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Rich Tehrani
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April 2014

You are browsing the archive for April 2014.

22 Countries Looking to Win Free Contact Center Makeover

April 29, 2014

Some time back I shared with you that you could win a multimillion dollar call center makeover by filling out an application. I asked Interactive Intelligence, the company behind the campaign how much demand there has been for this contest and it seems pretty great.

I specifically requested countries where the applications originated and look at this, a total of 22 have participated so far. Pretty impressive.

Australia

Belgium

Brazil

Canada

Colombia

Ecuador

Germany

Hong Kong

India

Italy

Latvia

Mexico

Morocco

Netherlands

New Zealand

Peru

Portugal

Saudi Arabia

South Africa

Spain

USA

Zimbabwe


April 30th May 9th is the last day to enter so get on the ball now if you want to participate in this exciting contest and possibly add some new countries to the list above.




How SmartSenseCom uses Microphones to Detect Drone Threats

April 29, 2014



A frequent concern I have shared these past months is drones used as weapons – whether they are equipped with firearms or explosives. Security today is quite-often a two-dimensional affair, especially in outdoor arenas such as stadiums where a pat down and metal detector are typically used to ensure there aren’t any dangerous items being brought in. When a third-dimension becomes available to criminals and terrorists, the situation quickly spirals in complexity.

The question civilized society has to ask is how do we prevent crime and terrorism as the threat evolves from 2D to 3D?







Enter SmartSenseCom Inc., a company in semi-stealth mode using ultra-sensitive microphones (PDF) to detect the electric motors associated with flying objects.

Games: The Biggest Opportunity Carriers are Ignoring

April 25, 2014

Carriers are losing control over core network services such as voice and text which is in-turn making them dumb-pipe providers. While wireless is still a profitable business, the presence of companies like T-Mobile and Sprint in the US makes it more difficult than ever for carriers like AT&T and Verizon to keep their higher than industry-average margins. Just this week in fact, Sprint said it will unlock all its phones in less than 12 months. Add to that the bring-your-own-device mentality that T-Mobile has brought from Europe to the US and you can see why the 2-year contract; a mainstay in the US carrier market is slowly disappearing as customers migrate to options like AT&T’s Next plan.

Boingo, GigSky, XCom: Why my Europe Connectivity was Awesome

April 23, 2014

A while back, I had a chance to go to MWC (news and analysis) in Barcelona, Spain and like many of you who travel internationally, I was concerned about my cellular bill as I enjoy the relative generosity of multigigabyte 4G data plans in the US. In Europe however the costs can grow quickly. When headed overseas, Verizon charges $25 per 100 MB of data. As many US devices are locked, it becomes a hassle to bypass such restrictions with multiple devices and a bevy of SIM cards.

Intel Buys Way into Tablets While $99 may be Microsoft Sweet Spot

April 16, 2014

Intel recently reported earnings and the takeaway is the company is going to focus more on Android and ramp up subsidies to get into more OEM tablet designs in Asia and elsewhere.

Intel said that its Windows tablets are shipping in numbers which barely register in their quarterly numbers. Obviously this isn't a positive development. To put this in perspective, out of the five-million processors the chip behemoth shipped for tablets, as little as 10% were for Windows. It seems many analysts are convinced that for Windows devices to be successful, they need keyboards and to some extent this makes sense as tablets are typically described as consumption devices.

Camera-Phone Opportunity Exists for Samsung

April 14, 2014

There exists an opportunity for a superior camera with 10x or greater zoom coupled with the traditional things we are used to on a phone like Instagram and Facebook support. Note, last year's Samsung's Galaxy S4 Zoom camera-phone went too far... You don't want to hold a big clunky camera to your face. The point is, if you are going to sell a camera that zooms, then it will be a data only device.

Tomorrow is Purchase Google Glass Day!

April 14, 2014

If you are a wearable tech fan, tomorrow is a big day as you will finally be able to (if you are lucky) get ahold of Google Glass for yourself. Talk about a great way to ease the pain of tax day and a way to spend your refund - with one simple activity.

The predictions for wearable computing growth have been off the charts  and every company it seems wants to be the leader in designing the next generation of computing device. Will Glass be one of the ways we communicate with technology going forward?

Drones are Huge at NAB 2014

April 8, 2014

Here at NAB 2014 in Las Vegas the show is awash in cameras, lenses, mounts and talk of 4K but what I found most fascinating were the hundred-plus drones on display. They also seemed to capture much of the attention from attendees at the show. Of special note was the fact that drones were being sold by companies with huge booths as well as the smallest of the small. The point is the cost to make a drone is fairly low and reselling OEM drones is also fairly easy to do.

The Urban Drone Wars Continue

April 8, 2014

Two months ago I warned of the coming urban drone wars and I was 100% sure I was spot-on with my predictions about the future. My worst frears have come true today as just 20 miles or so from TMC's Norwalk, CT HQ, someone was arrested for trying to fly a drone with a bomb on it into a school and federal building. The implications are massive. Policing in two-dimensions with metal detectors doesn't help when we live in a world with three-dimensional threats!

Why Google and Apple Should Fear the new Microsoft

April 4, 2014

In decades of covering Microsoft, I don’t recall the company enjoying so much positive press at one time. They are literally transforming before our eyes – at least from the outside looking in. The first salvo has to be Office for iPad which I must admit is better than I expected. I have used Microsoft Word for many hours since its launch and although it is missing a bunch of features and has at least one bug which I discovered relating to the “paste as” icon not disappearing, it has a solid spell-check engine and works adequately.

New Extreme Networks Solutions Aim to be Simple, Fast and Smart

April 3, 2014

The traditional networking market is in an interesting place to occupy as recently, Juniper announced layoffs and recently Cisco announced it is making a major investment in the cloud space. At a high level does this mean the networking market is losing steam and will see less innovation?

Not according to Bob Noel, Senior Director, Solutions Marketing at Extreme Networks.

Emerging Threats IQRisk Query An Essential Security Tool

April 3, 2014

About a year ago, I shared there are 250,000 plus new pieces of malware being produced each day. Moreover, I explained how Emerging Threats thinks they can help with the problem. If there is one constant, it is that number – 250,000 new pieces of malware are still being detected daily by the company according to Ken Gramley, CEO.

Alcatel-Lucent Enterprise Wants to Boost Your Application Fluency

April 2, 2014

Updated April 3rd 2014: added "Enterprise" after each mention of Alcaterl-Lucent and clarified the role of the coprocessor in the E series model.

Alcatel-Lucent Enterprise recently made a number of intriguing enterprise announcements regarding new hardware and software to enable companies to better manage the myriad applications running on their network whether using wired or wireless access. Touting Unified Access with Application Fluency, their new solutions are designed to help you figure out exactly what your network is switching and moreover, what resource various applications are using.

HP All-IN on Cloud

April 2, 2014

This has been a busy time for people watching cloud news as on the one-hand Cisco threw their hat in the cloud ring with a major investment while Google sparked a cloud price war. To help you make sense of what is happening, I thought it made sense to share the insights of Margaret Dawson, Cloud Evangelist at HP.

She says enterprise customers are living in a hybrid world while dealing with apps which live across various environments and in the meantime they have to manage the complexity and security challenges.

Elastica Builds an SOC in the Cloud for the Cloud

April 2, 2014

Companies have a challenge that as more data has moved to cloud apps, they have lost the traditional visibility, threat detection and control they used to enjoy. As they evolve from a CAPEX model to OPEX in search of best-in-breed apps, there remains a large security hole which needs filling.

This is where elastica (recently out of stealth mode) comes in… In a conversation with Eric Andrews VP of Marketing and Rehan Jalil President & CEO, they told me that companies need to be able to track activity in and out of these cloud services. They attack security through a suite of cloud-based services as follows:

  • Their AUDIT shadow IT solution looks at the SaaS apps being used and reports how vulnerable each one is.

Mojave Networks Hopes to Solve BYOD Security Challenge

April 2, 2014

BYOD is not new but what has yet to be addressed properly by many organizations is security relating to this plethora of unknown devices. Quite frankly there are many holes in any corporate network where mobile devices are being used. MDM solves some of these challenges but it wasn’t originally designed to keep malicious apps and actors off your network. The Target data breach caused many millions of dollars of reputational damage and potentially long-term marketshare loss for the retailer.

TSO Logic Leverages Equipment Idle Time to Save Power

April 1, 2014

Aaron Rallo had a challenge… He ran an online photo finishing service provider for some of the world’s largest retailers and wanted to lower his costs. One obvious area to look was electricity… He noticed that even though order volume would increase and decrease greatly each month, his power bill seemed to resemble a straight line on a graph each month.

This led to the formation of TSO Logic where he is Founder & CEO… The Vancouver-based company has one customer, Arc Productions in Toronto which uses it solutions on 600 servers to save $140k year in power costs.

ExtraHop Provides Operations Intelligence which Borders on Business Intelligence

April 1, 2014

“We provide operations intelligence which borders on business intelligence,” said Jesse Rothstein CEO of ExtraHop. In a conversation I recently had with him and Erik Giesa,

SVP Marketing. The pair wanted to make clear their company is providing the next generation of IT operations management and moreover, pioneering the idea of extracting value from wire data.

Said Rothstein, “IT operations gets more difficult but expectations for perfection continue to increase,” he continued, “How do you address this?” From there he explained his company’s role is to promote IT operations architecture.

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