Ifbyphone announced a new service guarantee today, saying that they will deliver their customers' voice broadcast calls on time otherwise those calls will be free.
According to CEO Irv Shapiro:
Our guarantee helps our business customers understand how important the delivery of their voice broadcast calls is to us. Moreover, our guarantee helps differentiate Ifbyphone's services because we are the first and only provider that stands 100 percent behind the delivery of voice broadcast calls.
The guarantee is simple: if any scheduled broadcast call to a U.S. or Canadian phone number is delayed by more than five minutes, Ifbyphone will reimburse customers for the call.
Shapiro is also on the schedule at the upcoming ITEXPO, which will take place in Miami Beach, FL, February 2-4, 2009.
On Wednesday February 4th, from 1:30-2:15pm Shapiro will be part of a panel discussion entitled: Contact Centers in a Web 2.0 World.
For more information on the show, or to register, visit www.itexpo.com
Just for the record, as I write this, it's 16 degrees in Connecticut where my office is located.
Florida sounds like a good idea.
