Greg Galitzine : Greg Galitzine's VoIP Authority Blog
Greg Galitzine

Outrageous Interactions Contest Nearing Close

August 20, 2008

Saw this news item about Interactive Intelligence's "Outrageous Interactions" contest and how it's nearing the deadline for submissions.   It's a very entertaining concept that offers a fun look inside the contact center industry by allowing agents to share their most memorable customer interactions.   "Everyone hears about the consumer side of an interaction gone bad," says Joe Staples, senior vice president of worldwide marketing for Interactive Intelligence and the creative brain behind the contest. "We thought it would be appropriate to turn the tables and take a look at what experiences the contact center agents have had. And after seeing some of the entries, the word outrageous is a good descriptor."   The contest has been promoted for some time now. In fact, in his Ask the Expert column in Customer Interaction Solutions' July issue, Tim Passios, Interactive Intelligence's Director of Solutions Marketing, offered this example of a unique and memorable agent experience:   I'm a manager for a help desk.

NEC Visit -- Dallas, TX

August 1, 2008

While I was down in the Dallas metropolitan area this week, I had the opportunity to meet with a number of companies including Irving-based NEC.   My colleagues and I were treated to a wonderful tour of the NEC Executive Briefing Center, which features many of NEC's offerings that are available to enterprises today.

  There were several new and unexpected items on the tour; these products will be announced in the coming weeks. But of course the tour showcased much of NEC's product line including their latest endpoints, a small form factor, thin-client PC, their new storage solution, and the various productivity enhancing applications that the company is well known for.

  The tour also brought us 'round to two demonstration areas focusing on NEC solutions as applied to a pair of specific vertical markets: Hospitality and Healthcare. As expected these demo rooms were outfitted with the latest devices and applications designed to improve the experience for patients and medical staff in the case of the healthcare demo, and hotel guests and the staff that services them in the hospitality demo.   Regarding what's coming down the pike, all I can say right now is that NEC is partnering with a well known networking company to provide a product that will help enable remote workers to be more productive.   Their channel will have the product in hand by mid-August and will start reselling the solution, so we have to wait a bit longer for official word of the new solution.   NEC also showed us a prototype of the next version of an enterprise communications server that's still in customer trials and should be announced by the mid-to-end of August. The solution is designed as a pure IP play, supporting all existing applications such as voice, mobility, and unified communications.   The product will offer a smooth migration path for existing customers who wish to move to an all-IP infrastructure.   Lastly, NEC officials told us to watch out for several new solutions spanning the following areas: speech, video voice mail, and some new things from the Sphere acquisition of one year ago.   The NEC folks told me that, in terms of trends, they're seeing healthy activity in the hospitality and healthcare markets.

Dallas is Sizzling!

July 28, 2008

Rich Tehrani is not the only TMC editorial voice in Dallas this week.
  I'm here as well visiting clients and dropping in to see what's going on at IP Sizzles.   So far today, I've had some interesting meetings with NEC and Fujitsu. More to come later, but suffice it to say there is a lot of interesting stuff going on here in Texas.   NEC is working on new platforms and new terminals (phones) and new applications to address their bread and butter Enterprise market, including some interesting applications targeting verticals such as healthcare, hospitality and higher education.   Fujitsu continues to build on their success in the optical market. The highlight of the visit today was a tour of their manufacturing facility in Richardson, TX. As I said, I'll cover this more in depth later on, but I just wanted to thank Traci King and Danna Melcher for their time and for arranging such an interesting tour of the facility.   Now it's off to IP Sizzles...

#$%^&* Apple!

July 24, 2008

It figures. Do something to help the masses identify where they can get an iPhone 3G and Bam! No good deed shall remain unpunished.   Earlier today I blogged about the Top Muffin iPhone 3G Availability Tracker, and how it was helping people find the iPhone 3G's they had been waiting for. Well guess what?

iPhone Shortage Dissipating

July 24, 2008

Cisco Goes Pure for Home Networking

July 23, 2008

Cisco announced earlier today that it is acquiring Pure Networks, a developer of home-networking software.
  The acquisition will help Cisco to grow its solution set as the home networking market continues to grow more complex as home users continue to add new devices and services that connect to computers and to each other.   Pure Networks' home networking-management solution is designed to enable users to easily set up and manage their home network and connect a range of devices, applications and services.   Their flagship offering, Network Magic is billed as being the solution that helps stop users from wasting hours wading through manuals and confusing instructions or waiting on hold for technical support. The solution also promises to make it easy to:  
  • Set up their network in minutes
  • Print from any computer and share files
  • Securely connect to a wireless network and prevent intruders from accessing the home wireless network; and more.
  As Kurt Scherf, Vice President and Principal Analyst at Parks Associates, points out in the company's Analyst Blog,   Pure Networks and Cisco were no strangers to each other. Pure Networks' software was already a key element in the Linksys Easy Link Advisor (LELA) solution aimed at simplifying the setup and management of wireless networks.   Cisco will pay $120 million for Pure Networks, and they expect the acquisition to be completed in Cisco's first quarter of fiscal year 2009.  

Brocade Buys Foundry for $3 Billion

July 22, 2008

Brocade Communications Systems Inc. is shelling out $3 billion to buy data equipment maker Foundry Networks Inc.   The move is receiving generally positive reviews as a move that will not only strengthen Brocade's product offering but will also allow it to more effectively compete with Cisco Systems.   The combination of Brocade's storage switches and Foundry's data networking switches could have a significant impact on the combined company's ability to offer a complete solution through an enhanced channel strategy.   Brocade, agreed to pay $18.50 in cash plus 0.0907 Brocade share for each Foundry share, valuing the company at $19.25 per share.   Back in May Foundry announced a pair of modules that reportedly allow their BigIron RX Series switches and the NetIron MLX Series routers to deliver the industry's highest 10 gigabit Ethernet (10GbE) and gigabit Ethernet (GbE) density of up to 512 ports of 10GbE and 1,536 ports of GbE in a single system.

ITEXPO: Well On Its Way!

July 21, 2008

By any stretch of the imagination, 90% is considered a good number, with the obvious implication that 90% is WELL ON ITS WAY to 100%.   For example, in Butte County, CA,. a series of fires started by lightning strikes are reportedly 90% contained. The upshot is that the fire department is well on its way toa successful resolution of the situation.   NBC Sports sales issued a release saying that ad sales for NBC's family of networks are 90 percent sold out of their Summer Olympics inventory. Apparently there was great concern that they would fall short of their goals, but now it appears they are well on their way to 100%.
    Likewise, Rich Tehrani blogged today that ITEXPO has sold out 90% of its Exhibit Hall capacity, and there are still two months to go before the event.   Looks like ITEXPO is well on its way to becoming another successful show!    

Microsoft FREEs Up Support for Vista SP-1

July 17, 2008

Tom Keating writes today that Microsoft is now offering FREE unlimited installation and compatibility support for Windows Vista, including FREE phone support!   Well, I might finally get up the courage to unwrap that copy of Vista that I got when I purchased my home office desktop last year.   I wonder how much flack it took for the decision makers in the Redmond customer service department before they threw their hands in the air and said, "Fine! Enough already! Free support until March 18, 2009!"   Now... what did I do with that list of all my peripherals that I jotted down noting whether or not Vista drivers existed?   Support is only being offered on Windows Vista Service Pack 1 (SP1).   For more details, check out Microsoft's Help & Support page.

Obama Cites Cyber Attack Threat

July 17, 2008

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