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Rich Tehrani
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Broadsoft: The 800-Pound Call Center Gorilla

September 24, 2009

The behind the scenes company powering a call center near you



In the year 2000 when society was in the midst of realizing how technology and the internet in particular was going to change the world, I noticed there was a need by companies and carriers to better understand the hosted communications space. There were a number of companies with very compelling business models being launched such as Congruency, the early pioneer and leader of the communication ASP movement.

Shortly after realizing the need for education in the market, TMC launched a magazine titled Communications ASP. The magazine was a hit with advertisers and readers for about six months until the VC community and the tech market as a whole seemed to turn on the term ASP" I haven't a clue to this day why the acronym wasn't accepted but it seemed to get lumped in with other technologies which were left for dead but emerged later - like "ecommerce," "VoIP" and others.

Symantec's Views on Protecting Mobile Devices

September 17, 2009

BelAir Networks WiFi Enables Carriers

September 17, 2009

I have been a strong proponent of carriers rolling out WiFi networks as they provide another sticky service which customers are loathe to give up. Cablevision's Optimum WiFi which is a free WiFi service rolled out in much of the cable company's footprint is an example of a service which has been proven to reduce churn and is currently running at over one million minutes per day of usage.

AT&T's acquisition of Wayport and Verizon's partnership with Boingo show the carrier of the future needs to blend WiFi into their offerings.

Bridgewater Systems Update

September 16, 2009

Alvarion's Ashish Sharma Explains WiMAX Potential

September 16, 2009

Acision Discusses 4G SMS and Mobile Broadband Services

September 16, 2009

Alcatel-Lucent on ng Connect

September 16, 2009

ITEXPO West 2009 Attendance Figures

September 16, 2009

Attendees shake off black swans and come to the show in large numbers

The results are in for ITEXPO West 2009. This is the second year in a row where some major black swan event took place the day before the show kicked off. Last year it was Lehman collapsing which sparked fears of a depression. This year it was wildfires and news media that hyped the incident in a manner which led many to believe the whole state was on fire.

Clearwire Update

September 16, 2009

Last night I was at a media event focusing on WiMAX and 4G sponsored by Cisco and I spent some time discussing Clearwire's plans with Peter Cannistra who is in charge of market Development for the company. Peter detailed just how fast the company is rolling out towers and even mentioned New York and at least southern Connecticut will get coverage soon. I am very much looking forward to testing the service in TMC's Norwalk, CT headquarters.

One of the more interesting parts of the story is the complexity of getting fiber backhaul in New York from an "unnamed" company which Clearwire competes with.

We also had a chance to discuss the natural synergies his company enjoys with WiMAX operators which are in different territories which of course leads to the logical decision to deploy mobile roaming agreements with other operators.

Off to 4G World 2009

September 15, 2009

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