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Rich Tehrani
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October 2011

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Sound ID SIX Proves Bluetooth Headsets Need an App

October 31, 2011

Reheating a casserole? There's an app for that.

The evolution of the headset mirrors virtually everything else in the world – it has become more technologically sophisticated and a lot smarter. Case in point is the Sound ID SIX Bluetooth headset, a technological marvel which continues to impress me and the more I use it, the better it seems to get.


China Telecoms and Incoherent US Foreign Policy

October 28, 2011

China telecom companies growing globally Go to any of the recent shows in technology and telecom such as CTIA Wireless and Interop and you see a huge presence from Chinese telecom companies like Huawei and to a lesser extent, ZTE. Moreover, talk to the competition and you will hear them say these companies are poised to “take over the world.”

This shouldn’t be a surprise because these companies have been able to benefit from the massive build-out of China’s tech and telecom infrastructure and while the rest of the world was experiencing post telecom-bubble burst syndrome, their Chinese competitors were feasting on home-grown growth and rapidly expanding worldwide.

No selling into the US Of course these companies are said to be state-controlled by the US which is why they aren’t allowed to make certain acquisitions or even sales into the US.

Thanks to Early 4GWE Conference Sponsors

October 27, 2011

I just wanted to say a quick thanks to supporters of the 4G Wireless Evolution Conference taking place Feb 1-3, 2012 in Miami. Mobility is one of the strongest trends in tech and this event has grown nicely attracting a wide range of global carriers. Special thanks to early diamond and platinum sponsors BridgeWave & DDB Unlimited as well as The Wireless Communications Association International (WCAI). Other associations supporting the show are as follows:

Registration for 4GWE is now open. 



iPhone 4S Review with Help from Duran Duran

October 27, 2011

Two days ago I happened upon a new iPhone 4S as a replacement for my current 4 model. On the same day, I had an opportunity to go to Madison Square Garden and watch a Duran Duran concert where I was able to put this state of the art phone through its paces. I found it ironic that Simon Le Bon, the lead singer of the group said he was first in the Garden 30 years ago – and that was around the time I was introduced to PCs and programming in general. Now, here I was using the new phone as a camera in what has to be one of the harshest environments ever in which to shoot photos and videos.

See Digital Photos on iPad Immediately

October 27, 2011


Photojojo, a site I learned about at TMC and Crossfire Media's DevCon5 HTML5 developer conference this past summer has a new iPad card reader supporting CompactFlash and SD allowing you to immediately see photos you shoot with your digital camera. You can have the best of both worlds - no more waiting till you get to a PC to upload and then download to the iPad.

The CF reader is $30, the SD reader is $15 and for $40 you get both.

For about $60 you can further opt for an iPad card reader from Koolertron which handles all major formats such as CF, SD, MMC, MicroSD and M2.

Slowly but surely, the limitations of having an iPad as opposed to a PC or laptop are beginning to fade. If only Adobe Flash support were next.

Disclosure: I am the CEO of TMC








FreeWave Technologies Provides Secure, Long-Range Radio Communications

October 26, 2011

Submarine cable systems between the UK, Canada and Paris became essential in the 1850s as the British government found itself in a situation where it would fight wars, sign treaties and still have thousands of soldiers in the field fighting – totally oblivious to the end of conflict. This cost the UK a tremendous amount of money and reducing this cost became a priority. Once the cables were laid they also became invaluable to the shipping industry as they allowed ships to be rerouted to ports which would be more lucrative destinations.

Nowadays with 3G, 4G and WiFi networks overlapping in much of the developed world we take instant communications for granted but this is not the case.

Occupy Protestors get "Arrested" App. "Irony" App Needed

October 25, 2011

It is difficult to know what the “Occupy” protestors want but it seems they aren’t happy with the way Wall Street works and believe it’s rigged; salaries are too big, etc. But whatever the reason they are there, some of them are now using their tech smarts to build apps which help their cause. For example, a new “I’m Getting Arrested” app lets a protester tell their friends quickly that they are about to go to jail.

Many of the interviews with protestors I’ve heard show strong socialist/Marxist beliefs and I find a dramatic irony between these views and the launching of an app which requires a smartphone.

Steve Jobs Biography in Cliff Notes Video Format

October 25, 2011

SNL Skit Features Mark Zuckerberg Rupert Murdoch, Reed Hastings and Arianna Huffington

October 25, 2011

I have been a somewhat loyal viewer of Saturday Night Live since the eighties - and for some reason I even watch it these days - although it is far less funny. One skit that did get me smirking a bit didn't even run. SNL actors portrayed a Charlie Rose interview with Facebook's Mark Zuckerberg, Rupert Murdoch of News Corp, Reed Hastings of Netflix and Arianna Huffington.

Rose starts the skit by discussing the death of Steve Jobs and everyone at the table basically explains why he was so amazing and how they basically do the opposite of what he has done. Zuckerberg for example starts off by saying, "Look, I dressed up" even though he is clothed in sweats.

TMC Covering Cloud, 4G and Open-Source This Week

October 24, 2011

Quite often at industry events I hear people say they can’t believe how many events TMC goes to each year and moreover,  they ask just how many conferences we cover each year. I haven’t done the math but it’s a lot. But since I was thinking about it, I figured I would share our schedule this week… To me the amount of money a company invests into the markets they serve is an important part of being successful. In other words, in order to keep our readers and viewers informed, we have to be able to cover all the important conferences in the market.

Evolution Understanding has Evolved

October 20, 2011

My paraphrased theory of evolution basically says DNA is passed from parent to offspring and through various mutations the offspring may be more adaptable to the changing environment, allowing them to be more apt to survive. But more recently I have read articles about how offspring can also be altered based on parental behavior.

In fact a new field of epigenetics is focused on chemical changes which determine if a gene is expressed or not.

This article I discovered today is very interesting if you have an interest in science, genetics or evolution as it details the concept of a molecular memory of a parent's experience. A few items of note are scientists have been able to alter the genes of worms to get them to live longer but offspring bred with non-mutated worms and no longer possessing the mutations still lived longer.

Basically it proves you can alter offspring through methods beyond mutations.

There is also a reference to a paper which shows the diet of a parent can change the offspring's cholesterol and lipids. Moreover, parents eating high-fat diets made daughters fatter and gave them type 2 diabetes.

While this topic is not my usual area of focus - I have always found science fascinating and moreover, I can't help but think that if the cost of healthcare is such a huge problem and it is in-part rising due to an ever-heavier population...









Blackberry Outage: Lives Saved, Accidents Down

October 20, 2011

Abu Dhabi saw accident rates plummet by 40% with no fatal accidents precisely at the time when Blackberry had its three-day outage in the country. Moreover, in Dubai the accident rate dropped by 20% during the same period (perhaps they have more iPhones and Nokia devices?).

As word spreads, expect even stricter laws to prevent texting while driving. But as studies have shown, such laws tend to increase traffic accidents because it causes drivers not to text less but to hide the phone while they text, meaning their eyes are even farther away from the road.

Will Apple's new Siri on the iPhone 4S be the solution to the texting while driving problem? Perhaps.



Microsoft Outlook Social Connector Shows Great Potential

October 19, 2011

I finally got around to installing Microsoft's Social Connector and it was an interesting experience. The goal of the program is to let you see the social status of people you exchange email with. As you scroll through emails, you can see the person's wall/news at a pane on the bottom of your screen - under the email they sent. In addition you can add people to the social network of your choice if you aren't connected with them already - just by clicking.

The install is straightforward - first you download the software and then you download a connector for Facebook, Linkedin and Windows Live Messenger.

The instructions are easy - you download the software, restart Outlook, Click on the View tab, open the People Pane and then click Account Settings.



Gary and Mary West: Improving Healthcare Through Disruption

October 19, 2011

For years, Americans have prospered like people in no other country on earth because our class-free society allowed virtually anyone with a good idea to launch a company, hire, prosper and keep the majority of the fruits of their labor. A competitive entrepreneurial culture further fostered an environment where successful businesspeople went from being entrepreneurs to serial entrepreneurs.

Even more impressive, so many of these successful businesspeople seem to reach a point in their career where they don’t feel satisfied helping society through their inventions and hiring, they want to focus on problems with society and fix them directly.

Such is the case with Gary and Mary West – two legends in the call center space as founders of West Corp. As you may know,in 1982 TMC launched the first magazine in the world in the call center space and at the time we called it Telemarketing (now Customer Interaction Solutions).

How eBay's X.commerce Benefits Merchants

October 18, 2011

Last month I discussed X.com, an app store for commerce from eBay and the news of the release made me really want to attend the company's recent event where they demonstrated it live. Alas, I had other shows to attend at the same time on the opposite end of the country so I missed it. Thankfully, Charles Nicholls, Founder and Chief Strategy Officer of real-time analytics company SeeWhy was there and his guest post regarding the event is below. One point I will make briefly is aside from the PayPal integration - I love the fact that merchants can use this new platform to quickly integrate their inventory into the eBay marketplace.

Should Facebook Shadow Profiles Scare us?

October 18, 2011

In Europe there is a controversy over the creation of shadow profiles of users who haven’t consented to using Facebook. Through a mix of information gathering via Facebook like buttons coupled with address book sharing and related means they are able to piece together identities of users who don’t use Facebook quite often because they don’t want to be tracked.

Of course Facebook has access to information just like other companies do – those who supply toolbars, show cookie-placing ads and sites who allow uploading of address books. But what makes the situation so scary is that Facebook has so much information on so many users that their cross-referencing capability makes it a major threat to privacy.

Herman Cain Page Views Greater Than Others Combined

October 17, 2011

As of tomorrow it will be three weeks since I wrote my post regarding Herman Cain Crushing it Online and to see how much staying power he has I went back to Alexa and did some analysis on all the major candidates. As a refresher, this graph below shows Cain's late September ascent with a week's worth of results.



The question on everyone's mind of course is will Cain be a flash in the pan like Perry was. To get an idea of what happened to Perry, check out the graph below where Perry's page views (mustard yellow) spiked for a few days in late August and rapidly descended below Romney whose traffic is represented by the red line below Cain. As you can see, Cain has not only sustained the lead in page views over other candidates but his page views are accelerating and are greater than all other major candidates combined.




To put this in perspective, Newt Gingrich recently released his new 21st Century Contract With America and promoted it on his website. This contract is the second one he proposed - the last one was the basis of the Republican House majority sweep in 1994 during the Clinton presidency mid-term elections.








New Interactive Intelligence Quick Spin Cloud Contact Center Trial Portal

October 17, 2011

Coming off the first six months of 2011, Interactive Intelligence enjoyed cloud-based revenue growth numbers of 58% while orders increased a whopping 146% during the same period. Moreover, the cloud accounted for 26% of the company’s total new order dollar volume in the first half of 2011. Company CMO Joe Staples said the following to me in a meeting in New York, “We are seeing a huge shift towards the cloud.” He continued, “It is talked about in every single deal we are in.”

As a refresher – the company started selling a hosted solution in 2005 but relaunched its cloud-based communications as a service or CaaS solution in 2009.

Identity Management is the Decade's Killer App and Facebook Knows it

October 17, 2011

How long before we hear the TSA say, "Boarding pass and Facebook ID please?"

Have we gotten to the point where Facebook has become so dominant as an online identity system that is going to enter the real world with business cards which can be read via NFC and RFID. Well according to a new Facebook trademark application the company seems to have huge ambitions in the offline world and one can easily see how a Facebook ID can become even more secure than a government issued identification card.

And for that matter, it is only a matter of time before such a card could be used as a payment system competing with credit card companies and banks.

Identity management is this decade's killer app and Facebook knows it... Once you have information on who a person is and it is authenticated, you open up the world of secure commerce. Couple this with location and you have a powerful security mechanism which could be used to ensure your Facebook charge card can only work when it is in the same location as your phone for example.





CNBC Special on Science Interest in the US

October 17, 2011

In the past I have written about how I have huge concerns about how the US has gone from a  nation where the youth is fascinated by science and technology to a celebrity culture where kids are more concerned about what celebs eat for lunch than they are about their own education and future. The first time I tackled the issue was in a post titled US Schools Must Improve where I contrasted the US educational system to that of Iran - a country which was barely third-world when I visited it decades ago. The point was that Iranian students had much more homework and were far better at math and science than comparable US students.

My next post on the matter discussed how Global Unrest is Tech's Fault - specifically I detailed how two billion people in Asia have entered the workforce in the past two decades because of technology which has allowed the cheapest and most productive labor to be a mouse click away.

Tonight on CNBC at 9:00 pm EST there is a special on how science has lost its luster among the youth in America. It is called Meeting of the Minds, The Business of Science.



Tehrani Speaking on Lead Generation Webinar Tomorrow

October 16, 2011

Steve Jobs Tribute in Greenwich, CT

October 15, 2011

Tech Growth: It's all about the Arbitrage

October 15, 2011

Wikipedia defines arbitrage as the practice of taking advantage of a price difference between two or more markets and I’m amazed at how it’s helped the world of tech grow through the decades. Now before I continue I should point out productivity and flexibility are also crucial reasons for tech growth. For example, the PC spreadsheet made it possible to not only perform financial calculations more quickly but more importantly to perform calculations you just couldn’t afford to have humans do.

But really, arbitrage is the hidden gem in the market because quite often it fuels the use of a new technology with paying customers who can justify the expense because they are saving money elsewhere.

Jobs, Ritchie & Galvin Dead but not Forgotten

October 14, 2011

As TMC's Peter Bernstein says, the rule of threes seems to be in effect. First we lost Steve Jobs who transformed the music, movie, computer and mobile markets and next we lost C programming language and UNIX OS creator Dennis Ritchie. The third death was that of Former Motorola CEO Robert Galvin who oversaw the creation of the first "large-screen" (19-inch), transistorized, cordless portable television and the first cell phone among a slew of other important innovations.

As I mentioned yesterday, the C programming language was the fourth one I learned after BASIC, Pascal and PL/1 and what made it unique was its infinite flexibility. All of a sudden a programmer could create dynamic arrays of pointers in a program instead of relying on fixed variables.

Should We Define 4G Before the Government Does?

October 13, 2011

Every few years the American people elect politicians who say one thing to get elected and do another once in office. Conflicts of interest, scandals related to campaign contributors, tax evasion and other related issues have made us numb and political ethics is a phrase you may have just read now for the first time.

But of course politicians being politicians need to help the people - at least that is what they say they want to do. One of the latest focus areas is 4G - what exactly is it? My company TMC runs a show on 4G called 4GWE (Feb 1-3, 2012 in Miami) so this topic is of great importance to me.
 
In a recent story on TMCnet sister site TechZone360, there is a fascinating article which begins as follows:


Today, Rep. Anna G. Eshoo (D-Palo Alto), top Democrat on the U.S.






iOS 5 Update: Steve Jobs Rolling Over Already?

October 13, 2011

I understand the title of this post may be insensitive and nothing could be further from the goal of this piece. In fact, if anything, I admire Steve Jobs so much that I feel this entry needed to be made in order to honor his memory.

The question which our industry is asking today is how could Apple screw up the iOS 5 update so badly - literally a week or so after the death of Steve Jobs? I realize of course the two incidents aren't related but one has to wonder if all those devices that Steve keeps in his office wouldn't have have had a hiccup or two - causing him to sound the alarm bells that this upgrade was not ready.

As I mentioned earlier today - I went into the upgrade cautiously and an iPhone 4 was upgraded without a hitch but an iPad 2 crashed, giving me the error message below. I sent an email to my IT team and they suggested rebooting and retrying - apparently there are cases where an upgrade had to be performed four times to get it to work.



I was lucky.







C Inventor Dies & Google+ Pros and Cons

October 13, 2011

I'm back in the office after my trip to SatCon and Content and Communications World in New York. Some of the stories catching my eye today are the continued Blackberry outage which RIM does not need, AOL shopping the company to Yahoo! which would be the blind buying the blind and Google picking up Akamai which Andrew Ross Sorkin of CNBC and others think is not going to happen.

Sad news - Dennis Ritchie died. He was a developer of the programming language C which has influences so many other languages and also part of the UNIX development team. I remember reading the book on C he coauthored with Brian Kernighan as if it was yesterday.

At SatCon 2011

October 12, 2011

Can we Stop Twitter Fail Whale?

October 12, 2011

I must admit I rarely use the Twitter web interface - I am a fan of HootSuite and TweetDeck and use them both depending on various factors. So I don't see the fail whale that often. But today I decided to respond to someone who retweeted one of my tweets by clicking on the link I received via twitter in an email. Sure enough, the fail whale came up - I have seen it so often years ago before I started using Twitter interfaces listed above.



The question I have to ask is - if we as a world are relying on Twitter so much for communications, isn't it important to society to have this thing working correctly all the time?



Apple's Siri Announcement has Great Timing

October 11, 2011

We know that texting while driving is dangerous but new research shows it may be even more of a concern than researchers previously thought. How bad you ask? Well according to an article by TMCnet's Jamie Epstein you are 11 times more likely to blow a flashing yellow light if you are texting what you had for breakfast. On a side note, this is an even bigger problem for Yours Truly who enjoys a big breakfast with lots of ingredients.

The good news here for Apple - the company's new Siri software should help bring awareness to speech recognition as a viable alternative to life-threatening e-mail while driving.

Kikin: Did Web Links Just Become Less Important?

October 7, 2011

A new iPad browser from Kikin (iPad link) allows you to click on text to draw a circle around it- then it performs a web search in a window and pops up results allowing you to open the results in the foreground or background. By seeing a few of the top results and a snippet of each result beneath the web links, you can quickly get a feel for the most important and/or latest news about any topic located on your web page.

So as a writer, I wonder if I need to add as many web links - assuming of course that this browser and model for browsing becomes popular. I tried the browser with a bunch of sites like CNN and the Drudge Report and it worked well in most every case - detecting the important word in the center of the circle and eliminating extraneous search terms.

I wasn't able to get it to work correctly with TMCnet for some reason.



Should this be Apple's New Logo?

October 7, 2011

Advice From Steve Jobs on Life, Death

October 6, 2011

Steve Jobs Reported Dead

October 5, 2011

Made it to Interop 2011 NY

October 5, 2011

Metaswitch Forum 2011 Keynote About to Begin

October 4, 2011

At Metaswitch Forum 2011

October 3, 2011

I presented at two sessions today at Metaswitch Forum 2011 and both focused on wireline trends in the market. The general theme of this conference so far has to do with how carriers can compete in a world which is rapidly becoming mobile and social. Metaswitch for it's part has been busy improving it's platforms allowing carriers to take back control of business relationships with their customers.

Interesting takeaways from this session is a discussion being led by Anusha 'Ash' Nirmalananthan of Metaswitch where she is dissecting some social network activities in Facebook and Skype and exposing areas of exploitation for carriers.

She says, innovation and differentiation are crucial for carriers going forward.



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