Month: August 2007

Virtual Customer Interactions

This is my next Customer Interaction Solutions High Priority column. If memory serves it will be the October, 2007 issue.
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VoEX

VoEX, Inc., is a VoIP managed-service provider offering global peering infrastructure, network interoperability, industry-leading quality of service, and advanced applications
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Use Skype, go to Jail

OK, I have been writing about Skype almost continually and this is not intentional. There is just a great deal
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SIP to Skype

If you aren’t aware, Skip2PBX is a company which enables you to take advantage of Skype trunking. The company is
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Skype Usage Declining

Alan Percy has some thoughts about Skype and how less and less people seem to be using it. I have
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Ixia on Skype Outage

You may have seen my recent blog post about what we learned from the Skype outage. I have had much
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Alcatel-Lucent Changes

There are some management changes at Alcatel-Lucent consisting of COO Frank D’Amelio and President Mike Quigley leaving. Patricia Russo will
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Google Sky

Today Google announced its Google Earth program will allow you navigate stars as well. You can now see constellations and
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Oaisys Update

If you live vicariously through my travel schedule then you were with me in Arizona during that muggy and super-hot
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Skype Retracts Microsoft Blame

In previous posts it was mentioned that Skype blames Microsoft for the recent outage it had last week. More recently
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