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Rich Tehrani
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January 2005

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Quintum VoIP Giveaway

January 31, 2005

VoIP Equipment gets expensive so when you can win $25,000 worth of it it makes sense to slow down and pay attention. TMC teamed up with Quintum to sponsor this giveaway. We sent this e-mail today on how you can win:

This is your last chance to have Quintum Technologies, Inc. and TMC's INTERNET TELEPHONY magazine make your VoIP project a $25,000 reality!

The possibilities are endless - imagine how many offices, call centers or Internet cafes you can VoIP-enable with $25,000 worth of Tenor MultiPath switches!

All entries must be postmarked no later than January 31, 2005.



Nuvio Chases Level3

January 31, 2005

Recently I discussed Volo Communications going after Level 3's old customers. Now Nuvio is using this approach:

NUVIO ANNOUNCES SPECIAL HOSTED IP-PBX OFFERING FOR LEVEL 3 PARTNERS

Overland Park, Kan., January 31, 2005 -- Nuvio Corporation, a leading provider of Voice over Internet Protocol (VoIP), today announced an offering specifically for Level 3 partners that were selling the company’s (3)Tone Business product, its wholesale hosted-PBX service, which will be phased out in June.  Nuvio is providing a package that allows Level 3’s partners to switch to its NuvioCentrex service, the company’s full-featured hosted IP-PBX solution, offering the same terms and conditions granted by Level 3, along with one month’s free service. 

SBC Shouldn't Buy AT&T?

January 31, 2005

It is obvious that telecom pricing is in a declining state. Credit VoIP and wireless carriers for this. Many analysts say consolidation is necessary in a market with declining pricing. Motley Fool has an interesting article about why the SBC/AT&T merger doesn't make sense.

AT&T, SBC Update

January 31, 2005

I had a chance to speak with Gary Morgenstern over at AT&T and I am told that during the conference calls I missed today there were some nice comments made by SBC management about CallVantage. Gary in no way implied the brand would stay or not but was just passing this along to me. There has been speculation that the AT&T brand might disappear and while it is too premature to dispel such rumors, receiving compliments on CallVantage in an SBC/AT&T conference call is a good sign. Personally I believe the CallVantage brand  is very strong and it would be a shame to see it go.

Broadband Tax: Why I Am For It

January 31, 2005

Many in the VoIP industry are sick and tired of having to deal with every state wanting to tax, regulate, and/or kill VoIP. It is ridiculous. Really. I have long advocated taxing all broadband connections and not discriminating between what applications run on such pipes.

Linksys WRT54GP2 and RT31P2

January 31, 2005

Linksys put out a press release for the London market touting new VoIP hardware. One of these devices is the WRT54GP2 which is a 802.11G router with 2 phone ports and the other is the RT31P2 which is a plain router with 2 phone ports. Without question, this is the exact sort of announcement that the VoIP market needs. I say this because having VoIP and WiFi used to mean having 2 devices which means 2 layers of NAT and 2 administrative interfaces.

VoIP Inc. Interview

January 30, 2005


VoIP Inc. is a conglomerate in VoIP. They are in retail, wholesale, wireless and business communications systems. If you really want insight into the future of VoIP, you would do well to get these insights from the CEO of such a company.


Democracy in VoIP

January 29, 2005

While I watch the historic election in Iraq I wonder to myself if we realize the same thing is happening in the communications world. VoIP providers are really providing democratic communications by bypassing the "monarchies" of incumbent phone companies throughout the world. Even with deregulation, if you didn't own the pipes you couldn't really get full access to customers. Sure, wireless networks allow ways around this limitation but many of these companies are still owned by incumbents.

Mesh Networks

January 29, 2005

Mesh networks make a great deal of sense to me. The ability to drop wireless nodes into any environment and set up a fully functioning network is something that seems so logical that  I can't imagine doing it any other way. Here is a release from a company that claims to have made a mesh networking breakthrough via the use of three radios.

Release:

USA Today Does VoIP

January 28, 2005

A basic article on VoIP that is a good primer.

Gbrowser

January 28, 2005

Many of us have heard the rumors about the Google browser that is supposed to be delivered and it seems that now is the best time for Google to come out with such a software product. Other browsers such as FireFox are beginning to take share from IE and the worst part about all of this for Microsoft is that it isn't because of the features, it is because of the security. In fact if anything, people seem to be happy switching to a browser with less features as long as it is fast and more secure.

How does Microsoft compete with products that are gaining share by losing the feature war?

WiMAX Growth

January 28, 2005

Motorola has placed India amongst the four ‘top target markets’ along with the United States, China and Western Europe for setting up wireless broadband infrastructure for telecom operators according to the Indian web site Business Standard.

According to the article:

Motorola’s system can perform in high and low-density environments in the presence of external interference. Also, the sixty degree antennae beam delivers up to six plus Mbps of effective throughput with connectivity to a maximum of 200 subscribers per access point (AP), and it enables the delivery of broadband access to multiple locations from a single AP, Stipati said, adding that return of investment was possible in six to twelve months.

The company was offering the infrastructure to Indian operators at $8,000 per base tower and $250 per subscriber module, said Avinash Bector, regional channel manager, Asia Pacific Region, Motorola - canopy.

Government Grants

January 28, 2005

I just learned about this from Cybertelecom. May be of interest.

FEDERAL FUNDING OPPORTUNITY FY 2005

EXECUTIVE SUMMARY

Federal Agency Name: National Telecommunications and Information Administration (NTIA), Department of Commerce

Funding Opportunity Title: Public Telecommunications Facilities Program (PTFP)

Announcement Type: Initial Announcement-Notice of Availability of Funds

Catalog of Federal Domestic Assistance (CFDA) Number: 11.550. Public Telecommunications Facilities Program

Program Authority: 47 U.S.C.

Is Telecom Growing or Shrinking?

January 28, 2005

You wonder sometimes if telecom is growing, shrinking or doing neither. Yesterday I wrote about subscriber growth at Vonage and Packet8. I felt great after writing about how two service providers unheard of a year ago are doing so well with record subscriber growth. Today is a different story.

The Apprentice: Toilet Guy

January 28, 2005

Last night was the first episode I saw of the new season and "saw" might be a strong word as I was blogging and scanning news and responding to e-mail and trying to keep my baby daughter from banging on the keyboard of my laptop at the same time. From what I gathered, this person Brian who was fired, should not have been admitted on the show. How does the hiring process work over there anyway? I always thought the more resumes you got the better candidates you find.

Volo Chases Level 3

January 27, 2005

Volo Communications has been making quite a splash lately. Most recently they announced they are going after Level 3 customers. Volo is a lot smaller than Level 3. They can't afford to advertise on TV like Level 3 can.

3 Cent Voice Broadcast

January 27, 2005

I got to meet the people from Simple Telecom this past week at the Vonexus Connection Conference. Here is an interesting release from the company. The voice broacasting market seems like it is growing quickly or at least many companies are jumping into the space.

Release:

SimpleCast Blows Open Voice Broadcasting Market

Challenges competition with no minimums and three cent calls

Reno, NV – (January 28, 2005) – SimpleTelecom announced today the public availability of SimpleCast. SimpleCast delivers no-hassle, three cent voice broadcast calls to telemarketers, non-profits, political campaigns, and schools.

Packet8 Earnings Record

January 27, 2005

Packet8 is on fire. Take a look at this release. They are up 54% quarter-over-quarter! Are you serious? This is amazing growth and the company doesn't even market that much.

Dvorak Bashes VoIP

January 27, 2005

Nothing like a little controversy to make life interesting. In this case the controversy comes courtesy of John Dvorak of PC Magazine. Dvorak was a keynoter at a TMC event a few years back. He is wise and entertaining and is brimming with enthusiasm.

Jeff Citron Interview

January 27, 2005

I had the opportunity this morning to speak with Jeffrey Citron the CEO of Vonage regarding the merger of AT&T with SBC. There are a lot of opinions regarding this merger floating around... I would think Mr. Citron's is one of the most important as AT&T's CallVantage is positioned as a strong competitor to Vonage.

What do you think of the potential SBC, AT&T merger?

This is an Interesting merger but not a big surprise. It is interesting because SBC passed on this purchase opportunity when AT&T's stock was 60%-70% lower in value.



Microsoft Stops Piracy

January 27, 2005

I have been waiting for Microsoft to change their anti-piracy policy for a while. In fact I knew it had to happen. After all, there are literally tens of billions of dollars worth of pirated software around the world. In an article titled Only genuine Windows will get patches I learned Microsoft will "encourage" people to have legal copies of the world's most popular operating system by only allowing authorized versions of the software to receive security updates. Very clever. Microsoft should make a lot more money because of this simple change.

SBC, AT&T Merge?

January 27, 2005

Om Malik sums up nicely the talks between SBC and AT&T which were reported also by the Wall Street Journal and New York Times this AM. With the purchase of AT&T, SBC would have a better entry into the business market as well as making the company a national brand. The way I see it, they can also continue to run with the CallVantage product. Rumors of Vonage being acquired have been circulating for over a year as well.

Inauguration Fund

January 26, 2005

Who wrote the checks for the 2005 inauguration fund? According to the Public Citizen's Congress Watch, these companies in the communications space contributed. A number of lobbying firms did as well and Piper Rudnick is the only one I recognize in telecom although there could be others. Pretty interesting reading.

CorporationsAmountAT&T$25,000Cisco Systems$100,000Clearwire Communications$100,000MCI$25,000Qualcomm$100,000SBC Communications$100,000Strongbow Technologies$250,000Time Warner$250,000

i2Telecom Deploys Kagoor

January 26, 2005

Session border controller makers are selling lots of products meaning this niche is as hot as most every other one in the VoIP space. Nice going Kagoor.

Release:

i2Telecom Deploys Kagoor Networks' Session Border Controllers To Enable Global VoIP Using Unique VoiceStick

Provides simplified configuration and security for VoIP calls via portable Internet phone device

SAN MATEO, CA AND ATLANTA, GA - January 26, 2005 - Kagoor Networks announced today that i2Telecom International, Inc. (OTCBB: ITUI), an emerging leader in voice/data communications technology for the Internet, has deployed Kagoor's VoiceFlow(tm) 1000 series session border controller in a high-availability, redundant configuration to deliver global VoIP service over its SIP-based network. Kagoor helps i2Telecom's customers to instantly make domestic and international long distance calls via the Internet using its recently announced VoiceStick(tm) portable Internet phone device.

1&1 Fastest-Growing Web Host

January 26, 2005

I received this release today and was blown away at the staggering growth of 1&1 Internet. These guys prove that marketing works and if anything they have been over-marketing. They have blown away their competition. I don't even know who is number two in this market.

VoIP Doesn't Work?

January 26, 2005

Gotta love ZDnet. Sensationalism sells... We all know this but are they taking it too far? They ran an article recently titled, VoIP: Has the dream of convergence failed? I am not sure what the point of the story is except to reiterate what everyone knows -- that data networks aren't as reliable as voice networks yet. Sure convergance is not perfect but I think using the term "failed" and "VoIP" together may be a bit premature.

Ebbers on Trial

January 26, 2005

Om writes about Ebbers on trial in his Blog today. He sums up nicely how the trial will look and reiterates what is on the line... 30 years in jail if found guilty.

I for one and happy to see a CEO being held responsible for corporate fraud. As an outsider I find it impossible to beleive he didn't know about what was going on. I wonder what a CEO does if not understand the numbers in a company end ensure sales booked are being made. Sure a fraudulent salesperson can fudge a number or two... But billions? Lets see how this plays out.

Vonexus Connection Wrap Up

January 25, 2005

I am finished up with my speech at Vonexus Connection and am ready to head to the airport soon. The venue for this event could not have been more perfect as it is in Las Vegas (actually nearby Summerlin) but at least 30 minutes from the strip. The exact location is a the JW Marriot. I am pretty impressed with the hotel...

Blog Withdrawal

January 24, 2005

If no one has coined the phrase yet, let me be the first… Blog Withdrawal or the inability to share your thoughts with millions (ok I may be getting a bit ambitious here) or at least thousands of people. I blogged thrice on the airplane and couldn’t post anything and nothing could be more frustrating.

To make matters worse there was a three-hour or so delay once we boarded. I knew we were in for a bad time when I opened my Bistro Bag and found and ice scraper and mini-shovel.

ScanSoft SpeechPak

January 24, 2005

There is lots of interesting activity over at ScanSoft, one of the leaders in the speech technology markets. They have a number of recent wins in the video game and automotive market and soon they will be embarking on providing customers with reusable chunks of code, each known as a SpeechPak. The goal is to get companies in vertical markets up and running quickly and some of the first companies to receive threes custom pieces of code will be healthcare, travel and the utilities market.

Packet8 VideoPhone

January 24, 2005

I got to thinking lately that one of the very suggestions I made to service providers has been successfully implemented and sold by Packet8 for over a year. I have been encouraging service providers to strive to provide consumer electronic devices such as cool new WiFi phones as differentiators. What an amazingly sticky way of providing service if these devices don’t work with other VoIP providers. Of course I am in no way discouraging SIP and open standards but I am a realist.

Sennheiser PXC 250

January 24, 2005

The people at Sennheiser were nice enough to send TMC a pair of their PXC 250 noise canceling headphones for review and I had the pleasure of using them on a trip out to Las Vegas. Quite simply I am not sure how I traveled without this nifty gadget before. Frequently throughout the trip I took the headphones off and marveled at how loud reality really is. In addition the headset is light and small, perhaps half the size or less than the bulkiest units on the market.

JFK in the Snow

January 24, 2005

I'm on my way to Las Vegas for the Vonexus connection keynote I am doing tomorrow and I can tell you JFK is the last place you want to be if like clean sidewalks and calm. It is pandemonium here. Thankfully, I found a quiet nook where I can type and spy on my gate as there is some sort of delay. I am not sure how much longer I will have to wait but I picked up some magazines and Jon Stewart's "America" for the flight.

Google VoIP

January 24, 2005

I am seeing more and more speculation on the net regarding Google getting into VoIP. I first learned about this idea from Tom Keating's Google VoIP entry a while back. Seems like an intriguing prospect and Tom discusses how the company may go about providing a service and collecting revenue. I suspect they will call it GVoice or GVoIP, both of which are available... Well the URLs are taken but looks like cybersquatters in both cases.

WSJ Poll: Powell a Failure

January 23, 2005

I think this is the harshest press Michael Powell has received and it comes via a Wall Street Journal poll that as of January 23, 2005 at 11:00 PM EST shows most people who took the poll gave him an F on an A-F scale. The grades are as follows:

A    18%

B    14%

VoIP Growth Areas

January 23, 2005

The demographics of VoIP adoption is something I have been giving great thought to as of late. This past Friday was the early-bird cutoff date for Internet Telephony Conference & Expo and it was the biggest single day of registrations in the last 4 years of this event. I looked at the database this weekend and in the registrations from the past few days and noticed attendees from The Netherlands, Brazil, Canada, Chile, the UK and from every state. Aside from many enterprise customers, I was blown away to see a massive increase in the reseller audience, a larger government showing and as expected an absolutely huge number of service providers -- both Tier One and lots of CLECs and VoIP service providers, cable companies, etc.

Nuvio on FCC

January 23, 2005

I wanted to get some outside perspective on the FCC and Powell stepping down. I noticed Greg Galitzine had a bunch of interviews about Powell and they make for interesting reading. So I also decided to join the party. I asked Jason Talley, President and CEO of Nuvio Corporation, a VoIP service provider for his opinions about the industry and Michael Powell stepping down.

China Obstacles

January 22, 2005

China and WiMAX seem to appear quite often together over at Michelle Pasquerello's WiMAX Blog. Recently she detailed a report that mentions a slew of problems the county must solve on the road to modernization.

Inter-Tel Buys Lake Communications

January 22, 2005

Lots of M&A activity in the IP PBX market with the recent acquisition of Lake Communications by Inter-Tel. On the surface this looks like a good strategic move for Inter-Tel as it it allows them greater access to Europe as well as some interesting new SMB products to add to their arsenal. If nothing more, this acquisition and the acquisition of Vertical Networks by Artisoft show even more optimism in the communications market.

Lead Generation Specialist

January 22, 2005

I found a new title in my travels. The Lead Generation Manager or Specialist. I had never ever seen this title before in all my travels and interaction with companies. So it is interesting to see numerous companies coming to the conclusion that they need a new class of person to help generate new sales.

Nor'easter Musings and Vonexus Connection

January 22, 2005

Connecticut is being slammed by a snow storm otherwise known as a nor'easter as I write this entry. In case you aren't familiar with the term, here is a definition from the weather channel:

A cyclonic storm occurring off the east coast of North America. These winter weather events are notorious for producing heavy snow, rain, and tremendous waves that crash onto Atlantic beaches, often causing beach erosion and structural damage.

Powell and FCC Summary

January 21, 2005

Irwin Lazar is doing a great job of keeping track of the blogosphere "buzz" regarding the resignation of Michael Powell.


Irwin Lazar's "Real-Time" Blog: Michael Powell

LA Times on FCC

January 21, 2005

LA Times article on Powell resigning. Not too VoIP focused but interesting nonetheless.

Exerpt:

WASHINGTON — Michael K. Powell, the controversial head of the Federal Communications Commission who championed speedier Internet connections, tougher enforcement of broadcast indecency rules and greater consumer protection from telemarketers, announced today that he is leaving the agency in March.

Powell, a 41-year-old former Army officer and antitrust lawyer who was appointed chairman in 2001 by President Bush, sent a letter to Bush today indicating his intentions to leave.

Powell Resigns

January 21, 2005

I just read a CNET article about Powell resigning. Sometimes I wonder if I am alone in the world when it comes to viewing true telecom competition. Although Powell was a great public champion of VoIP and fought the states when they tried to regulate and tax this burgeoning industry, the FCC has slowly rolled back the Telecom Deregulation act of 1996. True broadband competition doesn't really exists in this country and worse there were more broadband providers four years ago than today.

Powell Steps Down?

January 21, 2005

Here is a WSJ article on this matter. Whether Michael Powell was good for the VoIP market or not is a question we will debate forever but what we know for sure is that a  duopoly of cable companies and and ILECs remains as he steps down meaning the FCC is a VoIP champion but has instituted policies where ILECS, the companies that pretty much crippled or killed competitive DSL offerings and the CLEC market are now in the position to do the same with VoIP providers.


Michael Powell Steps Down


One thing is for sure, Powell was  a public champion of VoIP and for this reason I am sad to see him go. Still, even though consumer prices for telephone services are plummeting, little credit for this accomplishment can go to government policies that helped wipe out billions of dollars of competitive telecom investments.

Packet8 Charges

January 21, 2005

I received this e-mail about Packet8. I have never heard of any problems with the service but thought I would pass this along to see if others have any problems with VoIP providers.

----------------------------------


This is (name deleted), I have spoken to you some time back and also was asking you that if I could write some articles on the future VoIP telecom business. If you remember our discussion, I was telling you about the Packet 8 and how they are charging even for the incoming calls which is never heard of in this VoIP Telephony industry.

eBay and Google

January 21, 2005

Om writes about eBay missing it's numbers and how it is possible that the ever-expanding network of buyers and sellers could be tapped out. We may have hit a growth wall with this business model. And while Om could be right... We will just have to wait 3 months more to see if this is a trend or aberration.

Session Management Growth

January 21, 2005

Session Management Growth

Yesterday's NexTone Session Management release shows the session border controller market is alive and well. Deregulation and global growth are cited as reasons for the great showing by the company. In fact growth was 260% quarter-over-quarter!

Broadvox VoIP CLEC News

January 20, 2005

Big news in the CLEC market.

Broadvox Limited LLC and Metropolitan Telecommunications (MetTel) today announced a one-year agreement that will enable MetTel, an integrated communications provider, to offer Broadvox's Voice over Internet Protocol (VoIP) broadband services with a suite of local and long distance service packages. MetTel currently serves customers in 14 states and will expand its coverage area to 30 states by the end of 2005.

MetTel will now have the ability to offer Broadvox VoIP broadband services through MetTel's Internet T-1 or DSL Service or through an Internet connection provided by the customer.

Comment Spam

January 20, 2005

Fellow blogger Al Bredenberg forwarded this to me. Hopefully the idea will drastically reduce comment spam on blogs.

GOOGLE MOVES TO OUTSMART SEARCH MANIPULATORS


Google is implementing a new tactic for blocking "link spammers" -- people who use the comment form on Web forums or blogs to place a link pointing back to their own Web site. The strategy is used to trick Google's PageRank technology into boosting a Web site's ranking in its results.


The Apprentice

January 20, 2005

Here is my prediction on the Apprentice that starts tonight... Street Smarts Vs. Book Smarts. Trump will do his best to give the job to a book smart person. Trump has used education to weed out so many people in the board room, I'm confident he will do the same at the conclusion of this series. He will mix up the groups if he needs to so he can choose a book smart person. Lets see how the first episode goes tonight. I may miss it because of my Boston trip but I am sure my wife will keep me posted.

VoIP and Speech Doing Well

January 20, 2005

Big day today. I am going up to the Boston area to meet with VoIP and speech
companies. So far this year I am hearing a good deal of optimism in the
communications space with speech and VoIP being two of the hottest areas of
growth. In the future I will have to try to plan my trips to Mass when it is
summer time as tonight temps are supposed to drop to single digits with lots of
snow. Perhaps my trip will be longer than I thought. Thanks to Verizon EVDO, I
have been connected to the net for the first 60 minutes of the trip so far.

Universal Service Fund

January 20, 2005

The USA Today have a great article about rural wireless carriers and the Universal Service Find.

Excerpt:

The $3.5 billion fund, financed by a 10.7% fee on every long-distance bill, goes mostly to rural phone incumbents to keep basic home service affordable. That's because it's costly for companies to string wires to rural areas with few customers.

Attention Deficit Trait

January 19, 2005

The birth of Attention Deficit Trait. Think being busy and working harder is working smarter? Maybe, maybe not. You may just have ADT. I would venture to say all regular bloggers have this and according to this ComputerWorld article it is addictive.

Philippines VoIP

January 19, 2005

So while we're sitting around in the US trying to figure out if VoIP providers need to be regulated, taxed, contribute to the Universal Service Fund, etc... We sometimes forget that other countries are going through similar regulatory debates. Case in point is the Philippines where the debate rages on how to legally define VoIP, etc.

Here is an excerpt of an article discussing the issue:

Quintum VoIP Contest

January 19, 2005

Quintum is giving away $25,000 of VoIP equipment to the winner of a contest that displays the most innovative use of VoIP and Quintum's products in an application. The grand prize consists of $25K in free Quintum Tenor MultiPath switch and gateway products. The winner will be announced at Internet Telephony Conference & Expo in Miami February 22-25.

VoIP Report

January 19, 2005

Interesting VoIP report over at Tom Keating's blog.

Excerpt:

As more cable providers turn to VoIP over the next few years, total worldwide cable telephony subscribers will pass the 14 million mark by late 2005, and grow to over 22 million by year-end 2008.

D-Link VoIP Unlocked

January 19, 2005

SIPphone Inc., the VoIP ( define - news - alert)-based calling service from MP3.com’s founder Michael Robertson, today announced the immediate availability of the D-Link Broadband Phone Service VoIP Router DVG-1402S. The new router created by D-Link—not intentionally restricted to a particular VoIP service, can be configured for use with any SIP standards-based VoIP service, with no fees or penalties to the customer.

Read DVG-1402S: The First Unlocked VoIP Router? for more on this story.

China Vs. India Wireless War

January 19, 2005

Michelle Pasquerello claims India, not China may be the next WiMAX leader at least in deployment. The two countries are positioned well to exploit this technology. Michelle further points to a report that says China is slowing and India is growing. Behold the birth of the wireless wars. Forget nukes, its all about radio signals and bandwith.

Save $300 on Internet Telephony

January 19, 2005

VoIP 2.0 is becoming a reality. The buzz around ITEXPO and VoIP 2.0 is incredible. We are receiving amazing amounts of feedback on how VoIP 2.0 is the future of IP telephony.

This Friday, January 21, 2005 is the early-bird deadline for Internet Telephony Conference & Expo. Our conferences are selling at a record pace... We are up 100% on overall attendance and I can't wait to personally greet you all.

Getting back to the show... If you sign up by Friday you will save $300. You still get the conference guarantee no other related event will offer you. Thanks for reading my blog and I hope to see you at the show.

TalkFree Telecom Interview

January 19, 2005

Mike Scheele has started and raised capital four telecommunications companies in the past decade including RateXchange, New Global Telecom and IP Deliver. Most recently he started TalkFree Telecom and he is the co-founder and president of the company. I decided to interview him to get his perspective on why he started  a new VoIP company and how he plans on competing in this high-growth and highly competitive market

Tell me about the companies you started in the past. Give us a history of your past in telecom.

Empirix, Spirent and Westell

January 19, 2005

The testing market has been very active lately as Empirix the company that makes Hammer test equipment recently purchased CT Labs. Chris Bajorek, the head of CT Labs is well respected and will continue to run the labs according to Steve Gladstone the VP and General Manager of Empirix and is also well-respected in the VoIP testing market. CT Labs was initially tied to CMP's Computer Telephony magazine (thus the name of the labs) and performed their outside reviews. That magazine changed names to Communications Convergence and is no longer being published.

I would say this is a very smart move for Empirix as Chris and his lab have a bunch of strong relationships with vendors such as Genesys Labs and others.

Open Source Telephony With Sangoma's CEO

January 19, 2005

I recently had a chance to interview Sangoma's CEO David Mandelstam... His company makes boards for open source telephony systems. Open source PBXs are all the rage these days so I decided it would be useful to get the perspective on this market from a company that makes its living selling hardware that is intimately tied to Linux telephony. Here is the Interview with David Mandelstan:

Carnivore Loses Teeth?

January 19, 2005

Tom Keating has some interesting observations of the FBI eliminating the carnivore program and the relatd VoIP program, Dragon Net.

Dashboard Light Longevity

January 19, 2005

This release does not belong in my blog but it reminded me of being in high school driving a used 1970's Cadillac with a broken dashboard light. At the time it cost hundreds of dollars to fix so I never fixed it. Hopefully my kids won’t go through this as well. And hopefully their car(s) will have air conditioning.

Data Connection Sells Megaco to Fujitsu

January 19, 2005

You don't hear too much about Megaco anymore so I thought this release about Data Connection, Fujitsu and Megaco (H.248) was worth passing along.

Excerpt:

Data Connection’s Megaco/H.248 Protocol Stack Selected by
Fujitsu Telecommunications Europe Limited

Fujitsu Utilizes DC Megaco in GeoStream Family of Access Products

London, UK: January 19, 2005. Data Connection Limited (DCL), the world's leading provider of communications protocol software, announced today that Fujitsu has licensed Data Connection’s DC Megaco (H.248) software for use in their GeoStream Access Gateway product line.

Loquendo Speech News

January 19, 2005

Big news in the speech space. I like the ability to have so many different languages supported: Argentinean, Brazilian, Castilian Spanish, Catalan, Chilean, Dutch, French, German, Greek, Italian, Mexican, Portuguese, Swedish, U.K. and U.S. English.

Lucent's Profit Slips

January 19, 2005

According to TheStreet.com Lucent increased revenue on a year-over-year basis by 3% to $2.34 billion. The problem is this number fell short of the $2.4 billion dollar analyst estimate. "While the wireline market remains a challenge in the near term, we continue to execute on a long-term strategy of investing in areas that are critical to our vision of convergence such as next-gen optical, VoIP, broadband access, and mobile high-speed data, as well as services, government and emerging markets," CEO Patricia Russo said.

It is amazing to hear optical is back.

Yahoo Earnings on Fire

January 18, 2005

You don't to be a genius to understand how much ad revenue is going to the web. It is quite amazing and is seems like most dotcom predictions are coming true just like the VoIP predictions are. The one interesting point in all of this is that the earnings of the two industries are intertwined as telecom and more specifically VoIP ad dollars are pouring into the web at an astonishing rate. Here is a release about Yahoo's record earnings.

2 VoIP Articles

January 18, 2005

Apparently ComputerWorld thinks they are
Internet Telephony Magazine

VoIP: Ready for Prime Time

A VoIP Security Plan of Attack

BroadVoice 800 Numbers

January 18, 2005

One day 800 numbers won't mean anything as we will all have VoIP and cell phones with unlimited calling plans. In the present, 800 numbers are enhanced service offerings that VoIP service providers use to lure customers. I suppose toll-free numbers are about as commoditized as  a service as there is so I am not surprised to see it as a victim of a price war. Whereas Vonage will charge you $4.99/month for this service with 60 minutes of free long-distance bundled in, BroadVoice charges you $1.95/month for the same service.

Supreme Court Decides on Broadband

January 18, 2005

Important news on the US Supreme Court and their decision on broadband services. As the release says, this ruling could have an extremely negative effect on the business of providing VoIP services and service providers in general. Hopefully at least one of the justices is a Vonage user. If not, surely Skype

Release:

Local CLEC Provides VoIP

January 18, 2005

A local CLEC (to TMC anyway ) becomes a VoIP service provider.

excerpt:

eLEC's VoX Deploys Packet Telephony Technology and Begins Offering VoIP Services Nationwide

WHITE PLAINS, N.Y.--(BUSINESS WIRE)--Jan. 18, 2005--eLEC Communications Corp. (OTCBB:ELEC), a local telecommunications company in White Plains, NY, today announced that its wholly-owned subsidiary VoX Communications has successfully deployed its packet telephony technology, and is now offering local and long-distance residential and business Voice Over Internet Protocol (VoIP) service nationwide.

In addition, Chairman and President of the International Packet Communications Consortium (IPCC) Michael Khalilian welcomed participation and membership of eLEC to the IPCC saying, "eLEC has a unique status among CLECs by having traditional TDM networks in addition to VoIP platforms and service offerings." The IPCC is the industry's leading international association dedicated to advancing the deployment of VoIP and packet communications technology.

Mobile Phones To Control PCs

January 18, 2005

Toshiba said it has developed the world's first software to enable users to operate their computers remotely via mobile phones.

Military VoIP

January 18, 2005

Dial Thru International to provide VoIP service to US soldiers in Iraq.

Emprix Improves Nortel's MPS 1000

January 18, 2005

Any product that keeps customers happy is a something worth investigating. In this case, Empirix has developed a product that monitors Nortel IVR systems and helps them become more efficient and keep customer service at it s peak.

 

EMPIRIX LAUNCHES NEW SOLUTION TO HELP COMPANIES MANAGE AND IMPROVE PERFORMANCE OF NORTEL NETWORKS MPS 1000

OneSight for Contact Centers now combines automated voice transaction monitoring with built-in knowledge of Nortel MPS environments to help organizations identify potential problems faster, and shorten mean-time-to-repair

BEDFORD, Mass. - Jan. 18, 2005 - Empirix® Inc., the leader in helping organizations strengthen customer loyalty through assured Web and voice application performance, today launched a new solution to help companies manage and improve the performance of Nortel Networks MPS 1000 interactive voice response (IVR) platforms.



Telecom Ad Spending Increases

January 18, 2005

Andy Abramson points out today that telecom companies will be spending more and more ad dollars online. One of the reasons for this is the rise of the do-not-call list which has made it less effective to use the the telephone to sell. Companies such as service providers need to find new marketing mediums and the web becomes the beneficiary. What is more interesting to me is the rise of the affiliate program. These sorts of offers by service providers were hot in the nineties and then fizzled. It is once again a good move to become a telecom affiliate.

Cbeyond Does VoIP in Chicago

January 18, 2005

Cbeyond will provide VoIP service to Chicago businesses. Focusing on primarily small business, they will be adding Chicago to the other markets they serve such as Atlanta, Dallas-Fort Worth, Denver and Houston.

Release:

Cbeyond Communications Enters Chicago Market VoIP Provider Specializes in Small Business Needs

CHICAGO--(BUSINESS WIRE)--Jan. 18, 2005--Cbeyond Communications announced today that it has begun offering its integrated Voice and broadband Internet service to small and medium businesses in Chicago, Illinois.

Deloitte Top Telecom Trends

January 18, 2005

A good overview of what is happening in telecom, this telecom trends report is quick read and focuses on VoIP, WiMAX, and RFID.

Excerpts:

Deloitte's Technology, Media and Telecommunications (TMT) industry group today announced its predictions for the global telecommunications industry in 2005, forecasting a year of significant milestones, as well as difficult questions. "Fixed operators will continue to reap the benefits of superior voice quality and reliability in 2005, generating billions of profitable voice minutes over the course of the year. However, they will face increasing challenges from low-cost operators, mobile operators and Voice over IP (VoIP).

Blogging: True News Delivery

January 17, 2005

Somewhere between websites and weblogs we lost our political correctness. If you have ever listened to George Carlin, you know he has made fun of how we take words that are accurate and water them down over time until they are almost meaningless. This is the rise of political correctness.

Here is the George Carlin skit as a reference:

I don’t like words that hide the truth.

Please Book Your Hotel Room For ITEXPO Now

January 17, 2005

Please book your ITEXPO Miami hotel room now if you plan on attending. This is not a sales pitch. I don't want to sound like I am giving a shameless plug for the show. We have filled our block and the hotel wants to raise the rates. We are doing our best to negotiate in your favor -- to save you money. The hotel will sell out soon so please book now if you plan on coming to the show.

VoIP Confusion

January 17, 2005

I came across this release today and you can see an excerpt below. I can't figure this deal out. Logical Exchange is the name of the company and their phone plans are similar in cost to Packet8 or Vonage. They don't have an ATA so it is PC to phone service that is similar to Skype but they compare themselves more to Vonage and AT&T.

RSS Feed Promotion Tool

January 17, 2005

I don't focus on RSS tools but since this is a blog, it seems most of you will be interested in anything xml and RSS. Hope you find this release useful.

k.soft releases RSS Submit - RSS feed promotion tool

Philadelphia, PA, USA -- 17 January 2005 -- k.soft announces the release of version 1.0 of RSS Submit, a utility to automatically submit RSS feeds to the RSS search engines and directories, for Windows 95/98/NT/ME/2000/XP.

As more web masters begin to incorporate blog and RSS feed technology to distribute their content, they may soon realize not enough readers know about their feeds.

China To Win WiMAX Race?

January 17, 2005

WiMAX: Just another market China will lead in. With government control of spectrum, less concern about powerful radio frequency emissions and the desire to win every race, China is a formidable force in WiMAX. Michelle Pasquerello has an interesting perspective on this trend.

New Kontron ATCA and AMC boards

January 17, 2005

Kontron announces new ATCA and AMC boards:

Kontron AT8001

AT8001 – flexibility of dual AMC support
The Kontron AT8001 ATCA processor board significantly increases the design options for wireless, telecom applications with its support for two AMC module slots. Powered by a low voltage, high performance Intelâ Xeonâ processor up to 2.8 GHz, the AT8001 provides high interconnect performance, ideally suited to support any number of high throughput I/O communications modules.


The AT8001 feature-set includes dual Gigabit Ethernet and dual Fiber Channel on fabric interface, dual Gigabit Ethernet base interface, 8 GB of DDR-II 400 SDRAM, plus MontaVista Linux Carrier Grade Edition (CGE) and IPMI v1.5 support.

AM4001 – superior processing and flexible interconnect topologies
The Kontron AM4001 AMC module features the low power, high performance of an Intel Pentium M processor up to 2 GHz and the Intel E7320 chipset.

From IVR Hell to Heaven

January 17, 2005

Tom Keating writes abou Parus Interactive and how they may one day make it FUN to call a company's IVR system. When you throw in VoIP, SIP and speech technology together, perhaps you get the next retail (VoIP, CRM, Speech) killer app.

Hosted VoIP With Your Fish & Chips

January 17, 2005

Broadsoft scored a win selling a hosted VoIP solution to InTechnology in the UK. Using their own network and adding IP Centrex to an array of offerings from VPNs to backups, InTechnology sees hosted VoIP as just another managed service.

Excerpt:

AlwaysOn launched a similar service last year, and Dimension Data has also signed a deal with Broadsoft. Vonage, a US VoIP service with a strong consumer and single-user bias, launched in the UK in late December last year.

"In Europe there could be up to 45 million broadband lines," said Gareth Williams, market analyst at InClarity. "If hosted VoIP is only a small percentage of that total, you're still looking at a very healthy market."

Verizon Sued Over Crippled V710 Bluetooth

January 17, 2005

I finally switched over from GSM to Verizon a few months back because of the Motorola V710 bluetooth enabled phone Verizon touted in its ads. Verizon has the best network bar none and they often take advantage of their network superiority by locking customers into longer-term contracts and now intentionally disabling features on their phone. I wrote about Verizon disabling bluetooth features on the V710 in October of 2004.

Motorola V710 with Crippled Bluetoth


Generally I have been unhappy with the bluetooth capabilities of the phone as not only can I not sync with a PC to download address books or photos, etc, I also have problems connecting the phone with a few of my bluetooth headsets. I have searched the web and haven't seen anyone duplicate these problems.

VoIP Peering Sees The Light

January 17, 2005

GigaBeam and Stealth Communications Expand VoIP and IP Services in the New York City Area. Excerpt:

HERNDON, Va., Jan. 13 /PRNewswire-FirstCall/ -- GigaBeam Corporation (BULLETIN BOARD: GGBM) , announces an agreement with Stealth Communications(R) for installation of its ultra high speed WiFiber(SM),(TM) wireless fiber solution. GigaBeam's WiFiber provides communications access with the capacity of fiber but with significantly less latency than fiber to enhance Stealth's unique communications services offerings. Stealth is New York City's largest Internet gateway and offers Internet & Ethernet access, VoIP, and data services to service providers, financial institutions, enterprises and government agencies.

D-Link DVG-1120M Behind a Router

January 17, 2005

I received this e-mail today. The answer is that I have not gotten the DVG-1120M to work behind my router. I tried and gave up. AT&T's Gary Morgenstern told me at the time that you couldn't put this device behind the router.

Joe Staples Joins Interactive Intelligence

January 17, 2005

Joe Staples, an old friend and industry veteran joins Interactive Intelligence.

High Density VoIP Gateways

January 17, 2005

Designing high density VoIP gateways just became a bit easier with the introduction of the MTN4300 media gateway module from Performance Technologies (article). This solution offers over 2,000 ports in PTMC format and the company claims the highest port density and lowest power consumption on the market. Currently in beta, expect the product to be released in April 2005.

Preventing Spam Over Internet Telephony

January 17, 2005

Will Spam over Internet Telephony or SPIT hurt VoIP? Here is an article with an interview with Altigen CEO, Gilbert Hu. This piece is well written and discusses some of the potential pitfalls of VoIP deployment as well as solutions to keep you protected.

WiMAX and 3G Converge

January 17, 2005

Alvarion and Lucent work together enabling service providers to support WiMAX, third-generation (3G) mobile (CDMA2000® and W-CDMA/UMTS), and WiFi.

Wireless VoIP Peering

January 16, 2005

VoIP peering is assisting wireless carriers as well as those of the wired variety.

Here is a link to a good VoIP peering article.

Here is an excerpt from a related release:

InfiniRoute Networks Launches First VoIP Peering Service for Wireless Carriers

InfiniRoute Networks Inc.
(http://www.infiniroute.com) has announced the availability of its Voice over IP
(VoIP) peering service for Wireless Carriers. InfiniRoute's Managed VoIP
Peering (MVP) service, launched in 2004, was the industry's first carrier-
neutral VoIP Peering service to integrate and manage voice and IP routing for
wireline, wireless and emerging carriers.
 





InfiniRoute's MVP service now provides mobile carriers with the ability
to terminate and receive international traffic using cost-effective, high
quality VoIP technology.

VoIp Investments

January 16, 2005

Motley Fool did a story on VoIP and it was optimistic as you would expect. No surprises in here just some fairly obvious commentary. Still a good overview of VoIP investments and i am generally a Motley Fool Fan. Here is an excerpt:

 

Although this technology has been around for years, the high-speed Internet connections required for VoIP were not widely available. The long-distance carriers didn't see this coming in the early days, but now it has caught their attention.

ITEXPO: New VoIP Products

January 16, 2005

Hitachi Cable has a new WiFi telephony phone: The IP-5000. Epygi and Intertex catch SIP fever and ABP distributes it all.

 


ABP will present new products at the Internet Telephony Show in Miami!

 

ABP Technology today announced they will have their latest VoIP products including Hitachi Cable’s Wireless IP Phone, SIPURA Analog Telephony Adapters, Epygi IPBXs which now support SIP phones, and Intertex’s new SIPswitch on display at TMC™’s INTERNET TELEPHONY® Conference & EXPO Miami 2005, February 22-25, 2005 at the Hyatt Regency Hotel in Miami, Florida. INTERNET TELEPHONY® Conference & EXPO is the nation’s premier event for showcasing leading cost-saving and cutting-edge IP telephony products and services.

“ABP’s participation at INTERNET TELEPHONY® Conference & EXPO is a primary reason why this show is widely recognized as the industry’s #1 venue to test, compare, and learn about the benefits and cost-savings inherent in IP telephony products and services,” said Rich Tehrani, TMC President and conference chairman.

Skype Community

January 16, 2005

A number of dating services are exploring adding VoIP to their offerings as it makes perfect sense to allow people to prospective dates to speak with each other and not give out their phone numbers. For dating services, VoIP is just another moneymaker but if you buy into my ideas about us being on the verge of new paradigms in VoIP which I call VoIP 2.0, you will see that VoIP allows a number of totally new business models to emerge.

I read an article today titled Single and Skype?

VoIP Your McOrder

January 15, 2005

It is amazing to see how much VoIP has helped call centers evolve into the IP contact center and further allows organizations to dramatically improve customer service while reducing cost. VoIP is to the contact center in this decade what the ACD was in the eighties and the predictive dialer was in the nineties. As IP contact center technology evolves, low tech industries we don't associate with VoIP start to catch on to the notion of using packet based technology to allow their business to improve while lowering overhead.

The drive through window is something we don't associate with high tech and worse yet many of us associate ordering from a drive through as a necessary evil.

Keynoting the Vonexus Connection Conference

January 14, 2005

Recently I was honored by Vonexus and invited to be a keynote speaker at their first-ever Vonexus Connection Conference. Vonexus is a wholly owned subsidiary of Interactive Intelligence with some impressive technology. The conference is targeted at resellers and will be held in Las Vegas. Hopefully you can come out and see me speak.

This is what I will be covering:

VoIP 2.0: The Future of IP Telephony

Rich Tehrani, VoIP evangelist and industry luminary will be discussing the transition of VoIP from its infancy to where we are now… VoIP 2.0.

The Best VoIP Investments in 2005

January 14, 2005

I get this question a lot. Where would you invest in the VoIP space? How would you position yourself to profit from the hyper-growth of the voice over IP market? I figured a column on the topic made senses so I could share my thoughts with hundreds of thousands of people instead of just a few at a time.

VoIP Market To See 100% Growth in 2005

January 14, 2005

It is now official... We are now 100% higher in pre-registered attendance for Internet Telephony Conference & Expo on a year-over-year basis, the same number of days out. To put that in perspective, this is what was said in the VoIP Industry about our Miami show last year (February 2004):

"This place is a mad house"
- Debora Glennon, Nortel Networks

Ready For Voip?

January 14, 2005

Alan Clark, the President and CEO of Telchemy has done a lot for VoIP. First off he runs a site called VoIPTroubleshooter.com which is a great help to developers and IT people. More recently he came out with a document called Six Steps To Getting Your Network Ready For Voice over IP. The document is a good reference if you are looking to get started with the VoIP deployment process.

New Baby Named Yahoo

January 14, 2005

I get the feeling irrational exuberance is right around the corner.


Couple who met on the Net name their baby "Yahoo":

[World News]: London, Jan 14 : A Romanian couple that met each other on the Internet has named their baby "Yahoo", the Daily Times reported today.

Nonu and Cornelia Dragoman say they had a virtual relationship for three months before seeing each other. Cornelia told Libertatea newspaper:

"We named him Lucian Yahoo, one name after my father and the other from the computer. These were the two elements which guided my life." The baby was born a few days after Christmas last year. (ANI)



Ruggedized WiFi VoIP

January 14, 2005

Tom Keating made some great VoIP predictions in his blog recently and one of them came to mind this AM when I happened upon a new product, the mNode300 from Telabria, a ruggedized WiFi access point with a separate radio for backhauling network traffic. This device is aimed at students and other public sector locations. Tom's prediction about this topic is below:

7) Colleges ramp up on VoIP
When I was in college 11 years ago they just added Ethernet to the dorm rooms.

Cisco Services Push

January 14, 2005

Om Malik writes today about Cisco's secret plan to go from from pure hardware to value added services. This is the only option Cisco has in my opinion. It is obvious that Cisco has products that are either 100% commoditized today or will be soon. Witness the rise and acquisition on no-name Linksys in a matter of a few years. Routers and switches will likely all be made by and sold by Chinese companies soon. Competing on price is not a strength of today's Cisco. The company sees the writing on the wall and will have to make money in some other area. IBM and HP have evolved from hardware to services. Cisco is next.

VoIP Security: Who Will Be The Next T-Mobile?

January 14, 2005

Today's hot topic is VoIP security and while there haven't been any huge break-ins into VoIP systems that I am aware of I am aware that according to the WSJ, T-Mobile recently had their computers broken into and customer names and social security numbers were accessed. The bold section below doesn't sound too good but I must admit I slept through much of history class so if there was a day we went over "mutual assistance legal treaties," I was either dreaming or absent.

Nonetheless we seem to have one of these with Russia. Who would have guessed?

Navini Networks WiMAX in the Jungle

January 13, 2005

I always wanted to go to Mauritius and it took me a while to find out exactly where it was located after I first learned about the existence of this almost magical island. Now I see Mauritius will have WiMAX by the time I get there. Here is an excerpt from Michelle Pasquerello, TMC's newest blogger. She will be focusing on WiMAX for now.

Cisco's Urge To Merge in VoIP

January 13, 2005

There was a time in 1998-2000 that Cisco's Peter Alexander would walk TMC expos looking for acquisition targets. Cisco acquired a number of telecom companies at the time -- from unified messaging to contact center players. I lost touch with Peter around the time the bubble burst and don't know who handles telecom acquisitions these days. Whoever is in charge...

Uniden VoIP Supports 10 Phones

January 12, 2005

In the blurring world of consumer electronics and VoIP this release shows how VoIP products are generally superior to their traditional telephony counterparts. It is interesting to note that while many of the services that we take for granted when we use VoIP could just as easily be made available on PSTN circuits but for whatever reason providers never give these services out. For example, we at TMC have been evangelizing unified messaging for about a decade but it took VoIP to make it popular.Similarly home phone systems typically maxed at a few phones. My Panasonic kx-tg4000b can support a lowly 4 phones which I always thought was a good number.

TMCnet.com The 2,888 Most Popular Web Site!

January 12, 2005

Last week I apologized for our site being down as we were experiencing tremendous web activity. Our site traffic sets new records every day it seems. We had to rush and order new equipment to handle the load. In my blog entry I pointed out that TMCnet was in the top 4,871 sites on Alexa.

Viral VoIP Marketing

January 12, 2005

Yesterday I wrote about viral VoIP marketing and how a company like Voiceglo is paying to increase the viral nature of their software via TV ads. Covad used a different approach... They actually have  a VoIP movie. The movie came out in September, 2004 so I don't in any way want you to think I am breaking news, just looking at all the different ways you can market.The movie is pretty good actually.

Why Don't All VoIP Shows Come With a Guarantee?

January 11, 2005

I received a call today from a telco blog reader who asked if we were serious about our conference guarantee at Internet Telephony Conference and Expo. Of course I replied "YES" and he asked why we have never seen this policy before in the industry. I answered that it could be because that this industry has so many financial alliances between show producers and vendors in the industry... These show producers on the take would lose money if they offered any refund. They would take a bath.

Indiana Telco Regulation Explained

January 11, 2005

I came across Wetmachine today and read just one article about the dire legislation situation in Indiana and wanted to cry. To sum it up the incumbents are doing their best to keep the state from providing any service such as broadband or telecom to their constituents. Here is a link to a digest of the Indiana Bill. Here is an excerpt.

VoiceGlo VoIP Service

January 11, 2005

According to my colleague David Butcher, Assistant Editor of Customer Interaction Solutions Magazine, VoiceGlo has been busy. His witty VoiceGlo article points out how many simultaneous things VoiceGlo is doing like letting their GloConnect product connect to 600 million instant messenger users, such as AOL, Yahoo, MSN and ICQ. Yesterday's Will PhoneGAIM Unseat Skype blog entry also hinted the way to take Skype out is with messenger integration. After all, 50 million Skype downloads is tough to compete with if you don't have a built-in network of your ownDavid further points out that VoiceGlo is running a massive ad campaign and actually lists the stations where you can see the ad.

Broadlook Finds You New Customers

January 11, 2005

I had a chance to talk with Dan Hughes of Broadlook about how their company has progressed since I wrote about them in Customer Interaction Solutions in June 2004. If you recall, the article was titled, Innovation Returns to CRM and Contact Centers. The company makes a suite of needle in the haystack customer profiling tools.One of the products I wrote about before was Broadlook Profiler and it is now in version 3.0 and has a bunch of great tools to help with finding people on the vast Internet. Using a  list of web sites it can find specific people in companies by searching the Internet by title and it can even pull up bios on these potential customers.The software takes the laborious process out out of sales and marketing and automates manual research.

Death of the Personal Blogger?

January 11, 2005

Om Malik writes a great piece on the death of the personal blog which I agree
with. From a  search engine standpoint, the larger sites that aggregate
blogs always have the advantage as well. This wasn't really mentioned in the
article but I have noticed this trend. I have also noticed may independent
bloggers being solicited by large sites to write based on ad revenue share
programs.




An Interview With The CEO of Vertical, Bill Tauscher

January 11, 2005

I spoke with Bill Tauscher the chairman and CEO of Vertical, the company that was known as Artisoft... For those of you with a long history in telecom, you know Artisoft has been in the business for ages, first catering to developers by producing CTI applications and later deciding to build and sell a PC PBX. I was always impressed with their marketing and their products. Our TMC Labs reviewed a number of their offerings and they always did well. They recently purchased Vertical Networks, a company that also makes PBXs and Bill tells me the reason for the name change is the company is new and more than twice the size of the old Artisoft.

Government and Reseller VoIP: Two Hot Areas for 2005

January 10, 2005

The military is not letting up on VoIP adoption. Some huge military bigwigs will be at attendance at ITEXPO and this is the 3rd year in a row we've seen a large and growing government presence. It is probably better that I don't tell you which branches but suffice it to say that VoIP is playing a more and more important role in military and government communications and we are glad to do our part to serve our country. Another area of massive attendance growth is the reseller space where we have dedicated reseller sessions focused on this group.

VoIP IC Revenue Skyrockets

January 10, 2005

This is amazing. Every facet of VoIP is hot from software to hardware to prepaid calling cards. You name it. Today I came upon an In-Stat release that says VoIP IC market growth will be tremendous from $137.6 million in 2003 to $938.4 million in 2008.

Ixia IxVoice 3.10 tests VoIP and Packet over Cable

January 10, 2005

With today's news about Comcast getting in VoIP, the question is now, who isnt in VoIP? All cable companies, ILECS, CLECS, wireless providers. Basically everyone wants a piece of the pie. Talk about timing...

Kodak EasyShare One

January 10, 2005

While there were so many interesting announcements out of CES I am positive the most important one was overlooked completely by most. For years I have been predicting that video cameras would one day be WiFi enabled and the entire video conferencing industry will grow exponentially once this happens. It was my dream, my prediction, my desire. Today that dream has come through. Not entirely but enough to say that we are heading in the right direction and the future is bright.

Will PhoneGAIM Unseat Skype

January 10, 2005

When you are number one, you have a permanent bull's-eye on your back and such is the case with Skype, the company that generates a hundred thousand downloads in the time it takes some of us to have lunch. By the time I post this there will be over 50,000,000 Skype downloads. Still, not as many as McDonalds has served but impressive nonetheless and more Atkins-friendly to boot.So should it come as a surprise that Skype competitors are are lined up many-deep to try to unseat the current download champ from their lofty perch? When Tom Keating recently wrote PhoneGAIM Targets Skype, I had to stop and take notice because these guys have a great piece of software that could really legitimately challenge Skype.Tom reports that the  software allows pc to phone service but more importantly allows for free VoIP calls between IM users such as ICQ, AOL and MSN!How does Skype fight such an open system and with 50 million downloads do they even need to?

Is SBC Sprinting to or Away From VoIP?

January 10, 2005

There comes a time in all of our lives when we have to get from point A to point B and it is pouring rain and you left without an umbrella. Personally my least favorite rain is the small drops coupled with a high-speed wind... You know, the kind that hurts your face. If you are like me when caught in such situations, you begin to think about the benefits of sprinting to point B, versus casually walking.

Then there is that quick walk that you can do that is right about in the middle.

Legerity Teams With Vocal on VoIP ATA

January 10, 2005

With all the new service providers rolling out VoIP service, the market for CPE equipment is on fire... Growing at alarming (meaning very good... Not the alarm that wakes you up in the morning)rates. Many companies want a piece of this growing pie.

Million Dollar Baby a Cross Between Rocky and Beaches

January 10, 2005

I saw Million Dollar Baby this weekendIf you like Rocky and Beaches, you will love this. Tips:Drop by CostcoBuy the largest container of Kleenex you can findSee movieUse Kleenex sparingly so as not to run out.

BayPackets and Epana part 2

January 10, 2005

I wrote about BayPackets supplying VoIP technology for the Epana prepaid calling card network today and wasn't able to get these questions and answers into the last entry. The following is an e-mail interview with Ken Epps, President & CEO of BayPackets on their view of the future of prepaid calling cards:

BayPackets Brings VoIP to EPANA Prepaid Calling Cards

January 10, 2005

While service providers were busy laughing at VoIP in the late nineties the one market that embraced VoIP and was responsible for keeping many VoIP players alive during the downturn were the prepaid calling card companies. Think about it, you have an unbranded (for the most part) service that doesn't require high levels of quality. Consumers were happy to speak so cheaply and weren't phased by dropped packets. The activity in prepaid isnt dead. In fact there seems to be lots of room for growth.. Here is a release from Epana Networks and Bay Packets about their latest collaboration to bring VoIP into the calling card business.

Video is the Minitel Star

January 9, 2005

The French have always been an enigma to me. They go on strike around the clock, have a restricted work-week of 35 hours and they still do reasonably well financially as a country despite the fact that they have untold weeks of vacation at a time. I don't know how long you can keep up such a lackadaisical pace of work in a global economy but so far so good Something the French don't get credit for too often is the Minitel system which did some of the same things the Internet now does for many of us... Helps with directory assistance.

Andy, Jeff and Tom are Wrong Yet The Earth Still Spins?

January 9, 2005

If you haven't been watching, you missed some some serious Skype controversy in the blogosphere. Some of the most frequent and best-known VoIP bloggers Andy Abramson, Jeff Pulver and Tom Keating are wrong according to this post from Stuart Henshall titled, It's Not Skype. The story goes as follows. January 7, 2005 Andy reported the Skype Answering Machine is insecure and if you have multiple clients running one person can hear what the other person is saying.

Will VoIP Complexity Hamper its Growth?

January 9, 2005

Sometimes I get to thinking, are we overdoing this whole technology thing? Sure I love to print digital photos at home and get my e-mail on the road but now I need to constantly buy paper and ink as well as fix paper jams and of course bring a Blackberry charger everywhere I go. Besides using more and more technology, we are all suffering from CMS or crappy manual syndrome which is often the manifestation of a manual written in Asia in a language from the region and translated by the lowest paid translator who happened to be in the company cafeteria at the time the translation was needed. I swear I would make a small fortune proofing these things for companies...

Service Providers, Follow The VoIP Money into the Enterprise

January 8, 2005

Following up on yesterday's blog entry, Service Providers: Follow the VoIP Dollars, another area which is obviously ripe is the business market. The last 10 years have been an interesting period in technology as it seems the tide has shifted in the way technology is adopted in the world. In the eighties, technology was adopted in the enterprise first and then migrated to the consumer. This is how it was with the PC and the laptop, the word processor, the color printer, the fax, the laser printer, etc.

VoIP Regulation, Where are we headed?

January 7, 2005

VoIP Regulation is getting lots of press these days so I decided to do a VoIP Regulation e-mail interview with Steven Ivester of VoIP Inc. who has some unique insight on our market and where we are headed as well as the pitfalls of over-regulating an burgeoning industry. Here is an excerpt:

Are we one Step Closer to VoIPOD?

January 7, 2005

Here is a great story on the Motorola/Apple iPhone partnership. Interestingly the concept of a VoIPOD is getting closer but not in the way I intended. Service providers should be looking at the iPOD/iTunes model as how to sell bundled hardware and software and most importantly reduce churn. Problem is, this article (excerpt below) starts off by saying an angry Apple customer is suing because they cant use their iTunes software on other devices.

TelTel a Skype Killer?

January 7, 2005

I am probably behind the curve on this one but TelTel seems to be in a position to really give Skype a hard time. Where Skype doesn't support SIP, TelTel does and as such the industry will rally around it. Are industry insiders enough to stop the Skype euphoria and get everyone to switch to this relatively new SIP based client? Time will tell.

TMCnet: The Communications Site With the Most Traffic

January 7, 2005

TMCnet's Jan 5th Alexa Traffic

I apologize if you have been getting server errors when trying to get to TMCnet. We have been overwhelmed with traffic lately and have almost doubled our traffic from a  month ago. BTW, over 350,000 visitors came to TMCnet last month, a record!According to Alexa (a division of Amazon.com), TMCnet is the highest ranked communications media site on the Internet. In fact our traffic puts us in the top 12,000 sites in the world! Alexa rankings are unusual as lower numbers are better. Take a look for yourself and feel free to compare.

NEC Resells Contactual Hosted Contact Center in Austrralia and Beyond

January 7, 2005

Scoop! NEC has taken Contactual's software and is now hosting contact centers in Australia initially and then rolling out worldwide. NEC sees this as service replacing their low-end CPE environment or less than 50 or 100 seats. I spoke with Contactual (formerly White Pajama) founder Mansour Salame about this new partnershipNEC is making a bold move to compete against their own installed based. It will have the same functionality as Contactual. The product will be renamed Agent 99 (Think Get Smart)This is a huge endorsement of the hosted model and VoIP. Hats off to Contactual and NEC.BTW I wrote about Contactual in the January 2005 edition of Customer Interaction Solutions available soon.

Does Passion Somehow Equate To The Best Educational Experience?

January 7, 2005

Service Providers: Follow the VoIP Dollars

January 7, 2005

So where will service providers make money if prices in the US are eroding so quickly? The answer is elsewhere, which is why companies like Vonage are launching VoIP service in the UK. While the media (myself included) obsesses endlessly about who will win the VoIP service wars it is obvious we are experiencing global myopia when we don't consider the ramifications of the arbitrage opportunity where telephony rates orders of magnitudes higher than in the states.If my entry yesterday Triple Play to Quadruple Play: 92% of us Want a Single Bill! is accurate, and greater than 50% of the US population opts for a single provider of voice, video and data, then how will the market play out? Either every VoIP service provider will have to provide video and data or there will have to be agreements between providers allowing them to easily sell each other's services.This latter example is not far off from what is happening with agreements between SBC and Dish Network.

The Importance of VoIP Security

January 6, 2005

Tom Keating recently blogged about VoIP security and I wholeheartedly agree with his comments. The way  see it the holy grail of hacking is to be able to get access to conversations. E-mails have been stolen, credit card numbers, social security numbers and VoIP is the next target. We often don't think about the ramifications of IP telephony the way we should.

New Skype version 1.1

January 6, 2005

Skype just released a new version, 1.1 according to the VoIP Weblog. Although many are eying the integrated IM/VoIP client, the only companies that really con compete in any significant way in this space are Skype, AOL and Microsoft. After that a number of companies such as Voiceglo and FWD could possibly compete but Voiceglo is spending millions on marketing so unless the Pulver communicator is an unbelievable must-have download, Voiceglo is in a much better position.Where does that leave Vonage, Packet8 and CallVantage. If they aren't thinking about free clients, they should be as this is the best form of marketing there is, viral.

FreeCRM Knocks Salesforce.com From the Top CRM spot?

January 6, 2005

In what may be the most amazing CRM announcement of all time, FreeCRM.com claims to have taken over the number one spot in hosted CRM. This relatively new company, FreeCRM, has done what seems undoable. What is not clear is who their customers are. Are they using the software or have they merely signed these people up?

Triple Play to Quadruple Play: 92% of us Want a Single Bill!

January 6, 2005

If indeed 92% of consumers favor a single provider for their communications needs then the cable companies are in a great position. That is the number being thrown around by Adjoined Research in their new report titled: Communication Demand 2005: How Americans Spend Their Communications Dollars.Here is the e-mail I received today from the company. I think their site has some technical issues so apologies if you get a Front Page error. Please tell them, not me.

Staples Sells CallVantage Voice Over IP Service

January 6, 2005

Retail VoIP distribution news is getting old these days. the news is dominated by AT&T and Vonage with Packet8 coming in a distant third. Staples will now carry CallVantage service. When the hot dog stand on the corner in Manhattan starts hawking VoIP service, now that will be a milestone.

Two-Way Radio VoIP

January 6, 2005

What exactly is DingoTel? Images of rabid, wild dogs, kangaroos and Steve Irwin come to mind. In fact the company recently released technology allowing 2-way radios to be VoIP enabled. Dingotel is not in Australia but Atlanta.

New Hitachi VoIP Phone

January 6, 2005

ScoopHitachi is coming out with a  new VoIP phone according to a confidential source. Stay tuned for details. I googled around a bit for details and nothing recent came up. Stay tuned for details.

VoIP and Consumer Electronics Blur

January 6, 2005

The line between what we call the VoIP industry and consumer electronics blurred further this morning with the announcement of Uniden entering the VoIP market, more specifically WiFi telephony otherwise known as wireless VoIP. According to Uniden: The Uniden UIP1868 is a 5.8GHz digital expandable cordless phone with built-in VoIP adapter, expandable up to ten handsets, allowing consumers to experience the extended features, convenience and affordability of VoIP communication in every room of their homes.
 My prediction of the iPOD like VoIP consumer electronics device may become a dream if there are now dozens of WiFi telephony phones available now but then again there were dozens of MP3 players around before Apple invented the iPOD and somehow companies like Creative Labs (I am certainly dating myself... They are just called Creative these days) are playing catch-up in a market they used to dominate.

Vonage Passes 400,000 VoIP User Mark

January 5, 2005

The biggest VoIP news at CES and perhaps the biggest news in general is Vonage passing the 400,000 subscriber mark. this is extremely impressive and goes to show you how well VoIP is doing and how consumers are adopting this technology in droves. This is quite an accomplishment and Vonage should be commended for pioneering VoIP service to the consumer in the way they have.Here is the release:Biggest Broadband Telephony Provider Netted More than 300,000 Lines in 2004

    EDISON, N.J., Jan. 5 /PRNewswire/ -- Vonage, the leading broadband
telephony provider, today announced it has exceeded 400,000 total lines on its
network, doubling its subscriber base in less than six months since reaching
the 200,000 line mark.  The company ended 2004 with more than 390,000 lines in
service having added 115,000 lines in Q4 2004 alone.
    "Again, Vonage has set the benchmark, proving its value proposition to a
marketplace starved for full-featured, cost-effective alternatives to the
incumbent local exchange carriers," said Jeffrey A. Citron, chairman and CEO
of Vonage Holdings Corporation. 









Z-Tel is now Trinsic

January 5, 2005

In response to the many questions I have received recently about Z-Tel's name change here are the facts. BTW: Here is the last article I wrote about Z-Tel.

Minnesota State now a VoIP User?

January 5, 2005

Minnesota, the state that made trying to tax and regulate VoIP famous is now becoming a big benefactor of the technology. Perhaps the early interest in using VoIP is what made them decide to regulate it in their state. The most interesting part of the release is the following quote:"This will further help the state meet current and future telephony needs," said Keith Payden, State of Minnesota Chief Information Officer. "We will be able to increase the eligibility of state agencies to take advantage of the benefits of IP telephony, which will result in toll savings, circuit consolidation and lower administration costs."I guess trying to regulate and tax something that is so helpful to the state may not be such a great idea after all.Here is the full release:State of Minnesota Awards IP Voice Services Contract to Onvoy

MINNEAPOLIS, Jan. 5 /PRNewswire/ -- Onvoy, Inc., a Minneapolis-based provider of advanced telecommunications solutions, today announced that Onvoy will partner with the State of Minnesota Department of Administration to provide comprehensive IP telephony application services to participating state agencies.


This public/private partnership, established through a competitive evaluation process open to all interested prospective vendors, leverages the state's Quality of Service infrastructure and technical capabilities with Onvoy's IP telephony innovation and experience to best deliver the benefits of this advanced technology to state agencies.
"We're proud that the State of Minnesota has recognized the value of Onvoy's experience in IP communications," said Janice Aune, CEO of Onvoy.





Ebay, Dell and Sirius in VoIP? You Decide

January 5, 2005

Someone is either looking for a lawsuit or has a great way to generate revenue using VoIP for brand-name companies. The following URLs were picked up yesterday: costcovoip.com coxvoip.com dellvoip.com ebayvoip.com excelvoip.com gatesvoip.com golfvoip.com mcivoip.com siriusvoip.com A company called EWorldPartners (eWP) USA recently registered these and they list the following as what they do:eWP, a software solutions company, is dedicated to helping people build sales channels. eWP offers tools lo help individuals market themselves, their companies and their causes in a powerful and scalable way. This is their mission statement:Mission Statement

eWP is a multi-national company whose mission is to provide leading edge technology and dynamic lead generation, sales and marketing solutions for businesses large and small.

Where is the Broadband Competition?

January 5, 2005

If you want to read about the depressing state of telecom in the US then please click on Bells dig in to dominate high-speed Internet Realm. The ILECs are killing competition in the country and the government is going along as a willing accomplice. The question remains, is it fair to force the Bells to share fiber that they go through great expense to lay down. I am beginning to think more and more that the answer is 100% yes.

Abramson's VoIP Tech Toys Arm Merchants

January 5, 2005

Andy Abramson is exactly right when he talks about the tech toys arms merchants as where the industry is going. If we have learned one thing in the last few years its that even when times are tough consumers are spending on gadgets such as MP3 players and video games. The key to winning the VoIP service provider wars may just be selling the coolest, hippest, flashiest gadget. Like I have said before, when I write about VoIP 2.0, I am waiting for the VoIPOD to come to stores near you (well hopefully at least me

Cordless and VoIP Phone in one

January 5, 2005

I never heard of Giant International but they seem to be the first company to have come out with a cordless and VoIP phone in one. It is great to see the WiFi telephony market start to accelerate. The price is reasonable as well.

Consumer VoIP Summit

January 5, 2005

I have written frequently about the merging of VoIP with consumer electronics and how service providers should be looking at the Apple model of selling service via slick devices. When we talk of convergence everyone thinks of something different from communications convergence to digital homes but it seems like all industries are really converging. Cameras are now cell phones are now video recorders are now DVD players are now video game devices.Perhaps the best sign of convergence is the fact that tomorrow, SBC Communications Inc Chairman and CEO Edward Whitacre Jr. will be keynoting CES and taking about the merging of communications and consumer electronics.This is one of the reasons that we chose to work with Pulver.com and have TMC's Internet Telephony Magazine help promote their Consumer VoIP Summit which is collocated with CES. You can read more about this summit on Jeff's Blog.

3COM Embraces Speech

January 4, 2005

3COM Embraces Speech
3COM and iVoice have teamed up to provide a speech-enabled auto-attendant for
the NBX, IP PBX.

Can a Telephone System Be Sexy?

January 4, 2005

Can a telephone system be sexy? Well that is the argument of TMCnet Channel author Greg Pisano who writes Telephone Systems Can Be Sexy. I have to admit, this caught my attention. Quite a headline.

Blogs Define the Digital Divide

January 4, 2005

Talk about digital divide! The Pew Internet & Life Project released a recent study saying that 6 million Americans get their news via blogs, a 58% increase! The flipside is that 62% of Americans don't know what a Blog is! Oh yes and another 8 million people are creating blogs.

Vonage WiFi Telephony News From CES

January 4, 2005

Recently engadget reported that Vonage has a WiFi phone, the F-1000. I expect a number of WiFi telephony announcements to come from CES. I recently blogged about new WiFi telephony chips which will make designing WiFi telephony devices as easy as ever. WiFi telephony will really become a hit when every cell phone can jump on a WiFi network.

Tom Keating writes about the humble beginnings of VoIP

January 3, 2005

Tom Keating writes about the humble beginnings of VoIP and is absolutely correct in saying that it was first written about in TMC's CTI Magazine in 1996. What surprises me is how much coverage we gave this nascent field. I did some searches on back issues and it is interesting that the term Internet telephony was very popular in those days and VoIP was hardly ever used. I thought it would be beneficial to post one of these old issues (Jan-Feb 1997) of CTI Magazine online for all to see.

VoIP Blog Legends Plug Internet Telephony Conference & Expo

January 3, 2005

There is so much blogging about Internet Telephony Conference & Expo going on these days it is tough to keep track of it all. Tom Keating's top rated blog had a recent entry, VoIP Event where he talks about the virtues of our show. Andy Abramson, the other VoIP blog legend also mentioned Internet Telephony and how the hotel is going to sell out soon. What isnt mentioned about this event is what it is not.

California PUC and VoIP Regulation

January 3, 2005

In my mind we need a great deal less government intervention in our daily lives and this is especially true when the government serves as a direct road block to progress in an industry that has so much potential like VoIP. A recent article on TMCnet, California to Appeal FCCs Decision on VoIP Regulation shows how some states are not happy with the FCC eliminating their ability to regulate VoIP. Minnesota and California are just two of the states that are using our tax dollars to make it more difficult for VoIP to proliferate. VoIP serves the public good and we are in a very sensitive time in the industry.

DSP Group's WiFi Telephony Chip: Wireless Voice Over IP

January 3, 2005

It is no secret that WiFi telephony is the future of VoIP. Just as consumer adoption launched VoIP into the mainstream, it is possible that these same consumers will do the same for WiFi telephony. Frankly it should be business users that accelerate the adoption but consumers have done an amazing job of harnessing leading edge technologies. Businesses are a bit gun-shy after the dotcom era it seems.So we will likely see the consumer and business space work together on building this new category of product.

Investor's Business Daily, Positive Voice Over IP Article

January 2, 2005

I like Investors Business Daily. I dont currently subscribe but have in the past and loved it. I suffer from lack of reading time as well as lack of time for just about anything else. In any event, if I could absorb just one more newspaper, this would be the one. I came across a positive VoIP story on their site so I thought I would share. According to the article, VoIP is now mainstream which of course is fairly obvious at this point. Nonetheless, I am insider so perhaps I see things a bit before the financial pubs. There are some other hot trends in the article so enjoy.
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