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Addicted to Optical Speed

Isn't there a saying, you can never be too rich or too thin? Well in my case I obviously have given up on the "thin" part and replaced it with broadband connectivity. So I say, you can never be too rich or have too much bandwidth.

Thanks to Nortel, Comcast will soon be providing monstrous broadband speed. Using the Nortel 100G Adaptive Optical Engine (AOE), Comcast is achieving speeds of 100 Gbps. The best part of all is that the AOE allows these gargantuan speeds to be achieved (You know, I've always liked that word gargantuan...) while also carrying live 10G and 40G links.

To me, what is exciting is the fact that no matter how much bandwidth we get, we always seem to find great ways to use it. I just wonder what sorts of applications we will see in the future that will require such speeds.

Let's face it... If this trend of increased bandwidth keeps up, Google may even consider adding a small graphic or two to its home page.

[TMCnet]

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E-Mail Customer Service Complaints

Few things annoy me  as much as poor e-mail interactions with companies I either purchase from or am thinking of purchasing from. I am sick and tired of companies who send me an auto-response e-mail and then never follow through with the promised e-mail.

Generally, the situation is improving but it is still far from perfect and there is a long way to go before online customer service gets to the point where I would call it great. One of the reasons Amazon does so well is that they have really focused on customer service and it shows.

TMC's David Sim's (articles, blog) addresses this very issue in a quirky post called Newton's Law of E-mail, which as you might imagine discusses how every e-mail has an equal and opposite e-mail.

I am told this law has some applications in other fields as well.

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Prosody X Gets a Win

Aculab's Prosody X had a big win recently as Interactive Intelligence just signed on to use this PCI-based media processing card featuring on-board IP infrastructure, 600 media resource channels per card, redundancy and more.

One of the reasons for this enhanced relationship between Interactive Intelligence and Aculab is that the Prosody X card allows Interactive Intelligence to have sophisticated predictive call analysis capabilities. This means that coupled with Interactive Intelligence software, these cards will be better able to discern a live call from a fax or answering machine.

In a call center environment where there are many agents, this sort of enhancement can yield to more productivity and lower costs.

[TMCnet]

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Fingerprint Memory Drives Flawed

One would imagine that a fingerprint reader on a memory stick or hard drive was a guarantee of security. Those of us in technology for any period of time know that security in any market is more journey than destination.

In this case, many biometrics enabled memory sticks rely on software on the computer as opposed to the stick itself for part of the authentication.

The problem is that this is an easy solution to hack if you get a determined hacker.

Still, having a fingerprint reader is better than nothing. Especially if you aren't really protecting trade secrets. For the typical company this probably isn't such a big deal.

So now that you know, be careful... It's a dangerous world out there.

[heise Security]

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Bill Gates on Innovation

While short on too many specifics, Bill Gates believes there will be tremendous innovation in technology going forward. Gates was specific in the area of TV where he predicted that the TV and computer will merge. As this happens, we can expect incredible flexibility in the content we have access to. There will be customized TV channels for example.

"I don't see anything that will stop the rapid advance," Gates said, noting that technological change driven by academia and corporate researchers continued even after the Internet stock bubble burst in 2000.

[AP]

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