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June 2012

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It's Time for Apple to Allow Default iOS Browser Choice

June 29, 2012

Google’s Chrome browser was released for iOS today and it is getting good reviews. After becoming the leading desktop browser it has also become the number one free app on the iTunes App Store. But there are two big problems for Chrome running on Apple’s mobile devices. First of all the browser is slower than Safari because Apple doesn’t allow other developers access to its Nitro Java engine.

Nexus Q: Google's Lateral Move into the Home Entertainment Ecosystem

June 28, 2012

There has been massive speculation regarding Google’s decision to purchase Motorola Mobility. Many, including the author believed this move was primarily driven by patents but it is becoming clear that even if this was the case, the search leader has looked to Cupertino as a guide and decided it too needs to be a hardware company building out ecosystems. Yes, Google, a company which makes most of its revenue via auctioning ads - having no brick and mortar stores, is getting beaten in terms of market cap and sales growth by Apple, a company which relies on malls and physical stores for a good part of its revenue.

Google obviously thinks it can take Apple on and while most of the tech sphere is focusing on the company’s Nexus 7 tablet, I find it only mildly interesting.

Connection Cloud Brings the Power of 4GL to the Cloud

June 27, 2012

Please enjoy my latest column from TMC's Cloud Computing Magazine which I invite you to subscribe to.

As enterprises move more and more of their data into the cloud, the reality is they lose more control over the data they store on services from companies like Netsuite, Oracle and Salesforce. In order to get programmatic access to your data you need to become familiar with the APIs of each vendor and then deal with the intricacies of what information they make available.

And let’s say you decide to switch from one cloud vendor to another – you have to first get the data out into a new proprietary cloud format and learn a new set of APIs to get at the data.

A Social Aggregation Site No One Wants to be Part of

June 26, 2012



It’s interesting that many on the internet think the future of media has to have a curation component – some even suggest aggregation as an important area of focus. I couldn’t help but think about these suggestions when I happened upon a website We know what you are doing which categorizes public Facebook posts in ways which the posters will likely not be happy about.

For example, there is a category titled “Who wants to get fired” with posts which seem to all have the text “hate my boss” in them. There is also a category titled “Who’s hungover?” which basically is a search on the word “hungover.”

Oracle Customer Experience Live Blog

June 25, 2012






The event is about to begin.




Judy Sim CMO takes the stage




Mark Hurd President takes the stage.

Mark started off talking about the need for happy customers.

Only 30% of customers can engage with customers on mobile - few of these people have insight on the mobile experience and fewer even can transact on a mobile platform with customers.




Anthony Lye Senior VP Oracle CRM takes the stage

It is very easy for companies to copy one another. we all recognize a great experience with a company - there is downside when there is a negative customer experience.

Our customers want help to deliver a good customer experience. Historically you had to use a number of niche vendors to to provide good solutions.



























At Oracle Event in NYC

June 25, 2012

Is a Negative Comment From Dell a Positive?

June 21, 2012


Fifteen years ago Michael Dell infamously said that Apple should shut down the company and return the money to shareholders. Big mistake. But honestly, at that time most everyone who wasn’t in the cult of Apple would have agreed.

Now, ex-Dell CEO Kevin Rollins says no one wants a Microsoft tablet as they are happy with Android and Apple.

TMC Interviews From the Cable Show in Boston

June 20, 2012

Cloud Expo 2012 NY Update

June 20, 2012

If you missed the recent Cloud Expo in NY, don’t worry about it because TMC has you covered. Even if you weren't there - here are some refreshers regarding the companies at the show. Here are some of the latest articles from the event. I hope you find them useful:

Surface Tablet: Microsoft's Desktop Hail Mary

June 19, 2012

If you are Steve Ballmer, going to the mall and walking by an Apple Store loaded with people buying tablets, music players and phones which don’t run his software has to be as pleasurable as preparing for a colonoscopy. He further has to hate the fact this once left-for-dead enterprise not only has a larger market cap than Microsoft, it has helped usher in what many people call the post-PC era. That one’s really gotta hurt.

Even Google is doing hardware

TMC Speaking at Aspect Event This Week

June 18, 2012

Erik Linask pictured below, on the left

If you are going to the Aspect Customer Experience Event in Hollywood, FL this week, be sure to check out TMC’s Erik Linask who has a keynote presentation at 9:15 on Wednesday, June 20th, 2011. He will be speaking about Creating Your Own Vision for Unified Communications and I wish I was there to hear it for myself.

Here is Erik Linask at the recent Cable Show interviewing Adara Technologies in Boston, MA

 

US Content Removals to Google Increase by 103%

June 18, 2012

Google's senior policy analyst, Dorothy Chou recently warned us about internet censorship coming from Western democracies. Sure, we are used to hearing about censorship in parts of the world where there is an authoritarian regime in but this news is a new concern which should be taken seriously in democratic societies.

Of note, the US content removal requests increased by 103% including alleged defamatory comments aimed at law enforcement officials in a personal capacity. Google for its part complies with some of these requests based on local laws and its own policies against things like hate speech.

Off to Cloud Expo 2012 in NYC Today

June 13, 2012

Finally: Reporting on What The Average Person Thinks about Social

June 8, 2012

Connecticut DMV Uses Smartphones

June 7, 2012

I am sitting here at the Connecticut DMV and while standing in line I was thrilled to see an employee with a smartphone and printer approach me and give me a "reservation #" so I could then wait at the next area. I am not sure if the wait has decreased but at least I am sitting and working.

I must say though I am never comfortable coming to the DMV. The signage is terrible - sure it has improved over the years but I ended up in the wrong line for a while.

Analysts: Windows 8 Confusing to use

June 7, 2012

In the late nineties I was fortunate enough to meet tech veteran John Dvorak and a while later he was good enough to be a keynote speaker for a TMC event CTI Expo in San Jose. In case you aren’t aware I was the conference chairman of the show and ITEXPO spun out of this event a few years later. John was a compelling speaker, passionate and much of his content revolved around problems at Microsoft. The audience ate it up. Of course Microsoft execs were in the audience so there was some awkwardness between me and them when the keynote concluded.

Clean up on Aisle Six; the Doctor Will See You Now

June 6, 2012

Look no further than to Wal-Mart when you need your next checkup, physical exam or other medical test. You see, cloud-based video collaboration tech has allowed Dr. Raj Shah of Telemed Ventures to set up shop in Wal-Mart and he plans on expanding his practice virtually to more of these stores to serve rural customers.

As the video above shows, a nurse takes some vital readings like weight, height, temperature, blood pressure and an EKG reading when appropriate.

Telemedicine has been around for many years but it is possible this new move in the US will help the concept gain more traction in the third-world as well.

Seven Online Community Best Practices

June 5, 2012

There are so many different types of online communities and ways of building them. There are social sharing sites such as Facebook, Pinterest and Twitter. There are standalone sites and even hosted  third party portals which you can build in conjunction with other companies.

In short, community building online is alive, well and about as confusing as trying to figure out which European countries will still be using the Euro in five years.

Houston, We Have Disruption

June 4, 2012

When many of us think of disruption we think small. The client-server model disrupted the mainframe and mini market. Small hard drives in RAID formation disrupted larger hard drives. Tablets and smartphones disrupted PCs, etc.

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