August 2009 Archives

At ITEXPO West 2009 in Los Angeles, Avaya made news at their Social
Enterprise Event when they announced a prototype of Facephone, a rich
application which integrates multimodal communications with social
networking. It is a communications network overlay on Facebook which
does not require users to be friends before communicating.

One application of the solution is to blend the best of customer
contact and social networking. One simple problem this application
solves is allowing users to connect with one another more seamlessly.
For example, customers who need to call a company and want to utilize
a Facebook page to make the connection.

A live demo showed how presence and availabilty integrate to allow
more intelligent communications. For example if you wanted to get
someone's attention when they are in a conference call you could enter
a subject and make the call.


The recipient can query the Facebook page of the caller before taking
the call. Even if the caller is unknown to the recipient, they can be
informed before they take the call.

This is definately the
evolution of the contact center - the future of social media CRM we
all need to be aware of.

This event has been a great way to start off the event. Chairs had to
be brought in to seat the large crowds. This seems to be a great
indication about what a great week of learning and networking we will
experience this week at ITEXPO West 2009 at the Los Angeles Convention
Center. See you there.



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Wow. What a full house. Thanks all for coming.

Five billion minutes per day is the amount of time spent on Facebook
and just one tidbit of information shared as Avaya social networking
expert Paul Dunay educates the audience about the social enterprise
here at ITEXPO West 2009.

Another important point made - Facebook is the equivalent to the
invention of the printing press and radio. Check out the video for more.



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Eric Rossman kicks off the social enterprise event.



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Paul discusses his presentation here.



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The convention center is shaping up nicely, the Jeep is in place (we
raffle it off Thursday and you have to be present to win) and things
are looking great. Can't wait to see you all right now at the Avaya
social media event at the Westin Bonaventure.



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NORWALK, CT- August 31, 2009 - Technology Marketing Corporation (TMC) today announced that their editorial and conference teams have completed final preparations for this week's ITEXPO West 2009 at the L.A Convention Center in Los Angeles. The conference and EXPO, being held for the 20^th time since its launch in 1999, features a robust conference program, keynotes by industry leaders and visionaries, and networking opportunities where buyers and sellers can meet and forge relationships.

ITEXPO officially opens Tuesday, September 1 with a full-day of conference sessions, workshops, keynotes, and a networking reception.

The ITEXPO exhibit hall is open during the following hours:

Wednesday, September 2: 4:00pm - 8:00pm
Thursday, September 3: 11:15am - 5:00pm

TMC also reported that all dedicated hotel room blocks at the Westin Bonaventure, the official show hotel, have completely sold out.

"The hotels are sold out, pre-registered exhibit hall attendance is up over 2008, and the exhibit hall is filled with companies displaying some of the most innovative communications technologies. All elements are pointing toward a terrific event," proclaimed TMC CEO Rich Tehrani.

Tehrani added, "And what's most exciting is that the registration figures that are trending ahead of last year suggests that companies are ready once again serious about investing in technologies that can help be more productive. It appears that buyers and sellers are once again poised to gather in L.A. to close deals, form partnerships and develop new relationships - the hallmarks of the ITEXPO experience."

Highlights of ITEXPO West 2009 include:

• Conference tracks covering Enterprise and Service Provider solutions, unified communications, SIP, and Wireless/Mobility solutions
• TMCUniversity Certification Courses: IP Network Security and Microsoft OCS
• Fonality trixbox Open Communication Certification (FtOCC)
• Ingate's Free SIP Trunking Workshop
• Sipera's UC Security Workshop
• Collocated M2M Evolution Conference
• Collocated Smart Grid Summit Conference
• Collocated 4GWE Conference
• Asterisk Training Courses
• Reseller Solutions Day free workshop
• Keynotes by ShoreTel, Aspect, Paetec, Alvarion, Sir Terry Matthews of Wesley Clover, Clearwire, and Interactive Intelligence
• Open Source Pavilion on the exhibit floor, showcasing open source solutions

In addition to the educational and networking opportunities, attendees have the chance to win a brand new Jeep, an iPhone, Slingbox, or HP Netbook.

Visit www.itexpo.com for more information or to register for ITEXPO West 2009.

Contact Information:

Internet radio has really revolutionized the way millions have listened to music and for that I have to thank everyone in the industry for allowing consumers to mark individual songs for more or less play. The amazing thing about Internet radio is that the more you listen and mark the songs you like, the better it gets - adjusting to fit your musical taste like a custom-made glove.

Having said that, I believe we owe Tim Westergren one of the founders of Pandora a great deal for being a pioneer in the space.

To hear Tim's thoughts on 4G, iPhone/AT&T exclusivity and the growth of his company, be sure to read the interview.

Oh, and I would be doing you an injustice if I didn't mention the 4G Wireless Evolution event taking place with ITEXPO this week in downtown Los Angeles at the Convention Center. The TMC team is all here (the last few just arrived) and we are setting up for the best show ever.

I just found a new blog - Seamless Enterprise which is sponsored by Sprint and recently did a roundup of the seven best blogs in communications. Thanks to Mark Ivey for picking two TMC blogs out of seven.

Here are the non-TMC blogs on the list.

• GigaOm
• VoIP IP Telephony
• NoJitter
• Fierce VoIP
• VoIP Watch

If you want to know which TMC blogs made it please check out the entry for yourself.

Here are some phots of the Los Angeles Convention Center as we set
up. More to come soon.

Here I am at the Los Angeles Convention Center in downtown LA and Here
is a quick video of the entrance of the hall see you all soon.



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My team and I are headed to breakfast and it is a beautiful sunny day
in downtown Los Angeles. Here are some shots on the way from the
Westin Bonaventure show hotel to the Los Angeles Convention Center.