Greg Galitzine : Greg Galitzine's VoIP Authority Blog
Greg Galitzine

Panda Warns on High School Musical Borne Viruses

November 24, 2008

Attention parents: In case you weren't aware, there are bad people online. Bad people who would disguise viruses, worms, and Trojans as innocent-looking files such as songs and videos related to Disney's popular movie franchise High School Musical.   According to officials at PandaLabs, the research division of Panda Security, there's a growing rash of infected files being distributed through peer-to-peer file sharing networks such as eMule and eDonkey.   Luis Corrons, technical director of PandaLabs said:   "Cyber-crooks are exploiting the interest of the numerous fans of these films, by hiding their creations in files with names related to High School Musical. An added danger is that many of these fans are very young and as such are more likely to fall into the trap. It is therefore a good idea to give young children a basic grounding in IT security."   When users run these infected files their computers can be affected by malicious code such as VB.ADQ, the Agent.KGR Trojan, the adware Koolbar, and other nasty stuff.
Posted in IP Communications, Security, Technology, Video
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Web 2.0 Apps Driving Online Holiday Sales

November 24, 2008

It probably won't come as a shock to anyone, but consumers increasingly plan to make at least some of their purchases online this holiday season, driven in part by maturing Web 2.0 apps.   According to a 'Web 2.0 for Business' outfit known as WorkLight, the online shopping world is in the midst of a sea change due to the proliferation of next-generation Web 2.0 tools.   According to David Lavenda, WorkLight's vice president of marketing and product strategy:   "Online shoppers are now interacting with retailers in much more meaningful ways; ways that transcend the traditional online portal experience. Retailers who invested in meeting customers where they spend their time online -- on social networks, desktop and web-based widgets and gadgets, mobile apps and more -- will be able to cash in on this consumer groundswell. Being able to meet customers through Web 2.0 will be a strategic advantage to gaining significant holiday market share."   Several reports bear these facts out. According to a Shop.org analysis, a quarter of retailers has invested in a Facebook page this year, and according to a Deloitte study, 21 per cent of consumers surveyed plan to shop online this holiday season (up from 19 per cent last year).
Posted in Business, Technology
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Interactive Intelligence Announces SMS Capability for CIC

November 24, 2008

Brendan Read of Customer Interaction Solutions magazine covers today's news that Interactive Intelligence would be adding short message service (SMS) as an additional media type to its all-in-one multi-channel contact center software suite, Customer Interaction Center or CIC.   The new SMS features are designed to help contact centers increase customer retention and satisfaction by enabling mobile customers to use SMS to communicate with the contact center; have those SMS messages routed, recorded, and reported on, the same way as other media types; enable contact center agents to reply using SMS; and enable notifications to customers to be sent via SMS.   Interactive plans to release the features by the end of Q4 08   Check out Brendan's article here.
Posted in Contact Center, Enterprise, IP Communications
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Google To Expel Avatars from Virtual Eden

November 21, 2008

For those who have read the Book of Genesis, you remember that the world was created in six days, with the seventh day reserved for rest and contemplation.   For those of you who are following the developing 'Book of Google,' you will note that it took just six months to create and subsequently destroy the (virtual) world of Lively.   A post on the Official Google Blog broke the sad news.   "Google has always been supportive of this kind of experimentation because we believe it's the best way to create groundbreaking products that make a difference to people's lives. But we've also always accepted that when you take these kinds of risks not every bet is going to pay off."   Lively will be shut down at the end of the year, as Google "prioritizes their resources" to focus on their core search, advertising and applications businesses.

No word yet from the Avatars that will be forced to leave their virtual paradise.  

Posted in Google
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Infonetics: Carrier VoIP is Down...

November 20, 2008

A new research report from Infonetics tells us something that many of us have felt coming for some time.   According to the report Service Provider VoIP and IMS Equipment and Subscribers carriers are not likely to engage in VoIP equipment purchases at this time, which Infonetics expects will bring down the worldwide service provider VoIP market 8% sequentially to $816 million in 3Q08.   All is not doom and gloom however.   Infonetics is reporting that in the third quarter of 2008, sales of session border controllers and media servers were up.   Other highlights from the report:   ·         Cisco enjpoyed a 37% sequential jump in worldwide trunk media gateway revenue, propelling them to the #1 spot, followed by GENBAND and Huawei; ·         Nortel maintains its #1 position in the worldwide softswitch market                          ·         Voice over broadband (VoBB) will continue to be the big driver across the board   To view the full press release, click here.
Posted in IP Communications, Research, Service Provider, Technology, VoIP
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SunPorch Picks Fonality Contact Center, Saves $100K

November 19, 2008

Posted in Contact Center, Enterprise, Open Source
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New TMCnet Blog Serves Up Technology, Recipes

November 18, 2008

One of my favorite things about my job is to give other people the opportunity to reach our audience, be it in the form of a column, or a one-off article, or even a blog.   As you may have heard, Rich Tehrani kicked of a new TMCnet program called Blog Aid, whereby unemployed workers can stay in the public eye -- in order to improve their hiring prospects in a tough economy.   As Rich wrote:   In the last few months, many good marketers, PR people, engineers and others who have been laid off. These potential Blog Aid bloggers have a good deal of quality commentary and information to share which could be very useful to the TMC community of online readers.   If you're interested in starting a blog, drop me a line at [email protected]  
  On another, blog related note, one of my favorite new blogs on TMCnet is one that takes two very interesting subjects -- technology and food -- and mashes them up, so to speak.   David Byrd, vice president of marketing and sales at SIP Trunking provider BroadVox, has started a blog called SIP and Serve by a Foodie. I strongly recommend you check it out.   The blog so far has dealt with the economy, President-elect Obama, SIP Trunking, IP PBXs, the FCC, USF and Net Neutrality, and of course, the twist that makes it interesting: Cioppino, Alligator, Crab Cakes, Grilled Romaine Hearts and more...   You see every Monday, David recounts what he has prepared over the preceding weekend, and the resulting blog entries make my mouth water. This is in addition to tech-related blog posts every Wednesday and Friday too.   So I guess I'm officially welcoming David to our TMCnet family of bloggers.   Welcome aboard David.
Posted in IP Communications, Technology, VoIP
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Thumbnail image for ocarina-fingerholes-phone.png

Smule's Ocarina: Number One With a Bullet!

November 18, 2008

    Talk about your hot viral apps!   Smule, the developer of the wildly popular Ocarina application for use on Apple's iPhone, today announced that it's jumped to the top of the charts in several Apple App Stores around the world, including the United States, Canada, France, Sweden, Holland, and Spain among others.

Available for $0.99, the Smule Ocarina is the first true wind instrument available for the iPhone.

Rich Tehrani and I did a recent TMC Newsroom video on the Ocarina application -- feel free to check out that recent video newscast.   Apparently users have created over 250 musical scores, which according to the release announcing the success of Smule's Ocarina, include Yesterday, Beethoven's Ode to Joy, Harry Potter Theme, Zelda Theme, Blister in the Sun, Frosty the Snowman, and Amazing Grace.   Amazing indeed.



Posted in Technology, Wireless, iPhone
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Mediatrix Releases New VoIP Gateway

November 18, 2008

Just got word that Sherbrooke, Quebec-based Mediatrix has released its latest gateway, the Mediatrix 4102.   The latest in the company's line of VoIP gateway products, the 4102 is designed to offer better performance for the growing SOHO and remote office markets.  

  The device is designed to connect far-flung remote workers to an IP network, allowing for the connection of up to two analog phones and/or fax machines as well as a PC or home router to a broadband modem.   According to the announcement, the 4102 comes in two flavors, the 4102 and 4102S.   The Mediatrix 4102 is a cost-effective low density product supporting current SIP and MGCP applications and rounds-out the 4100 series of gateways. The 4102 also offers Mediatrix's innovative TAS (Transparent IP Address Sharing) technology and an embedded PPPoE client to allow the PC (or router) connected to the second Ethernet port to have the same public IP address, eliminating the need for private IP addresses or address translations. The 4102 also supports high compression codecs simultaneously on both analog voice ports, saving valuable bandwidth.  

Posted in Enterprise, IP Communications, VoIP
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DragonWave Recognized for Wireless Backhaul Success

November 17, 2008

In case you haven't been paying attention, wireless backhaul is a hot space.   Tom Keating wrote about it here, among other places.   Rich Tehrani has been covering the space too, as evidenced by this blog entry.   And Richard Grigonis has covered the space -- in depth -- with a series of articles that can be found here, here, here, and here.   Today comes word that DragonWave Inc. a global supplier of high capacity, wireless native Ethernet backhaul solutions has come in at number 133 on Deloitte's 2008 Technology Fast 500,   According to the release, "rankings are based on percentage of fiscal year revenue growth over five years, from 2003-2007. DragonWave's growth rate over that period was 1400%."   1,400%!   As Adam Sandler would say... "not too shabby"...   According to Peter Allen, DragonWave's president and CEO:   "Our ability to develop products that meet our customer needs in a timely fashion has allowed us to penetrate new markets and expand our global footprint. Our microwave products are enabling telecommunications service providers to rapidly roll out new services in a cost-effective way.
Posted in 4G, Wireless
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