E-mail]

Online Bill Payment (1)
Free XBOX 360 Elite wrote: Being 20 years old online bill payment is the only way I've EVER payed bills. My roommate always used pay our bills through the mail and I kept wondering why. When I told him he could do it online he ...[Full comments on Online Bill Payment]

How Not To Do Customer Retention (2)
Eliezer Gonzalez wrote: I love your story and the way you tell it. (I've pointed the readers of my own blog to it.) I wonder what goes through the heads of those people who work in "customer retention" departments. Surely,...[Full comments on How Not To Do Customer Retention]

Low Call Center Expectations (1)
Mike wrote: Hi Tes: Companies have little to lose and a lot to gain by applying late charges. If they have millions of customers and tens of thousands file late payments and out of some misguied sense of guilt p...[Full comments on Low Call Center Expectations]

Singapore For BPO (17)
Vinothkumar Jayaraman wrote: Hi, I am Vinoth from India(Chennai). I am currently working as Analyst in RR Donnelley (BPO) for the past 1 year. I have an marketing experience of about 3.5 years in ICICI. I have also worked for so...[Full comments on Singapore For BPO]

SAP Shows Up In The Same Prom Dress As Siebel (1)
Shaina wrote: All I can say is it's ABSOLUTELY ADORABLE...you all have done a wonderful job, I'm thrilled!!! Lets leave the flowers on the front off since they aren't really going to be seen. I kind of like the sim...[Full comments on SAP Shows Up In The Same Prom Dress As Siebel]

Genesys Expands Presence In Australian Teleservices Agency (1)
George Scifo wrote: I thinks it is a wise move by Genesys. In my opinion there are many call centers in Australia which lacks in proper management and planning, which leads to their decline....[Full comments on Genesys Expands Presence In Australian Teleservices Agency]

Call Center Confusion For Medicare (1)
Telephone Answering Service wrote: I think you are right, Bill. People tend to be superficial and I do not figure out could they generate conflict responses. The call center I use never caused me problems and as far as I know there is ...[Full comments on Call Center Confusion For Medicare]

Customer Service E-mails (1)
Live Chat Support Service wrote: A website without a live chat would be something like - A customer walks into a car showroom and looks at all the models; he spends some time, and walks out of the showroom with a contact number in ha...[Full comments on Customer Service E-mails]

Usernames, Passwords, PINs and Secret Handshakes (1)
james perez wrote: i have a verizonwireless account. i also have a online password to get access my plan detail. unfortunatley, i also have a password for when i call in!!!!!!!!!!! for the life of me i cant remember eit...[Full comments on Usernames, Passwords, PINs and Secret Handshakes]

A Web Site To Diffuse Road Rage (1)
Rob wrote: Monkey Meter is the best road rage site. They actually forecast road rage. Here is a link: http://www.monkeymeter.com/...[Full comments on A Web Site To Diffuse Road Rage]

Symon Sees Record Growth In India (2)
Call Centers India wrote: This was post in year 2005, and now its 2007, the 2 years for india was glowing years in BPO industry, India set standards for other countries and of itself too. The growth rate India kept since BPO b...[Full comments on Symon Sees Record Growth In India]

Feedback On Credit Card Piece (1)
usacreditcards wrote: A credit card is a system of payment named after the small plastic card issued to users of the system. A credit card is different from a debit card in that it does not remove money from the user's acc...[Full comments on Feedback On Credit Card Piece]

David Sims' "India Versus China" Thoughts (2)
Vivek Jain wrote: Chinese and Indians both had the largest empires world have ever seen.Therefor, whether it is China or India, their time has arrived in this century. This century is theirs. Howver it is rank 1 or rab...[Full comments on David Sims' "India Versus China" Thoughts]

Disconnect From Customer Reality (1)
Michael Moser wrote: I know this is an old thread, but as a former Worldcom customer service representative, I couldn't help but comment : 1) Yes, I believe Bernie Ebbers didn't completely know what was going on. 2) My ...[Full comments on Disconnect From Customer Reality]

Credit Freezing (1)
megan wrote: I froze my credit a couple months ago and have been suffering the effects. This is quite possibly the worst advice I have ever taken! To all those out there, be VERY wary of what you are getting yours...[Full comments on Credit Freezing]

Outsourcing To Egypt (1)
Ahmed Elkoussy wrote: Contact ME...[Full comments on Outsourcing To Egypt]

Disabling A Browser's "Back" Button (1)
brita wrote: The reason I want to disable the back button is so that people don't resubmit a form. I collect information over several pages then when they are through, I show them the information and ask them to ...[Full comments on Disabling A Browser's "Back" Button]