Interactive Intelligence Releases v3.0

October 8, 2007
Back in April I had the good fortune to visit with Interactive Intelligence CEO Dr. Don Brown, senior vice president of worldwide marketing Joe Staples, and director of product management, Rachel Wentink. They shared with me their plans regarding a major upgrade to their flagship Customer Interaction Center (CIC) and Vonexus Enterprise Interaction Center (EIC) solutions.
I wrote about it here.
Well today Interactive Intelligence has announced the official launch of version 3.0 of both CIC and Vonexus EIC.
The new version addresses four major customer concerns:
The software’s new security features include support of the secure real-time transport protocol (SRTP) and transport layer security (TLS) standards, providing end-to-end call encryption. Other new security features include recording encryption, stricter password generation requirements, the use of public and private key certificates, and the ability to handle communications between secure and non-secure devices.
Version 3.0 also includea new integration to Microsoft Office Communications Server and Microsoft Exchange 2007 Unified Messaging, designed to increase user productivity by embedding call control features into the Microsoft applications.
New auto-provisioning for Polycom phones, automated service updates, and an enhanced Web version of the software’s desktop client are all designed to further simplify deployment for faster return on investment and increased operational efficiencies.
Recognizing the fact that the mobile workforce is fastest growing segment of enterprise employees, and that mobile devices and networks are becoming more robust, having made tremendous strides in the past few years, Interactive Intelligence has also increased the mobile functionality in this latest release.
They have added Microsoft Exchange calendar integration to its Interaction Mobile Office application, along with more cost-effective speech recognition capabilities. A new graphical client interface that supports the Windows Mobile 5.0 and 6.0 operating systems is designed to make the company’s IP telephony functionality accessible via mobile
This is the company’s first major release in almost two full years. Version 3.0 will be available in North America by the end of Q4 2007 and elsewhere in the world in the beginning of 2008. Core pricing does not increase with this new release.

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