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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

October 2018

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Cyara: Don't Forget the Customer Experience in Digital Transformation

October 15, 2018



As companies embrace digital transformation (DX), they shouldn’t forget about the customer experience (CX) says Elizabeth Magill, Senior Director, Product Marketing at Cyara in an exclusive interview. Cyara automates testing and monitoring.

We first introduced this company to you in 2011 where we told you this:



And what they did for the bank was to help them take disparate solutions handling IVR, speech, complex routing algorithms, Websphere, java apps and more and integrate them more efficiently to dramatically improve customer satisfaction.

In 2013 we explained how the company is improving service levels, specifically at Franklin Templeton. In 2016 we had a video interview with the company explaining how Cyara helps their customers innovate faster.

Phone.Com adds Enterprise Features and HIPAA Compliance

October 10, 2018


As Phone.Com crossed the 30,000 customer mark we decided to have an exclusive interview with Alon Cohen, CTO and Executive VP. Alon is credited with being a founder of the VoIP market as a co-founder of VocalTec, the Israeli company which sold PC software and gateways allowing calls to traverse packetized IP networks for the first time.



Alon was very excited to discuss the company's new cloud architecture - the serverless solution allows the company to focus more on business logic. In fact, they can now respond to requests for changes quite rapidly as a result. He said, "We can respond in a day or two if a big customer needs a feature."

Telecom systems were once famous for being extremely slow when new features were needed.






Jabra Elite 65t: The Ideal Earbuds for Most People

October 5, 2018



Let's get one thing straight at the start - Apple AirPods have taken the market by storm and have become very popular, very quickly. The Jabra Elite 65t buds are better in many ways and worth serious consideration. We have been using them for six months - at least five days per week as our main headphones and this is what we like and don't.

Likes

Style: Sleek silver buds look one-hundred times better than stalks coming out of your ears. Remember how odd the first few people looked when you first saw them with AirPods?



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