Greg Galitzine : Greg Galitzine's VoIP Authority Blog
Greg Galitzine

Make MONEY Selling VoIP!

October 3, 2007

Next Wednesday, October 10, 2007, join TMC for a Webinar featuring speakers from Speakeasy and Polycom. The event will take place at 11:00am PT (2:00pm ET).   The Webinar, entitled Making Money with VoIP — Selling to IT Decision Makers is shaping up to be lively and informative discussion of the future of Voice services and how selling VoIP can increase your bottom line. The discussion will also include why Hosted VoIP is uniquely suited to small businesses and the importance of selecting the right partner and controlling the customer experience.   Let’s face it, an opportunity to listen to industry thought leaders from Speakeasy and Polycom discussing how you can make money by selling VoIP services doesn’t come along that often.   Increasingly, small businesses are demanding the savings and productivity advantages of replacing traditional phone systems with Voice over IP. Gartner predicts the Hosted VoIP market will jump from 300,000 lines in 2005 to more than 6 million in 2009.   This is a tremendous opportunity for knowledgeable, prepared IT professionals.     Featured presenters scheduled for Wednesday’s Webinar include:   Tom Scearce VP of Market Development, Speakeasy   Jeff Dixon Worldwide Vice President – VoIP Products & Strategic Alliances, Polycom   Erik Linask Associate Editor, Technology Marketing Corporation   Mark your calendars: October 10, 2007 11:00am PT (2:00pm ET).   Register now!    

Welcome to our Newest Contributors!

October 2, 2007

I’m very happy to welcome several new contributors to the extended TMCnet family today.   Tony Rybczynski is Director of Strategic Enterprise Technologies, Nortel, and he has been a long-time contributor to TMC’s print publications through his work as a columnist — first in Communications Solutions magazine, and currently in Internet Telephony magazine. Tony’s blog is entitled The Hyperconnected Enterprise. It’s great to welcome Tony to our online world!   Alan Percy, Director of Business Development at AudioCodes, is a thought leader who has contributed in many ways to TMC, be it via article contributions, opinions, conference content… indeed Alan was instrumental in helping TMC create the first ever VoIP Developer conference program back in 2004.

Microsoft Announces Response Point Availability, Pricing

October 2, 2007

Back in March, Microsoft announced a small business phone system named Response Point, and said the system would be generally available to manufacturing later this year.   Well, it’s now “later this year.”   Today, Microsoft is announcing the general availability of its Response Point phone system and has set this Friday, October 5, as the first day for customers to preorder systems from manufacturing partner Quanta Computer.   According to Microsoft, Quanta-based packages will cost approximately $2,500 for a base unit with built-in analog telephone adapter (ATA) and secure gateway, plus four phones. Additional phones can be purchased for $159 each.   In addition, Microsoft announced that systems from their partner D-Link would be available starting in Q4 2007. The D-Link VoiceCenter system will include a base unit, ATA and five phones for approximately $2,999. Additional phone lines will cost $149.   Also announced today was Microsoft’s newest hardware partner Aastra Technologies.

VoIP, Mobile Growth in North America

October 2, 2007

Paul Budde Communication has released a report entitled, 2007 North America — Telecoms, Broadband and Mobile Statistics providing information on North American telecommunications.   Below are several stats from the report’s executive summary focusing on Canada and the U.S.   Canada
  • During 2006, mobile subscribers increased by approximately 10%, compared with a 17% increase during 2005.
  • Broadband subscribers reached 7.7 million by end 2006, placing Canada ninth in the world in terms of broadband penetration.
  • Drivers include the rapidly increasing growth of VoIP services: Cable VoIP experienced significant subscriber growth in 2006, growing from around 270,000 to nearly 1.1 million subscribers.
  U.S.
  • Broadband continued to experience strong growth, with broadband penetration exceeding 50% of households.
  • At current growth rates, the number of DSL subscribers is expected to exceed the number of cable subscribers during 2008.
  • Verizon is leading the deployment of FttH networks, with the number of U.S. communities being connected by fiber growing at approximately 100% per annum.
  • VoIP continues to grow rapidly, reaching approximately 16 million subscribers by end 2006.
  For more info, check out Budde online.

Report: 435 Million Mobile SIP Users Projected By 2012

October 2, 2007

Informa Telecoms & Media has released a new report entitled, Mobile Converged Devices: Enabling IMS, SIP, UMA &VCC Services. This report forecasts 435 million mobile SIP users by 2012.   The research points out that sales of mobile phones with active SIP functionality will reach 275 million units in 2007, with an inflection taking place between 2010 and 2011.   Within the mobile handset space, SIP is essentially split into two main variants of IETF SIP, also known as Naked SIP, and 3GPP SIP, which is also called IMS SIP.   IETF SIP is believed by many to be the better choice to use as the basis of a convergence platform due to its acceptance in both the fixed and mobile camps and for its ability to enable access to open Internet services including wireless VoIP.   Malik Saadi Principal Analyst at Informa Telecoms & Media and lead author of the report says “…growth will be mainly driven by the strong will of device vendors to get involved in the content space but also by the increasing number of new entrants among VoIP and Internet content providers who are determined to challenge the mobile operator walled-garden service offering”.   In terms of devices, sales of handsets with active SIP were as low as 4 million units in 2006. Nokia currently enjoys the largest SIP enabled product portfolio of all leading handset vendors, with over 35 SIP capable devices among its E-Series and high end N-Series.   For more, visit Informa’s Web site.  

Webinar: Leverage Your Support Organization & Set Yourself Apart

October 1, 2007

  Customer satisfaction is your mission — are you using the most effective processes and tools? Learn how to unleash the full revenue potential of your support group, significantly cut costs, increase your ability to resolve customer issues on the first attempt and deliver exceptional customer service.   TMC’s Webinar series continues with an installment titled Leverage Your Support Organization as a Competitive Weapon and Set Yourself Apart, which will take place on October 17th at 2:00pm ET (11:00 am PT).   Attend this Webinar to hear Guest Speaker Matt Healey, Senior Analyst at IDC, share industry research on remote support.   You will also hear from Andre Angel, President and CEO of NTRglobal, a leading provider of remote support solutions for over 10,000 organizations talk about the advantages of remote support and how these technologies can improve customer experiences and help differentiate your organization from the competition.     You will also learn:
  • How remote support can reduce support costs while delivering a better support experience for your customers.
  • How to maximize the productivity of your technical consultants while gaining a competitive edge.
  The Webinar will be moderated by Erik Linask, Associate Editor, Technology Marketing Corporation.   Register now!  

Zennstrom Out as CEO of Skype

October 1, 2007

Niklas Zennstrom has stepped down as CEO of Skype.   According to a news release posted at eBay.com, Zennstrom, who co-founded Skype in 2003, will become non-executive chairman of the Skype Board of Directors. Michael van Swaaij, eBay's Chief Strategy Officer, will become acting CEO until a permanent successor is found.   Henry Gomez, Skype's President, who remained a Senior Vice President at eBay during his two-year tenure at Skype, will return to eBay as Senior Vice President for Corporate Affairs, reporting to President and CEO Meg Whitman.   eBay also announced that it has paid roughly $530 million to settle its future obligations under the earn-out agreement signed with certain Skype shareholders when eBay acquired Skype in 2005. At the time of the acquisition, the earn-out agreement called for up to $1.7 billion based upon specific targets that were to be achieved in 2008 and the first half of 2009.

Nokia Maps Out Future With NAVTEQ

October 1, 2007

Nokia and NAVTEQ have announced a definitive agreement whereby Nokia will pay $78 in cash for each share of NAVTEQ including outstanding options for an aggregate purchase price of approximately $8.1 billion (euro 5.7 billion).   According to a company press release, the acquisition has been approved by the board of directors of each company.   NAVTEQ is undeniably a leading player in the field of electronic mapping, which enables in-vehicle navigation devices and a new generation of mobile-phone applications used for shopping, emergency services and advertising.   As Nokia looks to expand its business into the services arena, the acquisition of NAVTEQ makes sense, especially in light of the Finnish mobile phione maker’s stated desire to expand into services.   Nokia still derives most of its revenue by selling handsets — in fact Nokia reportedly sells one out of every three handsets in the world today. The move towards adding such critical applications as GPS or location-based services is clearly designed to make Nokia the “stickier” choice for consumers looking for a mobile device that can deliver context and geographical information to the company’s growing stable of Internet services.   "Location based services are one of the cornerstones of Nokia's Internet services strategy. The acquisition of NAVTEQ is another step toward Nokia becoming a leading player in this space," said Olli-Pekka Kallasvuo, President and CEO, Nokia.   NAVTEQ is also the owner/operator of the Web site Traffic.com, an interactive service that provides traffic information and related content to consumers.   Upon completion of the transaction, NAVTEQ's current map data business will continue to operate independently, but will be folded into the Nokia corporate organization as a Nokia Group company.

3Com to Offer Customers Asterisk Appliance

October 1, 2007

Further evidence that Digium is growing up comes in the form of this morning’s announcement that 3Com will offer their customers a solution based on Digium's Asterisk  Appliance, which runs Asterisk Business Edition 1.4.   The solution is targeted at deployments constituting five to 30 phone users   When I spoke with Digium’s Mark Spencer and Bill Miller regarding this development, we laughed that in the timeline of Digium’s maturity, the relationship between 3Com and Digium is akin to Digium finally dating an 18 year old girl.   In other words, it’s getting serious.   Last week Digium announced the acquisition of Switchvox.   As I reported at the time, I viewed the deal as integral to Digium’s goals of making Asterisk easier to use and deploy, as well as expanding the company’s reach to new customers across the globe through a growing channel.   3Com, while not the same company as it was back in the heyday 90’s, still has a robust channel and still enjoys good brand recognition within the small and medium sized business market it strives to serve with this latest offering.   As Miller said, “Open source is taking over the SMB world.”   3Com has been in the news a lot these past few days, with Friday’s announcement that the company is being acquired by Bain Capital and Huawei and this morning’s announcement of two new VCX-based solutions for the SMB market.  

Fonality's FtOCC Certification Hits the Road!

September 28, 2007

  Ok, while I don’t imagine I’ll ever be voted “most likely to install an open source PBX for his cousin’s small business” I do have at least a basic appreciation of why being certified to do so might be a worthwhile endeavor.   Fresh off the heels of a successful stint at ITEXPO, Fonality is talking their trixbox training to the people. With three distinct certification tracks (administrator, engineer, and technician) under the Fonality trixbox Open Communication Certification (FtOCC) banner, there is something for everyone.   The FtOCC (pronounced “F-talk”) road show will be traveling to the following cities around the world: London, England; Boston, MA; Sao Paulo, Brazil; Toronto, Ontario; Los Angeles, CA; Miami, FL; Dallas, TX; Atlanta, GA.   To see a list of when FtOCC will be visiting a city near you, click here.   The best part is, I’m happy to offer the readers of my blog a special $50 discountif they sign up for the FtOCC training course.   So if you want to learn the ins and outs of trixbox Pro and CE, and save 50 bucks while you are at it, be sure to follow this link to register! And if anyone asks, tell them the VoIP Authority sent ya!     Here’s some more info on the FtOCC training:   FtOCC Administrator (trixbox CE & Pro) FtOCC Administrator is a three-day course designed to teach the basics of trixbox installation and administration. Taught by Kerry Garrison, trixbox Community Director, with support from Andrew Gillis, trixbox Founder, FtOCC Admin is a great opportunity to roll up your sleeves and learn the ins and outs of trixbox Pro and CE.
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