IBM heralded the future of enterprise voice collaboration today with a series of announcements addressing new software, new services and an array of business partner offerings. IBM Lotus Sametime Unified Telephony lies at the center of the company's UC strategy. As more...
ShoreTel has released the latest version of its UnifiedCommunications software, ShoreTel 9. Among the new features, ShoreTel 9 is targeting mobile and desktop users with enhancements designed to enable them to communicate more effectively-regardless of location-and increase individual productivity. I...
I recently had the opportunity to meet with 8x8's Huw Rees to discuss that company's steps to move their Virtual Office hosted IP PBX solution "upstream" to serve larger organizations in the small to medium sized business range. Well, today the...
I visited with Mitel today, and they showed me several solutions designed to drive productivity, enhance customer service, and simplify network management. Thanks go to Stephen Beamish, vice president of business development and strategic alliances and Danielle McNeil, public relations...
So my week in Dallas is finally winding down. Not that it hasn't been a great week, with interesting meetings with a number of the companies who reside astride the north Dallas Telecom corridor. In the last two days I've spent...
Polycom announced their quarterly earnings today and the results were a mixed bag. The Pleasanton, CA-based maker of voice and video equipment announced adjusted Q4 EPS of 42 cents, which was ahead of analysts' estimates of 40 cents. The company also announced...
As the year comes to a close, it's time again to feature that publishing staple -- the year end interview. I'm fortunate enough to work in an industry where people not only have a lot of interesting things to say, they're...
A recently released Dell'Oro Group report on enterprise telephony finds that Basking Ridge, NJ-based Avaya led the $3.1 billion UC market in revenues for third quarter of 2008. According to the report, Avaya led in unifiedcommunications revenues 2008 with 22...
I recently recorded a podcast with Joe Staples, senior vice president of worldwide marketing for Interactive Intelligence, where we spoke about a new approach to business process automation. Ironically, what prompted this conversation was a white paper written by Interactive Intelligence...
NEC Unified Solutions has announced an agreement with Premier Purchasing Partners whereby Premier will offer NEC's UNIVERGE 360 IP telephony solutions to more than 2,000 hospitals and over 50,000 healthcare provider members of the Premier healthcare alliance. NEC will leverage its...
Yesterday I met with David Schenkel, the CTO of Ottawa-based Objectworld, and we discussed the company's announcement of support for Microsoft's Windows Small Business Server 2008 and Windows Essential Business Server 2008. The gist of the announcement is that it is...
Mitel has unveiled some new twists to its UnifiedCommunications portfolio including a brand-new telepresence platform, which will be commercially available in Q109. Mitel's TeleCollaboration Solution is designed to improve the telepresence experience with enhanced collaboration capabilities including desktop sharing...
Avaya is announcing that Kevin Kennedy - currently CEO of JDS Uniphase Corporation - will join the company as president and CEO in January 2009. Avaya also said that Charles Giancarlo will become Chairman of the Board when Kennedy assumes the CEO...
Rich is down at the NY Stock Exchange this morning attending an event sponsored by Nortel and featuring Nortel executives Araldo Menegon, VP Northeast Region, and Joel Hackney, President of Nortel's Enterprise group, as well as a keynote by Don...
Lawrence Byrd, Director of UnifiedCommunications Architecture at Avaya kicked off the keynote schedule of the Communications Developer conference on Tuesday with a presentation entitled UnifiedCommunications in a Web 2.0 World. The gist of the speech was that developers will...
While I was down in the Dallas metropolitan area this week, I had the opportunity to meet with a number of companies including Irving-based NEC. My colleagues and I were treated to a wonderful tour of the NEC Executive Briefing Center,...
Aspect continues its steady march to be a major player in unifiedcommunications, particularly in the contact center space. (TMC's Rich Tehrani covered the Aspect and UC angle in an earlier post.) Today the company announced the acquisition of Tewksbury, Mass-based...
Sipera Systems announced that it is upgrading its security appliances to better service the emerging SIP trunking marketplace. Sipera IPCS security appliances now offer advanced SIP trunking security features and better integrate with SIP trunk provider services. Furthermore, the company...
Rich writes about Aspect and their move into UnifiedCommunications for the contact center on his blog. Aspect today announced their all-in-one, IT-ready Aspect Unified IP and PerformanceEdge solutions designed to help power unifiedcommunications for the contact center....
Siemens Communications today announced the next phase in its ongoing transformation into a software-oriented company with the launch of the new unifiedcommunications software platform, OpenScape UnifiedCommunications Server. A key element of Siemens' Open Communications plan is the...
Siemens Communications issued a release today, touting the fact that customer numbers for the Siemens HiPath 8000 Real-Time IP System have jumped over 400 percent in the last year, with success in all market sectors, and in enterprises of all...
Siemens is introducing its latest unifiedcommunications solution, Siemens HiPath OpenOffice ME. The solution is designed to help small to medium businesses (in this case Siemens defines SMB as the 20–150 employee space) increase productivity and efficiency by enabling...
Frank Stinson of Intellicom Analytics added his voice to the chorus of analysts deciphering what Microsoft’s entry into unifiedcommunications means to the marketplace. Here’s what Frank had to say: “Microsoft is attempting to paint the current mainstream...
Wow. I almost feel stranded, away from the Microsoft OCS news that my colleagues are covering so admirably. See Rich’s blog entries on the subject, Tom’s blogs and OCS 2007 product review, and the following articles from Erik, Mae,...
Well at last it’s finally here. The Quickening! Ok, Ok.. now I sound like Tom with his Braveheart quotes. For those who recognize it, I was referring to the original Highlander movie… No. What I’m really getting...