Greg Galitzine's VoIP Authority Blog

VoIP in the Skies is a Social Concern

September 14, 2008

Posted in VoIP

Tagged: airlines, broadband, wireless : Related Tags: times article

In Town for ITEXPO

September 14, 2008

I've just arrived in Los Angeles with an advance platoon of my TMC colleagues ahead of ITEXPO West 2008, which runs from Tuesday September 16-Thursday September 19. I'm really looking forward to the show this year. The meetings I have on tap promise to be chock full of new product information, which I can't wait to share with my readers. Furthermore, I'm really excited by our keynote lineup which will feature a whole series of insightful speeches from industry leaders including Skype, Microsoft, Sonus, AudioCodes, BroadSoft and 8x8. Indeed when you factor in keynotes from Avaya, Cisco and Texas Instruments at the collocated Communications Developer, it's a speaker lineup that is really tough to beat. But before we get to that stage, we need to lay the groundwork, so my co-workers and I are in town early today to make sure that everything goes smoothly as the conference rooms, exhibit hall and all the other elements of the show come together as planned. It promises to be quite an interesting and exciting week, so if you haven't finalized your plans to attend yet, I urge you to take advantage of our online registration for the show. If you register online you can avoid the $50 onsite registration fee.

Posted in ITEXPO

Tagged: conference, ITEXPO, Los Angeles, Trade Show : Related Tags: really, itexpo

PODCAST: Texas Instruments' Fred Zimmerman

September 12, 2008

Fred Zimmerman, Director, CPE VoIP Solutions for Texas Instruments' Communications Infrastructure & Voice Business is scheduled to deliver a keynote address at the upcoming Communications Developers Conference taking place in Los Angeles at the LA Convention Center, September 16th to the 18th. Fred will be speaking at 11:30 am on Wednesday the 17th. In this podcast interview, Zimmerman touches upon the focus of his keynote as well as TI's role in the SMB market and what's driving SMBs to adopt VoIP. Zimmerman also discusses advancements in the user's quality of experience, by leveraging such new innovations as HD Voice and Wideband audio, quality of service and "PIQUA", advanced user interfaces and more. Be sure to check out the podcast, and if you are able to come down to the Communications Developer Conference in LA Convention Center in Los Angeles next week (September 16-18) be sure to schedule your trip to include Zimmerman's keynote at 11:30 am on Wednesday the 17th.

Posted in IP Communications, VoIP

Tagged: Communications Developer Conference, podcast, Texas Instruments : Related Tags: texas instruments, convention center, immerman, podcast, communications, keynote

Yo! Sushi Picks Swyx

September 10, 2008

At TMC our staff is exceptional. We are no different from most businesses however, when it comes to having what I will call "quirks." There are those on our team who absolutely LOVE chain restaurants. We have Wendy's fanatics and fans of Rockbottom. We also have a whole contingent of people who simply can't live without sushi.

We write about lots of stuff here at TMC, but we have a certain affinity and history covering VoIP and contact centers .

Posted in VoIP

Tagged: call center, swyx, VoIP : Related Tags: sushi, solution, based, service

Quintum, Brekeke Offer Joint IP-PBX Solution

September 9, 2008

Quintum Technologies, a subsidiary of Network Equipment Technologies (NET), and SIP-based IP PBX maker Brekeke Software announced that they have completed interoperability testing of Quintum's Tenor VoIP MultiPath switches and gateways with Brekeke Software, Inc.'s IP PBX. An award-winning product, Brekeke PBX is an SIP-based IP-PBX system that provides reliable and scalable IP communications for enterprises and service providers. The Brekeke PBX provides all essential IP-PBX features that enterprise users require, including voicemail to e-mail, "confirm call," and number portability. The newly introduced edition of Brekeke PBX, Multi-Tenant Edition, provides a simple and flexible yet easy to deploy solution for service providers that want to offer hosted IP-PBX services. Brekeke PBX supports both Windows and Linux platforms. The combination is being hailed as a "perfect fit" by Ernesto Casas, General Manager for Binnacle Technologies, a value added distributor dedicated to VoIP in Latin America. Early reports from customer camps are positive as well. Having recently deployed the Quintum/Brekeke combination, Francisco Martin, CTO of Beyond En Linea, a Binnacle client commented, "With the combination of Quintum and Brekeke, we were able to deploy advanced communications for all our employees regardless of where they are located, integrate our remote branch offices in Venezuela, and integrate users in key partner locations."

Posted in Enterprise, IP Communications, Service Provider, VoIP

Tagged: Brekeke, Quintum, SIP, VoIP : Related Tags: quintum brekeke, brekeke software, service providers, brekeke, quintum, provides

Enterprise SIP Security - Free Webinar!

September 8, 2008

One of the most serious subjects in all of telecom is security. It's something that is on the mind of everyone who is considering deploying next-generation SIP-based telecommunications solutions in their enterprise. And often times, there's just not enough firsthand information available. Well an upcoming Webinar featuring speakers from two of the leading companies serving the enterprise market -- AudioCodes and Interactive Intelligence -- aims to educate attendees by teaching them the various things they need to know before deploying any SIP-based solutions. Namely, attendees will learn about:

SIP Security challenges
Security misconceptions
Tools to counter security threats
Proactive monitoring; and
Effective solutions that are simple to deploy, tough to break

In this webinar, the speakers will address the challenges and the misconceptions surrounding SIP Security, and examine the tools available to counter them. This session will also explore robust solutions that not only tackle security threats, but also empower businesses to proactively protect their networks from current and future attacks.

Posted in Enterprise, IP Communications, Security

Tagged: audiocodes, enterprise, free, interactive intelligence, security, SIP, webinar : Related Tags: webinar speakers, interactive intelligence, tackle security, security threats, security, webinar

Outrageous Interactions: Public Voting Begins Today!

September 8, 2008

Posted in Contact Center

Tagged: Contact center, contest, interactive intelligence, outrageous interactions : Related Tags: outrageous interactions, public voting, interactions, voting, public, finalists

Fonality Lands $12M in Financing

September 4, 2008

The first bit of news I saw today was that Fonality had landed $12 million worth of financing from a pair of investors including Draper Fisher Jurveston and Intel Capital. Good for Fonality. Good for open source. Simply put, I think this type of investment underscores the viability of building telecommunications products on open source, and frankly is another tolling of the bell, signaling that the traditional closed approaches are no longer suitable. Fonality's CEO Chris Lyman said in the official press release, that the infusion of funds, "...gives us the freedom to further accelerate our growth and acquisition strategy." I'm curious to see how this plays out. Fonality, who announced they had joined IP phone maker snom's ecosystem this week, will be presenting their trixbox Open Communication Certification Courses at the upcoming INTERNET TELEPHONY Conference & EXPO at the Los Angeles Convention Center on September 16-18. Interested developers and resellers can sign up for FtOCC Admin, which prepares people to sell and install trixbox, or FtOCC Technician which focuses on trixbox support and troubleshooting.

Posted in Open Source

Tagged: Fonality, Intel Capital, investment, open source : Related Tags: communication certification, fonality, trixbox, ftocc

Action-Packed Week (Part 2)

August 22, 2008

Picking up where we left off yesterday... On Tuesday, I had the chance to attend SpeechTek, and visit with some of the leading companies in the space. Nortel Among those companies was Nortel, who previewed their forthcoming Interactive Communications Portal, which will be available later this year (expect more news in the November time frame). The product will leverage Nortel's service oriented architecture (SOA) strategy, as well as the company's service creation environment in an effort to help "take VoiceXML to the next level." A software-only self service solution running native SIP, ICP is designed to simplify the process of getting up and running and it will appear to the network like just another SIP device. The solution will offer support for both multimodal multimedia (with support for video) and will also support conferencing. According to Nortel, six areas were important to them and to their customers when the product was designed and conceptualized:

Simplicity: must be easy to use, deploy, manage;
Scalability: must be able to scale to 1000's of concurrent users;
Security: must be secure for end users, business owners and management team;
Resiliency: must be reliable; Nortel relies on their experience from the carrier space;
Open: Open standards are critical; and
Ecosystem: wanted to be sure to offer strong environment via partners etc...

According to Nortel officials, their drive is to make it easier for people to create and use applications as well as support something they call Customer Experience 2.0, whereby customers can expand on traditional methods of customer interaction to ensure that their customers in turn have an easier time getting to the information they need. The solution also offers a "Melding of Web 2.0 with customer contact technology." IBM Following Nortel, we met with executives from IBM and IBM Research to discuss what they were up to in the speech space. We were treated to a bit of a history lesson going back a decade or so to when IBM was focused on dictation (ViaVoice) and serving the consumer space. Well they changed their tack and switched gears to focus on server and embedded-base opportunities with their WebSphere voice server and embedded Via Voice strategies. IBM sees ample opportunities beyond the telecommunications market as evidenced by their success in the automotive market.

Tagged: Avaya, channel partners, Cisco, IBM, Nortel, speechtek : Related Tags: voice portal, server embedded, emerging economies, business owners, solution, customer

Action-Packed Week (Part 1)

August 22, 2008

Long day today. Fitting end (almost) to a busy week, replete with travel. Monday was Boston and the Channel Partners Conference. Tuesday was Manhattan and SpeechTek. Wednesday was an opportunity to catch up back in the office in Norwalk, CT. And today was a travel/meeting/dinner day in Huntsville, Alabama. ...via Nashville. Let's see if my memory is up to the task this evening... On Monday we met with Michael Storella, Director of U.S. Business Development for IP phone maker snom. Among the things we discussed were the company's new initiatives, including an OCS related solution, which according to Storella should help snom open up some opportunities in the large enterprise market. As he said, the initiative "...opens up conversations with Fortune 500-types, where we generally hadn't had these contacts before.

Posted in IP Communications

Tagged: channel partners, Hosted PBX, ip communications, snom, speechtek, Thinking Phone Networks : Related Tags: thinking phone, phone, thinking, business, systems, kokinos

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