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Webinar News

October 3, 2006
There are a ton of things going on at TMC and one of the most exciting is our web seminar program where we educate decision-makers on some of the latest and most important topics in the world of IP communications and VoIP. One of my favorite webinars this year was actually a Web Summit on VoIP Peering with Jon Arnold. I am looking forward to catching up with Jon next week at ITEXPO. We will be working with Jon on more of these very soon.

Here is a list of web seminars I hope you get a chance to register for and attend. Enjoy:
 
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Tomorrow, October 4
11:00am EST

Simplifying Peering and Generating Immediate Revenue
Sponsored By: Arbinet
Register here.

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Thursday, October 5
11:00am EST

Migrating from Legacy to Next Generation Services in the Telecom Ecosystem
Sponsored By: Telenity
Register here.

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October 5
2:00pm EST

Deploying Secure SIP Services and Applications
Sponsored By: Covergence

Register here.

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What's Happening in October

October 17
2:00pm EST

Increase Sales Productivity and Revenue with Mobile CRM
Sponsored By: Sage Software

Register here.

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October 19
11:00pm EST

Quad Play as an Enabler of Lifestyle Services
Sponsored By: Comverse
Register here.

Tadiran and Digium Interviews

October 3, 2006
If you haven't had a chance, please take a look at some of the latest executive suite interviews. One is with Ron Bregman of Tadiran. This Israeli-based company has been in telecom for many years with a reputation for bulletproof system design.

In addition and perhaps at the opposite end of the spectrum -- as their product is free and open-source - is an interview with Mark Spencer of Digium. Digium is the company behind Asterisk and has been generating lots of buzz lately. Even though this isn't new news I did cover the interconnection between Asterisk and Skype this morning. I am looking forward to catching up with Mark Spencer at ITEXPO next week.

VoIPWorkgroup

October 3, 2006
I just came across this new site form Ben Bakhshi titled VoIP Workgroup. I like the site because it is easy to keep up with what many bloggers are doing without having to go to each of their sites. Ben calls it a VoIP blog dashboard an I agree. I am sure I will use the site often.

Quintuple Play

October 3, 2006
I have been noticing more and more service providers registering for ITEXPO and I believe many of them are interested in figuring out how to provide many services beyond just VoIP. That leads one naturally to providing broadband access, television, security services, wireless, etc. In short let’s call this the quintuple play. Really the name is immaterial but what is crucial is service providers need to start exploring providing whatever services make sense for their audience.

Here is some news from the IPDR.org on their content offering on the X-Play market at next week’s show.

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IPDR.org to Host Quintuple Play IP Services Track at
INTERNET TELEPHONY® Conference & EXPO West 2006

Top Executives at Leading IP Communications Organizations to Speak at IP Event
In San Diego

The Internet Protocol Detail Record Organization (IPDR.org), the only industry consortium exclusively focused on developing and driving the adoption of next-generation IP (Internet Protocol) service usage exchange standards worldwide, today announced it is hosting a Quintuple Play IP Services Track at TMC’s INTERNET TELEPHONY® Conference & EXPO West 2006 on Tuesday, Oct. 10 at the San Diego Convention Center.

The Quintuple Play IP Services Track hosted by IPDR.org will address the most compelling issues facing service providers as they roll out any or all of the next generation IP-based services, including Broadband, Mobile, VoIP, IPTV, and Emerging Content.

The Track will take place:

                                    INTERNET TELEPHONY
                                    The Quintuple Play IP Services Track
Tuesday, Oct. 10
Room 10 (upper level of the San Diego Convention Center)

IPDR.org members speaking at the Quintuple Play IP Track will address the following:

12:15 - 1:00 Session 1
Tackling the Challenges of the Emerging Content Market
Stoyan Kenderov, Amdocs Director- Business Development – Next-Generation Services, and Technology Evangelist

1:15 - 2:00 Session 2
Personalization Versus Privacy:  The Two Can Co-Exist
Kelly Anderson, IPDR.org President and COO

2:15 - 3:00 Session 3
Security in IP Services – How to Prevent Fraud
Jay Thomas, Narus, Inc. VP- Product Marketing

3:15 - 4:00 Session 4
IP-Based Services Operations Management and Standards Developments for
Quintuple Play Convergence of Next Gen-Broadband, VoIP, IPTV, Mobile, and Content
Steve Cotton, IPDR.org Editor-in-Chief

4:15 - 5:00 Session 5
Your Customers:  How To Know Who They Really Are and What They Are Really Doing 
Kelly Anderson, IPDR.org President and COO

“We have put together a thought-provoking series of sessions to address some of the biggest issues that must be addressed before service providers can effectively offer any or all of the IP services today.  We look forward to sharing our insights and having an open dialog with attendees,” said IPDR.org’s President and COO Kelly Anderson.

“We are very pleased that IPDR.org will be participating in this year’s show with such a compelling track.  IPDR.org’s members are widely recognized and respected industry leaders, and I am confident that our attendees will appreciate and value the opportunity to hear IPDR.org’s perspective on how to prepare for the offering of IP-based services,” said TMC’s President and Conference Chairman Rich Tehrani. 

In addition, IPDR.org’s President and COO Kelly Anderson will speak at the IPTV Evolution scheduled as part of the INTERNET TELEPHONY conference.  Her presentation is:

IPTV Evolution
Wednesday, Oct. 11, 2:00-2:45 p.m.
Increasingly on Demand:  The New TV Business Model


Anderson will also serve as moderator for the following panel at the IMS Expo, which is also scheduled as part of the INTERNET TELEPHONY Conference:

IMS Expo
Wednesday, Oct. 11 3:00-3:45 p.m.
Security Issues in IMS

INTERNET TELEPHONY® Conference & EXPO, held October 10-13, 2006, is the world’s largest and best-attended IP Communications trade show.  Last January, the show drew over 8,000 buyers and sellers of IP Communications products and services to Fort Lauderdale, Fla.  For this upcoming October show, TMC projects total attendance to exceed 9,000.

About IPDR.org
IPDR.org is the only collaborative industry consortium exclusively focused on developing and driving the adoption of next-generation IP service usage exchange standards worldwide.  IPDR.org developed the Internet Protocol Detail Record (IPDR) interface used by IP network and service providers to capture valuable network data usage information. IPDR.org’s members consist of leading service providers; software and equipment vendors; system integrators; and billing and mediation vendors who are collaborating to facilitate service usage exchange by implementing de-facto standards, which have been adopted by leading industry organizations, including CableLabs®, the cable industry’s research and development consortium; and ATIS, the telecommunication industry’s research and standards body.  A member-driven nonprofit organization, IPDR.org continuously seeks comments on its specifications, implementation and protocols.  The IPDR.org publicly available documents can be downloaded from the IPDR.org web site at www.ipdr.org.
 
About TMC®
Technology Marketing Corporation (TMC) publishes four print publications: Customer Interaction Solutions, INTERNET TELEPHONY, SIP Magazine and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 2,200 sites in the world by alexa.com*, TMCnet serves more than one million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, VoIP Demo, IMS Expo and Call Center 2.0 Conference. For more information about TMC, visit www.tmcnet.com. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)

Mobile video blog test

October 3, 2006
This is a video of me catching Tom Keating off guard in his office. Whoops -- I almost got a social security number on here. Not good.

Blogged via wireless handheld

IPTV Conference

October 3, 2006
IPTV Conference
I have been getting lots of positive feedback about TMC partnering with Fierce Markets to launch an IPTV conference next week at Internet Telephony Conference & Expo. Here are some of the topics that will be discussed at the event:

Ensuring QoS and Scalability
(IPTV2-01)
Wednesday - 10/11/06, 10:15-11:30
QoS testing for IPTV has recently progressed from products in the lab to testing the end user experience and the network itself. A panel of experts debate the QoS best practices and how to best ensure the level of scalability a service provider's network requires.
 
IPTV Billing Options Explained
(IPTV2-02)
Wednesday - 10/11/06, 11:15-12:00pm
IPTV is the killer app for the triple play, but service providers can't capitalize on it without a robust billing system. This panel explores billing options for service providers with a focus on the rise of IP Multimedia Subsystems (IMS).
 
The Future of the Set-Top Box
(IPTV2-03)
Wednesday - 10/11/06, 1:00-2:00pm
Does the STB have a future? This panel of STB makers
 
Preparing Home Networks for IPTV: Next Steps in Digital Media Distribution over Wi-Fi
(IPTV2-04)
Wednesday - 10/11/06, 4:00-4:15pm
 
The Future of IPTV in the Connected Home
(IPTV2-05)
Wednesday - 10/11/06, 4:15-5:00pm
What will the connected home look like and how can IPTV service providers leverage other features of the IP network to add value to their video services? In this round table discussion, learn the future landscape of the connected home and where IPTV fits in.

It is obvious that IPTV will have a huge place in the service provider world of the future. If you are rolling out or considering rolling out TV or video as part of your services offering, you will not want to miss this event. You can register here if you like.

Call Center Wait Times

October 3, 2006
I have been reading more and more about companies who neglect customer service and get punished by losing customers and/or losing share price. Sure the two are generally related but a company like Dell has been slammed so many times for hiring Indian call center reps that it is likely their P/E multiple has been affected as well.

But it isn’t just accents or call center agents with lack of training that upset customers. Another pet peeve many customers have is long wait times. I could go on for pages actually about all the items that upset customers -- like not answering e-mail. Even worse is when a company has a robot respond saying an e-mail is coming in 24 hours and no e-mail ever arrives.

But I get the feeling wait time is one of those things that upset customers more than we realize. Fortunately technology is available to help companies deal with connecting agents with callers. In addition the call center scheduling channel on TMCnet can help you understand how to optimize your agent schedules and ensure your customers remain happier. And of course we know happier customers typically recommend services to friends, relatives, etc. And that course leads to more sales and profit.
 
Update: Here is an article on the topic worth reading. Enjoy.

Pika Introduces Skype VoIP to Asterisk

October 3, 2006
Two of the biggest trends in IP communications are Skype and Asterisk. There is just something so compelling about the free model --consumers and enterprises can't seem to get enough of either of the products these two companies offer.

But what if there was a way to bridge the Asterisk community with Skype users. What a great world that would be. Imagine allowing customers to Skype into your call center or imagine allowing remote workers to calling via Skype and stay connected to the Asterisk system where they could use IVR and speech recognition to navigate to the right mailbox or person.

My friends that day has arrived and it is courtesy of PIKA Technologies a company playing in the communications development space for over a decade. This company was one of the original players in the DSP resource game when Dialogic, Rhetorex, Natural Micrososystems and Brooktrout were other major contributors to the space.

The product name is PIKA Connect for Asterisk and it will be available next month according to the company. If you are interested in seeing how this technology works visit www.pikatechnologies.com and use your Skype client to get connected to the company's auto attendant.

If you are interested in becoming a participant in the beta program be sure to e-mail David Clarke right away as I am sure there will be heavy demand.

My take on this news is Skype and Asterisk will both be helped tremendously by the news. The younger generation who embrace Skype will love to be able to call companies without having to dial a regular phone. They will be able to speak in a manner they are most comfortable with. In the end companies will be heavily incented to implement such solutions as they will give their customers what they want and also reduce their 800 number bills.

Come see Asterisk and all the other IP communications vendors that matter under one roof in one week at Internet Telephony Conference & Expo in San Diego California. 9,000 attendees from around 70 countries will be on hand to network and find out what is next in the ever-changing world of IP communications.

Protecting IMS/UMA and IP Communications

October 3, 2006
The advent of any technology is when unscrupulous users see if they can take advantage of it. The first computer worms, viruses and spam are a few examples of how good technology was used by those with malicious intent to damage systems or steal data or money. The PC is 25 years old and there are more malicious attacks taking place now than ever.

One trend that seems to be certain is attackers generally go after critical mass.

In other words a new operating system with 0.5% market share is not a very enticing target. As more people use the new operating system hackers start to see an opportunity to do what they do best -- hack.

So if you are following me so far and you have been reading the research indicating hundreds of millions of users will soon be on IMS networks do you see an opportunity for hackers to attack. I know I do and I am not alone as a recent conversation with Sipera Systems leads me to believe the company is quite serious about minimizing hacker attacks on IMS networks.

If you are thinking about rolling out IMS or UMA you need to realize there are many risks associated with the deployment. Specifically the low cost for a malicious user to become authenticated. In this case all it takes is a prepaid ISIM card which can be purchased for less than $20. For less than $30 you can buy an ISIM card reader. From there a hacker goes to wwww.sourceforge.net and picks up the IPSec/IKEv2 Racoon2 module and Python/Pearl scripting tools. The next step is researching IMS/SIP/GPRS message formats at www.3gpp.org and then the hacker can script various flood, fuzzing and spoofing attacks. The hacker could set up multiple IPSec tunnels to various PDGs in the network or a across multiple GPRS sessions. Sipera tells me up to 10,000 messages per second of floods can be generated in this fashion and this would equal the traffic of 10 million users.

The company figures a hacker could wreak the above havoc for less than $50 and about ten days of work per attack. The damage to the service provider is not estimated by Sipera Systems but one would surmise it could easy balloon into the millions of dollars depending on how long it takes to respond and neutralize the attacker.

As you can imagine there are a number of vulnerabilities in an IMS system and Sipera has identified 20,000 of them falling into categories such as "flood" which has more than 60 types, "distributed flood" which comes in at 40+ and "misuse" which comes in at 19. In all there are 90 major classes of attacks.

Some of the more insidious attacks are stealth denial of service or DoS which could mean a constantly ringing phone or the hijacking of a handset to make phone calls which could not only rack up costs for subscribers but could reduce battery life.

Worst of all is the big brother of spam over internet protocol or SPIT. In this case it is spam over IMS which could become known as SPIM. In both cases callers receive voicemail spam as well as live call spam.

The problem with IMS security is the threat of application level attacks and Seshu Madhavapeddy, Sipera President and CEO thinks encryption and authentication are a start but you need sophisticated application-level security to keep subscribers really safe.

As you might imagine Sipera has a solution to these challenges in the form of their IPCS 510 and it is built to support 100,000 users and 10,000 simultaneous sessions. Expect the device to be ready this quarter. Contact the company for details.

If you are rolling out IMS/UMA or FMC, you must be at IMS Expo next week as the entire industry -- the most important vendors will be there for you to see. If it isn't at IMS expo it really doesn't matter in IP Multimedia Subsystem. Come hear sessions like SIP's Role in IMS, Security Issues in IMS, The Basics of IMS, Introduction to Fixed/Mobile Convergence and much more. Register now and we hope to see you in San Diego.