Month: August 2008

Digium Building Tour

I have often discussed how well the open-source communications market is doing and certainly the success of Asterisk/Digium is a
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Call Center Software Community

Looking for call center software by chance? If you are and/or you want to keep up to date on the
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Data Exfiltration: Defined

Data — even if it is unclassified, can be a problem for our government or any organization– if it gets
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Outrageous Interactions Contest Counting Down

I received an email reminding me the Outrageous Interactions contest has almost come to a close. Only days remain in
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How the iPhone Has Changed the Mobile Game

Finally, after weeks/months of waiting I got an iPhone 3G. You may recall the mix-up I had at the AT&T
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Nortel Buys DiamondWare

For over six years I have been espousing the virtues of 3D, stereo voice conversations with articles  and ITEXPO demonstrations
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Yes, FiOS was a Good Idea

I find the debate over FiOS to be incredible. Some Investors didn’t think the investment made sense and analysts even
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Tell Your Call Center Story: Go To Hawaii

Interactive Intelligence has a really interesting contest going on… Outrageous Interactions. The goal is to tell the most unusual but
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Spam, Microsoft Search, American Airlines WiFi and More

I have so much to write about today that I just don’t have the time for separate blog entries so
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Adobe Buzzword… On the Path to a Yahoo Merger?

You might have thought there are enough word processors on the market and there is absolutely no reason for any
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