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Customer Interaction Solutions tag

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Interactive Intelligence Announces SMS Capability for CIC

Brendan Read of Customer Interaction Solutions magazine covers today's news that Interactive Intelligence would be adding short message service (SMS) as an additional media type to its all-in-one multi-channel contact center software suite, Customer Interaction Center or CIC. The new SMS...

Outrageous Interactions Contest Nearing Close

Saw this news item about Interactive Intelligence's "Outrageous Interactions" contest and how it's nearing the deadline for submissions. It's a very entertaining concept that offers a fun look inside the contact center industry by allowing agents to share their most memorable...
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