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On-Screen Caller-ID
November 15, 2007
Living in Connecticut, quite often I get to see the rest of the country or world get exciting new technologies before I do. It seems Connecticut is not the leading place for companies to roll things out. AT&T for example rolled out its triple-play offering in Texas – more than a stone’s throw from my house.
So imagine my delight in letting my readers know about a new technology being rolled out which I can actually try out very soon.
What is this technology you ask? Simply, on-screen Caller-ID. Sure, I know this is nothing fancy as I have written about it for many years. But still, it is exciting for me on a personal level to be one of the first people to try something new out first.
So when I learned about Cablevision’s new offering I logged into my Optimum Voice account and started looking for the settings I could change to take advantage of this new feature. After scanning the website for quite some time I could not figure out what tab it lived under.
After some digging I found that the setting apparently lives on channel 630 – not on the web. In addition it will be defaulted to the on position.
This is a smart move for the company because I am sure there are many customers who never check their web portal to modify their phone settings. Still, it would be nice to have information on the web synchronized with whatever lives on channel 630.
I haven’t been home to check this new free service out yet, but I am excited to now know whose phone calls I am ignoring without ever having to pick up the phone. :)
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Outsourced Personal Assistant
November 15, 2007
Some years back at TMC, we installed a large flat screen TV in one of our conference rooms and the person handling the job was ANDY OnCall. At the time I was not aware that ANDY OnCall was actually a franchise and the person installing our TV was not Andy at all. I was surprised but in the end it didn’t really matter as the TV did get installed.I started thinking of this experience as I have started to see a wave of new offshore personal assistant services pop up in India and elsewhere. Obviously when you outsource a personal assistant it becomes a lot less personal but does it matter if the job still gets done?
The services being provided by firms such as Brickwork and GetFriday are things you could hire an administrative assistant in the US to do… Book plane tickets, research the competition, or really anything else.
Not all customers are happy with these services based in India and subsequently at least one company has launched a similar serviced staffed by US college students.
This trend is just another example of how technology boosts productivity and allows tasks to be outsourced on a quite granular level.
Check out this New York Times article for more. Photo courtesy of the NY Times.
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