Greg Galitzine's VoIP Authority Blog

Genesys has released a survey entitled Contact Center Outlook on IP Technology: A Detailed Report Examining the Deployment of Internet Protocol Telephony in Contact Centers.

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The report opens by stating that “…Internet Protocol Telephony — also known as Voice over Internet Protocol (VoIP) — has quickly become one of the most important technology considerations for contact centers…”

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Genesys’ vice president of IP business development Rob Winder told me that the company has been very interested in gaining greater insight into the market, and they saw some interest from the user community so they decided now was the right time to commission such a study.

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Genesys contacted 500 contact center technology managers from 20 industries and 53 countries.

Like the song says, things are easy when you're big in Japan. I wonder if that's as true today� for a Massachussets-based provider of VoIP and IMS equipment as it was for 1980's German synth pop outfit Alphaville...

Sonus Networks revealed yesterday that it has been named the leading provider of VoIP solutions for Japan by Synergy Research in a recent survey. In the survey, Sonus led the market with a 36.1% market share position, more than double any other equipment provider and (according to Synergy) also accounted for approximately 76% of the high-density gateway market and more than 61% of the total gateway market in Japan in 2005.

Minerva Networks and Nortel announced the joint development and release of an Application Interface (API) that enables the integration of real-time IPTV services with Minerva's iTVManager software. Nortel is using this jointly developed interface as a first step to bring together Minerva's IPTV middleware platform with Nortel's IMS solution to make content available to users anywhere, anytime, on any device.

Using SIP, the new API gives developers and service providers the tools needed to enable real-time applications such as voice mail access and callback functionality over the television set.

Also, Deutsche Telekom Group announced it will launch IPTV services using the Microsoft TV IPTV Edition software platform.

Rich Tehrani pointed out an interesting NY Times article that profiles Ivan Seidenberg, the chief executive officer of Verizon. The piece does a good job of focusing on Mr. Seidenberg’s goals of turning Verizon into a forward-looking, fast-growing provider of next-generation enhanced services. Seidenberg shies away from the term Bell Company, as he believes that conjures up images of a slow-moving, heavily regulated behemoth.

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My colleague Michelle Pasquerello put it so nicely that I feel compelled to repeat her words�  here: “Seven months after first announcing its intentions to combine forces, Excel Switching and Brooktrout Technology announced the two companies will be harmoniously renamed “Cantata Technology.”

The invitation to attend their launch party at the Villa Montalvo in Saratoga, CA this evening was indeed music to my ears. Together with my colleagues we attended the fete, and it was truly a� first-class affair. Thanks to all who endeavored to make sure we were included on the list, and kudos to those who put on such a fine event. The cheese was fantastic.