Greg Galitzine : Greg Galitzine's VoIP Authority Blog
Greg Galitzine

May 2005

You are browsing the archive for May 2005.

Speech-World Keynotes (Part II)

May 25, 2005

It was back to the keynote room for the second set of keynotes from Speech-World Conference.

 

First up was Inter-Tel’s Jeff Ford, that firm’s CTO and President, talking about speech technology and what enterprises might hope to gain from it. Ford echoed a point made in the morning’s keynotes, namely that we are at a critical juncture, an inflexion point in the growth of this industry.

 

The core technology is getting to the point where speech is becoming more reliable.

Speech technology is starting to become mainstream, and it’s changing the way businesses communicate internally and externally,” said Ford.

 

Historically the technology has enjoyed a poor reputation. IVRs are mocked in commercials on TV (por Espanol, aprimo numero dos…) with customers emulating DTMF tones in person (“boop…beep…boop”).

 

Ford continued by underscoring a number of current trends in the enterprise, including:  increased mobility (with concomitant rise in new device proliferation); distributed organizations (multiple smaller locations, increased work at home); continued emphasis on productivity enhancement and expense reduction.

 

Enterprises require a number of things, he said. New technology alone is not enough.

Speech-World Keynotes (Part I)

May 25, 2005


I had the opportunity to take in this morning’s keynote speeches at Speech-World Conference in Dallas, TX. After a brief introduction from Rich Tehrani, TMC’s President, Cisco’s Vickie McGovern – director of Product and Technology Marketing – IP Communications – took the stage to share her vision for speech technology and how speech is redefining communications.

The core message of the keynote was that speech can reduce the complexity associated with business communications. She touched on a variety of key elements including
Virtualization, Rich Media (focusing on personalization preferences), Natural Language (for such applications as directory services, e-mail and voicemail access, password services, communications management, and calendar management), and
Modality, Presence, and Context (a good example of which is someone calling me when I’m on another call, I respond via IM, and the response is read back to them utilizing speech technology).

Not to diminish any element of Ms. McGovern’s presentation – the whole keynote was compelling, and she had my attention throughout – but perhaps the highlight was the demonstration of Cisco’s upcoming Galileo product.

Peerio and Skype

May 23, 2005

 

Popular Telephony made news today when they announced the commercial release of a peer-to-peer serverless communication system for SoHo customers. The solution blends the PeerioBiz soft phone and Peerio Gateway with the Skype network.

 

The announcement is significant for SoHo/SMBs, in that this solution essentially eliminates the need for a PBX.

 

Users employ the PeerioBiz softphone client, which is based on Popular Telephony’s Peerio serverless middleware. When installed across the workplace, PeerioBiz forms a telephony system ‘sans PBX’ while supporting a range of standard PBX features.

 

The Peerio Gateway for Skype enables customers to originate and terminate calls with Skype In/Out service or to interconnect directly with Skype users on a true peer-to-peer basis.

 

According to Gavin McFadyen, Director Product Management at Popular Telephony, “We worked with small business customers to identify the functionality that will be easy to use and which enables them to combine the inexpensive calling benefit of Skype with vital feature functionality of Peerio. This includes such enterprise and Centrex like features as call transfer, conferencing, call park, and others that our research showed the customers were demanding from a next generation phone system provider.”

 

PeerioBiz Small Business system supports more then 30 enterprise grade features usually found in standard PBX.

NexTone Signs Taiwanese Carrier

May 23, 2005

The session controller market is one of the hottest areas in VoIP these days. Today NexTone announced a new customer, a Taiwanese operator named sparq. New customers are a sure sign of success in this business. The news release follows:

GAITHERSBURG, Md.-- May 23, 2005--NexTone Communications, the market leader in scalable session management of real-time IP services such as voice over IP (VoIP), today announced that sparq, a non-government owned Tier-one carrier based in Taiwan, has deployed two NexTone Multiprotocol Session Controllers (MSCs) and the iView Management System (iVMS) as part of its network for wholesale international VoIP services.

IBM, Nortel In Development Deal

May 20, 2005

Nortel and IBM have joined forced in a strategic development agreement, which among other things, menas that the two companies will create a Joint Development Center in North Carolina's Research Triangle Park.

The two companies will collaborate on a variety of research projects including work on a new class of blade servers bringing IBM’s Server Technology and Nortel’s carrier-grade communications expertise together.

The complete release is below.

Nortel, IBM Sign Strategic Development Agreement to Establish Joint Development Center

Initial Focus on Business Transformation, Focused Research, and Collaborative Innovation

Armonk, NY & Toronto – – Nortel* [NYSE/TSX:NT] and IBM [NYSE: IBM] today announced the signing of an agreement designed to support customized products across a range of market segments.

As the first step in this technology, research and services relationship, the companies have established a Nortel-IBM Joint Development Center in Research Triangle Park, NC to collaborate on the design and development of new products and services.

“This agreement with IBM is a critical component of our strategy to partner for growth,” said Bill Owens, Vice Chairman and Chief Executive Officer, Nortel. “Working with IBM, as one of their key partners, is a bold step forward in our efforts to transform our business by reaching an entirely new level of R&D collaboration while reducing our R&D costs, introducing products at a faster pace and serving a broad range of customers more rapidly.”

At the Nortel-IBM Joint Development Center, personnel from both companies will:

work together to enhance and extend current products, drawing from various divisions within Nortel and IBM, to drive new revenue growth while reducing R&D costscollaborate on focused research on a project-by-project basis, enabling a new level of product creation by tapping the deep skills of each firm to introduce solutions more rapidlywork together on technology, initially, a new class of blade servers – bringing together IBM’s Server Technology and Nortel’s carrier-grade communications expertise – that would meet the specific and demanding data flow, reliability and security needs required by the network equipment marketplace embracing next generation network solutions.

Nortel expects to utilize IBM engineering and technical services, for a number of projects, all aimed at broadening Nortel end-to-end broadband, Voice over IP, multimedia services and applications and wireless broadband offerings.

“Nortel is a company with a strong history of innovation. Together, we are working to reduce complexity and cost of service delivery while enabling innovation for a new set of on-demand services.

IPCC @ Supercomm

May 19, 2005

The International Packet Communications Consortium (IPCC) will be participating at the final SuperComm event and in fact will hold their Annual Member Meeting in Chicago on June 6. The group will also chair a VoIP panel at the event.

IPCC President Michael Khalilian is a tireless advocate for our industry; to that end I thought I would reprint his thoughts that appeared in the Chairman’s message in the IPCC’s most recent newsletter. For more information, please visit the organization at www.packetcomm.org

 

 

 

 

Fellow IPCC Members:

 

We are at a very important juncture of VoIP in the industry. There is a lot of confusion about the validity of primary line replacement, enhanced services, architecture, and infrastructure requirements for VoIP/Packet Telephony.

Covad on FCC Ruling

May 19, 2005

Here's the first of many responses I expect today regarding the FCC decision.

This from Covad -- the complete release is below.

COVAD Applauds FCC Decision to Require All VoIP Providers to Implement ''Enhanced 911'' Service

 

Covad Already Builds E-911 Service into All of Its Managed VoIP Phone Lines

 

SAN JOSE, Calif.-- May 19, 2005--Covad Communications Group, Inc. (OTCBB:COVD), a leading nationwide provider of integrated voice and data communications, today applauded the Federal Communications Commission's ruling that Voice over Internet Protocol (VoIP) providers must include enhanced 911 service to their customers. The unanimous decision came at this morning's open FCC meeting.

 

E-911 service pinpoints a distressed caller's location so emergency services can respond immediately.

FCC Makes Ruling on 911 Service

May 19, 2005

No surprise here, but it’s official: the FCC has ruled that VoIP providers must offer access to E911 service within 120 days. That’s a nifty Thanksgiving present for someone.

 

As pointed out in the article I linked to above, “They (indie VoIP providers) were in the market space first, they have far better offerings, and much better pricing as well,” wrote TechKnow Times. “So how to kill them? Simple. Force them to have to buy a service where the traditional telephone companies can set the price.

VoIP Inc. To Acquire Volo/Caerus

May 16, 2005

Just saw this on the wire...  Ever the sign of a healthy industry, the acquisitions in the VoIP space continue at a torrid pace in 2005.

Here's the official release:

VoIP Inc. announced today that it has advanced $475,000 dollars and had signed a letter of intent to acquire Caerus, Inc. which includes all wholly-owned subsidiaries; Volo Communications, Inc., Caerus Networks Inc, and Caerus Billing Inc.

Under the purposed purchase terms, VoIP, Inc. will acquire 100% of the stock and assets of Caerus, Inc in exchange for the issuance of 15 million common shares of VoIP, Inc.

Reuters: FCC Pushes 911 Requirement for VoIP

May 5, 2005

Came across this item from Reuters today. It's been quite a week for Vonage and 911.

FCC boss proposes 911 for Internet phones - sources

WASHINGTON (Reuters) - U.S. Federal Communications Commission Chairman Kevin Martin has proposed requiring Internet-based telephone services to offer 911 emergency services to customers by as early as the end of September, people familiar with the plan said on Wednesday.

After a few incidents where customers failed to reach emergency officials when they dialed 911, federal regulators are increasing pressure on companies to ensure those calls get routed and answered properly with location information.

VoIP to Peak by 2014? Come on.

May 3, 2005

According to an item from In-Stat:

"The international telecommunications industry is in the early stages of a migration to Voice over Internet Protocol (VoIP), reports In-Stat. The big question is when will a mass migration to VoIP occur? 2005-2009 is the consumer and small business VoIP ramp-up period, and migration to VoIP will peak in the 2010-2014 time frame, the high tech market research firm says. This time frame is largely dependent on carriers' strategies for migration to the Next-Generation Network (NGN)."

I generally tend to agree that increasing amounts of residential users, small businesses, and large enterprises will become consumers of VoIP services. Noone really knows how long this will take, but I find no fault with In-Stat's assertion that we'll see a ramp-up to 2009, and even higher numbers in 2010-2014.

AT&T Launches Integrated Services Portfolio

May 3, 2005

AT&T today unveiled AT&T Dynamic Network Applications (DNA),an integrated portfolio of IP services that will support the next generation of business communications — from voice to conferencing, messaging, and beyond.

The first service available in the portfolio will be AT&T Voice DNA, a network-based voice over IP (VoIP) service that combines the cost and functionality benefits of a premises-based VoIP service, with the flexibility, control and reduced capital expenditures of network-based IP services. AT&T will begin rolling out this service to a limited number of customers in the coming months, and will continue to roll out service through the rest of the year.

The rest of the news release can be found here.

Featured Events