Jon Arnold and I finally got it all together and are proud to announce the launch of our new portal, IP Communications Insights.

I'll let the announcement we sent over the wire this morning fill you in on the details:

Robins Consulting Group and J Arnold & Associates Announce the Launch of IP Communications Insights

New Web Site is Home to IP Communications Industry Newsletter, Blogs, Podcasts, Newsfeeds, and Market Research and Intelligence

NEW YORK & TORONTO--(BUSINESS WIRE)--Robins Consulting Group (RCG) and J Arnold & Associates (JAA) – both prominent IP communications industry research, marketing and consulting firms – have proudly announced the launch of their new independent Web platform “IP Communications Insights”, located at http://www.ipcom-insights.com.

IP Communications Insights is the culmination of a partnership between the two firms that includes an array of marketing, communications, advisory, consulting and research services for IP communications technology vendors and service providers.

Designed to be an independent platform for industry thought leaders and market intelligence, the goal for IP Communications Insights is to offer valuable coverage, analysis and information not readily available elsewhere.

In addition, IP Communications Insights will publish an ongoing series of industry reports designed to be very topical, highly strategic, concise and affordably priced. One study in the works, “VoIP Mashups - Where's the Money?” is a critical evaluation and insider view of this rapidly evolving space. The possibilities for VoIP mashups are limitless, but the business case scenarios are not. This ground-breaking report will survey today's landscape and provide a strategic roadmap for making VoIP mashups a viable business.

Marc Robins, IP Communications Insights Co-Founder and Chief Technology Evangelism Officer of RCG, has been involved in the IP communications industry since its inception, and has served the industry as a reporter and analyst, conference producer and magazine publisher, and marketing executive and consultant. Mr. Robins also serves as the Managing Director of the SIP Forum, (http://www.sipforum.org), a prominent IP communications industry association that engages in numerous activities that advance and promote SIP technology, such as the development of industry recommendations, the SIPit interoperability and testing events, special interoperability workshops, and general promotion of SIP in the industry.

“I’m extremely proud – and excited -- to be going “live” with IP Communications Insights,” says Marc Robins. “I believe it accurately represents the vision that both Jon and I share, and creates a new environment for independent analysis and thought leadership that we feel is sorely missing in the marketplace of information. I look forward to working with Jon to continuously refine and add value to our platform, and to working with the many extremely talented individuals who have supported our efforts over the past year.”

J Arnold & Associates, founded by Jon Arnold, one of the IP communications industry’s most highly regarded analysts, is closely associated with VoIP, for both consumer and business applications. His marketing and strategy advice on the broader IP communications market is widely sought from vendors, carriers, the investment community, PR agencies and many facets of the media community.

“For some time now, Marc and I have felt there is a void in the market for independent analysis, and together we believe we can address it,” says Jon Arnold. “More than ever, with so much disruption, innovation and competition, we see a need for this type of perspective, and our intention is for the Web portal to become a focal point of clarity.”

About IP Communications Insights

IP Communications Insights is a portal for independent thought leadership and market intelligence not readily available elsewhere. IP Communications Insights hosts an IP communications industry newsletter, blogs, podcasts, and newsfeeds. The portal is also a new source for industry reports that are independent, authoritative, strategic and affordable. For more information about IP Communications Insights, visit www.ipcom-insights.com.

About RCG (Robins Consulting Group)

RCG, founded in 2003 by Marc Robins, is one of the leading consulting firms for companies in the IP Communications industry, offering market intelligence, high-value strategic planning and communications, messaging and branding expertise, and a variety of marketing consulting services including awareness and demand creation, distribution channel strategies and development, public relations support, and market research and intelligence.

Mr. Robins also serves as the Managing Director of the SIP Forum, a leading IP communications industry association. Prior to founding RCG, Marc served as Vice President of Publications and Trade Shows, Associate Group Publisher and Group Editorial Director at TMC (Technology Marketing Corporation).

Over the course of his career, Marc has authored hundreds of articles and columns for leading industry magazines, and he continues to evangelize new IP communications trends and technologies as a contributor to trade, mainstream and business publications. Marc is also a frequent moderator and speaker at leading industry events. For more information about RCG, visit www.robinsconsult.com.

About JAA

Jon Arnold is Principal of J Arnold & Associates, an independent analyst and marketing consultancy with a focus on IP communications. JAA works with a wide variety of clients in this sector, with expertise in VoIP, cable telephony, IPTV, Triple Play, enterprise IP, WiFi/WiMax, Peer-to-Peer, Web 2.0 and Open Source. His views are frequently cited in the business and trade press, and he regularly speaks at leading industry events. He also maintains an active profile through his widely followed blog and podcasts. Previously, he was the VoIP Program Leader at Frost & Sullivan, where he was responsible for managing their subscription service for Global VoIP Equipment Markets. The consultancy was launched in March 2005. For more information about JAA, visit www.jarnoldassociates.com.

I'm off to the VON show in San Jose, CA tomorrow morning, and I'm interested to see if there's any truth behind Thomas Howe's brave post today about why he's not attending the event. I'll be meeting with other technologists while I'm there, so I'm curious whether this position is shared by them.

For my part, I'm looking forward to shooting the breeze with my industry friends, making new friends, and (hopefully) discovering new innovative solutions and sussing out relevant industry trends.

Also, let me extend an invitation to those also attending the event to contact me if you're interested in meeting up.

I knew I was onto something hot when I posted about this a short time ago.

Apparently my colleague Jon Arnold agrees, and has this much expanded analysis of the offer - and provides a well-deserved booster shot for the technology masterminds behind the scenes at DiamondWare.

Josh Lowenstein, over at the Webware blog from cnet.com, recently posted about a new paid-by-the-minute service from Skype called Skype Prime.

According to the post, Skype Prime is aimed at consultants and other professionals that need to monetize their phone time. Such users can set their own per-minute rates that get charged to the caller. Skype Prime takes 30 percent of the fees to pay for the service, and users can set up as many types of paid-for calls as they want, with short descriptions and custom pricing.

Each type of call gets listed on the users Skype profile for others to see, and there are two options for pricing: a one-time fee, or charging by the minute. Setting up the service requires signing up with PayPal, which handles the fees.

FYI, if you're interested in signing up for this new service, you need to use the latest Windows-based Skype client, which apparently is not the version that is available for download off of Skype's home page. You need to dig a bit to get to the right one.

I just received a troubling message, sent by Pandora CEO Tim Westergren to the Pandora user community, about the fact that the Copyright Royalty Board has just dramatically increased the fees Internet radio sites must pay to the record labels. 

If this is left unchanged, the resulting financial burden would effectively stymie -- and potentially kill off -- all Internet radio sites, including Pandora.

According to Tim, "The RIAA has convinced the Copyright Royalty Board federal committee to pass rates that will kill internet radio. For now, we are continuing to operate Pandora in the belief that rationality will return."

"Online radio has brought millions of music-lovers back into music radio, and has opened up a world of opportunity and promotion for thousands of musicians - both obscure and well known. Pandora is already paying millions of dollars annually in licensing fees (fees not paid by traditional radio stations), and while we are striving hard to build a sustainable business, we have yet to make a profit--even at the old rates."

There is a congressional hearing on this matter taking place tomorrow afternoon in Washington, DC., so we'll see if anything reasonable transpires. Also, here's a link to a review of the situation by an attorney dealing with the issue.

The popular, virtual reality site "Second Life", run by Linden Labs, will shortly unveil a new limited service beta trial in which they will give users the option of chatting up other avatars with voice instead of text.

Prior to this announcement, Second Life users wanting to communicate with one another have had two basic choices: text chat (either personal or in a group setting) or the use of third-party voice applications like Skype.

Linden Labs  has teamed up with VoIP technology partners Vivox and DiamondWare to engineer the service, which goes live on March 6 for a limited group of users. By the end of the month, Linden Labs hopes to extend the feature to all Second Life inhabitants.

Second Life's new integrated voice chat feature will offer a group mode that lets users hear voice conversations in their immediate proximity, and personal and regular group voice chat, where users don't need to be near each other to have a conversation.

After There.com added voice chat to its site in late 2003, many Second Life users have been clamoring for the same feature.  And after seeing users add Skype and other applications like TeamSpeak or Ventrilo into the site, Linden Labs apparently got serious about development.

The plan is to initially provide voice free of charge during the beta. Down the road, Linden Labs is considering limiting the offering to mainland property owners and island owners who pay a $295 monthly maintenance fee, and charging users living on the wrong side of the virtual train tracks an additional fee or making them upgrade to the current plan.

It's clear the site is at the very early stages of incorporating real-time voice chat, and it will be interesting to see what emerges from the user community and how people incorporate it into their virtual business and personal lives.

Since Second Life has become a bona fide marketplace, where buy/sell transactions occur on a constant basis -- and we're talking real money made here, not Monopoly currency -- I'm particularly interested to see what intrepid developers come up with.

How about virtual phone companies, including virtual payphone, mobile and landline services. Or community-wide news and radio "channels".

Just as long as it's not some virtual telemarketing business that calls me during virtual dinnertime...







 

I've recently noticed an alarming trend: I've been receiving a growing number of spam Skype chat messages recently -- a sign that people are farming the Skype database to send promos and other distracting stuff.

Here's the latest one I received today:

[1:26:48 PM] Best Wishes says: Hi,
I’m Sarah, a volunteer at the New Tang Dynasty Television (NTDTV). In the spirit of celebrating the upcoming Chinese New Year, I would like to invite you, your family and friends to join us on a journey across oceans and centuries to the world of China’s legendary golden age- the Tang Dynasty (618-907 AD). The 2007 NTDTV Chinese New Year Spectacular at Radio City will bring you world-class vocalists, a live pit orchestra, and large-scale traditional folk dances along with fantastic scenery and beautiful costumes.

This Spectacular event will be held in NYC at the Radio City Music Hall on Feb 14th, 15th, 16th and 17th of 2007. Whether it’s to experience Chinese New Year in classic Chinese style, or simply spend a special night out, this grand show is a breath-taking cultural extravaganza you will definitely enjoy! Come witness the divine beauty of an ancient civilization as it will be brought to life like never before.

Please visit NTDTV website for more details:
[1:26:48 PM] Best Wishes says: http://ticket.ntdtv.com

Check out photos and video highlights of past NTDTV shows:
http://newyeargala.ntdtv.com/2006/en/index.html

You can also find more video clips on Youtube!
http://www.youtube.com/watch?v=IyxI-cj-29c

In the past 3 years, NTDTV’s Chinese New Year Spectacular has received great success as it was performed in cities throughout North America, Europe, Asia, and Australia. It has even been rated as the 7th best performance in 2006 by the Billboard magazine. The 2007 Spectacular will expand to be performed in 29 major cities around the globe.

From my own personal experiences, I guarantee this show will be one of a kind celebration event that will dazzle your heart and will leave you and your family the memory of a lifetime!

Hope to see you there!

Wish you and your family a very HAPPY NEW YEAR!

I know there's a way to restrict Skype contact to only your approved contacts, but that severely restricts the usefulness of it, in my opinion. Perhaps this is something we just have to live with, just like telemarketers calling at dinnertime?

But hold on: Now that I think of it, there is a "Do-Not-Call" registry in effect that prohibits telemarketers from calling registrants (if they do, they can be heavily fined). I signed up to this, and it has had a marked impact on the number of telemarketer calls I receive (although they occasionally do happen...)

Perhaps Skype should consider instituting similar measures: Send spam and lose your account, or some such penalty.

How many of you have received Skype Spam? And what do you think Skype should do about it?

I just returned from travels south, to Fort Lauderdale and Internet Telephony EXPO -- and arrived in Winter in New York. It was bound to arrive at some point (although I thankfully missed the deep freeze, eight-degree temperatures of a couple of days ago).


The show was great -- well-attended and full of good content in the conferences.  Jon Arnold and I spent some time together basking in the glow of our recent announcement.  See Jon's post about show highlights.

And yes, I did spend a little time in the sun -- and barely escaped serious harm. I keep forgetting that the Florida sun can burn you alive -- even in the dead of winter...
  

Here are a few takeaways from the show  -- a mix of events, observations, and the like:




Peering is Hot:

Apparently the VoIP Peering Fabric sessions had to be relocated to larger quarters due to the overflow turnout.  Greg Galitzine has more on this and other happenings in his show recap.


SIP Trunking Adoption Gaining Momentum

The other standing-room-only crowds I saw were soaking up as much as they could about SIP Trunking. A number of sessions, including the SIP Trunking Series hosted by Ingate with presenters from BandTel, Cbeyond, Sphere, Ericsson, Objectworld, Level 3, pingtel, and Shoretel, covered everything from a basic introduction to SIP and SIP trunking, to deep dives into the service provider and enterprise networks, a look at SIP trunking in Latin America, and case studies showing SIP trunking actually at work -- delivering real-world benefits.

I've been covering the SIP trunking movement for a while -- here's a link to a whitepaper I authored a ways back -- so, I'm glad to see the excitement over it -- and the adoption rate -- is building nicely.


VoIP Security Issues Finally Getting Respect

Some really good education came out of the sessions covering VoIP Security. It's an area I've covered before in blog posts and columns, and I'm glad that not only is information about current VoIP vulnerabilities coming into the light, but awareness is also growing about the ways to effectively deal with them. Greg also wrote up a nice review of the issues that were presented by Mark Collier, CTO of VoIP security specialist SecureLogix and VoIP security blogger.


Billing Takes Front and Center

I had the pleasure to moderate the session, "VoIP and NGN Billing: A Primer" last Thursday at the show, and was very impressed by each and everyone on the panel, which included  Bruce Trvalik, Director, Product Management at Sonus Networks; Joe Hogan, CTO and Founder of Openet Telecom; Jim Dalton, CEO, TransNexus, Inc.; and David McNierney, VP of Market Development at Highdeal Inc.

The discussion was lively and insightful, and I found it very interesting to hear that billing and other "back office" functions are starting to migrate to the "front office" of providers -- all the way into the executive suite -- as they start to play a bigger and bigger strategic role and become integral in various marketing, cross-selling, and promotional activities. 

For more about current billing trends, you should check out Rich Grigonis' terrific article in the January issue of Internet Telephony magazine.


Great Drawings

I was sure the Harley was mine. Then the next day I was sure I was driving the Toyota TJ Cruiser home. But alas, this did not come to pass...

The bike and SUV were in close approximation to Internet Telephony yellow -- and were definite crowd-pleasers -- and great choices for grand giveaways.

Jon Arnold and I figured that since most everyone else was making some sort of announcement, issuing press releases and generally making noise  -- especially to pull in the crowds at Internet Telephony Conference & EXPO East going on right now -- that it was OK to make some noise of our own.

Hopefully it will be music to your ears

---

         




NEW YORK, TORONTO, and FORT LAUDERDALE, January 23, 2007-- Robins Consulting Group (RCG) and J Arnold & Associates (JAA) – both leading IP Communications industry research, marketing and consulting firms – have proudly announced a new partnership that includes the two firms joining forces to provide an array of marketing, communications, strategy consulting and market research services to their growing roster of IP communications technology vendors and service providers.

In addition, RCG and JAA will be jointly developing new information resources, including an electronic newsletter and related Web site, which will offer unique industry analysis, a healthy dose of opinion, provide a new platform for other industry thought leaders, and offer valuable coverage and information not readily available elsewhere about the rapidly evolving IP communications industry.

Veteran industry thought leader Marc Robins, RCG's founder and Chief Evangelism Officer, has been involved in the IP communications industry since its inception, and has served the industry as a leading reporter and analyst, conference producer and magazine publisher, and marketing executive and consultant.

“I’ve known Jon for several years, and have come to consider him one of the best minds in the industry,” says Marc Robins. “I’m thrilled to be forging this new partnership with Jon and JAA, as I believe the unique combination of our highly complementary capabilities will allow us to deliver even more value to our clients and to the industry at large. I also look forward to working with Jon to create exciting and compelling new resources of industry intelligence to help industry professionals navigate the constantly shifting sands of this dynamic, fast-moving industry.”

J Arnold & Associates, founded by Jon Arnold, one of the IP communications industry’s most highly regarded analysts, is closely associated with VoIP, for both consumer and business applications. His marketing and strategy advice on the broader IP communications market is widely sought from vendors, carriers, the investment community, PR agencies and many facets of the media community.

“Marc brings a rich perspective to this space, and is an independent voice that is widely followed,” says Jon Arnold. “Together, I think can we offer a valuable resource that can benefit anyone involved in the IP communications market. In a nutshell, I’d like to think of us as the go-to-guys for all things IP.”

About RCG (Robins Consulting Group)

RCG, founded in 2003 by Marc Robins, is one of the leading consulting firms for companies in the IP Communications industry, offering market intelligence, high-value strategic planning and communications, messaging and branding expertise, and a variety of marketing consulting services including awareness and demand creation, distribution channel strategies and development, public relations support, and market research and analysis. Prior to founding RCG, Marc served as Vice President of Publications and Trade Shows, Associate Group Publisher and Group Editorial Director at TMC (Technology Marketing Corporation.)

Over the course of his career, Marc has authored hundreds of articles and columns for leading industry magazines, and he continues to evangelize new IP communications trends and technologies as a regular contributor to trade, mainstream and business publications, and as the author of his popular column “Mind Share 2.0” for Internet Telephony® magazine and blog “Beyond VoIP”. Marc is also a frequent moderator and speaker at leading industry events. For more information about RCG, visit www.robinsconsult.com.

About JAA

Jon Arnold is Principal of J Arnold & Associates, an independent analyst and marketing consultancy with a focus on IP communications. JAA works with a wide variety of clients in this sector, with expertise in VoIP, cable telephony, IPTV, Triple Play, enterprise IP, WiFi/WiMax, Peer-to-Peer, Web 2.0 and Open Source. His views are frequently cited in the business and trade press, and he regularly speaks at leading industry events. He also maintains an active profile through his widely followed blog and podcasts. Previously, he was the VoIP Program Leader at Frost & Sullivan, where he was responsible for managing their subscription service for Global VoIP Equipment Markets. The consultancy was launched in March 2005. For more information about JAA, visit www.jarnoldassociates.com.

I'm looking forward to a little travel now, just as the weather is starting to behave wintery (pretty soon NYC will look like this).

Thankfully, upcoming travel will take me south to Fort Lauderdale, Florida, for Internet Telephony Conference and EXPO East.

I'll be moderating, checking out the latest technology on the show floor and sussing out the latest trends, holding meetings in the press room and elsewhere in the convention center (maybe out on a sun-drenched  patio) and generally enjoying catching up with folk and putting new faces to new names.

I'll be attending from midday Wednesday, January 24th till the show's end on Friday afternoon. If you're also attending the show and would like to meet up, please let me know.