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Greg Galitzine

August 2004

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Charter To Offer VoIP Services

August 30, 2004

Add cable player Charter Communications' name to the growing list of VoIP service providers.

Charter Communications Inc. is the latest cable operator to announce Internet telephone service, entering the market by way of agreements with Sprint, Level 3,and Accenture.

Currently the nation's third-largest broadband service provider, Charter plans to have more than a million telephone customers by year's end.

Level 3 and Sprint were tapped to provide long-distance and local telephone service; Accenture will provide telephony provisioning services.

"These agreements enable Charter to significantly increase telephony deployments in each of our Divisions during 2005," said Tom Cullen, Charter Executive Vice President of Advanced Services and Business Development.


It's a new world people. Every day brings more proof.

iPlay3 Hits Into Triple Play

August 20, 2004

Triple Play. It’s on everybody’s lips these days. I had the chance to speak with some good folks at iPlay3 this afternoon, and I thought I’d share some of what they’re up to.

iPlay3 is a consortium made up of NetCentrex, Envivio, and Highdeal — each a successful vendor in their own area of expertise. Together they offer an integrated triple play solution featuring voice over IP, video over IP, and a pricing/rating solution that leverages any type of broadband IP infrastructure including Fiber to the Home (FTTH), DSL, Cable, and Wireless.

Essentially the iPlay3 solution is meant to enable voice, video, and OSS services from the service provider’s headend or central office.

GIPS' VoiceEngine Enables Quality Skype Experience

August 18, 2004

Global IP Sound (GIPS), issued a press release today announcing that Skype, the peer-to-peer Internet calling service, is leveraging GIPS VoiceEngine to offer its customers improved voice processing and quality.

“Skype is proving that Voice over IP quality can be better than the public switched telephone network. With over 19 million downloads since the launch of the beta version, this application has clearly launched the market for Voice over IP and set the quality bar,” said Gary Hermansen, President and CEO of GIPS. “We are very pleased with the market response in respect to the voice quality that Skype delivers.”

GIPS VoiceEngine handles voice-related tasks for VoIP soft clients in both personal computer (PC) and personal digital assistant (PDA) environments.

“We chose GIPS for its best of breed quality when we created Skype software,” said Niklas Zennström, CEO and co-founder of Skype.

Lingo Goes Worldwide

August 16, 2004

Lingo , the U.S. Internet broadband phone service introduced by Primus Telecommunications, Inc., in June, announced today that they will offer customers the opportunity to select international telephone numbers from cities in 12 international countries for their broadband phone service.

When a U.S. Lingo customer selects a number from an available country for their service, their family, friends, and business associates in that country can call the Lingo customer on that number at the price of an in-country local call.

These numbers, referred to as Lingo “International Universal Numbers,” allow a customer, for example, to add a local Paris or Sao Paolo phone number to their Lingo service, even though their primary home or business office is actually located in a New York. Callers in the international location(s) can then dial that number from their phone to reach the Lingo customer – at the cost of a local call.

Lingo customers currently may sign up online for two phone numbers on their Lingo phone line.

Freedom Calling

August 13, 2004

A soldier currently deployed in the Sunni triangle north of Baghdad in Iraq was able to watch his wife graduate nursing school in Norfolk, Nebraska using technology supplied by VidiTel.

In cooperation with Freedom Calls Foundation and Connecting Point of Norfolk, Sgt. Gabriel Synovec, Alpha Company 185th CSB, was able to watch his wife, Kim, graduate from Nursing School at Northeast College in Norfolk, Nebraska on August 6th. After the ceremony, Sgt. Synovec was also able to see and talk to Kim, his parents, and other relatives.

Freedom Calls recognized the fact that most front line soldiers in Iraq and Afghanistan, faced with extended tours of duty, are not able to speak with members of their families for months at a time.

VoIP Inc.'s Residential VoIP Service

August 12, 2004

“VoIP applications will be the value-add that consumers are seeking to justify their investment in broadband. We expect that broadband Internet access and our VoIP applications will fuel each other's growth, so we're in for an exciting time in the next few years as consumer and business telephony services shift towards this new method of delivery for familiar services."

So said John Todd, CTO of VoIP Inc., regarding the company’s announcement hailing the roll-out of residential VoIP phone service, called eGlobalphone, to consumers throughout Florida.

The company has plans to expand its service footprint to Texas, Ohio, Washington, Pennsylvania, North Carolina, Michigan, Minnesota, and Missouri next week. The service will be expanded to other areas in the nation over the coming months.

Much like their competition, eGlobalphone Service requires that customers have a high-speed Internet connection to the home or business. As I alluded to yesterday, competition is just heating up and we can expect a vast number of new entrants into the Consumer and Business VoIP Service provider space.

eGlobalphone Service offers consumers a number of features including:

• Call Logs, which track incoming and outgoing calling;
• Do Not Disturb, which allows customers to receive calls only when they want, while letting emergency calls ring in;
• Personal Conferencing, which enables users to set up a meeting with up to nine additional callers;
• Locate Me, which enables home phones to find customers by ringing up to five phones in sequence;
• Voicemail with eFeatures, which allows customers to hear their messages from any phone or PC and forward the voicemail to anyone on the Web via e-mail.

Service requires a plug-in Multimedia Terminal telephone adapter (MTA) provided by VoIP, Inc., and a broadband Internet connection and regular telephone supplied by the customer.

Residential plans start at $29.95/month and feature unlimited calls to the continental United States and Canada.

Customer Service Kudos for AT&T

August 12, 2004

If you’ve been following several recent conversations on TMCnet.com you aware that Rich Tehrani had some issues with Vonage and switched to AT&T’s CallVantage service, citing — among other things — AT&T’s superior service.

In an August 10 blog entry, Tom Keating praised AT&T for their timing and for their marketing savvy in making the decision to leave the consumer long-distance business and begin offering VoIP service in earnest.

Well, I guess my colleagues are on to something.

In a press release issued yesterday, AT&T announced the results of a recent Yankee Group survey which found that AT&T achieved the number-one ranking by the Yankee Group in its Service Provider Scorecard.

AT&T's ratings were strongest in service and support, corporate reputation, technical competence, and sales and marketing.

"Some companies are transforming, others are climbing the value chain, and others are focused on executing excellent customer care. As a leading provider to the enterprise market, AT&T is advancing in each of these areas," said Bryan Van Dussen, director of telecommunications research at Yankee Group.

“AT&T is known for being an innovator in communications and a leader in serving the complex networking and technology needs of businesses — now we’re raising the bar on customer experience,” said Kathleen Flaherty, AT&T’s chief marketing officer. “The Yankee Scorecard results certainly add credence to our claim and solidify our position in the industry as the leading provider of communications services to business customers.”

The Yankee Group ranked the seven largest U.S. telecommunications companies that provide network services to the enterprise business market.

Covad To Offer Business VoIP

August 11, 2004

The tip of the iceberg is just breaking the surface.

With announcements from the likes of Verizon, AT&T, SBC, et al still generating ripples of buzz, Covad Communications splashed into the party with yesterday’s news that they will begin offering business-class VoIP services in 42 markets around the nation. And the constant stream of carriers announcing VoIP service offerings is not going to slow down any time soon.

Covad acquired VoIP services provider GoBeam back in March and what we’re seeing today is clearly a result of that investment.

Covad’s VoIP services are available in the following markets:

Allentown, PA; Atlanta, GA; Baltimore, MD;Boston, MA; Boulder, CO; Camden, NJ; Chicago, IL; Chico, CA; Colorado Springs, CO; Danbury, CT; Denver, CO; Dallas, TX; Fort Worth, TX; Fresno, CA; Gary, IN; Los Angeles, CA; Manchester, NH; Nashua, NH; Newark and Northern NJ; New York, NY; Oakland, CA; Olympia, WA; Orange County, CA; Philadelphia, PA; Phoenix, AZ; Providence, RI; Riverside, CA; Sacramento, CA; Santa Barbara, CA; San Diego, CA; San Jose, CA; San Luis Obispo, CA; San Francisco, CA; Seattle, WA; Stamford, CT; Stockton, CA; Tacoma, WA; Trenton, NJ; Ventura, CA; Washington, DC; Wilmington, DE; and Worcester, MA.

Covad plans to roll out the service to all 113 major metropolitan statistical areas served by their nationwide broadband network by the end of the year.

Analysts, too, have a positive view of the news. Patrick Hurley, Director of Research at TeleChoice, Inc., had this to say: “When businesses are considering voice over IP services they shouldn't expect today’s consumer VoIP services to keep up with their needs.

NeuStar Launches Clearinghouse Solution

August 9, 2004

NeuStar, Inc., a provider of trusted information exchange services for the communications industry, today announced its clearinghouse solution for policy-based IP services enablement, routing management, and real-time network control. The IP Clearinghouse provides network intelligence required to link islands of VoIP and other IP- based services among service providers' networks and those of their customers. It is designed to save costs by providing real-time information needed to accurately route and manage end-to-end IP connectivity, by enabling direct peering for calls, messages, or sessions.

Building on NeuStar's existing Convergent Clearinghouse platform, this new suite is geared to assist service providers to quickly launch services while reducing capital and operating expenditures. The offering is available immediately and is deployed today with major service providers.

NeuStar's IP Clearinghouse core is a real-time registry built on ENUM technology that contains over 100 million entries and supports over 20,000 updates/day.

VoIP Developer Conference: Day 2 Keynotes

August 4, 2004

Day 2. This morning’s keynote presenters, Martin Steinmann and Anna Dorcey addressed the assembled crowd of conferees and discussed the topics of Open Source and the developer’s role in society.

Starting things off, Martin Steinmann, a member of the Board of Directors of SIPFoundry, spoke to the audience on the subject of SIP and Open Source, and the opportunity created by these two major factors as they drive change and growth in telecom.

Linux and Open Source have evolved from a cult-like philosophy or religion in the early 1990’s to enjoy status today as a successful alternative to Windows and other aspirants. Mr. Steinmann pointed to the success of Apache servers and the incredible market share they enjoy in IT organizations all across the world.

Combining VoIP and Open Source, he said, yields some positive results, namely: accelerated adoption, reduced cost, and increased interoperability.

VoIP Developer Conference Off to a Great Start

August 3, 2004

The VoIP Developer Conference got off to a fantastic start this morning, with keynotes from Chris Wood of AT&T’s CallVantage service and Michael Stanford of Intel.

Speaking to a full house, Chris Wood, director of AT&T’s CallVantage service laid out the basic groundwork for the conference by pointing out that VoIP introduces some substantial changes to carrier product development, for example driving the need for networks to evolve from multiple, closed proprietary legacy services to integrated standards-based open IP architecture.

Wood went on to describe his view of the building blocks for growth – the very things that the VoIP development community will need to focus on to drive the adoption of this technology. Open, scalable, reliable development tools, access to key markets, simplified devices… these are just some of the things companies need to think about to be successful in this space. One of the key messages of Wood’s speech was the need to remember who the customers are. Several times, the audience heard him mention the truism that customers buy solutions, not technology.

Sunshine? In California?

August 2, 2004

Something miraculous happens when I travel to the West Coast. All the travel companies advertising sunny California probably shudder when they hear that I'm heading out this way. I bear clouds. I bring rain when I travel to San Diego.

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