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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

November 2012

You are browsing the archive for November 2012.

Thoughts on Virgin America

November 30, 2012

I like flying Virgin America as the company has cool and hip branding, plays music in some of its terminals like SFO and the in-flight entertainment system is awesome. One of the best things about the airline is you can order food whenever you like - and the meals I've tried aren't bad. Even first class on most airlines isn't this flexible when it comes to ordering food.

Another great feature they offer is being able to peruse through multiple albums and put together a custom playlist of music.

WebRTC Expo 2012 Winding Down

November 29, 2012

Sorry for the delayed post - accidentally posted as "draft."

Thanks to all of you who came to WebRTC Expo 2012 in South San Francisco – the show was amazingly successful thanks to many of you who took time from your “day jobs” to learn about what many are calling a once-in-a-lifetime transformational communications opportunity. I happened to take a shot and video of a SIP to WebRTC session just now which you can see below. Here are more event photos as well.

 

WebRTC is much more than a PSTN replacement as Ericsson mentioned on stage but it is still interesting to see the evolution from PSTN and digital PBXs to IP-PBXs to IP-PBXs using SIP to now WebRTC and whatever additional software or equipment this transformation may entail.

There seems to be good interest in this topic as it's the last breakout session of the third day of the conference and the room is quite full.


Acme Packet Getting Ready for WebRTC's Second Wave

November 28, 2012

At the inaugural WebRTC Conference & Expo in San Francisco, much of the crowd was focused on demos of WebRTC working in a production environment. In one example at a luncheon keynote Mozilla showed how WebRTC communications could take place between two browsers on the same laptop. This one of the first demonstrations of the technology much of the audience had ever seen.

The event has brought together a wide swath of technology companies like Google, Plantronics, Oracle, Sangoma and Ericsson who are all very optimistic about the potential for WebRTC to be as some describe it, “A once in a lifetime opportunity in telecom.”

WebRTC Conference & Expo Kicks Off

November 28, 2012

I am at the WebRTC Conference & Expo here at the South San Francisco Conference Center and the mood at the show is positive. What I have heard over and over from telecom equipment vendors, call center vendors and software vendors is that WebRTC is a once-in-a-lifetime opportunity in the telecom space.

At a cocktail party sponsored by Google and Plantronics many people told me that the handset players are in trouble while the headset vendors have a great opportunity. This of course explains why Plantronics has taken such an active role at this conference and in this space.

I will update you with more as the event progresses - here are some photos of the show for your viewing pleasure - The person at the podium is Phil Edholm who has partnered with TMC and Crossfire Media to host this conference.


 






WebRTC Will Disrupt Telecom Big Time

November 16, 2012

The Phone Finally Meets the Web

There are few technologies in telecom which seem to have generated as much excitement as WebRTC – VoIP and SIP come to mind as two others.

With WebRTC, every web browser becomes a communications server. It really is a fundamental shift in how communications systems work.

I apologize in advance for the self-promotion but I feel it is very important to share the following news with you. A few months back TMC co-launched an event in the space called WebRTC Conference & Expo and we have been happily surprised by the top sponsors and conferees who have signed up - very quickly.

 





Avaya and Mitel Cross at Canadian Border

November 16, 2012


New Jersey-based Avaya, spun out of Lucent and previously AT&T has a decades-long history of providing business communications solutions. With its purchase of Nortel’s business communications assets a few years back it picked up even more knowledge, know-how and relationships. Mitel, the Kanata, Ontario-based global business communications company cofounded in 1973 by Sir Terry Matthews is known for delivering superior technology. More recently Mitel has become publicly traded and acts sort of as a partner to the dozens of Sir Terry Matthews’s companies under the Wesley Clover Brand.

Satechi uCharger Charges Your iPad via Computer

November 16, 2012

Satechi Has Produced Some Innovative Accessories in the past and one of great interest to me is the uCharger Hi-Speed ESB Charging Adapter which uses software to tell your computer to up the amperage of the USB port in order to facilitate more rapid charging. This small USB dongle plugs into your computer and allows you to press a button to toggle between modes. Blue is for all of USB charging except the Galaxy Tab and Red is for all kinds of USB charging except the iPad.

USB 2.0 specifies a unit load of 100 mA with a maximum of 5 unit loads per device or 500 mA.

Google and Dish Were in Talks to Launch Wireless Biz

November 15, 2012

Some time back I commented on rumors of a Sprint takeover by Google and at the time many thought the idea was crazy. Fast forward a few years, tens of thousands of Android devices and a Motorola Mobility acquisition later and now Google is reportedly in talks to launch a wireless service with a number of companies including Dish Networks. As you may recall, Steve Jobs too wanted to launch a wireless network and if Google is seriously exploring this option this means Apple has to be doing the same.

The next frontier of advertising revenue for Google is mobile and if carriers and Apple decide to lock the company out of this lucrative market (even partially), then they have no choice but to own the wireless pipes.

Mobile Profits are Skyrocketing as 67,000 Are Laid Off

November 15, 2012

Mobile is not your father’s tech space.

 

Over the past two years, profits from the top eight mobile vendors has risen from $5.3 billion to $14.4 billion for a whopping increase of $9.1 billion and all this while over 67,000 people have been laid off in the technology. How is this possible you ask? I posited a similar query two months ago regarding Corning’s shares losing value – even while they supply Gorilla Glass to much of the booming mobile market.

Looking Under the Surface and Filing Suit Against Microsoft

November 15, 2012


You may recall in my piece about Microsoft Surface being mission impossible, I said the following:

As many predicted, it will be $499 for a 32 GB version which is the same price as the 16 GB iPad. Before you get very excited about all the spare memory you will have, it is worth considering the Microsoft Windows RT could require a great deal more space than Apple’s iOS.

Microsoft has been famous since its early days for writing what some call “bloated code.” Many (including me) credit the rapid pace of upgrades in hardware as a direct result of the non-optimized code Redmond continues to pump out. Case in point, many old desktop PCs which were obsolete as Windows machines many years back are chugging along just fine as Linux servers in TMC’s labs and production environment!

The Bearish Case on Apple

November 13, 2012

With Apple's stock down more than 20% it isn't difficult to find lots of analysts willing to make the case the shares have further to drop. Regardless of whether you are an Apple bull or bear it is worth pointing out the company's challenges. Wim Lewi has some in-depth analysis of Apple's past and forward-looking sales and the piece is worth a read for investors.

Perhaps the most compelling argument he makes is the replacement sales of devices will lengthen from 2 to 2.8 years.

Microsoft Surface Needs a Patch Already. Is it Doomed?

November 9, 2012


Microsoft, are you serious? You want to take on Apple with a tablet that needs a patch already? Microsoft Surface RT has only been available for a few weeks. I asked if this tablet endeavor was Mission Impossible on October 16th:

Why Apple Needs an iLane Bryant Phone

November 7, 2012

It may seem obvious that Apple needed to offer a smaller iPad now but when I suggested the idea in November of 2011 I received criticism from many who thought Apple didn’t need to “dilute” its product assortment of iPods and large iPads. Steve Jobs also disagreed with me but as Henry Blodget points out, Steve was wrong.

And this was a rare misstep for Jobs who showed a God-given ability to know what consumers want across various industries -before even they did.

The challenge however for Apple remains the same as the one I pointed out when I first tested the Motorola Droid X.

The reason Apple lost the PC war had to do with the open nature of the PC market – where competition led to a huge price/performance advantage for computers based on the Microsoft operating system.

Verizon Wireless Back to 97.2% after Sandy

November 2, 2012



Living through hurricane Sandy in Connecticut maybe eight miles from the shore shielded me from believing the damage would be as bad as it was. Much of the state – by the Long Island Sound especially, got slammed. By now you have likely seen the photos and videos of the damage. Especially lower Manhattan, Staten Island and New Jersey.

Back to Connecticut, I may never have seen so many trees down in my life and many cities near where I live had over 70% of their residents without power immediately following the storm.



The Best Election Technology For a Contentious Election?

November 1, 2012


This election will likely be one of the most contentious of our lifetimes. Moreover, with the memory of recounts in Florida during the Bush/Gore election clobbering the stock market for over a week, there are likely many who hope the same situation doesn’t occur in 2012. The challenge is there are a number of swing states which are a really close meaning we could see a scenario play out where there are multiple state recounts.

Could you imagine the horror in the financial markets if such a situation were to play out?

 

A Little Heavy Chrome

November 1, 2012

Google has a new heavy metal-based TV commercial which has a Halloween undercurrent. The ad touts the $249 Samsung-made Chromebook as being smaller, better on batteries and good for “scaring off viruses.” It goes on to discuss its lack of phantom files and crashes. Although the video has had under 100,000 views I can see it going viral and perhaps adding a zero to that number.

What is unclear is how much demand there will be for a cloud-based laptop which seems to ape the look of an Apple computer at a fraction of the price.

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