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Juniper Kills Kagoor Products

Light Reading reported that Juniper is killing its Session Border Controller products that were part of the Kagoor acquisition. In recent meetings with Acme Packet, Sansay and others, I was told that Juniper wasn't coming up in competitive bids. So to me this move isn't too surprising. Still the SBC market is growing quickly and there is a great deal of money to be made in this space. What led to this development is probably Juniper not focusing effectively on post-merger integration.

After the acquisition there was a press call that I was on explaining how the synergies between the two companies will help service providers. The synergies are sill there but there needs to be better execution if Juniper wants to go at this market again.

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Amcat

Keep an eye on Amcat. I met with the company recently and they seem to really have passion to succeed in the contact center market. The company has been around for 15 years but new management is really evolving their strategy and will likely be achieving great growth gains.

The company has roots in the predictive dialing market and they have recently evolved into a feature-rich contact center play with focus on inbound and outbound. They recently came out with an IP-PBX and will soon have tight CRM integration (they currently integrate with other CRM solutions and they will soon sell their own). They are no longer a dialer only company, There is CTI, IVR and a full featured ACD. We will keep you posted on how the company is advancing.

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