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Speaking In Seattle Next Week

September 10, 2005

Here are the details on the agenda for the conference I will be speaking at on Tuesday of next week in Seattle Washington. Hope to see you there.

Details (Interactive Intelligence in the morning and Vonexus in the afternoon)

"Best Practices for Migrating Your Contact Center to VoIP"

Brought to you by Interactive Intelligence®                                                 

8:00 – 8:30 am

Registration & Complimentary Interactive Breakfast                                                                               

8:30 – 8:40 am

Welcome and Introduction

Interactive Intelligence and Best Practices in an IP Contact Center 

Mark Piskadlo, Western Region Director, Sales, ININ

8:40 – 9:10 am

Keynote - Industry Direction  

Rich Tehrani, President of Technology Marketing Corporation (TMC®)

9:10 – 9:40 am

Change Management

Ivy Meadors, Founder and CEO of High Tech High Touch Solutions, Inc.

9:40 – 9:50 am

Break

9:50 – 10:30 am

Best Practices in the IP Contact Center    

Network/IT Planning; Clear Plan for Workforce Optimization and Customer Driven Applications  

Peggy Gritt, Senior Director, Global Market Solution, ININ

10:30 – 11:00 am

Customer Interaction Center® (CIC) Live Demo

Scott Ridgway, Technical Sales, ININ

11:00 – 11:15 am

Customer Success Story

John Andrews, Effective Teleservices

11:15  – 11:30 am

Hitting Home: Keys to Success, Questions and Answers

Mark Piskadlo, Western Region Director, Sales, ININ

11:30 am – 1:00 pm

Complimentary Lunch

“Microsoft-based VoIP:
Improving your Business Communications. Lowering your Communications Costs.”

Brought to you by Vonexus                                                              

1:00 – 1:10 pm

Welcome and Introduction

Vonexus and the Microsoft®-based IP PBX

Mark Piskadlo, Western Region Director, Sales, ININ

1:10 – 1:40 pm

Keynote - VoIP Insights and Market Direction  

Rich Tehrani, President of Technology Marketing Corporation (TMC®)

1:40 – 2:20 pm

Maximizing your ROI for deployment of an IP phone system  

Brit Vickner, Channel Development Manager, Vonexus

2:20 – 2:30 pm

Break

2:30 – 3:00 pm

A Live Look: The Integrated Microsoft®-based VoIP Phone System  

Enterprise Interaction Center® (EIC) Live Demo

Brit Vickner, Channel Development Manager, Vonexus

3:00 – 3:15 pm

Customer Success Story

Peter Grilley, ChemPoint

3:15 – 3:30 pm

Hitting Home: Keys to Success, Questions and Answers

Mark Piskadlo, Western Region Director, Sales, ININ

 

 

The TV Broke

September 10, 2005

After eight years of illustrious service my rear-projection TV died. I ordered a new Sony TV online. It is also rear-projection but had good reviews and I think I will like it a lot. The price online was much lower than in the store and although I feel guilty for not buying in the store where I saw the set, if the price difference is huge I am just not going to throw away good money that the oil companies would prefer I donate to a better cause – like lining their pockets for example.
 
By the way, this weekend I had the displeasure of filling up my tank at what must be the world’s slowest pump. I thought about switching gas stations or even pumps but it would have cost me about $10 just to start and move the car. If time is money, I got robbed twice.

But I digress. We have no TV and a DVD to watch – Meet The Fockers. I tried to convince my wife that my IBM laptop a T42P is great to watch the DVD on as it has very high resolution and the 15” screen is great. We will just put the laptop on the coffee table I proposed.

I may as well have asked government officials to take a shorter vacation at the end of August for the response I got. We contemplated connecting the DVD player to the TV in the bedroom. I imagined the work of having to connect everything up – I was not in the mood.


I had an idea.  I got the laptop out and put it on the coffee table and started the movie. The family was in awe. You gotta love IBM laptops.


I think dimming the lights is what really did it for me as the atmosphere was perfect.

Guess what! I get away with working – checking e-mails and blogging while the kids get changed. Who would have guessed?

I can only imagine how life will change when I start downloading movies or streaming them using IPTV. I am looking forward to the future with great anticipation.

Rich Tehrani Live – Again

September 10, 2005

I am live once again – and –again, and…

If you want to hear me speak it seems like you don’t have to leave your home-city as I feel like I am everywhere these days. And by the way I love it. Writing is great but there is nothing like seeing the reaction of a live audience when you speak with them about a topic. The interaction, before, during and after a presentation in priceless. Hope you do come out to hear me at this New England based seminar in the near future:

------------------------------------------------------

Performance Optimization Seminar~
Don't Forget to Register

Stroudwater Contact Point, in cooperation with Verint® Systems, Concerto Software®, and Customer Interaction Solutions®, invites you to explore ways to transform your contact center into a strategic profit center through Performance Optimization.

Register today, seating is limited.

Please join us for the following half-day seminar, 8:30-12:00,
beginning with a delicious breakfast at 8:00am.

September 22nd at Black Point Inn, Prouts Neck, Maine
www.blackpointinn.com



Special Welcome by Rich Tehrani, President and Group
Editor-in-Chief of Customer Interaction Solutions


Realize the Value of Customer Contact!
To register for this event, please visit www.stroudwater.com.

Yahoo! Produces Chinese Email

September 10, 2005

I was a bit surprised to learn from this story that a journalist in China was sentenced to jail for ten years after Chinese authorities requested a personal e-mail from Yahoo!. The e-mail was produced and subsequently handed over to Chinese authorities.

Yahoo! Is active in China and is trying to get a percentage of the Chinese market to use its various services.

That leads me to why anyone living in China would want to use an e-mail provider who actually has an office in China. I would imagine using an e-mail provider in another country where China has no authority would be smarter.

I would imagine the same holds true for any country. My tip of the day is “if you are a political dissident or think you might be nabbed by a regime who is trying to keep a lid on lots of sensitive information – like spreading democracy, try to find an e-mail provider who is located in a country that just doesn’t get along with yours.”

Here is an excerpt from the article:

Yahoo earlier defended its move, saying it was obliged to comply with Chinese laws and regulations.

The demand for the information was a "legal order" and Yahoo gets such requests from law enforcement agencies all the time, and not just in China, Yang told the forum.

But he added, "I cannot talk about the details of this case."

Other Chinese journalists have faced similar charges of violating vague security laws as communist leaders struggle to maintain control of information in the burgeoning Internet era.

Despite government information sharing requirements and other restrictions, Yahoo and its major rivals have been expanding their presence in mainland China in hopes of reaching more of the country's fast-growing population of Internet users, which now number more than 100 million

China Port Blocking

September 10, 2005

I agree with Andy about China Telecom and port blocking in general being a huge threat to VoIP worldwide. Hopefully the WTO or some global organization (the US military?) will make sure that countries do not employ this strategy as a way to stifle competition.

Sure, I’ll Make a Good Telecom Czar

September 10, 2005

I am flattered. Bob Liu renominated me for the telecom Czar position that my editorial team jokingly appointed me to on April Fool’s day. This is just part of the interesting news on telecom that took place in this week’s communications and technology podcast.

To the podcast team: Yes, I am listening. Thanks for the offer to take up this position and if Mr. Bush ever decides to consider me for such a position I will be flattered and consider it very seriously.

Feel free to click here to see all of TMC’s  
communications and technology podcasts.

Communications News This Week

September 10, 2005

Here is a good article on TMC’s channels for the week. In it you’ll find a summary of many of the exciting things happening in communications this week. For example, Sonus had a sale of their IM-based products to Vistula Communications Services. The author writes:

“The company is deploying a full suite of Sonus' IMS-based solutions, including the Sonus GSX9000 Open Services Switch, PSX Call Routing Server, SGX Signaling Gateway and the Sonus Insight Management System. Vistula is also utilizing Sonus' Network Border Switch (NBS) to manage traffic between VoIP networks.”

In the triple play sector, NetCentrex announced that it exceeded 2 million Class 5 VoIP lines. According to David R. Butcher’s article, “Leveraging significant worldwide growth in residential voice over broadband (VoBB) connectivity and triple-play service bundles, NetCentrex customers are currently activating 5,000 lines per day.”

I could go on for a while. There is lots of exciting news in the channels. Click here to see Michelle Pasquerello’s TMCnet channel summary or feel free to browse the TMCnet channels yourself.

IPOD NANO

September 10, 2005

IPOD nano Shows OffI have been silent on he topic of the IPOD nano and it isnt because I wasn’t interested in the device but because I have been busy with everything else going on in VoIP and CRM this week. Getting back to the nano, I want one. This is the first time I have said this about any of the IPODs. I have had every portable audio gadget since Sony invented the category decades ago and decided I had no use for an MP3 player as my laptop usually does the trick for me just fine. Now though, I am not so sure. This new player is so sleek and so light it is a must-have device.

The trouble is, I still don’t have a use for it as I have my laptop for travel and my exercise can be done in a room with a stereo and TV.

So, what will I use the nano for? I am not sure. Long flights where I don’t feel like taking out the laptop? I am unsure but if I get one I will be sure to chronicle the adventure.

See Apple's IPOD nano Showing Off 



Also see:

http://blog.tmcnet.com/blog/wimax/wimax/rokr-not-so-rockin.html