Day: July 6, 2007

Call Center/CRM News July 6, 2007

Here is the latest in the contact center and CRM space. Interesting topics consist of call center trends in Mexico
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IT Outsourcing Research

Is there value in outsourcing your information technology operation? The Aberdeen Group has an excellent and thorough report on this
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VoIP News Week of July 6, 2007

Here is some of the recent news in the IP communications space this past week. The ShoreTel IPO is one
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Qualcomm Vs. Broadcom Take 2

The latest on the Qualcomm/Broadcom patent dispute and the need (or lack thereof) for presidential assistance. I generally find patent
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Unwired Enterprise

Nortel is perfectly positioned to bring the world their Unwired Enterprise vision. The company is a strong player in the
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One Hot iPhone

If an iPhone is going to get hot enough to fry an egg and then break, you probably don’t want
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Nokia N800 The Real Story

What is the world’s toughest job at the moment? It has to be trying to compete head on with the
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