It looks like West is into VoIP for the long haul.
The news came down today that West Interactive Corporation, a wholly owned subsidiary of West Corporation, has selected the Sonus IP Multimedia Subsystems (IMS)-ready architecture as a component of its next generation voice network. West Interactive, which specializes in interactive voice response (IVR) services, is deploying a new VoIP network to cost-effectively increase network capacity and support the development of new revenue-generating services.
Last week West announced that it had purchased Intrado, a Colorado-based company that provides 911 operations support systems services to LECs and wireless telcos in North America.
West Interactive will be using Sonus' solution to support the deployment of a new VoIP network to cost-effectively increase network capacity and support the development of new revenue-generating services.
West currently provides contact services to a number of Fortune 1000 companies. Sonus' solution will provide West Corporation with the infrastructure necessary to deliver a full suite of IVR services, such as automated customer acquisition and support applications, while enabling the company to deliver feature rich services to its enterprise customers.
For more on West's evolution into a VoIP company, check out their site at http://www.west.com.
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