Join Me For a Webinar!

Hi folks. I’ll be moderating a Webinar on September 20, 2006 at 2:00 pm EST titled

 

 

The event is being hosted by Supportsoft.

 

And, you are all cordially invited to join me for that. In fact, if you sign up and attend the event, you’ll be in the running to receive a copy of Chris Anderson’s book, The Long Tail: Why the Future of Business is Selling Less of More.

 

Here’s a brief synopsis of the Webinar:

 

Customer support costs can balloon quickly when rolling out new broadband services. And with the growing adoption of triple play offerings, problems are even more acute. The single largest operational expense for service providers -- apart from building their network -- is the cost of customer service.

 

The presenter will look at ways to intelligently automate the broadband customer service experience, including the installation of triple play services, remote configuration, and firmware updates of home CPE, and options for enhanced customer self-service and assisted service that can remotely diagnose problems and automatically resolve them.

 

Attendees will learn how to:

·        Reduce customer service costs

·        Automate triple play installation and ongoing customer support

·        Remotely manage and update home gateway devices

 

And here’s my favorite part…

 

The first 50 people to register** for the event will receive a copy of The N.Y. Times Best Seller The Long Tail: Why the Future of Business Is Selling Less of More by Chris Anderson

 

(**Registrants must attend the event to be eligible to receive this offer.)

 

Don’t delay! Sign up today!