Rich writes about Aspect and their move into Unified Communications for the contact center on his blog.
Aspect today announced their all-in-one, IT-ready Aspect Unified IP and PerformanceEdge solutions designed to help power unified communications for the contact center.
According to Rich:
Aspect's unified communications solutions bridge the divide between the contact center and the rest of the organization in a way that allows every person in an organization to become an integral part of the contact center in a manner that maximizes efficiency, customer service and sales levels.
To read the rest of Rich’s insightful look at the significance of this news, check out his blog.
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