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V2oIP Quality Alliance

The V2oIP Quality Alliance launched this week -- the goal of which is to increase the quality of voice over IP phone calls. Many of the people I spoke with in the organization would prefer the organization be called the Voice, Video Quality Alliance but regardless, that is what the V2oIP acronym stands for and the association's goal is to improve voice  and video quality over IP networks.

You might imagine that today, voice quality has improved so much that we don't need such an organization. But video quality can still improve and this (link fixed) blog entry shows that voice quality may not be as good as you think.

One last point worth considering is that with all the talk of voice peering, we must realize that quality has the potential to get worse. There are a few reasons for this -- increased latency as calls go from one provider to another and transcoding which basically means converting from one codec to another.

Of course when using peering we eliminate the PSTN so we should see gains in voice quality but like everything else over IP -- you need to ensure the network is set up correctly to ensure maximal voice quality.

I think the V2oIP Quality Alliance is a positive step towards improving quality in the IP communications world and as more vendors join the cause I hope we can expect higher quality levels in VoIP and video calls.

This release will give some details on who is participating but suffice it to say there is a smattering of IP communications companies represented from across the industry. Ditech Networks is involved in session border control and transcoding so they are a natural in this space. Empirix is a big player in testing across networks from call centers to service provider networks so they too are perfect for this group.

Telchemy has been producing products to ensure VoIP quality since before just about anyone else. Global IP Sound or GIPS the "Voice Engine" company powers so many VoIP solutions such as Skype they obviously belong in this elite group.

Polycom has such a large share of the IP phone market they too are a natural fit. The one surprise for me is JDSU or JDS Uniphase--the high flying company of the optical bubble years. They recently announced an IPTV testing solution so they are a fit here as well -- I am just getting used seeing them play in IPTV.

There are a bunch of other vendors who have joined as well -- who weren't in the release.

OK so who is missing? Spirent, Ixia, Cisco, Avaya, Nortel, Mitel, Alcatel, Ericsson, etc. But this is a new initiative and we should be happy that these companies have come together to start this initiative. As I write this there is a rumor circulating that Verizon (or Verizon Wireless -- I can't recall) may be joining this group as well so that would obviously open this up to lots of other service providers.

So this is a great first step and I hope to see more industry participation in this great cause. The only downside is that voice and video quality is too complex an issue to easily tackle -- especially across so many vendor platforms. Of course time will tell and even an incremental improvement is better than nothing.

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Vonage E911 in Los Angeles

I will be speaking next week in Los Angeles and Irvine, California and am happy to know that the city will be much safer now that Vonage has turned up E911 in the city. In addition to Los Angeles, Vonage recently turned up E911 at more than 125 local run emergency call centers across the U.S. in less than one month, bringing the total percentage of Vonage U.S. subscriber lines that have E911 to over 89 percent.

In addition, Vonage has been pretty busy enhancing its business model by partnering with Endeavor Telecom. Why? Well the ad campaign Vonage has been running "No Nerds Required" is obviously in response to the fact that being a nerd helps in installing Vonage.

Endeavor basically can help customers install Vonage in their homes like a cable company might do. So this news basically levels the playing field a bit.

The cost of the installation starts at $99.95, and also includes professional testing and quality control services. There is no downside here that I can see so this is a brainer for the company.

I would imagine that Endeavor will be able to find some other VoIP companies to work with as well. Having home installation is very logical but I think the price is high.

Oh and by the way -- I wouldn't be doing my job if I didn't remind you that Internet Telephony Conference & Expo will be taking place just down the street from LA -- in San Diego actually. I hope you can make it there -- I would love to see you in person.

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