interactive intelligence tag
9 result(s) displayed for interactive intelligence (1 - 9 of 9):
ITEXPO Award Confusion
At ITEXPO, the editorial team was tasked with many assignments, but perhaps the most gratifying of all the items that appears on our collective "to-do" list is rewarding deserving companies with the best of show awards. One particular award seems to...
Podcast: Interactive Intelligence & Business Process Automation
I recently recorded a podcast with Joe Staples, senior vice president of worldwide marketing for Interactive Intelligence, where we spoke about a new approach to business process automation. Ironically, what prompted this conversation was a white paper written by Interactive Intelligence...
Interactive Intelligence Announces SMS Capability for CIC
Brendan Read of Customer Interaction Solutions magazine covers today's news that Interactive Intelligence would be adding short message service (SMS) as an additional media type to its all-in-one multi-channel contact center software suite, Customer Interaction Center or CIC. The new SMS...
Enterprise SIP Security - Free Webinar!
One of the most serious subjects in all of telecom is security. It's something that is on the mind of everyone who is considering deploying next-generation SIP-based telecommunications solutions in their enterprise. And often times, there's just not enough firsthand...
Outrageous Interactions: Public Voting Begins Today!
If you've been following along with the Outrageous Interactions contest, today is an important day. The panel of expert judges has selected the finalists and voting is now open to the public to decide who will win the trip to Hawaii. Voters...
Outrageous Interactions Contest Nearing Close
Saw this news item about Interactive Intelligence's "Outrageous Interactions" contest and how it's nearing the deadline for submissions. It's a very entertaining concept that offers a fun look inside the contact center industry by allowing agents to share their most memorable...
Interactive Intelligence Posts Record Numbers
Interactive Intelligence Inc., has reported record financial results for its fourth quarter and fiscal year ended Dec. 31, 2007. Revenues for the 2007 fiscal year totaled $109.9 million, up 32 percent from $83.0 million in 2006. Fourth quarter revenues were...
Interactive Intelligence Releases v3.0
Back in April I had the good fortune to visit with Interactive Intelligence CEO Dr. Don Brown, senior vice president of worldwide marketing Joe Staples, and director of product management, Rachel Wentink. They shared with me their plans regarding...
Interactive Intelligence Gears Up For ITEXPO
Interactive Intelligence will have a big presence at the upcoming ITEXPO in Los Angeles, CA September 10-12. The company has been very successful of late, reporting second quarter jump in revenue of 40 percent to $27 million. Profit more than...
