Greg Galitzine : Greg Galitzine's VoIP Authority Blog
Greg Galitzine

Interactive Intelligence Posts Record Numbers

January 31, 2008

Interactive Intelligence Inc., has reported record financial results for its fourth quarter and fiscal year ended Dec. 31, 2007. Revenues for the 2007 fiscal year totaled $109.9 million, up 32 percent from $83.0 million in 2006. Fourth quarter revenues were $29.3 million, a 23 percent increase from $23.9 million in the same quarter last year.   “Our growth was largely driven by the significant value proposition offered by our unique all-in-one communications software suite for contact centers and enterprises,” said Interactive Intelligence CEO, Dr. Donald E. Brown.

Study: Nations Need to Better Utilize Communications Tech

January 30, 2008

A new study, commissioned by Nokia Siemens Networks is being billed as the first index to examine quality as well as quantity of Information and Communications Technology (ICT) usage and infrastructure.   The Connectivity Scorecard was created by Professor Leonard Waverman, of the London Business School. The Scorecard is designed to measure the extent to which technologies that make up connectivity and the way that people use these technologies enhance social and economic prosperity around the world.   According to Waverman, “businesses and governments must make better use of their communications and computing infrastructure if they are to benefit from the full economic and social benefits of ICT.”   According to a release announcing the results of the survey:   The Connectivity Scorecard ranks the United States first in a group of 16 innovation driven economies [as defined by the World Economic Forum], although its score is only 6.97 out of a possible 10.0. The differentiated nature of the Scorecard compared to other rankings is illustrated by the fact that Korea, typically a high scorer on other indexes, is ranked 10th on the list, with a rating of just 4.78.   Russia placed first among the nine nations that are classified in the study as resource or efficiency driven economies.

Android Developer Deadline Extended

January 29, 2008

 Writing on the Android Developers Blog, Developer Advocate Quang Nguyen announced the extension of the submission deadline for the first Android Developers Challenge to April 14 2008.   The folks at Android have apparently taken feedback to heart and have made updates to the SDK that will be released within several weeks. Furthermore, a significant number of developers have also asked for more time to refine their applications.   Here is the revised schedule:  
  • April 14, 2008: Deadline to submit applications for judging
  • May 5, 2008: Announcement of the 50 first round winners, who will be eligible for the final round
  • June 30, 2008: Deadline for the 50 winners of the first round to submit for the final round
  • July 21, 2008: Announcement of the grand prize winner and runner-up
  For additional details on the Android Developer Challenge, please visit the Web site.    

Is Motorola Finished With Handsets?

January 29, 2008

Qtrax Stumbles out of the Gate

January 29, 2008

FiOS TV Hits Million Mark

January 28, 2008

They say that in times of financial distress a nation turns to the movies for entertainment. But with movie theaters charging 9, 10, 11 bucks a head to watch the latest Hollywood offerings, a night out for a family of 4, when coupled with popcorn by the bushel, soda by the gallon and a King-size pack of Twizzlers is easily going to approach the dreaded $100 mark….   For a night at the movies!   Maybe that’s why Verizon is enjoying such a successful deployment of its FiOS TV service, announcing today that it has surpassed the 1 million customer threshold.   At $42.99/month for the basic TV service there would still be enough left over from a single visit to the local multiplex to throw in a movie channel package featuring over 40 movie channels ($12.99), a Sports package ($7.99) and what the heck… since American Idol is only on so often, throw in a Karaoke package for another $7.99.    

File Sharing Moves Into The Light

January 28, 2008

Qtrax, a digital music download service that bills itself as the first Internet file-swapping service to be “fully embraced by the music industry,” announced it would carry up to 30 million tracks from “all the major labels.”   Warner Music, EMI, and Universal immediately repudiated that claim, saying that they in fact had not yet agreed to allow their content to be offered on Qtrax.   In any event, it appears like some sort of solution is on the horizon that will allow people to download music without feeling like criminals, and would enable musicians to get paid, based on an advertising supported system.   According to the Times Online:   Qtrax files contain Digital Rights Management software, allowing the company to see how many times a song has been downloaded and played. Artists, record companies and publishers will be paid in proportion to the popularity of their music, while also taking a cut of advertising revenues. Qtrax, a subsidiary of Brilliant Technologies Corporation, has raised $30 million to date.   Ford, McDonald’s and Microsoft are reportedly among the advertisers signed up so far.    

Nortel Keynote at ITEXPO

January 25, 2008

Tony Rybczynski, director of strategic enterprise technologies at Nortel, delivered a keynote at ITEXPO yesterday stressing a converging world and a tectonic shift occurring in the market.   Tony began by suggesting the show change the meaning of the acronym ITEXPO to “In-transition Technology EXPO, to better reflect the current state of the shift currently happening in the IP communications industry.   As Rybczynski noted, “The industry is moving to software and we are in the midst of a fundamental transformation.”   Regarding most enterprise workers, “they will only buy one more phone. Your next phone is your last one,” Rybczynski said.   He spoke about the concept of “Hyperconectivity,” the idea that anything that can be connected and would benefit from being connected will be connected.   He cited examples of various types of connectivity (person to person; person to machine; machine to machine) and in support of the last type, he said that 98% of CPUs are going into things other than PCs. To illustrate that point Rybczynski pointed out certain examples such as rodent raps that can send a signal when they’ve caught a mouse, wireless beacons on children’s backpacks for safety, and RFID tags that contain additional consumer information.   Rybczynski addressed the challenges and opportunities that hyperconnectivity brings:   Challenge Opportunity Decreased personal and group productivity Rich collaboration across devices, networks, and modes of operations Human delays in business processes Accelerated business processes Poor asset utilization Energy efficiencies; Real time asset tracking; Enhanced security and compliance 10–100x more endpoints and more real time applications Simplified networking with real time reliability and performance   Perhaps the key takeaway from the keynote was this: There is a need to simplify and scale networks, while increasing reliability in order to accommodate more connected users and devices more rich media traffic and more real time demands.   “Worlds are converging,” Rybczynski said. “Synergy matters.”      

SIP Trunking Sessions Strike a Chord at ITEXPO

January 24, 2008

SIP trunking is proving itself as a way to reduce communications costs – fast. SIP trunks are currently being used by banks, hospitals and most every type of business, across every industry, to leverage the benefits of SIP and lower communications expenses.   Ingate Systems produces SIP-capable enterprise firewalls and SIParators (a piece of hardware that SIP-enables existing firewalls) for enterprises of all sizes. The company has been at the forefront of educating Internet Telephony Conference & EXPO attendees on how they can maximize the ROI from their IP PBX investments through a series of SIP Trunking Seminars since the Fall of 2006.   I had the chance to speak with Olle Westerberg CEO, Ingate, Steve Johnson, president of Ingate, Anne Coulombe, who handles SIP product marketing for Avaya’s Solutions Marketing Division, Sean Rivers, channel account manager at, and Joel Maloff, the newly installed director of marketing at Bandtel.   I asked Westerberg to describe a bit about the seminar series.   “We're running our fourth set of SIP trunking seminars,” Westerberg said.

VoIPLogic News at ITEXPO

January 24, 2008

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