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July 6, 2007
Here is the latest in the contact center and CRM space. Interesting topics consist of call center trends in Mexico and New Zealand. I have always wanted to go to New Zealand by the way and just haven’t found the free 24 hours or so I would need just to fly their from the east cost of the US.
One other interesting item is the iPhone CRM link from CompanionLink.
| This entry was posted at 9:14 PM.
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Trackback URL: Call Center/CRM News July 6, 2007
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July 6, 2007
Is there value in outsourcing your information technology operation? The Aberdeen Group has an excellent and thorough report on this subject in a benchmark
report which examines the expectations of outsourcing as well as some of the providers.
Interestingly the report finds the key drivers of IT outsourcing are as follows:
Reducing operational costs: 63%
Service not core competency: 56%
Expertise not in-house: 44%
| This entry was posted at 6:37 PM.
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Trackback URL: IT Outsourcing Research
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July 6, 2007
Here is some of the recent news in the IP communications space this past week. The ShoreTel IPO is one of the more interesting stories. Also, check out the latest at JAHJAH and the others.
| This entry was posted at 2:39 PM.
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Trackback URL: VoIP News Week of July 6, 2007
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July 6, 2007
The
latest on the Qualcomm/Broadcom patent dispute and the need (or lack thereof) for presidential assistance. I generally find patent news fascinating but for some reason this particular case (or this news at least) is more like following a complex soap opera than following the general communications news I follow.
| This entry was posted at 10:55 AM.
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Trackback URL: Qualcomm Vs. Broadcom Take 2
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July 6, 2007
Nortel is perfectly positioned to bring the world their
Unwired Enterprise vision. The company is a strong player in the enterprise and service provider markets. For this reason it may even be surprising Nortel hasn’t gained more traction as they offer a great suite of products and services.
The leading Canadian communications company has been doing an impressive job of branding via it’s hyperconnectivity campaign and now it’s adding “unwired enterprise” to the mix. Personally I am not a fan of the term hyperconnectivity but I can't think of a better term and at the same time I admit I understand immediately and exactly what the term is meant to convey. Somehow it just makes me uncomfortable. Like there are electrodes on my brain or something.
But this digression misses the point that from a marketing perspective one and two-word taglines are exactly what companies need to brand the brain of the decision maker.
Nortel is in a great position to leverage its various product lines to work seamlessly together to provide solutions others can't match. The marketing messages have been planted… Now it is up to the company to back them up with consistency and a continued pipeline of great products the market buys.
| This entry was posted at 9:39 AM.
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Trackback URL: Unwired Enterprise
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July 6, 2007
If an iPhone is going to get hot enough to fry an egg and then break, you probably don’t want that iPhone to belong to a reporter who happens to work for MSNBC. Here is that
story.
Do you think this story will persuade anyone to not buy an iPhone? No way! Apple will continue to seduce a new generation of consumers with this dizzyingly popular device.
| This entry was posted at 9:25 AM.
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Trackback URL: One Hot iPhone
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July 6, 2007
What is the world’s toughest job at the moment? It has to be trying to compete head on with the iPhone. But as Om Malik
points out, the Nokia N800 does a great deal of what the iPhone does not and did it sooner. A new upgrade enables Skype to run and has Flash support. I must have upgraded more recently than Om because I can watch YouTube videos (which are based on Flash) on my device.
Ok, to be straight with my readers the two devices are not really head to head competitors as the N800 is not a cell phone. But if you spend much of your time in areas where there is WiFi the N800 is a perfect device for giving you web, e-mail, Skype access and more.
| This entry was posted at 9:18 AM.
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Trackback URL: Nokia N800 The Real Story
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