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September 2009

You are browsing the archive for September 2009.

Back from Canada

September 30, 2009

I finished my tour of The Great White North and am back in the US where I feel much more comfortable using my electronics. With my data usage I always get the feeling I will see multi-thousand dollar wireless bills for a few days of use. In less than ten hours I went over the AT&T Mobility data usage limit my MIS team had set at 20 Mb. Suffice it to say Trapster is a bandwidth hog... Not to mention tons of email with attachments.

The EVDO in my laptop worked great in Canada -- it was every bit as good as the US.

xG Technology xMax Works as Advertised

September 29, 2009

xG Technology proclaimed in 2005 that they have a revolutionary technology which allows wireless broadband using unlicensed and licensed frequencies. They said they could build the equivalent to a WiMAX network without the need to spend a massive amount on spectrum auctions and moreover, their technology had better range than WiMAX.

It seemed too good to be true and after some years of waiting, the communications industry got impatient. After all, this revolutionary technology had the potential to change the way wireless networks are deployed.

Off to Canada Today

September 29, 2009

Alteva Showcases Hosted UC Solutions

September 28, 2009

Psytechnics Expands QoE to Telepresence

September 28, 2009

Skype's Enterprise Assault

September 28, 2009

AT&T, Google, The FCC and Net Neutrality

September 28, 2009

Last week's most interesting tech news may just be the controversy brewing in the world of net neutrality where FCC Chairman Julius Genachowski is looking to extend these principles to wireless networks. To me it makes sense that all networks should embrace net neutrality and subsequently charge users accordingly. In other words if I want to stream infinite amounts of music and videos, I should be allowed to as I realize I have to pay for my greater than average usage. Currently I use Skype video on an EVDO wireless network when no broadband alternatives exist and I am always fearful my carrier will shut me down for doing so.

Teach a Man to Fish as Unemployment Cure

September 26, 2009

As international outsourcing claims more jobs, two things happen - unemployment in developed nations increases and companies lower their costs. As sad as this is for now unemployed workers, it is a byproduct of automation - the internet and IP communications. Moreover it accelerates during recessions. In order for the trend to cease, the standard of living has to increase in developing nations to a point where it doesn't make sense to move jobs away from developed countries.

Live Life

September 26, 2009

Broadsoft: The 800-Pound Call Center Gorilla

September 24, 2009

The behind the scenes company powering a call center near you



In the year 2000 when society was in the midst of realizing how technology and the internet in particular was going to change the world, I noticed there was a need by companies and carriers to better understand the hosted communications space. There were a number of companies with very compelling business models being launched such as Congruency, the early pioneer and leader of the communication ASP movement.

Shortly after realizing the need for education in the market, TMC launched a magazine titled Communications ASP. The magazine was a hit with advertisers and readers for about six months until the VC community and the tech market as a whole seemed to turn on the term ASP" I haven't a clue to this day why the acronym wasn't accepted but it seemed to get lumped in with other technologies which were left for dead but emerged later - like "ecommerce," "VoIP" and others.

Junction Networks Update

September 23, 2009

Blackberry Tour Takes GigaBeating

September 21, 2009

In the past few days I have run into two Blackberry Tour users. One had positive things to say and one terrible things. Om Malik sums up the problems. In short, Om got his social circle to switch to the device and then ended up with egg on his face as it failed to perform adequately for his friends.

The Internet Security Challenge

September 21, 2009

I had a meeting with Jiri Kuthan AVP Engineering of Tekelec regarding some of the challenges his company sees in the communications and technology markets. The first is security which he says is an underappreciated topic. One point he made was that operators are beginning to think more systematically about SBCs. They aren't just throwing boxes at their problems anymore as he says but instead they are beginning to focus on systematically improving their security policies and procedures.

He is not discounting the importance of the SBC, just explaining there is more to it than adding equipment to handle the problem.

SPEC: World's First Smart Ecosystem Community Launches

September 18, 2009

Leveraging Ecosystems Eclipses Developing Products

Widgets for TVs, application stores for wireless phones, applets for the connected home and automobiles... The trend is clear as smart ecosystems have emerged on the scene as a new way to generate revenue while locking in customers to specific hardware/software solutions. For many manufacturers such as Avaya, Cisco, RIM, Nokia, Apple and makers of televisions, it is no longer adequate to focus exclusively on the products your company develops.

DragonWave Wireless Backhaul Update

September 17, 2009

Symantec's Views on Protecting Mobile Devices

September 17, 2009

PayPal's iPhone App Success and More

September 17, 2009

Novarra Mobile Video Update

September 17, 2009

Altair Semiconductor 4G Update

September 17, 2009

BelAir Networks WiFi Enables Carriers

September 17, 2009

I have been a strong proponent of carriers rolling out WiFi networks as they provide another sticky service which customers are loathe to give up. Cablevision's Optimum WiFi which is a free WiFi service rolled out in much of the cable company's footprint is an example of a service which has been proven to reduce churn and is currently running at over one million minutes per day of usage.

AT&T's acquisition of Wayport and Verizon's partnership with Boingo show the carrier of the future needs to blend WiFi into their offerings.

Opera Mini 5 Beta: CEO Interview

September 16, 2009

Sandisk Partners With Carriers to Boost Revenue

September 16, 2009

Bridgewater Systems Update

September 16, 2009

JoltID Files Injunction Against Skype

September 16, 2009

ZTE USA Wireless Update

September 16, 2009

Alvarion's Ashish Sharma Explains WiMAX Potential

September 16, 2009

Aricent 4G Update

September 16, 2009

Acision Discusses 4G SMS and Mobile Broadband Services

September 16, 2009

Alcatel-Lucent on ng Connect

September 16, 2009

ITEXPO West 2009 Attendance Figures

September 16, 2009

Attendees shake off black swans and come to the show in large numbers

The results are in for ITEXPO West 2009. This is the second year in a row where some major black swan event took place the day before the show kicked off. Last year it was Lehman collapsing which sparked fears of a depression. This year it was wildfires and news media that hyped the incident in a manner which led many to believe the whole state was on fire.

Clearwire Update

September 16, 2009

Last night I was at a media event focusing on WiMAX and 4G sponsored by Cisco and I spent some time discussing Clearwire's plans with Peter Cannistra who is in charge of market Development for the company. Peter detailed just how fast the company is rolling out towers and even mentioned New York and at least southern Connecticut will get coverage soon. I am very much looking forward to testing the service in TMC's Norwalk, CT headquarters.

One of the more interesting parts of the story is the complexity of getting fiber backhaul in New York from an "unnamed" company which Clearwire competes with.

We also had a chance to discuss the natural synergies his company enjoys with WiMAX operators which are in different territories which of course leads to the logical decision to deploy mobile roaming agreements with other operators.

At Alvarion Reception

September 15, 2009

Off to 4G World 2009

September 15, 2009

Skype Steals Show at ITEXPO in Los Angeles

September 14, 2009

The 20th ITEXPO which began on September 1, 2009 was nothing if not full of buzz and industry news thanks to Skype has been a news-generating machine.

Video clip of the ITEXPO Keynotes



I have rarely seen any company in fact generate so much news I, the unofficial news-generating machine of the event. It is as if the company came out of eBay hibernation and unleashed an assault on the blogging and reporter communities.





Skype Gets Sold

HD Voice Update

September 12, 2009

This past February at ITEXPO East 2009, I was honored to host the first panel in the world (that I know of) on the topic of HD Voice. Since that time lots of other people have jumped on the bandwagon which I think is great. A tremendous amount of credit goes to Polycom actually for being a true pioneer in the HD voice market. For over a year in fact the company has sponsored a Global Online Community on TMCnet titled HD Voice.

Touchatag Developer Contest to Boost Urban Gaming

September 11, 2009

Isn't it incredible how areas of tech go out of favor quickly? RFID for example was talked about everywhere a few years back but now it doesn't get the attention it once did. Perhaps we are so overwhelmed with social media sites, 4G and smartphones that we don't have time to look at how RFID is evolving. This is why I was quite happy recently to see solid coverage of RFID on the Next Generation Communications blog and related Global Online Community which live on TMCnet.

Nortel: Unified Communications Reduces Healthcare Costs

September 10, 2009

Companies have spent hundreds of millions of dollars over the decades to ensure their contact centers are as efficient as possible. In a business where you have hundreds of agents in a call center you have to worry about any excess spending and you must minimize waste. Calling queues and skills-based routing are just some of the simple technologies call centers have used for decades to efficiently connect the right agent with a caller. Amazingly, the average healthcare worker makes 2-5 times as much as the average call center agent and we don't spend the money to automate healthcare processes the way we have in the contact center.

inVox Hosted AJAX-Based IVR Debuts at ITEXPO West 2009

September 9, 2009

AT&T Moves to 4G in Miami and Elsewhere

September 9, 2009

I travel a great deal and have had a chance to test AT&T's wireless

service in areas such as Dallas, New York, New Jersey, Connecticut, Los Angeles, San Francisco and others. What I have noticed is the service is improving and aside from occasional glitches, surfing the web on an Apple iPhone 3Gs is a more pleasant experience. I don't think it approaches Verizon Wireless yet but then again, VZW doesn't have to deal with the onslaught of wireless data requests generated from legions of iPhone users. AT&T has an opportunity of a lifetime to upgrade its network before it loses iPhone exclusivity (assuming it does).

Broadband Stimulus Community Launched

September 8, 2009

A big theme at last week's ITEXPO was broadband stimulus and a number of people told me they have bookmarked and are using the new Broadband Stimulus GOC (Global Online Community) on TMCnet as their home page so they can keep up with the exciting developments in the space and the billions of dollars which will be distributed.

Here are some of the recent articles from the site if you haven't visited yet. Be sure to check out the community for yourself. These are certainly exciting times for the broadband market - indeed, any time the government gives billions of dollars in subsidies it is an exciting time - in any market.

ITEXPO West 2009 Concludes

September 4, 2009

ITEXPO West 2009 Jeep Winner

September 3, 2009

ITEXPO West 2009 Day 3

September 3, 2009

ITEXPO West 2009 Photo Link

September 2, 2009

ITEXPO West 2009 Keynote: Dr. Don Brown

September 2, 2009

After an introduction for me, Dr. Don Brown, a true communications visionary and veteran began a presentation at ITEXPO West 2009 which asked where the value was in communications. He explained CEBP and unified communications were terms made up by marketers and he didn't really like the term buddy list either.

In a matter-of-fact manner, he explained where the problems in communications were. One example were the problems associated with processes in a company - they are not automated and they are not easily repeatable and they need to be improved.

ITEXPO West 2009: Terry Matthews Keynote

September 2, 2009

Sir Terry Matthews gave a fascinating keynote address today to a standing room only crowd at TMC's ITEXPO and started his address by discussing the opportunity he sees in the communications and technology markets. You know from my past writing that I consider Terry to be one of the most incredible people I have met - he has started 89 companies primarily in communications. He has also started companies in the leisure space - hotels and golf resorts.

He is worth billions and he still works as hard as anyone I know. He travels the world and closes business.

Alvarion's Mohammad Shakouri Addresses Packed Conference

September 2, 2009

ITEXPO West 2009 Day 2 Sessions

September 2, 2009

ITEXPO West 2009 Reseller Sesion

September 2, 2009

Downtown LA Video ITEXPO West 2009

September 2, 2009

ITEXPO West 2009 Day 2 Start

September 2, 2009

I had a great time last night networking with people from ITEXPO, 4GWE, M2M Evolution Smart Grid Summit and the other events here in downtown Los Angeles.

After the reception, I went to a dinner at the Westin Bonaventure show hotel and then a local restaurant. Then I went back to the TMC suite at the hotel where a bunch of attendees and the TMC team gathered, discussed the state of the markets and exchanged stories and analysis.

Some of the topics worth sharing were debates on the importance of the cloud as well as whether social networking is important in the business to consumer space. There were many more discussions and I hope to share them soon.

I am headed to the Los Angeles Convention Center soon and hope to see you there.







ITEXPO West 2009 Day One Reception

September 1, 2009

PAETEC Chairman and CEO Arunas Chesonis ITEXPO West 2009 Keynote

September 1, 2009

ShoreTel CEO John Combs ITEXPO West 2009 Keynote

September 1, 2009

John W. Combs took the stage at ITEXPO West 2009 to kickoff the keynote addresses of the show. Speaking to a packed room he explained how communications and technology can be integrated to change how information technology professionals are viewed in their organizations. He cited FEDEX as an example of how technology empowered customers and improved the company's bottom line. Another example worth mentioning (my example) is Wal-Mart, an organization using technology to improve supply chain efficiency in order to put competitors out of business.

His went on to share UC best practices and shared what he believes you should look for when buying new communications systems.

Here is a brief video of the the presentation and the crown in attendance.



ITEXPO West 2009 Day One Enterprise Session

September 1, 2009

ITEXPO West 2009 Day One Lunch

September 1, 2009

Popped Into Smart Grid Summit - Very Lively

September 1, 2009

ITEXPO West 2009 SIP Trunking Session

September 1, 2009

FtOCC Training at ITEXPO West 2009

September 1, 2009

Smart Grid Summit Kicks Off

September 1, 2009

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