Here is the latest in the contact center and CRM space. Interesting topics consist of call center trends in Mexico
Is there value in outsourcing your information technology operation? The Aberdeen Group has an excellent and thorough report on this
Here is some of the recent news in the IP communications space this past week. The ShoreTel IPO is one
The latest on the Qualcomm/Broadcom patent dispute and the need (or lack thereof) for presidential assistance. I generally find patent
Nortel is perfectly positioned to bring the world their Unwired Enterprise vision. The company is a strong player in the
If an iPhone is going to get hot enough to fry an egg and then break, you probably don’t want
What is the world’s toughest job at the moment? It has to be trying to compete head on with the