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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

September 2005

You are browsing the archive for September 2005.

Plantronics Voyager 510S

September 30, 2005

I have been using the Plantronics Voyager 510S for over a month. I have used the headset every day and night during this time. I wanted to put it through its paces before writing about it. The precise product I have is the Plantronics Voyager 510S Bluetooth Headset System as it says here on the box.

The headset itself works with both an office phone and your bluetooth enabled phone/device.

Salesforce.com Hires Siebel Workers

September 30, 2005

Marc Benioff has found more ways to keep his name in the news and that of his company than virtually any other tech exec I have ever seen. He is a master promoter. He took an ASP and guided it through the most turbulent tech market we could have had and somehow made it through to a successful IPO and has gotten to the point where Salesforce.com and Siebel are typically mentioned in the same sentence.

Even if you think he is over the top or too much of a promoter or just not buttoned down enough, you have to give him tremendous credit for what he has achieved.

Here is his latest announcement:

The on-demand revolution has never shown greater momentum. As the legacy client-server world consolidates, Salesforce.com has been posting record revenue, profit and subscriber growth.





Travel Day

September 30, 2005

Tissot High-T

September 29, 2005

I just purchased a Tissot High-T watch. It is probably the most sophisticated watch I have ever seen and I have always been a watch fanatic. My wife is NOT a fan of digital watches and I was hoping this watch would be stylish enough to cross the line between “dress” watch and “geek” watch. I had never seen the watch in person and I ordered it online.

WiFi vs. Electricity

September 29, 2005

While WiFi speeds get faster and faster one has to wonder if there will be any competition to WiFi networks in our future. For example WiMAX may eliminate the need for WiFi as we can just access signals from the service provider directly. Another option is ultrawideband a wireless standard which will allow up to 500 mbps of throughput at some point.

Yet another threat to WiFi is using your electrical socket. I am not referring to BPL or broadband over power line where data is transmitted by electric companies but instead allowing your electrical wires to transmit broadband signals and thus potentially eliminating the need for WiFi in homes.

The convenience factor of wireless is certainly something that cannot be matched by using the electrical sockets but with laptops constantly needing to be plugged in after a few hours of use anyway, will it be easier in the future to just stay plugged in?

Now I am not ready to give up WiFi any time soon but there are likely applications for this technology where WiFi just doesn’t reach or where the throughput of WiFi is not good enough or where there is interference or where too many people need to get on a limited amount of wireless frequencies.





Google And NASA Shoot for The Stars

September 29, 2005

If there is one thing you must credit Google with it is building momentum. The company is in the news virtually every day with a new announcement or another. Not all the news is good as there has been an ongoing problem in the book publishing field regarding Google’s unauthorized scanning and indexing of books. A similar problem turned up in the TV industry where Google planned on recording TV programs and allowing people to search and possibly view them.

But problems aside it seems Google is running on all cylinders and has evolved from being a verb to one of the most commonly used words in the world.

We all know that massive amounts of miniaturization brought about by space flight has been partly responsible for the rapid advance humanity has experienced in computing.



Slaying Dragons

September 28, 2005

Check out this cool webinar I am involved with. Someone who participates in this webinar will get a Bose Wave Radio. I was among the first to purchase a Bose Acoustic Wave radio – back in 1987 or so. This was a great radio to take to a field and listen to while you throw a Frisbee around.

Comcast Service

September 28, 2005

GBH Buys CommuniTech

September 28, 2005

Drivesavers Saving Disks

September 28, 2005

TMCnet in Top 1,275 Sites In World!

September 28, 2005

Wow! No sooner did I blog about how TMCnet was in the top 1,426 sites in the world yesterday, today was an even better day. TMCnet is the top 1,275 sites today! Our reach was a record as well at 590 out of a million people.

Glance Networks

September 28, 2005

I have had great results testing the presentation software from Glance Networks. The software is extremely simple to us. I am on the Beta version 2.00.50 ( I am pretty sure this version is now live) and it is the only version I have used. People I speak with in the industry who have used the service love it.

TMCnet Has Another Record Day!

September 28, 2005

USAIR and America West Merge

September 28, 2005

I just received an e-mail on the merger and am surprised I didn’t read about it sooner.

After months of planning, US Airways and America West are excited to announce that tomorrow the merger between our two airlines will be complete. The new US Airways is headed for a bright future as the world's largest low-fare, full-service airline, and one of the most financially stable carriers in the industry. As a Dividend Miles member, you are critical to our future success. That's why we're excited to announce the world of benefits that awaits you when you fly with the new US Airways.

We will initially continue operating as two airlines, but we are working hard behind the scenes to combine our operations.



Aptela Selects VoX Communications

September 28, 2005

Good News For VoIP Customers

September 28, 2005

The FCC thankfully decided that customers who have not acknowledged the limitations of their VoIP 911 service will not be cut off. I have complained about disconnecting customers in the past. You just can’t penalize VoIP customers for something that is not their fault and the window of compliance was exceedingly short. Thankfully there has been an extension and as you can see below a further extension.

Do Not Call

September 28, 2005

Major Media at ITEXPO

September 27, 2005

Live In Toronto

September 27, 2005

I am in Toronto this morning speaking on call centers and enterprise VoIP. I was invited her by Interactive Intelligence and Vonexus. The last time I spoke in Toronto was about ten years ago. I was invited back then by a CTI association.

Screw The Nano

September 26, 2005

Motorola CEO Ed Zander has a point when he says “Screw the nano," said Zander. "What the hell does the nano do? Who listens to 1,000 songs? People are going to want devices that do more than just play music, something that can be seen in many other countries with more advanced mobile phone networks and savvy users.”

But the point he makes is not that consumers have a problem it is that the telecom industry in general, especially the mobile market in the US is abysmal.

Carly Fiorina Keynote

September 26, 2005

I just spoke with Carly Fiorina and am blown away at how down to Earth she is. She is not only one of the most pleasant people I have spoken to but she is beyond knowledgeable about VoIP, telecom and technology.

Ms. Fiorina will be a keynote speaker next month at Internet Telephony Conference & Expo and I can't wait to hear what she has to say.

Expect to hear how physical processes are becoming digital, mobile virtual and personal. Carly went on to say that the areas where we are having difficulty such as national preparedness/security and healthcare are places where we haven't done this.

In her words, telecom/datacom and service provider/enterprise are not separate realms. Instead of having to organize and respond along vertical chains of command we need horizontal collaboration across boundaries and companies.

Here are some other notable comments:

Telecom is ultimate tool for unlocking human potential

Technology is all about people.

In order for VoIP to be applied to processes it requires collaboration among different groups.

The question is how do we make money and grow the industry?

Carly is quite in tune with the regulatory environment and will comment on what is needed to ensure we have a competitive broadband landscape.

















VoIP, Inveneo and Katrina

September 25, 2005

I wrote about Inveneo and their bicycle-powered VoIP solution this past April 2005. The interesting thing about the company at the time was they were connecting remote villages with VoIP via wireless technology, Linux-powered VoIP and a combination of solar and bicycle power. This is really cool stuff. Inveneo is a non-profit entity and I recently wrote about how the company may get funded.

I had a chance to catch up with the management team at the company and although they are silent on confirming investment rumors, they have a great deal of things to say about what they are up to today.

Virtually the entire company has packed up and moved down to areas ravaged by Katrina so they can help set up communications for emergency workers and others.



VoIP White Papers

September 25, 2005

I am building quite a stable of people who can generate quality white papers so if anyone out there needs to hire someone to help in this area or any communications related white papers for that matter – drop me a line and I will make some introductions.

Update: Our new TMCnet whitepapers are generating quite a bit of interest and I thought it worth sharing this good news with my readers. There is some very good content in the library and I had a chance to read a few of these whitepapers and am impressed.

AT&T has done a nice job with some of their whitepapers. Some of the ones worth reading are Voice over IP Security and Critical Steps for a Successful VoIP Deployment.

Another whitepaper gaining lots of traction is Nortel's Top 10 Questions to ask IMS vendors: What's important and what to watch out for.

TI has a few worth looking at as well -- Remote Management: Critical to a New Generation of Digital Service Providers & Next-Generation Residential Gateways: Flexibility and High-Performance will be Critical.

Whitepapers are just such a great way to learn about a topic -- sure they aren't as glossy as four-color magazines but every now and then you need a break from all that color. It sort of reminds me of Pleasantville without those excellent chocolate chip cookies.









VoIP Killed The PBX Star

September 25, 2005

VoIP is responsible for the biggest threat to the PBX market since – well ever. Other than a slow economy the PBX market had no threats. Sure Centrex was a threat at some point but ILECS never really excelled at selling the service and as such it was never so competitive.

For the first time ever technology has become a serious threat to PBX companies. Right now that same technology, VoIP is enabling PBX sales to boom.

Economist VoIP Cover Story

September 25, 2005

There was a great story recently in the Economist about VoIP. The article discusses Skype, eBay, Yahoo!, Microsoft and others. Here are some excerpts:

This is every bit as audacious as it sounds. Mr Zennstrom, in general, is a modest man.

On-Demand VoIP Ahead Of Demand

September 24, 2005

I have seen a resurgence of interest in the hosted PBX market. I launched the world's first hosted communications magazine back in 2000 called Communications ASP. The market demand for the magazine was amazing -- both subscriptions and advertising were way ahead of budget.

Then the crash happened and ASP became a terrible word and scores of communications ISPs went out of business.

Markets go up and down over time but still I have obviously been a fan of hosted communications for years.

The thing is that now I am seeing so many vendors jumping into the space and at the same time I am not sure enterprise customers are as excited about the prospect.

I speak in front of hundreds of communications executives every month. In the past year I have spoken in virtually every major US city and on Monday I go to Toronto to speak again.

The interesting thing is that most audiences I speak with aren't considering a hosted solution.









Open Source Helps Rita Victims

September 24, 2005

Act Teleconferencing Problems

September 23, 2005

Here is a piece of a release put out by Act Teleconferencing. Things aren’t looking good (chart). About a month ago the company announced financing to raise 8 million dollars. The conferencing market in general is doing well and the company recently announced financing funded through share sales.

ITEXPO Early Bird Ends Monday!

September 23, 2005

Belkin Exits VoIP

September 23, 2005

The UN Of VoIP

September 23, 2005

Once again the international community is pouring into ITEXPO. We are not only getting Tier one carriers and Fortune 1,000 companies at a rapid clip we are seeing a massive amount of international companies registering. We do expect to easily hit 7,500 attendees onsite.

I am absolutely amazed at how much activity there is in our database. I have never-ever seen so many people signing up for ITEXPO… Not even during the 2000 timeframe.

People always ask what sort of attendance breakdown we will have.

Expect about 2,000 service providers – tier 1,2,3.





Building Voice Communities

September 23, 2005

The concept of voice communities is getting more traction. I am sure we will see these pop up on popular websites. If you haven’t read my past comments on the matter, voice communities are going to be an integral part of the web in the future. It is just that simple.

Hotel Bandwidth Rant

September 23, 2005

Apprentice With Martha

September 23, 2005

I had a chance to see a little Donald and Martha Apprentice last night and the comparisons were amazing. Donald’s boardroom is an intimidating place while Martha’s seems a lot more cozy and relaxed. Not only the décor put me at ease but Martha’s demeanor was very pleasant.

My wife wondered if she isnt being especially nice so as to mellow her image. Many people call her the B word (one day I imagine my kids will read my blog).

Adding Speech To The Enterprise

September 22, 2005

TMCnet Gets Even More Popular

September 22, 2005

TMCnet web traffic has been on a continual tear and this morning I noticed we are among  the 2,900 most popular websites in the world as ranked by Alexa. The exact number is 2,862. This out of all sites mind you. You can compare TMCnet to other sites if you like here.

Major news sites like the New York Times and Wall Street Journal will rank in the top 1,000.

The Only Show Witch Battle for the Enterprise/SMB

September 22, 2005

This is part of the ITEXPO: Best VoIP Show In The World series of Blog entries. Another TMC/ITEXPO first. This is the only show where you will see vendors fight for enterprise/SMB business. How do you make a decision in the market to purchase from one vendor over another?

Performance Optimization Talk

September 21, 2005

As you may recall I am speaking at the Black Point Inn today at a call center performance optimization seminar. When I embarked upon this location I entered it in my GPS and was off -- or so it would have been in a perfect world.

When I looked for the city of Prouts Neck, Maine, my GPS decided it would not cooperate. No amount of cajoling would allow me to enter my final destination without a city that the system would recognize.

Did I give up? No way.



The Only Show With The Future of IP Telephony Panel

September 21, 2005

This is part of the ITEXPO: Best VoIP Show In The World series of Blog entries.

This is has been the most popular event at past ITEXPOs and TMC is still the only show that focuses on the future of IP Telephony with a panel of experts who are in the trenches. You will find participants from Ditech Communications, MCI, IBM, Aculab, Quintum, Intel, Lucent Technologies, SipStorm and Altigen. Panelists are foremost experts in VoIP spanning many decades of experience. If you are deploying VoIP you need to look into the industry crystal ball to see the future.

The Only Show With TMC University classes

September 21, 2005

This is part of the ITEXPO: Best VoIP Show In The World series of Blog entries.

Countless people have told me that TMC University IP PBX certification made the difference between getting a job and not. Resellers have told me it is this certification that allowed them to win high-margin deals over their non accredited competitors. At the completion of TMC University courses all students must sit through a test and pass it in order to qualify to receive the honor and privilege of becoming a TMC University Graduate

This year we offer a 201 – advanced certification along with the 101 certification we have successfully taught for the past four Internet Telephony Conference & Expo events.

Past graduates

TMC University Details Page

TMC University Session Descriptions









Mobility Summit

September 20, 2005

This is part of the ITEXPO: Best VoIP Show In The World series of Blog entries. Another summit we have launched that is new and different from other events is TMC's Mobility Summit and it will focus on how you can use technology and process to keep prosumers in constant communication. This term prosumers is a blend of professional and consumer and it embodies the blurring lines of workers who must keep in touch with their office while at the same time juggling their responsibilities at home.

This summit will also help you enable knowledge workers and anyone who is not tethered to a desk. It can be useful for people who work in campus environments as well.

I hope to see you at this year’s Mobility Summit collocated with Internet Telephony Conference & Expo in Los Angeles, California next month.



The Only VoIP Event With Conferencing And Collaboration Over IP

September 20, 2005

IPTV Summit

September 20, 2005

The Only Show With An IMS Summit

September 19, 2005

The Only Show With A Wifi Telephony Summit

September 19, 2005

Avaya Buys Nimcat Networks

September 19, 2005

The Only VoIP Event With Service Provider Summit

September 19, 2005

This is part of the ITEXPO: Best VoIP Show In The World series of Blog entries.

We at TMC recognize that service providers are the backbone of the VoIP industry and every day they make up a larger and larger part of the community served by TMC publications and events.

I salute you today's service provider as only you have to deal with ever-changing government regulation and technology that mutate faster than the bacteria in Chernobyl. You are in a turbulent but invigorating market. Come to ITEXPO and be part of the Service Provider Summit.



Building Voice Communities

September 19, 2005

After the post last week that discussed voice enabled communities, I have been thinking more and more about the topic. I really believe that every website of substance – a site that has a vibrant community will be voice enabled. We will have a new voice-enabled Internet and VoIP will power it.

NASCAR sites will have scheduled debates where people will speak on designated topics. For example there may be a debate on whether Jeff Gordon belongs in the hall of fame.

Making Money Selling VoIP

September 19, 2005

I am currently working with Robert Messer on our now world-famous session on making money selling VoIP at Internet Telephony Conference & Expo. Over 600 resellers attended this session this past February in Miami at ITEXPO. We are expecting a large number of traditional interconnects to be in the audience this year and just like last year, people from around the world will attend to see what sorts of IP telephony opportunities are available for them to take advantage of.

Interconnects of course need to be at this session because VoIP is their future. I have been telling interconnects they need to learn about convergence since my days at the head of CTI magazine.

P2P VoIP Activity

September 18, 2005

Eyeball Networks Shows Foresight

September 18, 2005

Cingular Outage

September 18, 2005

Mini-Microsoft

September 16, 2005

Adventures of a Superhero Blogger

Wow! If you want to keep up to date in the inner workings of the Microsoft machine check out Mini Microsoft a blog maintained by an employee that has become the virtual water cooler for all employees to gripe about Microsoft and complain that it has become too bloated and bureaucratic.

The author of the blog works at the company by day and by night writes a blog that is shaking up the company and possibly the management.

The secret identity of the blog’s author is kept from everyone, even the creator of the blog.

Even though the site seems to have a massive amounts of complaints about just about everything Microsoft does, Steve Ballmer explains that 85% of Microsoft employees are very happy to be working for the company and morale is at an all time high.

Still the blog is a good way for outsiders to get a feel for at least how some people feel about working at the world’s largest software company.









Bugatti Veyron

September 16, 2005

If you want a car with over 1,001 horsepower and have one and a quarter million dollars to burn, the Bugatti Veyron may be for you. An exclusive club indeed, the car will reach up to 250 miles per hour. Until recently hitting 200 MPH was a near-impossible achievement for a production car.

Bugatti Veyrom -- vroom vroom.



Katrina Telemarketing Ban Lifted

September 16, 2005

Paris Hilton Hacker Jailed

September 16, 2005

Mainstreaming VoIP

September 16, 2005

More examples of the mainstreaming of VoIP. See TheStreet.com’s bullish article. Excerpt:

1. Since its inception, the quality of VoIP service has come a long way. Early VoIP products required both parties in a conversation to be at a computer.

ITEXPO On Fire

September 15, 2005

EU Adopts English

September 15, 2005

I got this in e-mail from a friend and had to share. Too Funny.

----------------

European Commission has just announced an agreement whereby English will be the official language of the European Union rather than German, which was the other possibility.

As part of the negotiations, the British Government conceded that English spelling had some room for improvement and has accepted a 5- year phase-in plan that would become known as "Euro-English".

In the first year, "s" will replace the soft "c". Sertainly, this will make the sivil servants jump with joy.

The hard "c" will be dropped in favour of "k". This should klear up konfusion, and keyboards kan have one less letter.

There will be growingb publik enthusiasm in the sekond year when the troublesome "ph" will be replaced with "f".











New York Times Starts Charging!

September 15, 2005

I have heard grumbling from the New York Times for a few months now about online revenue. There was a BusinessWeek article for example a few months back that mentioned the company was struggling to find a way to charge for their content.

I really had a tough time believing that the company would generate significant revenue by charging and I knew if they started they would lose lots of traffic. Somehow the Wall Street Journal has pulled it off but even though the Wall Street Journal probably has roughly the same amount of content, they have 1/3 the readership of the New York Times based on Alexa.com data.

WSJ can probably charge because they are giving out substantial financial information people feel is worth paying for.

Here is a chart that compares how the two sites rank. This rank is a combination of unique visitors and page views over time and smaller numbers are better as they are closest to the #1 most viewed site online.

Getting back to the Times, they have reached a compromise where some of the columnists will not be available to non-subscribers unless they pay a $49.95 fee.







IP Conferencing and Collaboration

September 15, 2005

Check our new IP conferencing and collaboration channel on TMCnet. I really like the design of this site. It just went live today and am sure it will get lots of attention from the many people looking for news on the IP conferencing and collaboration market.

It seems that with gas prices going higher and higher, market growth has nowhere to go but up, up, up.

MSNBC Newsbot

September 15, 2005

Finding VoIP 2.0

September 15, 2005

I am blown away by how many people are registering for Internet Telephony Conference & Expo from overseas. We had more international attendance in our Miami show than any other domestic VoIP event. I wasn’t sure if we would be able to do the same in California next month. It seems the interest level is very high overseas and many of our conferees – service providers, enterprises and resellers are registering from around the world.

I suppose the whole Skype/eBay acquisition is part of the reason.

eBay/Skype Amusement

September 14, 2005

Google Blog Search

September 14, 2005

Google Blog Search

Pretty amazing timing. I responded to Tom’s post on Technorati and blog search yesterday. I mentioned in my post that Google could launch a blog search service in no time flat. The time apparently was a few hours as that is the amount of time it took Google to announce a blog search tool after my post.

If I have one comment about Google and blog search it is, what took them so long.



Lenovo ThinkPad

September 14, 2005

I was pessimistic about the Lenovo acquisition of IBM’s computing division but have recently changed my mind and for the moment am very impressed by the pace of innovation at Lenovo.

Perhaps IBM bureaucracy was slowing the company down over the years and Lenovo has freed the creative people up. Certainly the ThinkPad notebook, the flagship of notebooks was quite an achievement but a company like IBM that invents so many new technologies years before others has had a difficult time translating these innovations into profit.

It seems Lenovo is happy to roll out new ThinkPad notebooks at such a rapid clip that even Dell has to be sweating as it looks in its rearview mirror.

We know Lenovo can produce products inexpensively as they are based in China and we know Lenovo can innovate. The question is can they make reliable computers. ThinkPad laptops are rock solid – of course flukes like my T42p dying two days ago need to be ignored by people such as myself as they are likely isolated incidents.

Dell is the company to beat in computing and Lenovo has the formula needed to give the Texas-based company a run for its money.







Google Buys Technorati – Not

September 13, 2005

Tom, I have to disagree with your point about Google buying Technorati. Although there are compelling reasons for Google to do this they can do everything Technorati does and more with a few days of programming. After all legend has it that Google News was built in a few days… Blog search can be built in the same amount of time if not less.

Let’s look at the facts. Google already searches and indexes all the blogs out there anyway.

Skype Users Freak Out

September 13, 2005

Amazon.com Customer Care Center

September 13, 2005

Greg on eBay/Skype

September 12, 2005

Continental Airlines Workstations

September 12, 2005

US Robotics And VoIP

September 12, 2005

I mentioned recently that just about every company needs a VoIP strategy. You can embrace it, ignore it or just watch it. Regardless, you need a strategy. US Robotics now as a VoIP strategy.

The irony here is that the company built its business selling modems which off course transmitted data on telephone lines.

Oracle Buys Siebel

September 12, 2005

Oracle Buys Siebel

Months back I mentioned in my High Priority column in Customer Interaction Solutions magazine that there are web rumors of Oracle buying Siebel. Siebel is the perfect company for Oracle to acquire as it allows Ellison’s company to get large amounts of new maintenance revenue to help fuel the company’s need to constantly grow.

Today MarketWatch reported that indeed Oracle will purchase Siebel for $3.6 billion dollars.

This is not a good deal for the customer in my opinion as Siebel is the CRM leader and as such is focused exclusively on the customer relationship management market. A purchase by Oracle will no doubt dilute focus and attention from CRM, making it just another product line instead of a core strategy.

We can expect reduced innovation as there will be more of a focus on a cohesive software strategy as opposed to making and selling the world’s best CRM software.

Others will argue that in a world where integration becomes more and more important, Oracle will be able to leverage Siebel and have it talk seamlessly with other applications in the company’s portfolio. Yes, that is true but it removes the best of breed argument IT managers make when deciding what products to purchase.









eBay Buys Skype for $2.6 Billion

September 12, 2005

After all the rumors of eBay purchasing Skype and the downplaying by both companies, the acquisition is official today. As I mention in prior postings the significance of this announcement to the VoIP market cannot be understated. Ebay has finally helped the market put a valuation on a VoIP company and I am sure VCs and other companies in the space are ecstatic.

That is not to say everything is fine and dandy. BusinessWeek talks of frothy VoIP markets and other terms not heard since Allan Greenspan tried to talk down the Internet boom in the late nineties.

Whether 2.6 billion dollars is too much money to pay for a company with forward looking earnings (well 2005 anyway) of $60 million is unknown as Skype really has no equal in the VoIP space.



Fiber And VoIP In New Orleans

September 11, 2005

USA Today does a really good job with their technology stories. They really understand what is happening in telecom and other areas of technology and their reporters deserve a lot of credit. I recently added USA Today to my RSS reader and was blown away with the recent story I read titled Rebuilt New Orleans could be cutting edge. The general idea is that New Orleans can be a model city with fiber and IP and VoIP to every home.

Murphy’s Law

September 11, 2005

Sure enough. It was bound to happen. Don’t ever praise one piece of electronics at the expense of the other. No sooner did I sing the praises of the IBM T42P computer did it crash and burn.

Speaking In Seattle Next Week

September 10, 2005

Here are the details on the agenda for the conference I will be speaking at on Tuesday of next week in Seattle Washington. Hope to see you there.

Details (Interactive Intelligence in the morning and Vonexus in the afternoon)





"Best Practices for Migrating Your Contact Center to VoIP"

Brought to you by Interactive Intelligence®                                                 

8:00 – 8:30 am

Registration & Complimentary Interactive Breakfast                                                                               

8:30 – 8:40 am

Welcome and Introduction

Interactive Intelligence and Best Practices in an IP Contact Center 

Mark Piskadlo, Western Region Director, Sales, ININ

8:40 – 9:10 am

Keynote - Industry Direction  

Rich Tehrani, President of Technology Marketing Corporation (TMC®)

9:10 – 9:40 am

Change Management

Ivy Meadors, Founder and CEO of High Tech High Touch Solutions, Inc.

9:40 – 9:50 am

Break

9:50 – 10:30 am

Best Practices in the IP Contact Center    

Network/IT Planning; Clear Plan for Workforce Optimization and Customer Driven Applications  

Peggy Gritt, Senior Director, Global Market Solution, ININ

10:30 – 11:00 am

Customer Interaction Center® (CIC) Live Demo

Scott Ridgway, Technical Sales, ININ

11:00 – 11:15 am

Customer Success Story

John Andrews, Effective Teleservices

11:15  – 11:30 am

Hitting Home: Keys to Success, Questions and Answers

Mark Piskadlo, Western Region Director, Sales, ININ

11:30 am – 1:00 pm

Complimentary Lunch

“Microsoft-based VoIP:
Improving your Business Communications. Lowering your Communications Costs.”

Brought to you by Vonexus                                                              

1:00 – 1:10 pm

Welcome and Introduction

Vonexus and the Microsoft®-based IP PBX

Mark Piskadlo, Western Region Director, Sales, ININ

1:10 – 1:40 pm

Keynote - VoIP Insights and Market Direction  

Rich Tehrani, President of Technology Marketing Corporation (TMC®)

1:40 – 2:20 pm

Maximizing your ROI for deployment of an IP phone system  

Brit Vickner, Channel Development Manager, Vonexus

2:20 – 2:30 pm

Break

2:30 – 3:00 pm

A Live Look: The Integrated Microsoft®-based VoIP Phone System  

Enterprise Interaction Center® (EIC) Live Demo

Brit Vickner, Channel Development Manager, Vonexus

3:00 – 3:15 pm

Customer Success Story

Peter Grilley, ChemPoint

3:15 – 3:30 pm

Hitting Home: Keys to Success, Questions and Answers

Mark Piskadlo, Western Region Director, Sales, ININ

 

The TV Broke

September 10, 2005

After eight years of illustrious service my rear-projection TV died. I ordered a new Sony TV online. It is also rear-projection but had good reviews and I think I will like it a lot. The price online was much lower than in the store and although I feel guilty for not buying in the store where I saw the set, if the price difference is huge I am just not going to throw away good money that the oil companies would prefer I donate to a better cause – like lining their pockets for example.
 
By the way, this weekend I had the displeasure of filling up my tank at what must be the world’s slowest pump.

Rich Tehrani Live – Again

September 10, 2005

I am live once again – and –again, and…

If you want to hear me speak it seems like you don’t have to leave your home-city as I feel like I am everywhere these days. And by the way I love it. Writing is great but there is nothing like seeing the reaction of a live audience when you speak with them about a topic. The interaction, before, during and after a presentation in priceless.

Yahoo! Produces Chinese Email

September 10, 2005

I was a bit surprised to learn from this story that a journalist in China was sentenced to jail for ten years after Chinese authorities requested a personal e-mail from Yahoo!. The e-mail was produced and subsequently handed over to Chinese authorities.

Yahoo! Is active in China and is trying to get a percentage of the Chinese market to use its various services.

That leads me to why anyone living in China would want to use an e-mail provider who actually has an office in China. I would imagine using an e-mail provider in another country where China has no authority would be smarter.

I would imagine the same holds true for any country.





China Port Blocking

September 10, 2005

Sure, I’ll Make a Good Telecom Czar

September 10, 2005

Communications News This Week

September 10, 2005

Here is a good article on TMC’s channels for the week. In it you’ll find a summary of many of the exciting things happening in communications this week. For example, Sonus had a sale of their IM-based products to Vistula Communications Services. The author writes:

“The company is deploying a full suite of Sonus' IMS-based solutions, including the Sonus GSX9000 Open Services Switch, PSX Call Routing Server, SGX Signaling Gateway and the Sonus Insight Management System.

IPOD NANO

September 10, 2005

I have been silent on he topic of the IPOD nano and it isnt because I wasn’t interested in the device but because I have been busy with everything else going on in VoIP and CRM this week. Getting back to the nano, I want one. This is the first time I have said this about any of the IPODs. I have had every portable audio gadget since Sony invented the category decades ago and decided I had no use for an MP3 player as my laptop usually does the trick for me just fine. Now though, I am not so sure.

ITEXPO Keynoters Make News

September 9, 2005

It is amazing to me how much news is being generated by two of our star attraction keynoters at Internet Telephony Conference & Expo. Today, Michael Powell announced he is joining the board of directors of ObjectVideo, Inc a video surveillance software firm. This ties in really well to our security/surveillance over IP session in the conference program. If you want to hear Mr. Powell come to ITEXPO to hear his keynote speech.

In other news, Carly Fiorina also joined a board today.

Ted in China?

September 9, 2005

Yet Another Skype Article

September 9, 2005

Thanks to John Wind a VoIP veteran and industry guru for sending me this link to a very good VoIP article that focuses on Skype and whether they will be purchased. It features an interview with Skype cofounder Janus Friis who has been pretty silent until this article. I just added his first and last name to my spell checker so I hope to hear more about him in the future. For the record, I feel like I should get a paycheck from Skype because I seem to be writing about them constantly today and yesterday:

China Bans VoIP
Skype and VoIP Ecosystems
What EBay Will Do For Skype and VoIP
EBay Buys Skype


I will have to bring this up with the company’s CEO Niklas Zennstrom in Los Angeles at Internet Telephony Conference & Expo next month – after his keynote of course :-) .











Implement a Voice Channel

September 9, 2005

Please join me on September 22nd 2005 at 1:00 EST to learn about enterprise Voice and how to harness it:

Here is some marketing-speak onthe event.
Developing the Enterprise Voice Channel


Customer contacts are expected to reach 30 billion this year, of which 45% will take place over the phone. The cost of poor service is high. So how does your enterprise measure up?

Today, automated speech recognition systems are improving both customer experience and operational efficiency.





China Bans VoIP

September 9, 2005

This article explains how Skype is annoying Chinese authorities who are seeing revenue dwindle. The Shanghai Daily reported that China Telecom's Shenzhen branch has already blacklisted users of Skype Out.

The paper explained a call from China to New York costs 27 time more via China Telecom than Skype! Ouch!.

Users of unauthorized VoIP services may be fined. Only six Chinese operators -- including China Telecom, China Mobile, China Unicom and China Netcom -- are allowed to operate VoIP services, the paper said.

Skype is available for domestic PC-to-PC calls in China via Tom.com.

I wonder if the WTO is going to get involved in these sorts of disputes and force the world to allow VoIP in their countries.







Dells US Call Centers

September 9, 2005

Skype and VoIP Ecosystems

September 9, 2005

I just read an article explaining Skype’s exciting new Voice Services Program, which allows any content provider to provide free or paid voice services. What differentiates this announcement from run of the mill partnering press releases put out by so many companies is the sheer volume of callers using Skype.

People say that Vonage will reach critical mass at around a million users. The company did in fact recently announce they have one million lines which for the sake of this article we will assume is the same thing. So Vonage has reached critical mass.

What EBay Will Do For Skype and VoIP

September 8, 2005

Virtually all the big boys in the software and technology service markets have some sort of VoIP strategy. AOL, Microsoft, Yahoo!, Google… It was only a matter of time before Ebay and others got into the game. Will Amazon.com be far behind?

Today may be one of the biggest days for VoIP in recent years because sources say that EBay is looking to spend between 2 and 5 billion dollars for Skype, the world’s Internet telephony leader.

At $3 billion, EBay is valued at approximately 43 time sales and that is a staggering amount.



EBay Buys Skype

September 8, 2005

Microsoft Hates Google

September 7, 2005

I am not sure whether to be impressed or horrified by the alleged actions of Microsoft execs Steve Ballmer and Bill Gates. On the one hand you must admire their desire to win but on the other, is throwing chairs and shouting obscenities the way to take Google out? According to this article it may not be the right way to do it but it is the way it is being done.

Take a took at this excerpt from the Forbes article:


Lee's evidence follows hot on the heels of sworn evidence from former Microsoft engineer Mark Lucovsky, claiming Chief Executive Steve Ballmer picked up his chair and hurled it across his office, before saying of Google's CEO Eric Schmidt: "I'm going to bury that guy, I have done it before, and I will do it again. I'm going to kill Google"--but punctuated by a couple of obscene gerunds.


One thing is for sure.



Service Provider Summit

September 7, 2005

This is part of the ITEXPO: Best VoIP Show In The World series of Blog entries.

We at TMC recognize that service providers are the backbone of the VoIP industry and every day they make up a larger and larger part of the community served by TMC publications and events.

I salute you today's service provider as only you have to deal with ever-changing government regulation and technology that mutates faster than bacteria in Chernobyl. You are in a turbulent but invigorating market. Come to ITEXPO and be part of the Service Provider Summit. In addition to hearing Michael Powell speak and getting his perspective for the first time as a non-government worker, come hear Carly Fiorina who has sat on the board of Cisco and was the #2 person at Lucent for a considerable period.

Vonage Hits 1 Million Lines

September 7, 2005

I was a  Bar Mitzvah for a cousin this past weekend and ran into my accountant who is definitely not on the leading edge of technology. He does use a PC and has DSL but he is not a person that you would discuss nanotechnology with at a dinner party.

We got to discussing business sand I mentioned how Internet Telephony Magazine is doing great… It is one of the thickest books in the tech market and advertisers are telling us they get great results. I told him about how our website TMCnet has between half a million to a million unique visitors a month and that our last three ITEXPOs were sold out and they are growing around 100% per year.

He was floored. The last time we spoke was the height of the telecom depression back in 2003.

We got to speaking about why things are so good and I explained it is the VoIP market that is on fire.





The Most Smog

September 7, 2005

The Only Show Where We Will Focus On How To Make Money Selling VoIP

September 7, 2005

This is part of the ITEXPO: Best VoIP Show In The World series of Blog entries.

Over 600 resellers attended a standing room only conference in Miami titled “Make Money Selling VoIP Products and Services”. I was on stage along with a few distinguished panel members educating the audience on how thy can make the most money selling products and services in the voice over IP market. If you are a VAR, a VAD, an interconnect or an international delegate that wants to learn about the tremendous opportunity VoIP affords you, you cannot afford to miss this session.

This is yet another in a long list of sessions you can't find elsewhere?



ViaTalk Gives Gas

September 7, 2005

Signs of fierce competition are generally easy to spot. I noticed one today when I was scanning TMCnet news. A company called ViaTalk is giving away gas cards for customers who prepay for two-years worth of VoIP service.

According to the ViaTalk release the CEO drives a ViaTalk branded Hummer and has a “1MPG” license plate. He obviously knows a thing or two about high gas prices.

The cost for the service is $16/month for unlimited US and Canada calling.



VoIP And The Electric Toothbrush

September 6, 2005

This past weekend I went to the pharmacy because my youngest daughter Nicole needed diapers. Well that is sort of an excuse because I needed a slew of things as well. I didn’t make a list. I rarely do when going to the pharmacy.

Comdial and PBX/CTI History

September 6, 2005

Today is a pretty historic day for me as one of the first companies I ever visited in the CTI space was a company called Comdial. Back in 1996 this was one of the leading PBX companies in terms of technology, general momentum and marketing. If you thought of advanced PBX companies, Comdial was at the top of your list. Inter-Tel was another company that came to mind at the time and there was quite a rivalry between the two organizations.

When I visited Comdial headquarters in 1996, I was impressed as it was the largest company headquarters I believe I have ever seen.

Katrina Red Cross Concert

September 2, 2005

When disasters strike or there is a need for large amounts of money to be donated to charitable causes it is usually the teleservices outsourcing companies that come to the rescue. These sorts of companies have been called many things over the past two decades from telemarketing companies to now the more fashionable business process outsourcing or BPO companies.

Tonight, Friday, September 2, 2005 NBC will be hosting a Red Cross telethon and part of the coalition of businesses that will be supporting this effort is TeleTech a company that has earned the distinction of being a Customer Interaction Solutions TOP 50 winner repeatedly over the past 20 years.

TeleTech has offered employees an opportunity to volunteer to take calls during the telethon and has committed to match their time in a cash donation to the American Red Cross. The Red Cross anticipates that more than half a million calls from donors making pledges during the telethon. As a result, several hundred TeleTech employees will be needed to join other call center volunteers nationally to handle the volume.



Gas Prices Fuel Conferencing

September 2, 2005

Gizmo Project

September 2, 2005

Google’s True VoIP Intentions

September 1, 2005

Today I was reading an article about Google getting into the print magazine advertising business via it’s

AdWords program. The print program is similar to the way ads work online except in print an advertiser gets a photo and a listing about the product. Multiple advertisers would share a page. In the article it mentioned that Google offered advertisers an 800 number that they could use so Goolge could track the ad’s performance.

Dell Dissatisfaction

September 1, 2005

Jeff Jarvis’ BuzzMachine blog seems to have become the place where Dell bashing can be done by a group of people who feel they have been treated poorly by the computer leader. Here is a single post from the blog and a search on a variety of Dell posts.

I wonder if this sort of public dissatisfaction with Dell is one of the reasons that MPC Computers is having so much success with their ad campaign that touts the fact that MPC agents are based in the US.

In addition to this blog entry about MPC Computers I wrote an extensive article with an interview of a top MPC executive in the September issue of Customer Interaction Solutions magazine. If you don’t get this publication, you can subscribe to this free magazine here.



Donation Day

September 1, 2005

The Return of AT&T

September 1, 2005

It seems that SBC is leaning towards changing it’s name to AT&T. Other options are a new name or Cingular. The latter name probably won’t work as BellSouth is a part owner of the Cingular Wireless name and probably won’t allow it’s business partner to use a name very similar to one it partly owns.

In my opinion AT&T is the best name for the new organization and is the likely choice. This name has international recognition and will help the company more easily sell VoIP services around the world.

Living in Connecticut, I grew up with AT&T, and the regional BOC became Southern New England Telephone (SNET) and then it became SBC through an acquisition.



VoIP 2.0

September 1, 2005

SonyEricsson Gets Into VoIP

September 1, 2005

Perhaps one of the most telling signs of success in the VoIP market is all the large companies jumping into our space and Microsoft, Google, AOL and others were logical ones to jump in. I am surprised that now computer hardware makers are getting into the game. For example Sony Ericsson is touting a new headset the HBH-608 and its ability to work with a Sony VAIO notebook can allow users to make VoIP calls to the bluetooth headset.

The mainstreaming of VoIP is probably what is leading to record attendance to tour Internet Telephony Conference & Expo and as I mentioned yesterday, ITEXPOs routinely have the most attendees of VoIP events.

Speaking of industry growth I was speaking to a reporter yesterday who was trying to ascertain the size of the VoIP market in dollars. Of course it was the consumer market he was after.



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