Podcast: Interactive Intelligence & Business Process Automation

I recently recorded a podcast with Joe Staples, senior vice president of worldwide marketing for Interactive Intelligence, where we spoke about a new approach to business process automation. Ironically, what prompted this conversation was a white paper written by Interactive Intelligence CEO Dr. Don Brown entitled -- you guessed it -- A New Approach To Business Process Automation. The white paper is available for download here.
Staples gives several examples of business processes and how enterprises can really benefit by leveraging some sort of process automation strategy. In his opinion, the current trends of UC and CEBP (unified communications and communications enabled business processes, respectively) are fine as far as they go, but a new approach, one he dubs CBPA or communications-based process automation takes things to another level, offering enterprises a more efficient solution to their business needs.
I urge you to give the podcast a listen. It may change the way you view unified communications. If nothing else, it will prompt you to ask more questions of the vendors you plan to do business with.
The opinions and views expressed in comments, blogs, etc. are those of the authors alone and not necessarily those of TMC, TMCnet, or its editors. TMCnet reserves the right to edit, delete, or otherwise make changes to the content that appears on these pages at its own discretion and as it deems necessary.
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