Greg Galitzine's VoIP Authority Blog - Technology Archives tag:blog.tmcnet.com,2011-06-15:/blog/greg-galitzine//6 2009-05-07T20:31:30Z VoIP and IMS News and Views Shoretel, Mitel, All's Well That Ends Well tag:blog.tmcnet.com,2009:/blog/greg-galitzine//6.40763 2009-05-07T20:30:04Z 2009-05-07T20:31:30Z A colleague sent me this item today:  ShoreTel and Mitel Announce Cross-License and SettlementCompanies Resolve Lawsuits Filed in 2007  ShoreTel, Inc., a leading provider of Pure IP Unified Communications (UC) solutions, and Mitel, the trusted provider of unified communications, today announced... Greg Galitzine http://blog.tmcnet.com/blog/greg-galitzine/ A colleague sent me this item today:
 
 
ShoreTel and Mitel Announce Cross-License and Settlement
Companies Resolve Lawsuits Filed in 2007
 
ShoreTel, Inc., a leading provider of Pure IP Unified Communications (UC) solutions, and Mitel, the trusted provider of unified communications, today announced a settlement ending the legal disputes between the two companies.
 
Under the terms of the settlement, ShoreTel and Mitel agreed to dismiss the lawsuits against each other, and entered into a cross-license of the patents at issue in the litigation. Other terms of the settlement are confidential.
 
TMC's Tom Keating referenced that legal action in his blog back in June 2007. And a month later, in July 2007, TMCnet editors were still on the case covering the evolving story, countersuits and all.
 
Well it looks like things have finally been resolved.
 
All's well that ends well.
]]> Watching the Gear Makers tag:blog.tmcnet.com,2009:/blog/greg-galitzine//6.40721 2009-05-01T13:17:33Z 2009-05-01T13:19:04Z I saw a MarketWatch bulletin with the headline Tellabs, Alcatel-Lucent are top telecoms and it got me thinking about Nortel, who was all over the news this week with reports of its imminent demise, as competitors were ready to tear... Greg Galitzine http://blog.tmcnet.com/blog/greg-galitzine/ I saw a MarketWatch bulletin with the headline Tellabs, Alcatel-Lucent are top telecoms and it got me thinking about Nortel, who was all over the news this week with reports of its imminent demise, as competitors were ready to tear the company apart and walk away with various parts of the business.
 
MarketWatch was simply reporting that Tellabs (the subject of a cover story in the next issue of NGN magazine - see here for Rich Tehrani's meeting takeaway)
 
Tellabs gained more than 7% and Alcatel-Lucent rose 4% to lead telecommunications stocks in trading earlier this week based on Tellabs' results indicated a possible recovery in the networking sector and Alcatel-Lucent's announcement of multiyear contracts worth $1.7 billion to supply equipment in China.
]]> Oh My! We're Doomed! tag:blog.tmcnet.com,2009:/blog/greg-galitzine//6.40717 2009-04-30T19:37:18Z 2009-04-30T19:40:48Z The Sunday Times of London has a story about the end of the Internet. Ok, maybe the Internet's not dying, but the report from the UK says that users will begin seeing rolling network slowdowns or "brownouts," which will cause their... Greg Galitzine http://blog.tmcnet.com/blog/greg-galitzine/ C3PO.jpg
The Sunday Times of London has a story about the end of the Internet.
 
Ok, maybe the Internet's not dying, but the report from the UK says that users will begin seeing rolling network slowdowns or "brownouts," which will cause their PCs to "freeze" as "capacity runs out in cyberspace."
 
The culprits? No, not global warming, but rather the increased use of online video services like YouTube and the BBC's iPlayer.
 
The Times reports that in a report, reportedly being prepared by the US's Nemertes Research, experts will claim that "...in 2012, PCs and laptops are likely to operate at a much reduced speed, rendering the Internet an 'unreliable toy.'"
 
 
]]> The Web: The Best is Yet to Come tag:blog.tmcnet.com,2009:/blog/greg-galitzine//6.40632 2009-04-23T14:51:33Z 2009-04-23T15:08:48Z If you think the Internet's a crowded place today, guess what? One of the Internets founders (insert Al Gore jokes here) Tim Berners-Lee, keynoting at the 18th Annual World Wide Web conference in Madrid this week, believes that the best... Greg Galitzine http://blog.tmcnet.com/blog/greg-galitzine/ If you think the Internet's a crowded place today, guess what? One of the Internets founders (insert Al Gore jokes here) Tim Berners-Lee, keynoting at the 18th Annual World Wide Web conference in Madrid this week, believes that the best of the Internet is yet to come.
 
"The Web as I envisaged it, we have not seen it yet. The future is still so much bigger than the past," he said.
 
The ITU report, Measuring the Information Society, The ICT Development Index, finds that only 23% of the global population currently uses the Internet, as compared to over 60% of the world's population that is currently subscribing to mobile cellular phone services.
 
An article on Breitbart quotes Internet co-founder Vinton Cerf who says, "We will have more Internet, larger numbers of users, more mobile access, more speed, more things online and more appliances we can control over the Internet."
 
I for one, think we all can agree that the future of the Web is mobile. As smartphones proliferate and becomes less expensive; as next-generation wireless networks bring Internet access into every far-flung corner of the globe; as more people are able to get access to more information, we will see the truly transformational power of the Internet facilitate a freer exchange of ideas, resulting in new advances in technology, society, etc...
 
Now if only we can do away with e-Mail spam...
]]> Stock Blog Compares AT&T, Verizon tag:blog.tmcnet.com,2009:/blog/greg-galitzine//6.40609 2009-04-22T11:28:46Z 2009-04-22T11:31:52Z Greg Galitzine http://blog.tmcnet.com/blog/greg-galitzine/ This morning, over at Seeking Alpha, there's a nice article from ValueExpectations (a stock blog and investment newsletter that provides institutional quality equity research) on the difference between AT&T and Verizon. ValueExpectations.com is run by the founders of The Applied Finance Group and Toreador Research and Trading.
 
To start, the article separates AT&T and Verizon from the third place U.S. wireless provider, Sprint.
 
Then, it compares the relative value proposition of both top wireless operators.
 
AT&T's market cap is $150 billion to Verizon's $90 billion.
 
AT&T is considered to have the better 3G network and a partnership with Apple to offer what is considered the hottest smartphone on the market, the iPhone. Verizon however has a "decent" 3G network, according to the article, and through its partnership with and support for several Blackberry models, is riding a positive trend.
 
Verizon's FiOS is considered the wave of the future, delivering "lightning-fast fiber optics" while AT&T's FTTN (fiber to the node) strategy is somewhat wanting. FiOS is also enjoying a much higher rate of adoption than AT&T's U-Verse product.
 
Finally the article compares the two operators' plans for fourth-generation wireless, or 4G. Verizon seems to be better positioned here, with a more aggressive rollout schedule, looking to deploy 4G services by 2010 as opposed to AT&T looking to roll out service two years later.
 
Finally, using a proprietary valuation model, the article by Value Expectations views Verizon as an attractive play, while AT&T looks overpriced.
 
To learn more about 4G and to stay up-to-date on the latest news and trends in the space, visit the 4G-Wireless Evolution homepage.
 
]]> Dialogic Announces Innovator Award Contest, Social Networking Site tag:blog.tmcnet.com,2009:/blog/greg-galitzine//6.40600 2009-04-21T14:07:18Z 2009-04-21T14:09:36Z Dialogic Corporation is inviting application developers worldwide to compete for the first-ever Dialogic Innovator Award by submitting their new, innovative applications built on Dialogiccomponents. TMC's Rich Tehrani is among the judges who will decide who wins the inaugural Dialogic Innovator award. Hand... Greg Galitzine http://blog.tmcnet.com/blog/greg-galitzine/ Dialogic Corporation is inviting application developers worldwide to compete for the first-ever Dialogic Innovator Award by submitting their new, innovative applications built on Dialogiccomponents.
 
TMC's Rich Tehrani is among the judges who will decide who wins the inaugural Dialogic Innovator award.
 
Hand in hand with the new award program, Dialogic is also announcing the Dialogic Exchange Network (DEN), the company's new online social networking community.
 
Below is the official press release that hit the wires today. The release contains links to the application entry form as well as official terms and conditions.
 
 
 
Dialogic Corporation Launches Global Social Networking Community and Invites Application Developers to Compete for the Dialogic Innovator Award
 
Parsippany, NJ, April 21, 2009 - Dialogic Corporation ("Dialogic"), a global provider of world-class products and technologies for media and signal processing, is inviting application developers worldwide to compete for the first ever Dialogic Innovator Award by submitting their new, innovative applications built on Dialogic® components. In conjunction with this contest, Dialogic is also announcing the Dialogic Exchange Network (DEN), the company's new online social networking community. This global community has been created for customers, developers, employees and others who create communications solutions to be able to connect, share ideas, learn about industry trends and participate in forums covering a wide range of topics.
 
About the Innovator Award Contest
The Dialogic Innovator Award Contest, which will run from April 20, 2009 through September 30, 2009, is open to application developers worldwide who are ready to trial, go to market with or have recently deployed an exciting new application built on one or more Dialogic components. The judging panel for the Contest will consist of Jim Machi, senior vice president of marketing at Dialogic, Rich Tehrani, President & Group Editor in Chief at Technology Marketing Corporation, Doug Mohney, Editor in Chief, Telecom and Digital Media Group at FierceMarkets and Bertrand Gatellier, President, VMA - International Association for Enhanced Voice Services.
 
"Each year we see so many great new solutions built on Dialogic® products, so we thought it was time to award application developers who create the 'most innovative' solutions," said Jim Machi. "We'll be judging the submissions based on two main criteria - the most innovative new application, and/or the best application that presents a different way to solve a problem."
 
"We encourage application developers to join the Dialogic Exchange Network today to learn more about the Innovator Award Contest and to connect with thousands of other developers to brainstorm ideas, share best practices, or just chat about the latest emerging technologies," continued Machi. "In addition to corporate blogs, technical forums and media downloads, you can also get up-to-date service and support news from Dialogic and be the first to know about the hottest industry trends."
 
Prizes for the Winner
The winner of the Dialogic Innovator Awards Contest will receive:
 
·         A free one-year service and support contract
·         A US$5000 credit towards a future purchase of Dialogic® products
·         Free publicity - special t-shirts, press releases, and the ability to use a unique Innovator logo
·         A special joint marketing opportunity with Dialogic
 
Runner-up prizes may also be awarded at the discretion of the judging panel.
 
How to Submit Your Entry
Simply fill out the Entry Form and tell us about yourself and your application, making certain to accurately provide all of the requested information. Entries are due by midnight on September 30, 2009. For official contest rules, eligibility requirements and more information about prizes, see the official Terms and Conditions. Please note that nothing within this document in any way varies or modifies the official Terms and Conditions
 
About Dialogic Exchange Network
Dialogic's global social networking community, Dialogic Exchange Network (DEN), is a place for customers, developers and others who deliver innovative communications solutions to connect, network, collaborate and learn. In order to foster exciting new solutions as well as business relationships critical to succeeding in the global marketplace, the DEN encourages open interaction among customers, developers and Dialogic employees. To join the DEN, go to www.dialogic.com/den and click on the Sign Up button.
 
About Dialogic Corporation
Dialogic Corporation is a leading provider of world-class, innovative technologies based on open standards that enable innovative mobile, video, IP, and TDM solutions for Network Service Providers and Enterprise Communication Networks. Dialogic's customers and partners rely on its leading-edge, flexible components to rapidly deploy value-added solutions around the world.
Headquartered in Montreal, Canada, Dialogic and its subsidiaries have over twenty offices worldwide, providing local presence, knowledge and support to serve its customers around the globe. Dialogic's research and development centers are located in Parsippany, New Jersey; Getzville, New York; Needham, Massachusetts; Hyannis, Massachusetts; Framingham, Massachusetts; Salem, New Hampshire; Fordingbridge, England; Chicago, Illinois; and Renningen, Germany as well as Montreal.
 
Information about Dialogic is available at www.dialogic.com.
 
Dialogic is a registered trademark of Dialogic Corporation, and any other trademarks mentioned herein belong to their respective owners. Dialogic encourages all users of its products to procure all necessary intellectual property licenses required to implement their concepts or applications, which licenses may vary from country to country
 
]]> Manhattan School of Music Teaches the World tag:blog.tmcnet.com,2009:/blog/greg-galitzine//6.40526 2009-04-14T13:41:31Z 2009-04-14T13:49:16Z Back in a previous life (GG:BTMC) I worked on Manhattan's Upper West Side managing a stationery store that was an outgrowth of a successful private bookstore serving the needs of the students at Columbia University, Barnard College, and Manhattan School... Greg Galitzine http://blog.tmcnet.com/blog/greg-galitzine/ Back in a previous life (GG:BTMC) I worked on Manhattan's Upper West Side managing a stationery store that was an outgrowth of a successful private bookstore serving the needs of the students at Columbia University, Barnard College, and Manhattan School of Music (MSM).
 
It was a fun period of my life and I was treated to a pleasant reminder of that time by a news item that came across my desk today, namely that MSM was leveraging distance learning powered by Polycom's HD Telepresence solutions to extend their classrooms to the world. 
 
MSM has reportedly been using distance learning since 1996, allowing approximately 1,700 students around the world to participate in classes, workshops, and clinics to help them master their craft. Currently they are using the Polycom HDX 8000 and HDX 9000 series room telepresence and VSX 8000 series video conferencing systems to reach their audience.
 
As the technology evolved so too did the opportunity to reach more students, more effectively.
 
According to composer/conductor Robert Sirota, president of MSM, "Our use of visual communication has changed the way we do music instruction at this school in a very profound way."

Violin.jpg"It's effective because it quickly becomes invisible," added Sirota. "After 10 or 15 minutes of using the system, you're less and less aware that you're engaged in a high-tech video call. You're simply working. You're talking and you're teaching across the world."
 
Polycom solutions are equally at home in the classroom and the doctor's office as well as enterprises across the world of course. My upcoming VoIP Authority column covers the release of their latest desk phone (the VVX 1500) and their latest offering for the healthcare space (Polycom Practitioner Cart HDX series).
]]> Open Source on the Mac - 65k Projects and Counting tag:blog.tmcnet.com,2009:/blog/greg-galitzine//6.40502 2009-04-10T18:45:06Z 2009-04-10T18:46:29Z I came across an item today from MacForge touting the fact that the site now features over 65,000 open source projects for the Mac platform. MacForge is described as a resource that enables interested parties to find open source projects... Greg Galitzine http://blog.tmcnet.com/blog/greg-galitzine/ I came across an item today from MacForge touting the fact that the site now features over 65,000 open source projects for the Mac platform. MacForge is described as a resource that enables interested parties to find open source projects out on the net "that work on the Mac, or are likely to work on the Mac."
 
According to the release:
 
"In 2005, MacForge.net was created for not only the experienced open source user, but to introduce the Mac technical community to the wonderful array of projects available.
 
With the huge availability of open source out there, it can be difficult to find projects most relevant to the Mac. MacForge indexes open source projects that either have already been built for/tested on the Mac, or are likely to run on the Mac, without major porting work."
 
The site organizes the open source projects into a number of different categories, including Communications, Education, Games/Entertainment, Mobile, Multimedia, Office/Business, Scientific/Engineering, Security, Software Development and more. There's even a category listing for Religion and Philosophy, featuring nearly 20 projects dealing with new age spirituality.
 
Of interest to frequent TMCnet visitors, MacForge features thousands of open source projects dealing with communications, including Chat (2552), Conferencing (453), Fax (48), Internet Phone (179), Telephony (423) and more.
 
 
 
]]> Upcoming Webinars Designed to Save You $$$ tag:blog.tmcnet.com,2009:/blog/greg-galitzine//6.40459 2009-04-07T15:10:15Z 2009-04-07T15:13:36Z I am privileged to work with a great team at TMC.  One of the things our team does exceptionally well is organize webinars, and I saw two upcoming events to which I wanted to draw your attention. First on Thursday, April... Greg Galitzine http://blog.tmcnet.com/blog/greg-galitzine/ I am privileged to work with a great team at TMC.
 
One of the things our team does exceptionally well is organize webinars, and I saw two upcoming events to which I wanted to draw your attention.
 
First on Thursday, April 23rd at 10am PT/1pm ET UTOPY is presenting a real-world case study that will highlight the successful deployment of their speech analytics solution with E-LOAN.
 
In fact, Michael Miller, VP Customer Care, E-LOAN will be presenting his real life experiences, so it's an opportunity to hear firsthand how that firm has seen a 41% improvement in sales conversion and a $2M increase in incremental revenue annually by deploying UTOPY's speech analytics solution.
 
Register now for this interactive and informative session!
 
 
And then on the 28th of April, Tuvox will be presenting a webinar titled 5 Ways To Stop The Flow Of Money Out Of Your Contact Center. In this economy, you just can't miss the chance to get this type of expert advice when it comes to saving money!
 
The webinar will take place on Tuesday, April 28th at 2:00p ET/11:00a PT, and there is no charge for this event.
 
For registration information, please visit http://www.tuvox.com/webcast9/
 
If you are responsible for customer service or customer care, you need to attend these events to see how you might be saving money.
 
]]> Attending HIMSS - Healthcare Meets IT tag:blog.tmcnet.com,2009:/blog/greg-galitzine//6.40458 2009-04-07T14:54:26Z 2009-04-07T14:56:59Z Just a quick note to say I'm in Chicago at the McCormick Center, attending the HIMSS conference, which covers IT in the Healthcare space. I prearranged a bunch of meetings and I'll be jetting from booth to booth starting in about... Greg Galitzine http://blog.tmcnet.com/blog/greg-galitzine/ Just a quick note to say I'm in Chicago at the McCormick Center, attending the HIMSS conference, which covers IT in the Healthcare space.
 
I prearranged a bunch of meetings and I'll be jetting from booth to booth starting in about 15 minutes.
 
For those paying attention to all the nasty windy weather we've been experiencing (and flying in) I have to say today was a smoooooooth flight from the NY area out to O'Hare.
 
Let's hope tonight's flight back is the same.
 
Looking forward to my meetings, and I'll keep you updated as time allows.
 
In the meantime don't forget to stay up to speed on the latest healthcare and related news at our TMCnet Healthcare vertical site. If the intersection of healthcare and technology is your market - bookmark this site today!
]]> Busy Week Inches to a Close tag:blog.tmcnet.com,2009:/blog/greg-galitzine//6.40422 2009-04-03T03:56:56Z 2009-04-03T04:00:17Z It's been quite a good week. The Dow is steadily rising (let's see what Friday brings: profit taking or Dow 8,000) and in less than 10 hours, it's wheels up for this Galitzine, heading home after a jam-packed week of... Greg Galitzine http://blog.tmcnet.com/blog/greg-galitzine/ It's been quite a good week. The Dow is steadily rising (let's see what Friday brings: profit taking or Dow 8,000) and in less than 10 hours, it's wheels up for this Galitzine, heading home after a jam-packed week of IP communications at a couple of trade shows in Orlando and Las Vegas.
 
I've posted a few items already, covering some of the companies I met with and I have a few write-ups to go, but the bulk of the content will be coming to you in the form of videos posted to our TMC Newsroom. I can't remember such a busy schedule. I would say I met with well over 80 people this week, each with an interesting story to tell.
 
Truth be told the general feeling I walk away with after all these meetings is that innovation continues unabated, the economic malaise has to some degree spared a telecom sector that may have been prepared courtesy of the previous financial meltdown, and end users (you and me both) are growing ever more hungry for new apps - check that - new bandwidth hungry apps.
 
I'll be mostly out of pocket tomorrow as I'm flying back East across 3 time zones, but I look forward to hitting the ground running in short order.
 
 
]]> Nuance Mobile Care Enhances User Experience tag:blog.tmcnet.com,2009:/blog/greg-galitzine//6.40415 2009-04-02T17:00:18Z 2009-04-02T17:03:29Z  I'm at CTIA in Las Vegas today, where I just had a meeting with Nuance senior product manager David Winarsky, who shared his insights into Nuance's latest offering Nuance Mobile Care. The solution gives end users the ability to self-solve simple... Greg Galitzine http://blog.tmcnet.com/blog/greg-galitzine/  
I'm at CTIA in Las Vegas today, where I just had a meeting with Nuance senior product manager David Winarsky, who shared his insights into Nuance's latest offering Nuance Mobile Care.
 
The solution gives end users the ability to self-solve simple problems including customer care and billing directly and instantly on their handset thus eliminating wait times for customer service agents, and allowing customers to help themselves.
 
Winarsky told me that this creates a large opportunity for service providers to reduce costs and provide a superior customer experience.
 
Deploying the Nuance Mobile Care solution has reportedly been shown to reduce calls being directed to live agents by over sixty percent. Winarsky cited a statistic that a miniscule shift of just 1% to automation can save large carriers $1 million per month.
 
He showed me a demo of the solution on a Nokia N-series phone, and walked me through the different options for account management, visual IVR, ease of navigation and the ability to display complex details on the handset.
 
Subscribers can choose which channel (speech, text...) is best for self service and they can always zero out to an operator
 
The application also does some diagnostics, helping users determine if there are problems with the device.
 
One interesting opportunity is that service providers can use this application to send consumers targeted advertisements, and fulfillment takes place right on the device, which is another incredible revenue opportunity for the operators.
 
The solution is currently deployed with T-Mobile in the U.S. (postpaid) and Metro PCS (prepaid); and with Vodafone in the UK (with a contract to expand to 18 other operators in Europe).
 
Looking ahead, Nuance plans to add personalization and by continue to enhance the user experience. And while they are addressing wireless carriers today, Winarsky tells me that there are plans in the works to target the enterprise market down the road.
]]> ShoreTel Upgrades Unified Communications Offer tag:blog.tmcnet.com,2009:/blog/greg-galitzine//6.40370 2009-04-01T02:42:24Z 2009-04-01T02:46:00Z   ShoreTel has released the latest version of its Unified Communications software, ShoreTel 9. Among the new features, ShoreTel 9 is targeting mobile and desktop users with enhancements designed to enable them to communicate more effectively-regardless of location-and increase individual productivity. I... Greg Galitzine http://blog.tmcnet.com/blog/greg-galitzine/   ShoreTel has released the latest version of its Unified Communications software, ShoreTel 9. Among the new features, ShoreTel 9 is targeting mobile and desktop users with enhancements designed to enable them to communicate more effectively-regardless of location-and increase individual productivity.
 
I had the good fortune to meet ShoreTel Vice President of Marketing, Kevin Gavin, who shared some insights regarding the latest offering from his firm as well as the market opportunity in front of ShoreTel.

kevin_gavin.png
According to Gavin, "CIOs are still buying but they are considering more vendors and have become more price sensitive."
 
"Communications is a fundamentally strategic purchasing decision, and increasingly, UC brings hard dollar savings and CIOs are willing to spend on technology that gives a good return," he added.
 
The latest version of ShoreTel's flagship solution, offers a series of personalization features, including location-based services and individualized call handling, and enables users create custom call-routing scenarios to ensure priority callers can always reach them.
 
The solution supports integration with Microsoft Office Communications Server (OCS) 2007, and according to the company, when Microsoft OCS 2007 is integrated with ShoreTel 7.5 and higher, customers can use Office Communicator to manage their ShoreTel phone, view other parties' presence, and exchange instant messages with other Microsoft and ShoreTel users.
 
ShoreTel 9 scales up to support larger sized businesses, offer Active Directory integration, and takes the company's renowned distributed architecture to the next level offering N+1 reliability, however it extends N+1 across the entire system, allowing customers to save money while maintaining high levels of reliability.
 
The upgraded solution also offers security enhancements including SRTP/AES encryption, which is designed to help ensure call privacy, as well as display encrypted call status on ShorePhone IP phones and ShoreWare Call Manager displays, so users can see at a glance that the call is secure.
 
As far as mobility is concerned, ShoreTel 9 offers location-based services for GPS-enabled mobile devices, allowing users to automatically custom route calls based on the user's location, ensuring that their most important contacts can always reach them, without having to manually manage their call handling settings.
 
For a full list of enhancements and features view the press release.]]> ADTRAN Launches Alliance Program; Targets SMB tag:blog.tmcnet.com,2009:/blog/greg-galitzine//6.40327 2009-03-31T15:17:21Z 2009-03-31T15:20:54Z Building on their recent momentum and looking to leverage the best of what the market has to offer, ADTRAN today announced d the ADTRAN Alliance Program, a collaboration between ADTRAN and a number of best-in-breed technology and service providers delivering... Greg Galitzine http://blog.tmcnet.com/blog/greg-galitzine/ Building on their recent momentum and looking to leverage the best of what the market has to offer, ADTRAN today announced d the ADTRAN Alliance Program, a collaboration between ADTRAN and a number of best-in-breed technology and service providers delivering solutions centered on the NetVanta 7000 converged IP PBX.
 
This first phase of the Alliance Program features both IP telephony (IPT) technology partners and SIP trunking service providers. In order to be considered for the program, vendors and service providers must have completed an interoperability certification program proving that their services or solutions complement ADTRAN's NetVanta 7000.
 
"With a network-wide view of our customers' issues and challenges, we created the ADTRAN Alliance Program to help identify leading technology and service providers that are particularly well equipped to address the key needs of SMBs," said Chris Thompson, senior product manager, ADTRAN.
 
IP Telephony Technology Partners offer innovative solutions that have been strategically chosen to address specific applications in conjunction with the NetVanta 7000 Series. These best-in-breed partners include:
 
CounterPath
Incendonet
LifeSize Communications
Multi-Tech
Polycom
Resource Software International (RSI)
SIP Print, and
snom
 
These partners were selected to address specific market needs that growing small and medium businesses are looking to deploy.
 
These markets include:
 
Desktop IP Phones (Polycom)
DECT Wireless Phones (snom)
SoftPhones (Counterpath)
Speech Recognition (Incendonet)
Call Accounting (RSI)
Call Recording (SIP Print)
Unified Messaging (MultiTech)
Telepresence/Video Conferencing (Lifesize)
 
SIP Trunking Service Providers who offer IP telephony services that are certified to be fully interoperable with the NetVanta 7000 include:
 
Bandwidth.com
BroadVox
Covad Communications
CommPartners Connect
Speakeasy
Voxitas
]]> Mitel Meeting Notes tag:blog.tmcnet.com,2009:/blog/greg-galitzine//6.40319 2009-03-31T02:35:51Z 2009-03-31T02:41:13Z I visited with Mitel today, and they showed me several solutions designed to drive productivity, enhance customer service, and simplify network management. Thanks go to Stephen Beamish, vice president of business development and strategic alliances and Danielle McNeil, public relations... Greg Galitzine http://blog.tmcnet.com/blog/greg-galitzine/ I visited with Mitel today, and they showed me several solutions designed to drive productivity, enhance customer service, and simplify network management. Thanks go to Stephen Beamish, vice president of business development and strategic alliances and Danielle McNeil, public relations manager for spending the time with me to discuss the new solutions.
 
First we discussed the Mitel Business Dashboard, a management portal designed to allow enterprise and contact center management to monitor call activity and collect trend data on call volumes and times.
 
Mitel Business Dashboard.jpg.png
 
The intelligent call tracking solution is available on the Mitel 500 Communication Platform.
 
In addition to the Business Dashboard, I also received a firsthand look at Mitel's latest desktop IP Phone, the 5360.
 
The 5360 color phone with Web capabilities designed to deliver a whole series of HTML-based applications. The phone boasts a 7-inch touch-screen display, which grants access to the applications. The device also features wideband audio, embedded gigabit Ethernet, and a built-in HTML toolkit for application development.
 
And lastly, while not exactly telling me what the surprise would be, Beamish told me of an upcoming Mitel promotion scheduled for April 16th. Under the banner "One Connection - No Limits: Where You Are Should Not Dictate Where You Work," Mitel has created a Web page which apparently has received over 1,500 signups in the short time it has been public. For more on this upcoming news, visit http://pages.mitel-news.com/april16
 
It's clearly a mobile solutions play, but I'm curious to hear more on this.
 
 
]]>