2005 - I Predict Explosive Growth in VoIP, Contact Centers and CRM

Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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2005 - I Predict Explosive Growth in VoIP, Contact Centers and CRM

I already blogged today about my optimism for some of the future technologies worth watching. What I didnt mention is that I havent seen activity like I have this week ever before. What I am referring to is the week between Christmas and New Years which is the deadest time in our business.

It you look at the last few years in reverse order, 2003 was terrible as we were about to go to war. 2002 was terrible because of the bubble bursting and lasting effects of 911. 2001 was obviously terrible due to 911. 2000 was slow because of Y2K fears.

So getting back to this week, the orders are pouring in and it is unprecedented. This is important because TMC is an optimism barometer for the contact center/CRM and VoIP markets. When business is good for us it is a sign that the industry as a whole thinks the future will be bright.

We are gearing up for an amazing Q1. Internet Telephony Magazine is by far the fattest magazine in its market because we not only attract lots of new customers but we are keeping more of or past advertisers than ever before. We just increased our circulation by over 30% to 40,000! The magazine is now available internationally and we have a larger international circulation than any competitive magazine.

The upcoming Internet Telephony Show in Miami is going to sell out and the show hotel will sell out very soon as well. This will be the third exhibit hall and show hotel we have sold out in a row.

Customer Interaction Solutions Magazine is doing well and has the highest marketshare in the category and we anticipate healthy growth based on the past quarter as well as the orders coming in this week alone.

So when you toast your change glass on Friday, please make a second virtual toast with me and the communications market. Here is to a healthy, happy and financially prosperous new year for all.

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