I visited with Mitel today, and they showed me several solutions designed to drive productivity, enhance customer service, and simplify network management. Thanks go to Stephen Beamish, vice president of business development and strategic alliances and Danielle McNeil, public relations manager for spending the time with me to discuss the new solutions.
First we discussed the Mitel Business Dashboard, a management portal designed to allow enterprise and contact center management to monitor call activity and collect trend data on call volumes and times.
The intelligent call tracking solution is available on the Mitel 500 Communication Platform.
In addition to the Business Dashboard, I also received a firsthand look at Mitel's latest desktop IP Phone, the 5360.
The 5360 color phone with Web capabilities designed to deliver a whole series of HTML-based applications. The phone boasts a 7-inch touch-screen display, which grants access to the applications. The device also features wideband audio, embedded gigabit Ethernet, and a built-in HTML toolkit for application development.
And lastly, while not exactly telling me what the surprise would be, Beamish told me of an upcoming Mitel promotion scheduled for April 16th. Under the banner "One Connection - No Limits: Where You Are Should Not Dictate Where You Work," Mitel has created a Web page which apparently has received over 1,500 signups in the short time it has been public. For more on this upcoming news, visit http://pages.mitel-news.com/april16
It's clearly a mobile solutions play, but I'm curious to hear more on this.
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