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Performance Optimization Talk

September 21, 2005

As you may recall I am speaking at the Black Point Inn today at a call center performance optimization seminar. When I embarked upon this location I entered it in my GPS and was off -- or so it would have been in a perfect world.

When I looked for the city of Prouts Neck, Maine, my GPS decided it would not cooperate. No amount of cajoling would allow me to enter my final destination without a city that the system would recognize.

Did I give up? No way. I love Maine and rarely get to come here. Maine is such a clean and pristine state. If you love nature and lobsters, this is a great place to live. If not, you may get bored here pretty quickly.

With great skiing and hiking nearby, this is still a pristine and unpolluted nook that is a great vacation spot.

To help me on my way, I made a phone call to Verizon wireless information and discovered that another name for Prout's Neck is Scarborough. My GPS seemed to like this city name better and I was off and running. Well until I got to where the GPS told me the hotel was. I had to continue about five miles more and past a dead end sign I might add. I was partially concerned I would hit a moose or grizzly bear but I made it OK.

Interestingly I speak all over the US and Canada -- I am in Toronto next week actually, but I am not sure I have ever been to such a remote location to present. It seemed like I was driving to the middle of nowhere but once I passed the dead end sign I realized I might be at the end of nowhere.

As I approached the hotel, I began to notice numerous crosswalks. I could not figure out what these crosswalks were for except perhaps the ability to allow people access to a lake or some other body of water.

It seems I was right as I got out of the car, I noticed what appears to be the Atlantic Ocean. It is a very dark night and I can't wait to see the view in the morning when I present.

The Black Point Inn is gorgeous by the way. Very historic -- built in 1878. I am staying in a cottage. Very interesting. I am looking forward to tomorrow with great anticipation.

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The Only Show With The Future of IP Telephony Panel

September 21, 2005
This is part of the ITEXPO: Best VoIP Show In The World series of Blog entries.

This is has been the most popular event at past ITEXPOs and TMC is still the only show that focuses on the future of IP Telephony with a panel of experts who are in the trenches. You will find participants from Ditech Communications, MCI, IBM, Aculab, Quintum, Intel, Lucent Technologies, SipStorm and Altigen. Panelists are foremost experts in VoIP spanning many decades of experience. If you are deploying VoIP you need to look into the industry crystal ball to see the future. It is here, at The Future of IP Telephony session and only at ITEXPO.

I hope to see you at this session Tuesday, October 25, 2005 from 3:45-4:30 PM in Los Angeles, California in conjunction with Internet Telephony Conference & Expo.

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The Only Show With TMC University classes

September 21, 2005
This is part of the ITEXPO: Best VoIP Show In The World series of Blog entries.

Countless people have told me that TMC University IP PBX certification made the difference between getting a job and not. Resellers have told me it is this certification that allowed them to win high-margin deals over their non accredited competitors. At the completion of TMC University courses all students must sit through a test and pass it in order to qualify to receive the honor and privilege of becoming a TMC University Graduate

This year we offer a 201 – advanced certification along with the 101 certification we have successfully taught for the past four Internet Telephony Conference & Expo events.

Past graduates

TMC University Details Page

TMC University Session Descriptions

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