Recently in VoIP Category

Word on the street is that two of the country's largest cable companies, Time Warner Cable and Comcast, are gearing up to introduce new SMB VoIP packages in the next few months.

After winning large numbers of residential customers in their respective markets (Comcast has signed up over 2 million and Time Warner over 1.9 million), they're now setting their sights on the "commercial" VoIP market.

Comcast will be upgrading its network to the tune of $250 million this year to ready it for business class services, and estimates that there are 3-5 million prospect companies throughout the region it serves -- a legion of SMBs with 20 employees or less that represents a $12-15 billion revenue opportunity.

The cable MSOs have been formidable competitors in the markets they play in, and the plans by these two players follow in the footsteps by Cox Communications, Cablevision Systems, Charter Communications and Videotron Telecom -- all of which have started to dip their toes into the SMB space.

I expect the going will be slow throughout the year, as these companies get the wrinkles ironed out of their offerings. But the handwriting is on the wall: look out all ye incumbents -- the cable cos are a' comin to take your customers away...
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Managed VoIP service provider (MSP) Whaleback Systems has added Dave Zwicker as its VP of Marketing, responsible for market planning, branding, product marketing, marketing programs and press and analyst relations.

For those of you who don't meticulously track the comings and goings of industry folk (honestly, who can keep up?), Zwicker joins Whaleback from VoIP network management solutions vendor Viola Networks, where he also served as VP of Marketing.

Other stints have included serving as VP of Marketing for Adlex, an IT service delivery management software supplier, and VP of Product and Segment Marketing at 3Com Corporation, VP of Solutions Marketing at Enterasys Networks and VP of Marketing for Indus River Networks, a Virtual Private Networking start-up company.

While VoIP services continue to gain traction around the globe, it's easy to forget that in some backward parts of the world, it is still considered a major criminal offense to engage in the VoIP business.

Recently, I was tipped off to one of the latest reports of VoIP perp raids in Bangladesh, thanks to Moshe Maeir of Flat Planet Phone Company.

The report, which Moshe posted to his company's blog, first appeared on the New Nation web site -- and to save you some surfing, I've copied the details of the report below:

RAB busts Tk 2.5 crore VoIP devices
By bdnews24.com, Dhaka
Sun, 28 Jan 2007, 09:21:00

The Rapid Action Battalion raided areas in Tongi early Sunday and seized about Tk 2.5 crore of voice over internet protocol devices.

The VoIP devices are used for creating telecommunication networks to make overseas calls. RAB officers arrested Arifur Rahman, 30, Ali, 17, Sayed, 17, and Jahangir Hossain (age unknown).

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I had to chuckle -- and scratch my head -- when I heard about the "glum" news regarding the financial performance of Ebay's VoIP operation, a.k.a. Skype. According to Ebay CEO Meg Whitman, "The monetization efforts we outlined at the time of the acquisition are not developing as quickly as we had hoped." During 2006, Skype generated $195 million in revenue -- after Ebay laid out $2.6 billion for the company in 2005.

Am I missing something here? A lackluster "monetization" result was basically guaranteed given the decision to give away free Skype Out calls for the entire 2006 calendar year for North American subscribers. Continue Reading...

I just returned from travels south, to Fort Lauderdale and Internet Telephony EXPO -- and arrived in Winter in New York. It was bound to arrive at some point (although I thankfully missed the deep freeze, eight-degree temperatures of a couple of days ago).


The show was great -- well-attended and full of good content in the conferences.  Jon Arnold and I spent some time together basking in the glow of our recent announcement.  See Jon's post about show highlights.

And yes, I did spend a little time in the sun -- and barely escaped serious harm. Continue Reading...

Jon Arnold and I figured that since most everyone else was making some sort of announcement, issuing press releases and generally making noise  -- especially to pull in the crowds at Internet Telephony Conference & EXPO East going on right now -- that it was OK to make some noise of our own.

Hopefully it will be music to your ears

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NEW YORK, TORONTO, and FORT LAUDERDALE, January 23, 2007-- Robins Consulting Group (RCG) and J Arnold & Associates (JAA) – both leading IP Communications industry research, marketing and consulting firms – have proudly announced a new partnership that includes the two firms joining forces to provide an array of marketing, communications, strategy consulting and market research services to their growing roster of IP communications technology vendors and service providers.

In addition, RCG and JAA will be jointly developing new information resources, including an electronic newsletter and related Web site, which will offer unique industry analysis, a healthy dose of opinion, provide a new platform for other industry thought leaders, and offer valuable coverage and information not readily available elsewhere about the rapidly evolving IP communications industry.

Veteran industry thought leader Marc Robins, RCG's founder and Chief Evangelism Officer, has been involved in the IP communications industry since its inception, and has served the industry as a leading reporter and analyst, conference producer and magazine publisher, and marketing executive and consultant. Continue Reading...

Just heard from Andy Mercker, one of the VoIP industry's best and brightest marketing professionals, on his new gig -- he's moved on from Sphere Communications, where he was director of marketing, and has joined VoIP call recording and monitoring specialist Telrex, as its new director of marketing.

I fully expect Andy to raise Telrex's industry profile up a few notches, and to contribute significantly to its success, just as he did at Sphere.

In addition to his move, Andy gave me an advance peek at an announcement regarding the CallRex™ Professional 3.5,  a new release that provides a bunch of enhancements to Telrex's flagship product, including greater scalability, enhanced multi-site support and a distributed-services software architecture, streamlined storage and archiving, and additional security.

CallRex was the first VoIP call recording solution verified to record encrypted VoIP calls for Cisco CallManager 5.0, and CallRex version 3.5 now provides additional security to ensure that call recording files cannot be secretly altered.

The market for VoIP call recording and monitoring seems to be heating up significantly, and there are a few companies starting to launch major marketing initiatives looking to win business, including Telrex and Teleformix.

According to Andy, VoIP call recording and monitoring refers to the process of recording and monitoring business-class IP telephony systems, and this market segment is poised for rapid growth due to the fact that:

· IP telephony obsoletes legacy call recording and monitoring technologies, creating a new market opportunity for VoIP-based solutions.

· Call recording and monitoring is becoming a standard business application used for regulatory compliance, dispute resolution, customer service, training, security and more.

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I'm looking forward to a little travel now, just as the weather is starting to behave wintery (pretty soon NYC will look like this).

Thankfully, upcoming travel will take me south to Fort Lauderdale, Florida, for Internet Telephony Conference and EXPO East.

I'll be moderating, checking out the latest technology on the show floor and sussing out the latest trends, holding meetings in the press room and elsewhere in the convention center (maybe out on a sun-drenched  patio) and generally enjoying catching up with folk and putting new faces to new names.

I'll be attending from midday Wednesday, January 24th till the show's end on Friday afternoon. If you're also attending the show and would like to meet up, please let me know. Continue Reading...

Pandora Networks, fresh off a new round of funding, just announced that it and D-Link will jointly sell D-Link hardware with Pandora's hosted communication solutions for small and medium-sized businesses. The partnership is designed to permit SMBs to purchase “off-the-shelf” bundled solutions that include hardware and services that deliver a hosted IP-PBX along with unified communications applications.

Pandora's Worksmart UCX, or Unified Communications Exchange, delivers a complete IP communications service that includes voice, video, messaging, and collaboration services. “D-Link has pre-configured several bundled options designed for a variety of office environments. Included in the bundles will be IP phones, switches, routers, and VoIP acceleration hardware to ensure a high quality VoIP connection to Pandora Networks' Worksmart hosted service. Continue Reading...

The evolution of IP communications technology has wrought profound changes in the way communications networks and systems are architected and designed -- and is surely well on its way towards completely replacing our legacy, TDM infrastructure.

But aside from the disruption this technology is creating within the global telecommunications industry, and the wealth of new features and capabilities being delivered to users, little is being written or said about some of the profound changes occuring in user behavior and expectations as a result of these new capabilities.

For example, I'm sure many Skype users (and I expect members of other competing Web telephony cum "voice community" services) have received calls from complete and total strangers -- even without the "Skype Me" status selected that invites such serendipitous communications.
Recently, I received a surprise call from a student from Moldova looking to make some new friends in America and an opportunity to practice her English speaking skills, which turned out to be fairly decent. (I was surprised since my Skype status was set to "away", and as a result I was not expecting to receive any calls.)

At first, I was sort of taken aback, uncertain how to respond. Continue Reading...