Recently in Voice Commerce Category

I'm looking forward to a little travel now, just as the weather is starting to behave wintery (pretty soon NYC will look like this).

Thankfully, upcoming travel will take me south to Fort Lauderdale, Florida, for Internet Telephony Conference and EXPO East.

I'll be moderating, checking out the latest technology on the show floor and sussing out the latest trends, holding meetings in the press room and elsewhere in the convention center (maybe out on a sun-drenched  patio) and generally enjoying catching up with folk and putting new faces to new names.

I'll be attending from midday Wednesday, January 24th till the show's end on Friday afternoon. If you're also attending the show and would like to meet up, please let me know. Continue Reading...

The evolution of IP communications technology has wrought profound changes in the way communications networks and systems are architected and designed -- and is surely well on its way towards completely replacing our legacy, TDM infrastructure.

But aside from the disruption this technology is creating within the global telecommunications industry, and the wealth of new features and capabilities being delivered to users, little is being written or said about some of the profound changes occuring in user behavior and expectations as a result of these new capabilities.

For example, I'm sure many Skype users (and I expect members of other competing Web telephony cum "voice community" services) have received calls from complete and total strangers -- even without the "Skype Me" status selected that invites such serendipitous communications.
Recently, I received a surprise call from a student from Moldova looking to make some new friends in America and an opportunity to practice her English speaking skills, which turned out to be fairly decent. (I was surprised since my Skype status was set to "away", and as a result I was not expecting to receive any calls.)

At first, I was sort of taken aback, uncertain how to respond. Continue Reading...

Skype seems to have dominated the VoIP news and blogosphere today, with their announcement of a new $29.95 annual, "all you can eat" calling plan today. What makes it even sweeter is they are offering a 50% discount to those that sign up before Jan 31, 2007, and throwing in a gaggle of extra bonuses. Check out Tom Keating's lowdow and assessment of the goodies, here.

Unlike Tom, I think this whole move is positive and a sweet deal to boot, and although it may open the door a bit wider for competitors like Jajah and Raketu who are sticking to totally free calling plans, I'm not sure this is going to make the doors swing open that much more for them.

My colleague and blogger buddy Jon Arnold has also written up a great analysis of the announcement, and I agree with everything he has to say on the matter, so I defer to his own words.
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The folks at blog VoIP Lowdown have come up with a great list of ten leading-edge VoIP, VoIM, IP and mobile applications we should all be keeping our eyes on -- apps that go WAY BEYOND plain vanilla VoIP calls. The writer -- the mysterious "ewriter" -- is definitely a person after my own heart.

The numbers are in for the first three quarters of 2006: According to Dow Jones VentureOne and Ernst and Young, venture capital firms have invested $455.5 million in 79 deals involving Web 2.0 companies -- more than double the deal flow of the same period in 2005.

The amount represents 28% of the $1.6 billion VCs have plowed into consumer technology firms, and the interest is no doubt due to froth created by the recent Google/YouTube and News Corp./MySpace deals and the hope to get a front row seat for the next great buyout or IPO.

Are we in tech bubble territory? A number of firms feel that too much money is chasing too few good deals, and that there is a sort of "lemming effect" in operation.

However, many still believe that there are still opportunities in the market, and I for one believe that one area that can help an up-and-coming Web 2.0 company distinguish itself in this increasingly crowded space is to integrate VoIP, Video and other IP communications capabilities within their social networking framework. The technology has the capability to act as superglue for an online community -- providing a foundation for incredibly rich collaboration and other applications.

I've written a bit about this juicy opportunity before, most recently in my Internet Telephony magazine Mind Share 2.0 column, VoIP Mash-Ups in a Web 2.0 World.

I'm sure there are a bunch of great examples of IP Comm/Web 2.0 combinations out there -- and I'm all ears if you know of any -- and if so, please feel free to comment! Continue Reading...

Tomorrow, November 28, I'm honored to be the opening presenter at the 4th Annual Industry Conference on Broadband Communications and VoIP, hosted by the New York Society of Security Analysts (NYSSA). The event is a half-day investor conference attended by institutional investors and analysts, and features companies that want to get more exposure on Wall Street, and includes CTI Group, mPhase, and VoIP Inc.

The New York Society of Securities Analysts (NYSSA) is the premier membership organization on Wall Street for portfolio managers and security analysts, and the largest society of its kind in the world. Founded in 1937, it is a not-for-profit organization dedicated to educating investors and advancing the competence of investment professionals. Founders included Benjamin Graham, considered to be the father of security analysis.
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In the lastest mash-up of VoIP and a Web 2.0 application, Google's Click-to-Call feature is now available as a free enhancement to Google Maps. Here's how it works: After you find the specific selection you're looking for on a map, you can click on it and a small "click" link will appear. When you click on this link, you'll launch a small box to enter your phone number into. Then Google will call your number and connect you to the number of the map selection.

FYI, Google is using VoIP, Inc. to partner with in providing this service.

According to a new study from Insight Research entitled “IP-Based Application Services Market 2006-2011" a wide array of new Internet-enabled communications services geared to the needs of consumers is expected to generate nearly $265 billion for phone companies and other telecommunications carriers worldwide over the next five years.

These new Internet-enabled services include residential video telephony; fixed-mobile convergence; file sharing services; streaming services; location-based services; and presence-based services.

What's more, the study notes that wireless and mobile telecommunications carriers seem to be making the most headway when it comes to offering these new services, mainly because they tend to have greatest amount of control over the content in their networks as well as more flexible billing platforms. Wireline carriers expect operational and infrastructure savings by deploying the new IP-based services, and are initially choosing to rollout the new services as an overlay on their existing network.

For more info, including an excerpt, table of contents, and ordering information, go to: http://www.insight-corp.com/reports/ipapps06.asp.
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This past Tuesday and Wednesday, I had the pleasure to moderate and speak on a number of panels with a number of well-regarded and incredibly knowledgeable individuals, including Jon Arnold, principal of J. Arnold and Associates; Ron Gruia, Principal Analyst and Program Leader Information and Communications Technology at market research firm Frost & Sullivan; Richard Grigonis, Executive Editor of the IP Communications Group at TMC; Andy Mercker, Director of Marketing at Sphere Communications; Ray Hernandez, Managing Partner at VC firm ROTH Capital Partners LLC; and Ken Camp, speaker, writer and consultant who also blogs about IP communications technology at IPadventures.com.

I want to thank all the above profusely for their time, invaluable insights and for making the Summit a truly enjoyable experience.

For a great review of the first session on "The State of Industry: Focus on the Corporate and Government Enterprise Marketplace", check out Richard Grigonis' article ITEXPO West 2006 Powers Up, State of the Industry Discussed. Continue Reading...

By now I hope all of you have heard about the IP Communications Business Summit, a new workshop that's been added to the agenda at the upcoming Internet Telephony Conference and EXPO in San Diego.

In case you missed the email blasts, TMC and yours truly (RCG) are presenting this unique workshop to help educate the investment community -- including venture capitalists,
investment bankers, financial industry analysts, M&A specialists, angel investors and any other interested parties -- about the leading industry trends and market drivers in the hopes of ultimately identifying attractive IP communications companies.

The discussion will be feisty, informal, and hopefully fun and illuminating for everyone.

And since admission is free with any registration plan, you have one less reason to not check it out!

Summit Speaker Update:

We recently added notable industry analysts and bloggers to the panels, including Jon Arnold of J Arnold Associates, Ronald Gruia of Frost and Sullivan, and Ken Camp of IPadventures.com.

In addition, Ray J. Hernandez, Managing Director, Investment Banking at VC firm ROTH Capital Partners, LLC, has agreed to present a session described below:

Valuing Voice over IP Services:  A Public Market Perspective
October 10, 2006, 2:15 pm -- 3:00 pm

Certainly one of the most exciting things about the IP communications market is the growth of new businesses offering Voice over IP services.  Indeed, there is still a vast amount of untapped market potential in the industry, and the dramatic rebound of the economy together with renewed confidence in the industry’s prospects has helped the growth of Voice over IP services across all market sectors. As Voice over IP services providers build their businesses, they will want to know how much their businesses are worth.  In this session, you’ll learn about how Voice over IP is being valued in the public markets and what adds to and detracts from building value in a Voice over IP business.  

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