Xangati Helps Front Line Agents

March 25, 2008
Xangati has announced Virtual Task Manager solution, a rapid problem identification application that can be deployed right to the front line support groups in either enterprise or service provider settings.
Previously the ability to drill down to help solve a customer complaint was reserved for senior level agents and managers. The new solution enables the first tier of customer support — those who actually field the complaint calls — to have visibility into a customer’s network and what the subscribers are doing at any given time.
This enables them to rapidly get to the heart of the customer complaint, which has several benefits, including a reduction in the total number of customer service calls, less time spent on the phone with each caller, fewer truck rolls to resolve issues and reduced customer churn as a result of happier, more satisfied customers.
For more, check out this article, or visit Xangati online.

Tags: , ,

Search Technorati: , ,
Related Tags: , , ,

Listed below are links to sites that reference Xangati Helps Front Line Agents:

Trackback Pings

TrackBack URL:

Comments to Xangati Helps Front Line Agents

(If you haven't left a comment here before, you may need to be approved by the site owner before your comment will appear. Until then, it won't appear on the entry. Thanks for waiting.)