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Loving Asterisk

August 3, 2007
Some people don’t hold back. If they like you or they don’t you know it right away. Others are diplomatic. Well Tom Keating loves Asterisk… And to back it up he has 10 reasons. There are so many top 10 lists but Tom, tell us the truth… Did you stop at 10 because it was a round number to finish with or did you have more to share with us.
 
Will you be posting another 2.5-3 reasons this weekend for example?? ;)

700 MHz Setback

August 3, 2007
Just when youthought it was safe to jump into the 700 MHz frequency with your own device along comes the Federal Communications Commission's Office of Engineering and Technology (OET) who says initial testing of the prototype devices showed they failed to swiftly track and avoid interference with other, licensed broadcasts.
 
The report stated the technology coalition behind the tests had hoped the use of so called white spaces - an unlicensed spectrum between TV channels -- would pass muster with regulators as early as October. The coalition effort is one of several efforts on the part of large companies offering Internet services and devices to expand options for consumer access to the Web.
 
The group includes companies such as Microsoft Philips, Google, Intel Corp., and Dell Inc. Members of the coalition want the ability to offer devices and services that don't have to be used on licensed networks operated by traditional telecom or cable companies.
 
But the OET’s test results put a damper on the group’s hopes, noting that "the sample prototype white space devices submitted to the commission for initial evaluation do not consistently sense or detect TV broadcast or wireless microphone signals."
 
Hopefully there will be a way to solve this dilemma. After all, the above companies represent some of the smartest technology minds in the world. If they can’t make this work, no one can. If this problem can’t be solved we can expect wireless innovation to continue at its current slow but steady pace. If the group can get past this speed bump, we will hopefully see a wave of new devices tapping into the power of the internet.

ITEXPO Weeks Away

August 3, 2007
I just can’t believe that Internet Telephony Conference & Expo is five short weeks away. I just can’t wait for September 10-12th in Los Angeles. Boy is the summer going by fast. Thankfully I read Ken Kamp’s blog where he talks about the show and it reminded me about the timing of this event.
 
Tom Keating too reads Ken’s blog and he beat me to writing about Ken’s post.
 
I am very excited about the show… It is just amazing how much the communications market has evolved in a few short years. For example, it looks like Google and Appole could be major communications players. A few short years ago they weren’t even in this space. Here is the registration page for the show. You can still save up to a $1,000 if you register now.
 
I promise ITEXPO is the best IP communications event in the market and we still have the industry’s only conference guarantee.

Eminem Sues Apple

August 3, 2007
You know this has nothing to do with anything I have every written about but Eminem is suing Apple. Really it is Eminem’s record label. I am looking forward to Eminem mentioning Steve Jobs in one of his future songs. here is more.

Call Center/CRM Stories August 3, 2007

August 3, 2007
Here are the call center/CRM stories for the week of August 3, 2007. Enjoy. I really don’t have a favorite but if you press me I might say the Argentina and Central American call center stories are of interest.
 
Report Shows Contact Centers Still Fighting High Attrition
The Unified Agent Desktop: An Inside Look
Call Center Furniture: How to Buy the Right Chair
Report Shows Growth Expected in Argentina Contact Center Applications Market
Implementing CRM Software the Right Way
Study Examines the Contact Center Market in Central America
Phone Systems in Today's Business
Predictive Dialer for the Small Business
Research Indicates UK Companies Not Ready for New Year OFCOM Change
Loquendo TTS to Power Voice Messaging Solution for Ontario Systems

WiFi is not Secure

August 3, 2007
George Ou has an excellent write-up about how insecure Web 2.0 applications are over WiFi. The problem? Unencrypted traffic which can be recorded, analyzed and used against you. He starts with a basic example of a Gmail account getting hijacked. Even worse, using this technique you can potentially have your home address and your e-mail known to others who are lurking nearby and recording your traffic. Imagine the ramifications on municipal WiFi. Is a municipality liable if traffic on their network is hijacked and used to commit a crime?
 
Certainly we are entering scary times as new tools are being developed to exploit unsuspecting WiFi users. This scenario perhaps only bodes well for wireless service providers who sell wireless broadband cards which are encrypted and so far immune to such problems.

Kiosks

August 3, 2007
The new face of sales and service will be kiosks according to this article from MSNBC. Frankly I am not a huge fan of kiosks but I am less of a fan of standing in line.