July 2006 Archives

Here is a recent article on the Universal Service Find with a quote from Yours truly. The quote is on page 2 and it is below in bold:

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"Our (and that of companies like Granite State) sustainability depends on the USF," said Stafford. "It has allowed us to put in a lot of infrastructure and continue to grow."

But, Stafford admits, determining the contribution system in light of new technologies is a challenge for the FCC. Currently, companies pay in based on a percentage of their long-distance revenue, with the current rate about 10.7 percent. But with VoIP, local numbers can be used as exchanges and transportation over the Internet can make calls look like they are local.

Things only get more complicated when one looks at other means of communications, like e-mail and instant messaging.

"We can e-mail and IM each other all day long, but as soon as we speak, we start paying into the USF," said Rich Tehrani, president and editor-in-chief of TMCnet and an outspoken member of the VoIP community since 1998. "The thought is that if the government can do this with voice, why can't it do it with e-mail and other media?"

The hope among industry insiders is that the inclusion of VoIP is a first step in re-evaluations. FCC chairman Kevin Martin has stated publicly that the Telecommunications Act of 1996 needs to include "communications," rather than simply telecommunications, and while the new order may raise the rates of some consumers and businesses using VoIP, optimists hope it will be a first step toward a more cohesive system.

"At least it levels the playing field until they figure out what they are going to do," said Tehrani. "The technology is moving faster than the government, and that's the problem."

Andy on Skype

July 31, 2006 11:18 AM | 0 Comments
Andy has interesting thoughts on Skype. Good analysis here. Perhaps Andy gets wisest as his birthday approaches??wink

Indian Call Center Video

July 31, 2006 9:41 AM | 6 Comments
Here is a very funny 12 minute video (rated PG) about Indian Call Centers. Click here.

Zultys Up and Running!

July 31, 2006 9:07 AM | 0 Comments
I just heard from Iain Milnes that Zultys is up and running. To quote Iain, “We are back up and running with a new lease of life and all of our sales offices globally are working normally and at full speed.”
 
I will be checking with Iain later today and will report any interesting developments.

Death By Chocolate

July 31, 2006 9:02 AM | 0 Comments
It is far better to have a music player that also acts as a phone. It is that simple. But most people wither disagree or they don’t want a clunky music playing phone – they prefer a sleep iPod Mini. Well now that Verizon Wireless has decided to carry the LG Chocolate phone – a sleekly designed model resembling a music player more than a phone, the world may be about to change. Couple this with more consumer friendly pricing and you have a recipe for some serious iPod killing chocolate.

I have heard great things about these Chocolate phones by the way. They are all the rage in Asia and as usual in the US we get the best toys last.

One last note – I have repeatedly slammed Verizon Wireless in years past due to their poor selection of devices. They seemed to have listened and are doing an awesome job of competing with leading-edge devices such as this phone and the Motorola Q.

Zultys Update

July 28, 2006 8:19 PM | 0 Comments

Program error!

 

E-Mail as Career

July 28, 2006 1:56 PM | 0 Comments
I studied engineering in college and now run a trade show and publishing company -- TMC -- one of the fastest growing media companies in the world actually. So why do I feel like my job has nothing to do with media and everything to do with e-mail. Is e-mail reading my full time career now? Daily I feel like this is more and more likely to be the case. How about you?

AT&T CallVantage Lowers Price

July 28, 2006 1:49 PM | 3 Comments
I believe the AT&T name is worth a great deal and customers will pay a premium for the guarantee of AT&T quality. This is one of the strongest brands in corporate America. Although AT&T is marketing aggressively, their ads are so horizontal and image based that I am not sure what any of them stand for. Instead, AT&T should be promoting CallVantage aggressively and adding features and holding the line on prices. I would even consider more premium calling services at a higher price.

Of course other AT&T products deserve the benefit of individual promotion as well. It seems funny that a company with such a strong brand focuses so much energy on reinforcing that brand. We are likely at mindshare saturation though. But if I am wrong and brand building is so effective then why the CallVantage price drop?

Skype Toolbars

July 27, 2006 1:28 PM | 2 Comments
Today Skype announced toolbars for applications like MS office and others. In my humble opinion this is one of the biggest announcements in IP communications as it integrates the largest VoIP community with a plethora of applications that hundreds of millions of people use each day.

As I have said before the ubiquity of IP intersecting with IP communications will allow us to do more and more. What makes me wonder is why this announcement wasn't made first by Vonage.

Vonage needs to be ahead of these guys and if they don't have teams of people trying to out-innovate Skype they are in trouble.

By the way toolbars are not new and VoIP toolbars are not new. Vonexus and Broadsoft are a few of the companies who have integrated toolbars and telecom. Microsoft purchased a company that does this as well but I have to sign off soon and don't have time to look up their name which I forgot. Hopefully one of my super-intelligent readers will comment on the name of the company and perhaps what Microsoft has done with the acquisition.

Amtrak Acela Power Problems

July 27, 2006 9:48 AM | 0 Comments
The power on Amtrak Acela trains has been out for weeks meaning you need to charge all your electronics and have spare batteries if you plan on a long trip. They hope to have it fixed in a week and I feel they should be forced to refund half of every fare until they get the problem resolved.

Kazaa Pays $100 Million

July 27, 2006 9:22 AM | 1 Comment
Kazaa will be paying record companies $100 million dollars in damages. "Kazaa was an international engine of copyright theft which damaged the whole music sector and hampered our industry's efforts to grow a legitimate digital business," said John Kennedy, head of the International Federation of the Phonographic Industry (IFPI), in a statement.

As those of us in the communications space know, Kazaa was developed by Niklas Zennstrom and Janus Friis, the creators of Skype. These guys have to be some of the most press worthy people around -- everything they do seems to turn to gold -- and generate tons of free press.

They have recently set out to revolutionize the world of video distribution as well and one wonders what sort of empire they will build this time around.

Q-6000

July 26, 2006 5:53 PM | 0 Comments
Take a look at this monster platform from Alliance Systems, the Q-6000 has quad dual core processors in a fault resilient chassis.

The system leverages the highest performing Intel E8500 chipset that supports four-way, EM64T 64-bit operation and dual-core Intel Xeon processors with a 667 MHz front side bus, hyper-threading technology, and 64 GB dual-channel DDR2 memory. Several new memory features are quite interesting such as 4-way interleaved, hot-add, memory mirroring, and memory RAID.

Using PCI-Express, the system drives throughput to the storage subsystem at a substantially higher rate than previously recognized with PCI technology. This performance is realized primarily during data transfers in storage intensive applications. Storage capabilities include up to ten Ultra320 SCSI drives using the dual-channel SCSI controller.

SugarForge

July 26, 2006 5:46 PM | 0 Comments
SugarForge – take a look at how the CRM market is opening up its APIs.
 
 
 

VoIP Applications Advance

July 26, 2006 5:37 PM | 0 Comments

The next generation of IP communications applications and devices will be better than what we have seen to date. Integration is something we will see more and more of as IP allows voice, once and for all, to be integrated into the fabric of communications as well as the infrastructure of organizations, operating systems, and myriad computing environments.
 
It is the ubiquity of IP that makes it possible for VoIP to integrate so well with its “peers,” instant messaging and video.
 
In two weeks, the world’s IP communications developers will converge in Santa Clara California for the annual VoIP Developer conference, known to many as VoIP Devcon.
 
This particular event is exciting for the industry, as numerous key companies will be making major developer announcements and holding developer events in conjunction with the show. Avaya, for example, will hold its Developer Day on Monday, August 7th, and Ubiquity will host a solution day focusing on topics such as SOA, media server applications, and business opportunities for developers.
 
AOL also will have a slew of developer sessions regarding AIM Phoneline that will be worth attending - but I am under NDA, so I can’t tell you more… You will have to come to the show to learn the details.
 
SIP Foundry, too, will have a conference track at this show, with a total of five sessions focusing on topics from SIP user agents to SIP security and more.
 
Other notable event participants include AudioCodes, Cantata, Aculab, Data Connection, LignUp, Eicon, Trinity Convergence, Texas Instruments, Sangoma, Intel, and Digium. In addition, there will be networking events sponsored by Global IP Sound and Avaya. For a complete list, check out the Web site.
 
As IP PBX features become more and more similar, the differentiating factor in the PBX space becomes the development environment provided by the IP PBX vendors. Similar to the PC space in the 1980s and the OS space since the dawn of time, whichever company has the most partners developing custom applications will win the war.
 
While many PBX companies have developer programs, not all companies are focusing enough attention on attracting developers to these programs - some companies are half-heartedly looking for developers to join their programs. In contrast, Avaya and Inter-Tel are two of the companies that seem to really be focused on attracting more resellers to their platforms.
 
This concept is not lost on many in the IP communications industry, as more and more companies are launching developer programs. Expect to see a number of high profile announcements in the upcoming weeks regarding development programs in the communications area.

If you think there are any holes in this logic, just look to Skype to see how its developer program is reaping tremendous benefits. Look to Intel, which also sees an ecosystem of communications partners using its components and ACTA platforms to build products.
 
Developer programs have become such an integral part of the success of so many tech companies that it makes sense to consider one. Remember, no company can do everything itself, and even Google, a company with seemingly unlimited resources, has opened up some of its APIs for others to take advantage of.

Zultys Out of Business

July 26, 2006 2:59 PM | 0 Comments
Zultys Out of Business
I just
read that e-mails from Zultys are being returned saying the company is out of business. I hear there was a problem with the financing. Investors decided not to back the company further. I imagine it is too soon for the poor Avaya quarter to have had an impact on Zultys funding but who knows. I am going to reach out to the company and see what I can uncover. By the way, TMC’s Greg Galitzine broke the story.

Update:

I just spoke with Iain Milnes the founder of the company and he said they are ceasing operations and terminating employees temporarily -- until they get financing. They feel they have a great product portfolio and a great channel – I agree. They are looking for investors who see this value. Contact
iain.milnes@zultys.com for details.

Further Update: The company was purchased and is doing well. I have had numerous meetings with the company's management. Here is the latest news on Zultys.
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