Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

December 2017

You are browsing the archive for December 2017.

Chess Master Dorsa Derakhshani Left Iranian Oppression for the U.S.

December 29, 2017

The origins of chess are not 100% known. Historians believe it was invented in India or China but either way, it spread to Persia until the Arabs conquered the country and then spread it around the world.

It's exciting to know that one of the best chess players in the world is Iranian-born Dorsa Derakhshani. She recently fled the oppressive middle-east filled with religious tension and the treatment of women as second-class citizens (at best).


Photo from Beyond Chess



She recently penned an editorial worth reading. In it she refers to how Iranian federation officials were more concerned about the tightness of her jeans or head-covering than her ability to play chess.

They eventually banned her from playing, Her brother was banned as well for playing an Israeli.

She concludes that chess is like America at its best.










IVR in the Age of Siri and Alexa; Evolve or Die

December 25, 2017

We'd like to apologize in advance for the dramatic headline of this post, especially the evolve or die part but there is a communications transformation taking place in companies around the globe and unless you're paying attention, you're likely to fall behind.

A huge shift is taking place - starting with our homes. No doubt, your residence has noticed the shift. Consider, out of the nine top-selling products in the Electronics category on Amazon, six of them or 2/3 are Alexa-enabled!





The way our customers want to interact with technology has changed dramatically.

Yet, IVR systems were initially deployed not for the customer but for the bottom line.





The Enterprise will Embrace SD-WAN in 2018

December 25, 2017

SD-WAN is rapidly becoming a cornerstone next-gen IT service embraced by companies of all sizes. Some of the benefits of software-defined wide area networks are cloud security, easier hybrid cloud deployment and applications performance management.

What many companies will tell you off-the-record is they also see SD-WAN as an opportunity to reduce their dependence on legacy networking vendors – although even the traditional networking companies have made strategic acquisitions in the space.

Perhaps the biggest reason companies need SD-WAN today is their dependence on cloud instead of their corporate data centers means they need to rethink how they deploy and optimize their wide area networks.

For Most, The Web is Alive and Well

December 22, 2017

Go to any of the app stores and look around at the top app categories and you'll notice that many are entertainment, productivity or messaging/communications related. Lately, AR apps have become popular as well but this could be temporary. We say this because eventually, many apps will have AR built-in.

Is there a theme to most of the top apps? Yes. Applications you would or could use quite often.

What is worth noting is business apps - or those which replicate functions of a search engine such as hotel booking aren't generally at the top.

Why?





Windstream's Unique SD-WAN Position

December 18, 2017



As the SD-WAN market continues to thrive and resellers and MSPs look to add these solutions to their arsenal, an important question to ask is what is happening to what we might call legacy solutions potentially displaced by software-defined wide area network solutions? We are of course referring to MPLS.

Should companies consider this newer, software-based solution or stick with the tried-and-true?



Windstream, the multibillion-dollar provider of voice and data solutions has become an important provider of SD-WAN solutions with thousands of endpoints in the field. As a result, we wanted to learn more on this and related topics – we wondered how their SD-WAN solutions are progressing.

Diverse Broadband Roots Gives Hughes an SD-WAN Edge

December 15, 2017

One of the most demanding communications environments is satellite where bandwidth can be extremely limited yet real-time communications is a necessity as soldiers need to communicate with others - potentially thousands of miles from the battlefield. Over the years, VoIP satellite technology has evolved allowing multiple conversations to be compressed together to minimize bandwidth use. 

Today, satellite bandwidth may seem abundant but during the numerous wars in the middle-east in the past few decades, satellite vendors really had to push the edge of the envelope to allow effective communications to take place. 



Hughes Network Systems is the group within satellite company Hughes that provides business services and its evolved to become a diverse broadband provider over the years - from roots which include providing military solutions.





Is it Too Late to Get Into the Smart Home Market?

December 15, 2017

Nest is doing a number on HVAC companies the way the iPod and iPhone did to music players and phones. Yet, as we have detailed before, as gorgeous as Nest thermostats can be, they can also be problematic, if your wiring isn't compatible.

We detailed recently how we had to run a C-wire to one of our thermostats to prevent it from turning on the air conditioning when heat was needed. We still have another thermostat which probably needs a C-wire as well or some software modifications to prevent the same problems. More to come on the matter next spring.

Nest, for its flaws has the first-mover advantage.



20 Years Later, Dialpad Disrupts Communications Again

December 8, 2017

History was made this week As Dialpad launched a free version of their UCaaS platform for up to five users. This amounts to a savings of over one-thousand-dollars. Craig Walker the Founder and CEO of the company launched the original Dialpad just under 20 years ago, an innovative service allowing anyone to call a US number for free over the internet via their web portal.

Craig has been a visionary in the space for the decades we have known him.

MegaPath Leverages Years of Experience to Lead in SD-WAN

December 5, 2017

MegaPath is in a unique position in the SD-WAN space as they were on the leading edge of the MPLS curve and SD-WAN in many cases is becoming a competing or even next-generation technology. In 2012, the company even hosted an MPLS University which we attended at ITEXPO in Florida. Dan Foster is the COO of the company and we decided to get his take on the market.

Featured Events