Greg Galitzine : Greg Galitzine's VoIP Authority Blog
Greg Galitzine

Even Microsoft Gets the Blues

January 22, 2009

Add Microsoft to the ranks of companies forced to cut jobs due to the state of the economy.   According to a story by our own Michael Dinan, the software maker today announced major year-over-year earnings dips and a plan to cut 5,000 jobs.   Microsoft reportedly saw a net income decline of 11 percent, to $4.17 billion, for the quarter ended Dec. 31, as well as a 6 percent drop in earnings per share, to 47 cents.   About 1,400 of the 5,000 job cuts -- across R&D, marketing, sales, finance, legal, HR and IT -- will occur today, with the rest coming over the next 18 months. The layoffs are expected to help reduce operating expenses by about $1.5 billion.   Ever the optimist, Steve Ballmer commented:   While we are not immune to the effects of the economy, I am confident in the strength of our product portfolio and soundness of our approach. We will continue to manage expenses and invest in long-term opportunities to deliver value to customers and shareholders, and we will emerge an even stronger industry leader than we are today.   Investors apparently need some time to digest the news.   Microsoft's shares fell in the wake of the announcement, (down 10.5% at 2pm EST).   I had hoped I was mistaken when I blogged here about industry job losses.   In addition to Microsoft, Ericsson this week announced plans to expand its restructuring, cutting about 5,000 jobs. This is on top of an announcement last year that the firm would eliminate 4,000 positions.    

Genesys Acquires Conseros, SDE

January 22, 2009

Open Source Education at ITEXPO/Digium|Asterisk World

January 22, 2009

Earlier today I noted that Camrivox' CEO was presenting at ITEXPO on February 3rd.   But the open source education doesn't stop there.   At the upcoming ITEXPO/Digium|Asterisk World Conference (is it really only 10 days away?), Digium will host a pair of new Asterisk training courses.   The collocated events take place at the Miami Beach Convention Center in beautiful Miami Beach, FL.   On Tuesday, February 3, 2009 they will present a one-day introduction/training seminar on their Switchvox system.   This course serves to: explain the role of a Switchvox system within a corporate IT/telephony infrastructure; familiarize the student with the initial setup and configuration of their Switchvox system; and more.   And, on Wednesday, February 4, 2009, Digium will present their newest educational offering, the Asterisk 123 course.   Asterisk 123 is a "gentle introduction" to the Asterisk Open Source PBX, introducing the student to the many roles that Asterisk can play and walks them through setting up Asterisk for the first time.   For both classes, participants receive a student kit, which includes:   ·         Digium TDM411B Analog card (1 FXO port + 1 FXS port) ·         Polycom SoundPoint IP 330 SIP Phone ·         Asterisk Tote Bag ·         Asterisk T-shirt ·         Asterisk SWAG Kit ·         Calculator, pen, mouse pad, etc.   If you are interested in either or both of these training courses, feel free to register online at the Digium|Asterisk World Web site.  

Camrivox CEO to Present at Digium|Asterisk World

January 22, 2009

With ITEXPO and Digium|Asterisk World just around the corner, we're starting to get word from companies about what they will be showcasing or releasing at the event(s) as well as what they will be talking about in the various educational forums.   Camrivox Ltd, a Cambridge, UK-based Unified Communications innovator and developer of Computer Telephony Integration (CTI) software for the SME market is a Digium|Asterisk software partner.   Malcolm Wood, the company's CEO will speak about how the company's Flexor CTI software extends Asterisk into the world of contact management and CRM.   We're excited to be part of Digium|Asterisk World, and look forward to spreading the Asterisk word to the wider ITEXPO community. We are bringing to Digium|Asterisk a highly compelling product that is right for this economic environment and that builds on the ethos of open-source telephony to deliver extremely cost effective and scalable CTI.   Wood will present CTI & CRM - Extending Asterisk out to the Desktop at 2pm, Tuesday February 3rd in the presentation theater on the exhibit hall floor, in the Digium|Asterisk World pavilion.  

Polycom Q4 Results Announced

January 21, 2009

Polycom announced their quarterly earnings today and the results were a mixed bag.   The Pleasanton, CA-based maker of voice and video equipment announced adjusted Q4 EPS of 42 cents, which was ahead of analysts' estimates of 40 cents.   The company also announced growth from its video services segment which accounted for two-thirds of consolidated net revenues at $141.7 million (this includes video communications - 54% and networks systems - 13%). The voice communications segment of the company's business accounted for 33% or $87.1 million, which is down as compared to Q407 when voice generated 37% of consolidated net revenues or $98.4 million.   Robert Hagerty, the firm's chairman and CEO addressed Polycom's successes in 2008 as well as the challenging economic climate and his outlook for the company into 2009:   We are pleased to have surpassed the $1 billion revenue mark in 2008. As the largest company in the Unified Collaboration industry, Polycom generated year-over-year growth in our Video Solutions business, illustrating the resilience of our fast-ROI video offering. With our Voice business showing more sensitivity to the economic environment, Polycom proactively took action in Q4 to reduce our operating cost structure and, as we announced earlier this month, we have implemented a restructuring plan designed to optimize our cost structure as we move into 2009                                                   With our rapid pace of innovation and the full breadth of our offering, we believe Polycom is the best positioned in the industry to deliver the cost-savings benefits of video adoption to our customers.

Ifbyphone Offers Service Guarantee

January 21, 2009

Ifbyphone announced a new service guarantee today, saying that they will deliver their customers' voice broadcast calls on time otherwise those calls will be free.   According to CEO Irv Shapiro:   Our guarantee helps our business customers understand how important the delivery of their voice broadcast calls is to us. Moreover, our guarantee helps differentiate Ifbyphone's services because we are the first and only provider that stands 100 percent behind the delivery of voice broadcast calls.   The guarantee is simple: if any scheduled broadcast call to a U.S. or Canadian phone number is delayed by more than five minutes, Ifbyphone will reimburse customers for the call.   Shapiro is also on the schedule at the upcoming ITEXPO, which will take place in Miami Beach, FL, February 2-4, 2009.   On Wednesday February 4th, from 1:30-2:15pm Shapiro will be part of a panel discussion entitled: Contact Centers in a Web 2.0 World.   For more information on the show, or to register, visit   Just for the record, as I write this, it's 16 degrees in Connecticut where my office is located.   Florida sounds like a good idea.

Mobile Backhaul Certification

January 21, 2009

A new certification program, designed to act as a benchmark for mobile operators, backhaul providers and end users was launched by the IP/MPLS Forum today.


The Mobile Backhaul Certification program will initially focus on certifying standards-compliant implementations of Circuit Emulation services over MPLS as defined in the IP/MPLS Forum's MPLS Mobile Backhaul Initiative (MMBI), which defines how MPLS can be used to backhaul TDM traffic for mobile operators.


The certification program will lay out a set of guidelines and test procedures and will be administered by Iometrix, the Forum's certified lab partner.


According to Andrew G. Malis, Chairman and President of the IP/MPLS Forum:


The Mobile Backhaul Certification Program represents a needed step in the evolution of MPLS solutions which have already proven in lab trials to be ready to meet the needs of operators around the world.


The first group of certified vendors will be announced at the MPLS Ethernet World Congress in Paris this February.

Backhaul Looks Good

January 16, 2009

Dragonwave's Vice President of Product Management Dr. Alan Solheim, author of The Middle Mile column that appears regularly on TMCnet, has a new column just out that offers up a hopeful message in light of the rest of the economic bad news that's out there these days.   According to Solheim, the outlook for the backhaul market is bright:   ...the opportunity in front of the backhaul segment in general, and that for packet based radios in particular, is relatively bright. If any networks get built, backhaul wins. If any backhaul gets built, packet radio wins. So while I wouldn't break out the champagne just yet I do believe there is a case for optimism amidst all the doom and gloom.

TMCnet Blogs Week in Review

January 16, 2009

It's been quite a week for news this week, and not just the run of the mill product announcements, customer wins and such. Some rather big things went down this week, and the TMCnet family of bloggers was all over the important developments.
  It seems like a month has gone by, but in fact it was just this week that Obama officially tapped his former Harvard law classmate Julius Genachowski to head up the Federal Communications Commission or FCC. According to his bio, he was chief counsel to former FCC Chairman Reed Hundt, a VC and led the development of the president-elect's technology and innovation agenda.   Rich also covered the ascension of Carol Bartz to the position of CEO at Yahoo!   I am impressed and concerned. Bartz has an excellent resume with honors and awards as long as anyone...   What the company really needs is someone who has effectively led a small to medium media company in the last 18 months and understands the needs of advertisers and more importantly how to get them to spend more money with Yahoo.

Motorola, Google Cut Jobs, Will Microsoft Follow Suit?

January 15, 2009

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